4 categories · RankedFreshdesk
Standing by category
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| AI IT support agents | IT operations and endpoint | 6% | 5 of 121 | 0% | 11 | accepted challenger | |
| Enterprise AI assistants | Data platform | 0% | 58 of 145 | 0% | 1 | under 10 labels · led by ChatGPT at 25% | |
| Incident management and on-call | IT operations and endpoint | 0% | 35 of 65 | 0% | 1 | under 10 labels · led by incident.io at 32% | newNew since September 2026: not ranked then, 0% now. |
| IT service management | IT operations and endpoint | 0% | 38 of 69 | 0% | 1 | under 10 labels · led by Freshservice at 58% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
Movement
By model
How each model treated Freshdesk across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 0 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 1 | 1 | 0 | 0 | 2 |
| Grok 4.20 | 0 | 2 | 0 | 0 | 2 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 1 | 1 | 1 | 0 | 3 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 1 | 1 | 0 | 2 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 0 | 0 | 1 |
By framing
What the models said for it
Verbatim evidence the judge attached to positive labels.
“or Freshdesk if budget and simplicity matter most” Perplexity Sonar · AI IT agents · paraphrase prompt · first choice
“It's recognized as the best value option” Claude Haiku 4.5 · AI IT agents · paraphrase prompt · first choice
“Top Pick: Freshdesk (with Freddy AI)” DeepSeek V4 Flash · AI IT agents · budget prompt · first choice
“Free/limited plans (e.g., Freshdesk for 2 agents). AI chatbots and automation; scales cheaply” Grok 4.20 · AI IT agents · budget prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
Named alongside
The products named in the same answers as Freshdesk, over the 62 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Freshdesk was named but was not.ShowHide
Named alongside
What carried it into the answer
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 59 of the 62 answers that named Freshdesk and are not a share of its labels.
Domains cited
174 of the 194 domain citations in answers naming Freshdesk came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
freshworks.com ranks 2 on Google for the category's searches. In the answers, Freshdesk takes 6% of first choices and Freshservice with Freddy AI takes 11%.ShowHide
Search and answers
In search
Google, US estimates- Searches for its name, Google
- 12,100 a month (“freshdesk”)
- AI search demand for its name, est.
- 391 a month
- Organic visits to its site
- about 111,586 a month
- Searches its site ranks for
- 18,995 · 1,140 in the top three
- Sites linking to it
- 42,554
- Paid Google search
- 30 searches its ads show for, about 436 clicks and $14,486 a month (estimate)
In answers
This edition- First choices
- 19 across its categories
- Named in
- 62 answers
- Its own site cited
- in 59 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHide| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Case study | 258 | 54 | 2026-09-24 | ||
| Conference or event | 165 | 7 | 2026-09-24 | ITSM | |
| News or press | 162 | 18 | 2026-09-24 | ITSM, ITAM | |
| Comparison | 107 | 4 | 2026-09-24 | ITSM | |
| Webinar or virtual event | 64 | 1 | 2026-07-30 | ITSM, ITAM | |
| Blog | 63 | 5 | 2026-09-24 | ITSM | |
| Report or ebook | 30 | 3 | 2026-09-24 | ITSM | |
| Glossary or explainer | 23 | 2 | 2026-09-24 | ||
| Template or tool | 18 | 0 | 2026-01-07 | ||
| Podcast or video | 3 | 1 | 2026-09-24 |
Most recent
- 2026-09-24Freshworks launches new partner program with expanded reseller and services offerings news or press
- 2026-09-24Freshworks reports first quarter 2025 results news or press
- 2026-09-24Freshworks reports fourth quarter and full year 2024 results news or press
- 2026-09-24Freshworks and unisys join forces to transform it service management for mid market and enterprise companies news or press
- 2026-09-24Freshworks reports third quarter 2024 results news or press
- 2026-09-24Piracanjuba selects freshworks to transform service management across enterprise news or press
Events in person
- November 12, 2026What's New in FreshserviceVirtual · hosts
- October 22, 2026Refresh Roadshow Chicago 2026Odyssey Chicago River, Chicago · hosted
- October 21, 2026An Executive Dinner at Bourbon Steak with FreshworksBourbon Steak Orlando, Walt Disney World Dolphin Hotel 1500 Epcot Resorts Blvd., Lake Buena Vista, FL 32830, Lake Buena Vista · hosted
- November 19, 2025Freshworks User Network - New York - Annual Meetup 2025A+E Networks, New York, US · hosted
As the event pages on freshworks.com state them, read September 28, 2026.
How it is countedHide how it is counted
Every page freshworks.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Names read as Freshdesk
Follow Freshdesk
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Freshdesk is its own company.ShowHide
The company
In its own words
Stated by the vendor, not checked- Positioning
- Scale your support, not your costs
- For
- CISO; security architect; privacy officer; procurement
- Free plan or trial
- Start for free freshworks.com
- Certifications
- ISO/IEC 27001:2022ISO/IEC 27701:2019SOC 3SOC 2 Type 2Cyber EssentialsCyber Essentials PlusTX-RAMPCCPA
- Customers named
- Bahamas GovernmentBangor Savings Bank
- Not stated on the pages read
- Price, starting price, integrations, hosting
What Freshdesk's own pages state, read September 28, 2026: freshworks.com, freshworks.com/pricing, trust.freshworks.com, freshworks.com/products, freshworks.com/customers. A claimed page can correct any of them.
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Freshdesk's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Freshdesk, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Freshdesk by email, built from the raw record of the edition. It shows:
- where Freshdesk is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Freshdesk, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.