IT asset management · October 2026 Edition
Freshservice vs SolarWinds Service Desk
Eleven of fourteen models named Freshservice first on the direct prompt; one named SolarWinds Service Desk. Freshservice was named by fourteen of the fourteen models and SolarWinds Service Desk by eight and Freshservice carries 50 labels and SolarWinds Service Desk 10, so the shares are not directly comparable.
Named in nine categories this edition.
Named in three categories this edition.
First-choice share31%2%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate8%30%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#1#6A position in a field of 11; printed, not drawn.
Labels5010A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Freshservice reading right to left. Rank and label count are printed, not drawn.ManageEngine AssetExplorer was named alongside these two in nine of the fourteen direct answers. Freshservice vs Snipe-IT · Freshservice vs Lansweeper · Freshservice vs ManageEngine AssetExplorer
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the IT asset management page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
FreshserviceFirst choices, of fourteen modelsSolarWinds Service Desk
Direct111
Paraphrase30
Comparative00
Budget-constrained00
Scale-constrained20
Negative004 against Freshservice · 3 against SolarWinds Service Desk
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where Freshservice and SolarWinds Service Desk stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | | | |
| GPT-5.4 mini | | |||||
| Gemini 3.5 Flash | | | | | ||
| Perplexity Sonar | | | ||||
| Grok 4.1 Fast | | | | |||
| Mistral Small | | | | |||
| DeepSeek V4 Flash | | | | | ||
| Llama 4 Maverick | | | ||||
| Qwen 3.7 Flash | | | | | ||
| Kimi K2 | | | | |||
| GLM 4.7 FlashX | | | | |||
| MiniMax M2.5 | | | | |||
| GPT-6 Luna | | | ||||
| Muse Glimmer 30B | | | |
Freshservice SolarWinds Service Desk first choice named as an alternative argued againstblank: not namedEach cell is one answer, Freshservice on the left and SolarWinds Service Desk on the right.The direct prompt
The plain question, one answer per model, grouped by where Freshservice and SolarWinds Service Desk stood in it.
Freshservice first, SolarWinds Service Desk an alternative
11 of 14 modelsSolarWinds Service Desk was named in the answer but not as the choice, or not at all.Claude Haiku 4.5Freshservice, InvGate Asset Management alternatives: Alloy Navigator, ManageEngine AssetExplorer
Gemini 3.5 FlashFreshservice alternatives: Asset Panda, InvGate Asset Management, Setyl
Perplexity SonarFreshservice alternatives: InvGate Asset Management, ServiceNow IT Asset Management
Mistral SmallFreshservice, NinjaOne alternatives: SolarWinds Service Desk
DeepSeek V4 FlashFreshservice alternatives: ManageEngine AssetExplorer, NinjaOne
Qwen 3.7 FlashFreshservice alternatives: ManageEngine AssetExplorer, Snipe-IT, SolarWinds Service Desk
Kimi K2Freshservice alternatives: AssetSonar, InvGate Asset Management, ManageEngine AssetExplorer
GLM 4.7 FlashXFreshservice alternatives: InvGate Asset Management, Lansweeper, ManageEngine AssetExplorer
MiniMax M2.5Freshservice, InvGate Asset Management alternatives: ManageEngine AssetExplorer
GPT-6 LunaFreshservice alternatives: Jira Service Management, Lansweeper
Muse Glimmer 30BFreshservice alternatives: InvGate Asset Management, ManageEngine AssetExplorer, SolarWinds Service Desk
SolarWinds Service Desk first, Freshservice not the choice
1 of 14 modelsFreshservice was named in the answer but not as the choice, or not at all.Llama 4 MaverickManageEngine AssetExplorer, NinjaOne, SolarWinds Service Desk
Neither was the first choice, one was named
1 of 14 modelsThe answer put something else first and named one of the two as an alternative.Grok 4.1 FastManageEngine AssetExplorer alternatives: Freshservice, InvGate Insight/Assets, Lansweeper
Neither was named
1 of 14 modelsThe answer made no first choice from these two in this category.GPT-5.4 miniLansweeper alternatives: Flexera One IT Asset Management, ManageEngine ServiceDesk Plus
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Freshservice leads by eleven points.
Freshservice11%#2 of 15SolarWinds Service Desk0%#– of 15Mid-marketThe figures above
Freshservice leads by twenty-nine points.
Freshservice31%#1 of 11SolarWinds Service Desk2%#6 of 11Enterprise
Level: the same share of first choices.
Freshservice0%#11 of 12SolarWinds Service Desk0%#– of 12What the models said about Freshservice
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Two of two in this category shown.
“may not be ideal for organizations requiring deep configuration management or those with very complex IT environments” Mistral Small · negative prompt · soft negative
“Extremely popular for the mid-market. It is fast to set up, highly intuitive, and bundles hardware, software, and ticketing beautifully.” Gemini 3.5 Flash · scale prompt · first choice
What the models said about SolarWinds Service Desk
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of three in this category shown.
“Platforms to Avoid Due to Reputation (Trust/Safety)... SolarWinds lost significant trust in the market” Qwen 3.7 Flash · negative prompt · hard negative
“likely to be one of the following: SolarWinds Service Desk, ManageEngine AssetExplorer, or NinjaOne” Llama 4 Maverick · direct prompt · first choice
“cost-effective, user-friendly IT asset management tool designed primarily for small to mid-sized businesses” Muse Glimmer 30B · paraphrase prompt · alternative
Also compared
Freshservice vs Snipe-ITFreshservice vs LansweeperFreshservice vs ManageEngine AssetExplorerFreshservice vs InvGate Asset ManagementSnipe-IT vs SolarWinds Service DeskLansweeper vs SolarWinds Service DeskManageEngine AssetExplorer vs SolarWinds Service DeskInvGate Asset Management vs SolarWinds Service DeskAll fifteen head-to-head pages and the full ITAM standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.