Every category where a model named Spiceworks Cloud Help Desk for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
IT service management	IT operations and endpoint	6%	4 of 48	9%	11	accepted challenger

Movement

This is the first edition on this tier, so no move can be computed for Spiceworks Cloud Help Desk yet. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Spiceworks Cloud Help Desk across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	First choice	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	0	0	1	1
GPT-5.4 mini	0	0	0	0	0
Gemini 3.5 Flash	0	1	0	0	1
Perplexity Sonar	0	1	0	0	1
Grok 4.1 Fast	0	1	0	0	1
Mistral Small	1	0	0	0	1
DeepSeek V4 Flash	0	1	0	0	1
Llama 4 Maverick	1	0	0	0	1
Qwen 3.7 Flash	0	1	0	0	1
Kimi K2	1	0	1	0	2
GLM 4.7 FlashX	0	0	0	0	0
MiniMax M2.5	0	1	0	0	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct1 labelNone

Paraphrase3 labels1

Comparative7 labelsNone

Budget-constrained17 labels5

Scale-constrained0 labelsNone

Negative4 labels1not counted in share

First choiceAlternativeMentionNegative32 labels in all, every segment counted; 6 of the 7 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“The best ITSM platform for a company with a limited budget is Spiceworks, which provides basic ticketing at no cost” Llama 4 Maverick · ITSM · budget prompt · first choice

“If you need a completely free solution, Spiceworks is the best choice.” Mistral Small · ITSM · budget prompt · first choice

“1. Spiceworks Cloud Help Desk – *Best Completely Free Option*” Kimi K2 · ITSM · budget prompt · first choice

“Completely free (ad-supported) with unlimited tickets and asset tracking. It's the best entry point for bootstrap budgets, though the ads and dated UX are the tradeoffs.” DeepSeek V4 Flash · ITSM · budget prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“the platform is ad-supported, its functionality is limited, and organizations with meaningful SLA obligations will quickly encounter its limitations” Claude Haiku 4.5 · ITSM · budget prompt · soft negative

Named alongside

The products named in the same answers as Spiceworks Cloud Help Desk, over the 32 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Spiceworks Cloud Help Desk was named but was not.

ProductSame answerTook the first choice insteadHead to head

ManageEngine ServiceDesk Plus25 of 328Not in the top three

Freshservice24 of 3211Not in the top three

Jira Service Management23 of 324Not in the top three

ServiceNow10 of 321Not in the top three

Alloy Navigator10 of 320Not in the top three

GLPI8 of 320Not in the top three

Zoho Desk7 of 321Not in the top three

Zendesk6 of 320Not in the top three

BMC Helix ITSM4 of 320Not in the top three

Freshdesk4 of 320Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Spiceworks Cloud Help Desk. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 28 of the 32 answers that named Spiceworks Cloud Help Desk and are not a share of its labels.

Domains cited

alloysoftware.com23

eesel.ai22

toolradar.com18

cloudnuro.ai17

gartner.com16

siit.io13

reddit.com10

blog.invgate.com9

xurrent.com9

motadata.com8

145 of the 145 domain citations in answers naming Spiceworks Cloud Help Desk came from somebody else's page.

Pages cited

alloysoftware.com/blog/best-itsm-platforms-for-small-business22

eesel.ai/blog/itsm-for-smb21

cloudnuro.ai/blog/best-itsm-tools-for-small-businesses-budget-friendly-options-with-enterp17

toolradar.com/guides/best-itsm-software17

gartner.com/reviews/market/it-service-management-platforms16

xurrent.com/blog/top-itsm-tools8

guideflow.com/blog/it-service-management-tools7

atomicwork.com/itsm/best-itsm-tools5

Pages are listed as the models cited them.

Names read as Spiceworks Cloud Help Desk

What the judge wrote, as written, with how often. The vendor table decides that these count as Spiceworks Cloud Help Desk; a claim can dispute any of them.

Spiceworks 4Spiceworks Cloud 1Spiceworks Help Desk 1

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Spiceworks Cloud Help Desk's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Spiceworks Cloud Help Desk, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at spiceworks.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.