IT AI Index

Index › Vendors › Zenduty · September 2026 Edition

1 category · Named, not ranked

Zenduty

18Judge labels

3First choices

0Negative labels

10 of 12Models named it

1Category

September 2026 Edition. Every number here is derived from the raw labels under vendor table vv2026-09.2, every buyer segment counted.

Standing

9 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. Zenduty was named 9 times in Incidents, where incident.io led with 25%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small business16 of 60

under the label threshold

Mid-market8 of 53

under the label threshold

Enterprise8 of 52

under the label threshold

In incidents · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named Zenduty for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Incident management and on-call	IT operations and endpoint	4%	8 of 53	0%	9	under 10 labels · led by incident.io at 25%

Movement

This is the first edition on this tier, so no move can be computed for Zenduty yet. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Zenduty across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	First choice	Alternative	Mention	Labels
Claude Haiku 4.5	0	1	0	1
GPT-5.4 mini	0	0	0	0
Gemini 3.5 Flash	0	0	0	0
Perplexity Sonar	0	1	0	1
Grok 4.1 Fast	0	1	0	1
Mistral Small	0	1	0	1
DeepSeek V4 Flash	0	0	0	0
Llama 4 Maverick	0	0	0	0
Qwen 3.7 Flash	1	1	0	2
Kimi K2	0	1	0	1
GLM 4.7 FlashX	1	0	1	2
MiniMax M2.5	0	0	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct8 labels3

Paraphrase0 labelsNone

Comparative4 labelsNone

Budget-constrained3 labelsNone

Scale-constrained2 labelsNone

Negative1 labelNone

First choiceAlternativeMentionNegative18 labels in all, every segment counted; 3 of the 3 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Choose Zenduty if you want a balance of powerful features, structured runbooks, and reasonable pricing for a mid-market team.” Qwen 3.7 Flash · Incidents · direct prompt · first choice

“Zenduty is the top pick for most mid‑market B2B organizations.” GLM 4.7 FlashX · Incidents · direct prompt · first choice

“Rapidly growing competitor that combines alerting, incident management, monitoring, and chatops into a single dashboard.” Qwen 3.7 Flash · Incidents · comparative prompt · alternative

“Zenduty combines alerting and on-call with response playbooks and SLA tracking, targeting mid-market teams” Claude Haiku 4.5 · Incidents · direct prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as Zenduty, over the 18 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Zenduty was named but was not.

ProductSame answerTook the first choice insteadHead to head

PagerDuty18 of 185Not in the top three

incident.io15 of 184Not in the top three

Rootly11 of 182Not in the top three

Opsgenie11 of 180Not in the top three

Jira Service Management8 of 180Not in the top three

Better Stack7 of 182Not in the top three

Freshservice7 of 180Not in the top three

Grafana IRM5 of 181Not in the top three

ServiceNow5 of 180Not in the top three

Squadcast5 of 180Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Zenduty. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 14 of the 18 answers that named Zenduty and are not a share of its labels.

Domains cited

rootly.com13

hyperping.com8

monday.com8

blog.invgate.com7

viewpointanalysis.com7

expertinsights.com6

incident.io5

statuspal.io5

augmentcode.com4

complyjet.com4

Sixty-seven of the sixty-seven domain citations in answers naming Zenduty came from somebody else's page.

Pages cited

hyperping.com/blog/best-incident-management-tools8

monday.com/blog/service/incident-management-software8

rootly.com/blog/15-best-incident-response-software-platforms-for-modern-engineering-teams-8

viewpointanalysis.com/post/incident-management-software-options-20267

blog.invgate.com/incident-management-software6

expertinsights.com/it-management/the-top-incident-management-software6

rootly.com/sre/enterprise-incident-management-top-platforms-compared5

statuspal.io/blog/incident-management-software-tools-for-b2b-and-startups5

Pages are listed as the models cited them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Zenduty's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Zenduty, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at zenduty.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.