Every category where a model named Aisera for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
AI IT support agents	IT operations and endpoint	0%	34 of 121	20%	15	accepted challenger
Enterprise AI assistants	Data platform	0%	44 of 145	0%	2	under 10 labels · led by ChatGPT at 25%
IT service management	IT operations and endpoint	0%	20 of 69	0%	2	under 10 labels · led by Freshservice at 58%	newNew since September 2026: not ranked then, 0% now.

Movement

This is the first edition on this tier, so no move can be computed for Aisera yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Aisera across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	First choice	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	0	0	0	0
GPT-5.4 mini	0	1	0	0	1
Gemini 3.5 Flash	0	0	2	1	3
Perplexity Sonar	0	0	1	0	1
Grok 4.20	0	1	3	1	5
Mistral Small	0	0	0	0	0
DeepSeek V4 Flash	1	0	0	1	2
Llama 4 Maverick	0	0	2	0	2
Qwen 3.7 Flash	1	0	0	0	1
Kimi K2	0	1	0	0	1
GLM 4.7 FlashX	0	1	0	0	1
MiniMax M2.5	0	0	0	0	0
GPT-6 Luna	0	1	0	0	1
Muse Glimmer 30B	0	1	0	0	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct14 labels2

Paraphrase4 labelsNone

Comparative23 labels3not counted in share

Budget-constrained4 labelsNone

Scale-constrained2 labelsNone

Negative5 labelsNone

First choiceAlternativeMentionNegative52 labels in all, every segment counted; 2 of the 5 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“For large enterprises looking to reduce headcount and automate complex workflows, Aisera or ServiceNow Now Assist are the industry leaders.” Qwen 3.7 Flash · AI IT agents · comparative prompt · first choice

“Moveworks and Aisera lead in full autonomous execution” DeepSeek V4 Flash · AI IT agents · comparative prompt · first choice

“Evaluate Moveworks and Aisera as potential overlay approaches” GPT-6 Luna · AI IT agents · comparative prompt · alternative

“Best if you want a specialized AI automation vendor: Aisera.” GPT-5.4 mini · AI IT agents · comparative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Skip for Mid-Market: Moveworks & Aisera” DeepSeek V4 Flash · AI IT agents · direct prompt · hard negative

“platforms like Aisera have been noted by IT managers as notoriously complex to set up and maintain” Gemini 3.5 Flash · AI IT agents · negative prompt · soft negative

“early Moveworks/Aisera setups per reviews” Grok 4.20 · AI IT agents · negative prompt · soft negative

Named alongside

The products named in the same answers as Aisera, over the 52 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Aisera was named but was not.

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ProductSame answerTook the first choice insteadHead to head

ServiceNow Now Assist37 of 5218Not among the top eight

Moveworks36 of 525Not among the top eight

Zendesk AI Agents20 of 520Not among the top eight

Freshservice15 of 520Not among the top eight

Console9 of 520Not among the top eight

Jira Service Management9 of 520Not among the top eight

Microsoft Copilot Studio7 of 521Not among the top eight

SysAid7 of 520Not among the top eight

eesel AI6 of 521Not among the top eight

Atomicwork6 of 520Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Aisera. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 51 of the 52 answers that named Aisera and are not a share of its labels.

Domains cited

eesel.ai31

moveworks.com22

zendesk.com19

g2.com17

console.com14

usefini.com13

enjo.ai12

manus.im12

tryrisotto.com12

resources.rework.com11

163 of the 163 domain citations in answers naming Aisera came from somebody else's page.

Pages cited

eesel.ai/blog/best-ai-service-desk17

zendesk.com/service/ai/customer-service-agents15

eesel.ai/blog/best-ai-for-it-helpdesk13

bland.ai/blog/best-ai-customer-support-tools-for-it-teams10

eesel.ai/blog/best-ai-helpdesk-for-enterprise10

g2.com/categories/ai-customer-support-agents9

manus.im/blog/best-ai-agents-enterprise9

tryrisotto.com/blog/ai-it-help-desk9

Pages are listed as the models cited them.

Search and answers

aisera.com is not in Google's top ten for any of the category's searches. In the answers, Aisera takes 0% of first choices and Freshservice with Freddy AI takes 11%.

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In search

Google, US estimates

Position for “ai it support agents”

–

not in the top ten

Position for “ai agent for it support”

–

not in the top ten

Searches for its name, Google: 1,600 a month (“aisera”)
AI search demand for its name, est.: 74 a month
Organic visits to its site: about 4,287 a month
Searches its site ranks for: 1,086 · 40 in the top three
Sites linking to it: 3,517
Paid Google search: No ads found in the estimate; that does not mean it runs none

Ads on GoogleDetailLess

15 ads · 14 text, 1 video · 0 shown in the last 30 days

First shown April 2025, as Automation Anywhere, verified. Ads started 2025-11 to 2026-10: 4 in the year, 11 before. 1 more by other advertisers linking to it.

On Google's pages: 1 2 3 4

In answers

This edition

Share of first choices

rank 34 of 121 in AI IT agents

Segment leader

11%

Freshservice with Freddy AI

First choices: 2 across its categories
Named in: 52 answers
Its own site cited: in 51 of the answers that named it

Search figures are US estimates from DataForSEO, read October 5, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

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Addresses on aisera.com

864

subdomains included

Content

314

counted in the table below

Documentation

456

Product · Integration

48 · 17

Kind	Pages	Last 90 days	Latest	Categories named
Blog	182	6	2026-08-14	ITSM, LLM gateways
News or press	46	0	2025-10-17	ITSM
Glossary or explainer	42	1	2026-07-13
Webinar or virtual event	20	0	2026-03-20	ITSM
Comparison	11	0	2025-12-18
Case study	9	0	2024-03-01
Report or ebook	4	0	2022-08-24

Most recent

2026-08-14Agentic ai compliance blog
2026-07-29Hipaa compliance ai tools blog
2026-07-28Multimodal llm llama4 blog
2026-07-28Enterprise ai benchmark blog
2026-07-28Llm evaluation blog
2026-07-28Ai agent evaluation blog

How it is countedHide how it is counted

Every page aisera.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.

Names read as Aisera

What the judge wrote, as written, with how often. The vendor table decides that these count as Aisera; a claim can dispute any of them.

Aisera (by Automation Anywhere) 1

Follow Aisera

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

Aisera is its own company.

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In its own words

Stated by the vendor, not checked

Positioning: Agentic AI for the Enterprise
aisera.com
For: the Enterprise
aisera.com
Certifications: ISO-27001
Customers named: NJ TransitOmniTRAXBig 5 Sporting GoodsLifescanBDO CanadaBig5 Sporting
Not stated on the pages read: Price, starting price, free plan or trial, integrations, hosting

What Aisera's own pages state, read October 5, 2026: aisera.com, trust.aisera.com, aisera.com/platform, aisera.com/customers, aisera.com/partners. A claimed page can correct any of them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Aisera's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Aisera, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Aisera by email, built from the raw record of the edition. It shows:

where Aisera is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Aisera, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.