IT AI Index

Index › Products › Helply · October 2026 Edition

1 category · Named, not ranked

Helply

11Judge labels

5First choices

0Negative labels

7 / 14Models named it

1Category

October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.8, every buyer segment counted.

Standing

1 label, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. Helply was named 1 time in AI IT agents, where Freshservice with Freddy AI led with 11%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small business5 of 111

under the label threshold

Mid-market24 of 121

under the label threshold

Enterprise58 of 115

under the label threshold

In ai it agents · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named Helply for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
AI IT support agents	IT operations and endpoint	2%	24 of 121	0%	1	under 10 labels · led by Freshservice with Freddy AI at 11%

Movement

This is the first edition on this tier, so no move can be computed for Helply yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Helply across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	First choice	Labels
Claude Haiku 4.5	0	0
GPT-5.4 mini	0	0
Gemini 3.5 Flash	0	0
Perplexity Sonar	0	0
Grok 4.1 Fast	0	0
Mistral Small	0	0
DeepSeek V4 Flash	0	0
Llama 4 Maverick	0	0
Qwen 3.7 Flash	0	0
Kimi K2	0	0
GLM 4.7 FlashX	1	1
MiniMax M2.5	0	0
GPT-6 Luna	0	0
Muse Glimmer 30B	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct0 labelsNone

Paraphrase4 labels3

Comparative1 labelNone

Budget-constrained3 labels1

Scale-constrained2 labels1

Negative1 labelNone

First choiceAlternativeMentionNegative11 labels in all, every segment counted; 5 of the 5 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Helply – Best Value for Small Teams ... No-code, quick setup, affordable” GLM 4.7 FlashX · AI IT agents · budget prompt · first choice

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as Helply, over the 11 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Helply was named but was not.

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ProductSame answerTook the first choice insteadHead to head

Intercom Fin5 of 110Not among the top eight

eesel AI4 of 111Not among the top eight

Tidio4 of 110Not among the top eight

Zendesk AI Agents4 of 110Not among the top eight

Moveworks3 of 110Not among the top eight

Zoho Desk3 of 110Not among the top eight

Atera2 of 110Not among the top eight

Freshdesk2 of 110Not among the top eight

ServiceNow Now Assist2 of 110Not among the top eight

Microsoft Copilot Studio1 of 111Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Helply. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 11 of the 11 answers that named Helply and are not a share of its labels.

Domains cited

helply.comYour site11

eesel.ai7

chatbase.co3

featurebase.app3

intercom.com3

plain.com3

siit.io3

zendesk.com3

atera.com2

ayautomate.com2

Twenty-nine of the forty domain citations in answers naming Helply came from somebody else's page.

Pages cited

helply.com/blog/15-best-ai-agents-for-small-business10

helply.com/blog/best-ai-tools-for-customer-support-teams3

siit.io/blog/best-ai-agent-platforms-small-business3

ayautomate.com/blog/best-customer-support-automation-tools2

chatbase.co/blog/best-ai-customer-service-agents2

eesel.ai/blog/best-ai-helpdesk-small-business2

helply.com/blog/best-ai-agent-for-customer-support2

intercom.com/learning-center/best-help-desk-small-business2

Pages are listed as the models cited them.

Search and answers

helply.com ranks 6 on Google for the category's searches. In the answers, Helply takes 2% of first choices and Freshservice with Freddy AI takes 11%.

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In search

Google, US estimates

Position for “ai it support agents”

–

not in the top ten

Position for “ai agent for it support”

–

not in the top ten

Searches for its name, Google: 210 a month (“helply”)
AI search demand for its name, est.: 7 a month
Organic visits to its site: about 9,626 a month
Searches its site ranks for: 2,123 · 115 in the top three
Sites linking to it: 4,081
Paid Google search: No ads found in the estimate; that does not mean it runs none

Ads on GoogleDetailLess

11 ads · 11 text · 0 shown in the last 30 days

First shown March 2026, as Groove Networks Holding, Inc., verified. Ads started 2025-11 to 2026-10: 11 in the year.

On Google's pages: 1 2 3 4

In answers

This edition

Share of first choices

rank 24 of 121 in AI IT agents

Segment leader

11%

Freshservice with Freddy AI

First choices: 5 across its categories
Named in: 11 answers
Its own site cited: in 11 of the answers that named it

Search figures are US estimates from DataForSEO, read October 5, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

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Addresses on helply.com

376

subdomains included

Content

188

counted in the table below

Documentation

Product · Integration

14 · 63

Kind	Pages	Last 90 days	Latest
Blog	125	40	2026-09-02
Comparison	42	6	2026-08-06
Case study	10	undated
Glossary or explainer	5	0	2026-06-03
Webinar or virtual event	2	undated
News or press	2	undated
Report or ebook	1	0	2026-05-18
Template or tool	1	1	2026-07-20

Most recent

2026-09-02Agentic ai customer service blog
2026-09-02Onboarding email sequence blog
2026-09-02Helpdesk ticketing systems small business blog
2026-09-01Best ai agent for customer support blog
2026-08-17Best Knowledge Base Software for 2026: 10 Top Tools blog
2026-08-14B2b customer journey map blog

How it is countedHide how it is counted

Every page helply.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.

Follow Helply

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

Helply is its own company.

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In its own words

Stated by the vendor, not checked

Positioning: AI-native customer support platform
helply.com
For: customer support teams
helply.com
Price stated: The only $0/seat AI-native helpdesk. Plans start at $49 a month. helply.com
Starting price: 49 helply.com
Free plan or trial: 14 days with 1,000 credits and no card helply.com
Certifications: HIPAASOC 2 Type IIGDPR
Customers named: Sender.netCovidenceProposifyStaffTravelerMy BaggagePilotmoonGlobal Coach GroupFlowatch
Not stated on the pages read: Integrations, hosting

What Helply's own pages state, read October 5, 2026: helply.com, helply.com/pricing, trust.helply.com, helply.com/platform/tools, helply.com/customers. A claimed page can correct any of them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Helply's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Helply, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Helply by email, built from the raw record of the edition. It shows:

where Helply is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Helply, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.