Incident management and on-call · October 2026 Edition
incident.io vs Freshservice
Six of fourteen models named incident.io first on the direct prompt; six named Freshservice. incident.io was named by fourteen of the fourteen models and Freshservice by ten and incident.io carries 57 labels and Freshservice 17, so the shares are not directly comparable.
Named in two categories this edition.
Named in nine categories this edition.
First-choice share32%10%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate5%6%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#1#3A position in a field of 11; printed, not drawn.
Labels5717A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, incident.io reading right to left. Rank and label count are printed, not drawn.PagerDuty was named alongside these two in nine of the fourteen direct answers. incident.io vs PagerDuty · incident.io vs Squadcast · incident.io vs Grafana IRM
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the incident management and on-call page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
incident.ioFirst choices, of fourteen modelsFreshservice
Direct66
Paraphrase60
Comparative301 against Freshservice
Budget-constrained40
Scale-constrained30
Negative503 against incident.io
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where incident.io and Freshservice stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | ||||
| GPT-5.4 mini | | | | |||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | | |||
| Grok 4.1 Fast | | | | | | |
| Mistral Small | | | | |||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | | ||||
| Qwen 3.7 Flash | | | | |||
| Kimi K2 | | | | | ||
| GLM 4.7 FlashX | | | | | ||
| MiniMax M2.5 | | | | | ||
| GPT-6 Luna | | | | | ||
| Muse Glimmer 30B | | | |
incident.io Freshservice first choice named as an alternative argued againstblank: not namedEach cell is one answer, incident.io on the left and Freshservice on the right.The direct prompt
The plain question, one answer per model, grouped by where incident.io and Freshservice stood in it.
incident.io first, Freshservice an alternative
6 of 14 modelsFreshservice was named in the answer but not as the choice, or not at all.GPT-5.4 miniincident.io alternatives: PagerDuty, Rootly
Gemini 3.5 Flashincident.io alternatives: FireHydrant, Freshservice, Rootly
DeepSeek V4 Flashincident.io alternatives: Freshservice, Jira Service Management
Kimi K2incident.io alternatives: Squadcast
GLM 4.7 FlashXRootly, incident.io alternatives: Jira Service Management, PagerDuty
GPT-6 Lunaincident.io alternatives: PagerDuty, Rootly
Freshservice first, incident.io an alternative
6 of 14 modelsincident.io was named in the answer but not as the choice, or not at all.Claude Haiku 4.5Freshservice alternatives: HaloITSM, Hyperping, ManageEngine ServiceDesk Plus, Rootly, Zenduty, ilert, incident.io
Perplexity SonarFreshservice alternatives: PagerDuty, Rootly, incident.io
Grok 4.1 FastFreshservice alternatives: InvGate Service Management, Jira Service Management, ManageEngine ServiceDesk Plus, PagerDuty, incident.io
Mistral SmallFreshservice, PagerDuty alternatives: ManageEngine ServiceDesk Plus
MiniMax M2.5Freshservice, PagerDuty alternatives: Jira Service Management, incident.io
Muse Glimmer 30BFreshservice alternatives: PagerDuty, Rootly, incident.io
Neither was named
2 of 14 modelsThe answer made no first choice from these two in this category.Llama 4 Maverickno first choice
Qwen 3.7 FlashPagerDuty alternatives: Datadog Incident Management, FireHydrant, Opsgenie
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
incident.io leads by thirty-three points.
incident.io35%#1 of 13Freshservice2%#8 of 13Mid-marketThe figures above
incident.io leads by twenty-two points.
incident.io32%#1 of 11Freshservice10%#3 of 11Enterprise
incident.io leads by eighteen points.
incident.io18%#2 of 9Freshservice0%#– of 9What the models said about incident.io
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of seven in this category shown.
“missing features in incident.io, particularly in reporting capabilities and SLA tracking” Claude Haiku 4.5 · negative prompt · soft negative
“if your teams don't want incident workflows tied to Slack or Microsoft Teams” GPT-6 Luna · negative prompt · soft negative
“Pricing surprises: Costs spike sharply after small-team thresholds” Qwen 3.7 Flash · negative prompt · soft negative
“Small team ≤5-10 responders and wants zero cost: incident.io free, FireHydrant free up to 10 responders, Better Stack free, or Opsgenie free up to 5 users.” Muse Glimmer 30B · budget prompt · first choice
“Choose incident.io if your team is Slack-centric and values speed of implementation, modern UX, and transparent all-in-one pricing.” Kimi K2 · direct prompt · first choice
“Highly recommended for mid-market/scale-up companies. It is highly polished, opinionated, runs seamlessly inside Slack/Teams” Gemini 3.5 Flash · scale prompt · first choice
What the models said about Freshservice
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. One of one in this category shown.
“Very slow to deploy, highly complex, and intensely disliked by most modern software engineering/DevOps teams” Gemini 3.5 Flash · comparative prompt · soft negative
Also compared
incident.io vs PagerDutyincident.io vs Squadcastincident.io vs Grafana IRMincident.io vs Opsgenieincident.io vs Rootlyincident.io vs FireHydrantPagerDuty vs FreshserviceFreshservice vs SquadcastFreshservice vs Grafana IRMFreshservice vs OpsgenieFreshservice vs RootlyFreshservice vs FireHydrantAll twenty-eight head-to-head pages and the full incidents standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.