Every category where a model named Grafana IRM for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Incident management and on-call	IT operations and endpoint	0%	17 of 53	29%	14	criticized challenger

Movement

This is the first edition on this tier, so no move can be computed for Grafana IRM yet. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Grafana IRM across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	1	0	0	1
GPT-5.4 mini	0	0	0	0
Gemini 3.5 Flash	0	0	3	3
Perplexity Sonar	0	0	0	0
Grok 4.1 Fast	0	1	0	1
Mistral Small	0	1	0	1
DeepSeek V4 Flash	4	0	0	4
Llama 4 Maverick	0	0	0	0
Qwen 3.7 Flash	0	0	0	0
Kimi K2	2	0	1	3
GLM 4.7 FlashX	1	0	0	1
MiniMax M2.5	0	0	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct1 labelNone

Paraphrase9 labelsNone

Comparative10 labelsNone

Budget-constrained8 labels1

Scale-constrained3 labelsNone

Negative8 labelsNone

First choiceAlternativeMentionNegative39 labels in all, every segment counted; 1 of the 1 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“free/open-source; the best choice if you're already deep in the Grafana/Prometheus/Kubernetes stack” DeepSeek V4 Flash · Incidents · paraphrase prompt · alternative

“Grafana OnCall — If you're willing to self-host / already use Grafana and want to spend $0” DeepSeek V4 Flash · Incidents · budget prompt · alternative

“Modern Slack-first tools like incident.io, Rootly, or Grafana Cloud IRM tend to fit better.” DeepSeek V4 Flash · Incidents · negative prompt · alternative

“Observability-native teams: Grafana OnCall, Datadog Incidents, or SigNoz” DeepSeek V4 Flash · Incidents · comparative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“popular self-hosted options like Grafana OnCall OSS were archived” Gemini 3.5 Flash · Incidents · budget prompt · hard negative

“deploying Grafana OnCall OSS is highly discouraged” Gemini 3.5 Flash · Incidents · negative prompt · hard negative

“Grafana OnCall if you are already deeply embedded in the Grafana ecosystem (though see the caution above about suite tools)” Kimi K2 · Incidents · negative prompt · soft negative

“The open-source version of Grafana OnCall entered maintenance mode in 2025” Gemini 3.5 Flash · Incidents · scale prompt · soft negative

Named alongside

The products named in the same answers as Grafana IRM, over the 39 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Grafana IRM was named but was not.

ProductSame answerTook the first choice insteadHead to head

PagerDuty39 of 398Not in the top three

incident.io30 of 3911Not in the top three

Opsgenie29 of 392Not in the top three

Rootly25 of 394Not in the top three

Squadcast21 of 394Not in the top three

Better Stack18 of 395Not in the top three

FireHydrant17 of 390Not in the top three

Splunk On-Call11 of 390Not in the top three

Jira Service Management10 of 390Not in the top three

Spike.sh8 of 393Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Grafana IRM. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 28 of the 39 answers that named Grafana IRM and are not a share of its labels.

Domains cited

rootly.com20

incident.io19

hyperping.com14

monday.com12

runframe.io11

xurrent.com10

augmentcode.com9

guideflow.com9

pagerduty.com8

reddit.com8

120 of the 120 domain citations in answers naming Grafana IRM came from somebody else's page.

Pages cited

monday.com/blog/service/incident-management-software12

augmentcode.com/tools/best-incident-management-software9

hyperping.com/blog/best-oncall-scheduling-tools9

rootly.com/blog/15-best-incident-response-software-platforms-for-modern-engineering-teams-9

rootly.com/sre/cost-effective-startup-incident-management-tools-under-5009

runframe.io/comparisons/best-incident-management-tools-for-startups8

xurrent.com/blog/top-incident-management-software8

hyperping.com/blog/best-incident-management-tools7

Pages are listed as the models cited them.

Names read as Grafana IRM

What the judge wrote, as written, with how often. The vendor table decides that these count as Grafana IRM; a claim can dispute any of them.

Grafana OnCall 9Grafana Cloud IRM 1Grafana Cloud IRM / OnCall 1Grafana On-Call 1Grafana OnCall OSS 1Grafana OnCall OSS (Open Source) 1

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Grafana IRM's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Grafana IRM, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at grafana.com is approved on the spot, any other address is reviewed by hand.

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