Every category where a model named TeamDynamix for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
IT service management	IT operations and endpoint	0%	10 of 48	12%	8	under 10 labels · led by Freshservice at 58%
IT asset management	IT operations and endpoint	0%	61 of 61	100%	2	under 10 labels · led by Snipe-IT at 24%

Movement

This is the first edition on this tier, so no move can be computed for TeamDynamix yet. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated TeamDynamix across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	1	0	1	2
GPT-5.4 mini	0	0	0	0
Gemini 3.5 Flash	1	0	0	1
Perplexity Sonar	0	1	0	1
Grok 4.1 Fast	1	0	0	1
Mistral Small	0	0	0	0
DeepSeek V4 Flash	0	1	1	2
Llama 4 Maverick	0	0	0	0
Qwen 3.7 Flash	1	0	0	1
Kimi K2	0	0	0	0
GLM 4.7 FlashX	0	0	1	1
MiniMax M2.5	0	1	0	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct5 labels2

Paraphrase0 labelsNone

Comparative10 labelsNone

Budget-constrained3 labels1

Scale-constrained1 labelNone

Negative3 labelsNone

First choiceAlternativeMentionNegative22 labels in all, every segment counted; 3 of the 3 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“often favored by mid-market companies that need robust ITIL workflows but find ServiceNow too rigid or expensive” Qwen 3.7 Flash · ITSM · comparative prompt · alternative

“TeamDynamix is a major challenger in higher education, healthcare, and state/local governments.” Gemini 3.5 Flash · ITSM · comparative prompt · alternative

“Info-Tech 8.8 (Gold #1 2024/25) | No-code, top support/usability” Grok 4.1 Fast · ITSM · direct prompt · alternative

“TeamDynamix is popular with educational institutions.” Claude Haiku 4.5 · ITSM · comparative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Manual data entry is the primary mechanism for asset tracking (e.g., TeamDynamix).” DeepSeek V4 Flash · ITAM · negative prompt · hard negative

“reassigning ownership of configuration items when an administrator leaves the organization can be cumbersome” Claude Haiku 4.5 · ITAM · negative prompt · soft negative

“can be overly complex for smaller or more agile teams” GLM 4.7 FlashX · ITSM · negative prompt · soft negative

Named alongside

The products named in the same answers as TeamDynamix, over the 22 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and TeamDynamix was named but was not.

ProductSame answerTook the first choice insteadHead to head

Jira Service Management15 of 222Not in the top three

BMC Helix ITSM13 of 220Not in the top three

Freshservice11 of 224Not in the top three

ServiceNow10 of 225Not in the top three

Ivanti Neurons for ITSM6 of 220Not in the top three

ManageEngine ServiceDesk Plus6 of 220Not in the top three

SolarWinds Service Desk5 of 220Not in the top three

Xurrent5 of 220Not in the top three

HaloITSM4 of 221Not in the top three

ServiceNow ITSM3 of 222Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named TeamDynamix. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 18 of the 22 answers that named TeamDynamix and are not a share of its labels.

Domains cited

gartner.com15

teamdynamix.comYour site14

virima.com11

console.com10

blog.invgate.com9

deskday.com8

guideflow.com7

itsm.tools6

xurrent.com6

alloysoftware.com5

Seventy-seven of the ninety-one domain citations in answers naming TeamDynamix came from somebody else's page.

Pages cited

gartner.com/reviews/market/it-service-management-platforms14

teamdynamix.com/blog/best-itsm-tools10

console.com/blog/best-itsm-tools9

deskday.com/best-itsm-tools8

virima.com/blog/top-itsm-software-platforms-compared-2026-buyers-guide8

guideflow.com/blog/it-service-management-tools7

xurrent.com/blog/top-itsm-tools6

expertinsights.com/it-management/the-top-it-service-management-itsm-solutions5

Pages are listed as the models cited them.

Names read as TeamDynamix

What the judge wrote, as written, with how often. The vendor table decides that these count as TeamDynamix; a claim can dispute any of them.

TeamDynamix ITAM 1TeamDynamix ITSM 1

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when TeamDynamix's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as TeamDynamix, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at teamdynamix.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.