Four categories · what the models named insteadAlternatives to Freshservice, as AI models named them
In the October 2026 Edition, 721 of the 1,008 answers collected in the four categories where Freshservice holds a standing named it neither as a first choice nor as an alternative. These are the products those answers put first, category by category and buyer by buyer. The output is the models' output.
IT service management
Twenty-two of the eighty-four answers did not name Freshservice; it was the first choice in forty-two. The first choices in those twenty-two answers, eleven products in all, the eight most named:
Twenty-seven of the eighty-four answers did not name Freshservice; it was the first choice in thirty-three. The first choices in those twenty-seven answers, two products in all:
The full mid-market standing →Fifty of the eighty-four answers did not name Freshservice; it was the first choice in four. The first choices in those fifty answers, four products in all:
The full enterprise standing →
IT asset management
Forty-eight of the eighty-four answers did not name Freshservice; it was the first choice in ten. The first choices in those forty-eight answers, nine products in all, the eight most named:
Forty-eight of the eighty-four answers did not name Freshservice; it was the first choice in sixteen. The first choices in those forty-eight answers, eight products in all:
Seventy-seven of the eighty-four answers did not name Freshservice; it was the first choice in zero. The first choices in those seventy-seven answers, twelve products in all, the eight most named:
Incident management and on-call
Seventy-seven of the eighty-four answers did not name Freshservice; it was the first choice in one. The first choices in those seventy-seven answers, thirteen products in all, the eight most named:
Seventy-one of the eighty-four answers did not name Freshservice; it was the first choice in six. The first choices in those seventy-one answers, thirteen products in all, the eight most named:
Eighty-one of the eighty-four answers did not name Freshservice; it was the first choice in zero. The first choices in those eighty-one answers, eleven products in all, the eight most named:
AI IT support agents
Seventy-five of the eighty-four answers did not name Freshservice; it was the first choice in two. The first choices in those seventy-five answers, thirty-two products in all, the eight most named:
Seventy of the eighty-four answers did not name Freshservice; it was the first choice in five. The first choices in those seventy answers, twenty-nine products in all, the eight most named:
Seventy-five of the eighty-four answers did not name Freshservice; it was the first choice in zero. The first choices in those seventy-five answers, eighteen products in all, the eight most named:
How to read this
A category is asked six ways of each of fourteen models on behalf of each buyer segment, so a segment is eighty-four answers. An answer belongs on this page when the judge labeled Freshservice neither its first choice nor an alternative in it; the products listed are the first choices those answers made, counted once per answer. An answer that named nothing first, or named Freshservice only in passing, is in the denominator and adds to no product. The counts are not the category standing, which is on the category page with its share and rank; they are the same record read from Freshservice's side.
Every answer and every label behind these figures is in the record, sent on request. The output is the models' output; nothing here is a recommendation by the index, and a product named instead of Freshservice was named by a model, not endorsed by anyone.