Small business=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 57 → 18 of 67
SolarWinds · 3 categories · RankedSolarWinds Service Desk
54Judge labels
3First choices
17Negative labels
13 / 14Models named it
3Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.8, every buyer segment counted.
Best standing
2% in ITAM for mid-market buyers
Rank 9 of 82 in the mid-market standingcriticized challenger
1 of 14 models made it the first choice on the direct prompt; 30% of its 10 labels there were negative.
What the models named instead of SolarWinds Service Desk →By buyer segmentRead the same way at every buyer size.
Small business19 of 74
0%5 labels
under the label threshold
Mid-market9 of 82
2%10 labels
criticized challenger
Enterprise63 of 91
0%2 labels
under the label threshold
In itam · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named SolarWinds Service Desk for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| IT asset management | IT operations and endpoint | 2% | 9 of 82 | 30% | 10 | criticized challenger | ▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| IT service management | IT operations and endpoint | 2% | 8 of 69 | 29% | 14 | criticized challenger | ▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Incident management and on-call | IT operations and endpoint | 0% | 42 of 65 | 0% | 1 | under 10 labels · led by incident.io at 32% | goneNot named this edition; 0% in September 2026. |
Movement
Since September 2026, SolarWinds Service Desk held within the floor in all three categories: no change cleared 11 points.
Best category · ITAM · by segment
Mid-market▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
2%from 0% in September 2026
Inside the floor by 9 pointsRank 29 → 9 of 75
Enterprise▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 2% in September 2026
Inside the floor by 9 pointsRank 12 → 58 of 85
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| ITAM | 0% | 2% | ▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 29 → 9 of 82 |
| ITSM | 0% | 2% | ▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 11 → 8 of 69 |
| Incidents | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 46 → 42 of 65 |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated SolarWinds Service Desk across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated SolarWinds Service Desk across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 1 | 2 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 1 | 0 | 1 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 0 | 0 | 1 | 2 | 3 |
| Mistral Small | 0 | 2 | 2 | 1 | 5 |
| DeepSeek V4 Flash | 0 | 0 | 1 | 1 | 2 |
| Llama 4 Maverick | 2 | 0 | 0 | 0 | 2 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 2 | 3 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 2 | 3 | 0 | 5 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct12 labels2
Paraphrase5 labelsNone
Comparative10 labelsNone
Budget-constrained5 labels1
Scale-constrained4 labelsNone
Negative18 labelsNone
First choiceAlternativeMentionNegative54 labels in all, every segment counted; 3 of the 3 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“The best ITSM platform for a company with a limited budget is likely to be one of the following options: 1. SolarWinds Service Desk ($39/technician/month)” Llama 4 Maverick · ITSM · budget prompt · first choice
“likely to be one of the following: SolarWinds Service Desk, ManageEngine AssetExplorer, or NinjaOne” Llama 4 Maverick · ITAM · direct prompt · first choice
“Another solid option for mid-market businesses, offering good core ITIL features and strong asset management.” Mistral Small · ITSM · direct prompt · alternative
“cost-effective, user-friendly IT asset management tool designed primarily for small to mid-sized businesses” Muse Glimmer 30B · ITAM · paraphrase prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“SolarWinds has extra baggage from past security incidents. When to avoid: If modern UX, quick setup, or security are priorities.” Grok 4.20 · ITSM · negative prompt · hard negative
“Platforms to Avoid Due to Reputation (Trust/Safety)... SolarWinds lost significant trust in the market” Qwen 3.7 Flash · ITAM · negative prompt · hard negative
“otherwise, it's a limited ITSM play. Also carries the legacy of the 2020 Supply Chain security incident.” DeepSeek V4 Flash · ITSM · negative prompt · soft negative
“noted for slow report loading, limited data export options, and a complex configuration process” Mistral Small · ITSM · negative prompt · soft negative
Named alongside
The products named in the same answers as SolarWinds Service Desk, over the 54 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and SolarWinds Service Desk was named but was not.ShowHide
Named alongside
The products named in the same answers as SolarWinds Service Desk, over the 54 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and SolarWinds Service Desk was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named SolarWinds Service Desk. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 52 of the 54 answers that named SolarWinds Service Desk and are not a share of its labels.
Domains cited
blog.invgate.com28
atomicwork.com19
deel.com17
expertinsights.com17
g2.com17
motadata.com16
virima.com14
freshworks.com12
ones.com12
gartner.com11
163 of the 163 domain citations in answers naming SolarWinds Service Desk came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
Where SolarWinds Service Desk stands in Google search beside where it stands in the models' answers.ShowHide
Search and answers
Where SolarWinds Service Desk stands in Google search beside where it stands in the models' answers.
ShowHideIn search
Google, US estimates- Searches for its name, Google
- 480 a month (“solarwinds service desk”)
- AI search demand for its name, est.
- 17 a month
- Its own site
- It sits on SolarWinds's site (solarwinds.com), so there are no site figures for it alone
In answers
This editionShare of first choices
2%
rank 9 of 82 in ITAM
Segment leader
31%
Freshservice
- First choices
- 3 across its categories
- Named in
- 54 answers
- Its own site cited
- in 52 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
Names read as SolarWinds Service Desk
What the judge wrote, as written, with how often. The vendor table decides that these count as SolarWinds Service Desk; a claim can dispute any of them.
SolarWinds 3SolarWinds (Discovery/Service Desk) 1SolarWinds IT Asset Management 1SolarWinds Service Desk (IT Asset Management) 1
Follow SolarWinds Service Desk
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
SolarWinds is the company behind SolarWinds Service Desk.ShowHide
The company
SolarWinds is the company behind SolarWinds Service Desk.
ShowHideOn record
Company records- Also from SolarWinds
- SolarWinds AppOptics, SolarWinds Backup, SolarWinds DDI, SolarWinds IP Address Manager, SolarWinds IPAM, SolarWinds Log Analyzer, SolarWinds Loggly, SolarWinds NPM and 17 more
In its own words
Stated by the vendor, not checked- Positioning
- Support Page
- Not stated on the pages read
- Who it is for, price, starting price, free plan or trial, integrations, certifications, hosting, customers
What SolarWinds Service Desk's own pages state, read September 28, 2026: support.solarwinds.com/service-desk. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when SolarWinds Service Desk's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as SolarWinds Service Desk, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for SolarWinds Service Desk by email, built from the raw record of the edition. It shows:
- where SolarWinds Service Desk is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name SolarWinds Service Desk, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.