Every category where a model named SolarWinds Service Desk for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
IT service management	IT operations and endpoint	0%	11 of 48	21%	14	accepted challenger
IT asset management	IT operations and endpoint	0%	29 of 61	0%	3	under 10 labels · led by Snipe-IT at 24%
Incident management and on-call	IT operations and endpoint	0%	47 of 53	100%	1	under 10 labels · led by incident.io at 25%

Movement

This is the first edition on this tier, so no move can be computed for SolarWinds Service Desk yet. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated SolarWinds Service Desk across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	1	2	0	3
GPT-5.4 mini	1	0	0	1
Gemini 3.5 Flash	0	0	0	0
Perplexity Sonar	1	1	1	3
Grok 4.1 Fast	0	2	0	2
Mistral Small	0	0	0	0
DeepSeek V4 Flash	0	2	1	3
Llama 4 Maverick	0	0	0	0
Qwen 3.7 Flash	0	0	0	0
Kimi K2	1	0	0	1
GLM 4.7 FlashX	1	2	1	4
MiniMax M2.5	0	0	1	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct6 labelsNone

Paraphrase2 labelsNone

Comparative10 labelsNone

Budget-constrained5 labels1

Scale-constrained1 labelNone

Negative15 labelsNone

First choiceAlternativeMentionNegative39 labels in all, every segment counted; 1 of the 1 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“caters to mid-size and large organizations with intricate IT infrastructures and is ITIL equipped” Claude Haiku 4.5 · ITSM · paraphrase prompt · alternative

“Freshservice / ManageEngine / SolarWinds / InvGate for mid-market or cost-sensitive use cases” Perplexity Sonar · ITSM · negative prompt · alternative

“If you're already deeply in the SolarWinds stack: SolarWinds Service Desk is a natural fit.” GLM 4.7 FlashX · ITSM · direct prompt · alternative

“Best if you want lower-cost, straightforward pricing: SolarWinds Service Desk” GPT-5.4 mini · ITSM · budget prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“If a platform has a pattern of serious unpatched CVEs (Ivanti, SolarWinds), weigh that heavily” DeepSeek V4 Flash · ITSM · negative prompt · hard negative

“UI is cluttered and not very user-friendly; Limited third-party integration and customization” GLM 4.7 FlashX · ITSM · negative prompt · hard negative

“better fits when you need full ITSM ... they may be overkill” Perplexity Sonar · Incidents · negative prompt · soft negative

“At $39/user it's a bit pricier” MiniMax M2.5 · ITSM · budget prompt · soft negative

Named alongside

The products named in the same answers as SolarWinds Service Desk, over the 39 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and SolarWinds Service Desk was named but was not.

ProductSame answerTook the first choice insteadHead to head

Freshservice30 of 3912Not in the top three

Jira Service Management22 of 395Not in the top three

ManageEngine ServiceDesk Plus21 of 391Not in the top three

ServiceNow19 of 396Not in the top three

Ivanti Neurons for ITSM13 of 391Not in the top three

ServiceNow IT Asset Management13 of 391Not in the top three

BMC Helix ITSM12 of 391Not in the top three

Zendesk9 of 390Not in the top three

Flexera One8 of 390Not in the top three

HaloITSM7 of 390Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named SolarWinds Service Desk. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 38 of the 39 answers that named SolarWinds Service Desk and are not a share of its labels.

Domains cited

virima.com24

gartner.com22

blog.invgate.com20

expertinsights.com13

cloudaware.com12

g2.com12

reddit.com12

console.com10

motadata.com10

alloysoftware.com9

144 of the 144 domain citations in answers naming SolarWinds Service Desk came from somebody else's page.

Pages cited

gartner.com/reviews/market/it-service-management-platforms17

virima.com/blog/top-itsm-software-platforms-compared-2026-buyers-guide13

cloudaware.com/blog/asset-management-tools10

deskday.com/best-itsm-tools9

expertinsights.com/it-management/the-top-it-service-management-itsm-solutions9

virima.com/blog/top-asset-management-tools-you-need-to-know-about9

blog.invgate.com/it-asset-management-software8

assetpanda.com/resource-center/compare/best-it-asset-management-software-top-itam-platform7

Pages are listed as the models cited them.

Names read as SolarWinds Service Desk

What the judge wrote, as written, with how often. The vendor table decides that these count as SolarWinds Service Desk; a claim can dispute any of them.

SolarWinds 2SolarWinds Service Desk (ITAM) 1

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when SolarWinds Service Desk's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as SolarWinds Service Desk, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at solarwinds.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.