2 categories · RankedPagerDuty
Standing by category
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant |
|---|---|---|---|---|---|---|
| Incident management and on-call | IT operations and endpoint | 22% | 2 of 53 | 31% | 59 | criticized challenger |
| Infrastructure monitoring | IT operations and endpoint | 0% | 53 of 65 | 0% | 1 | under 10 labels · led by Site24x7 at 24% |
Movement
By model
| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 0 | 2 | 1 | 4 |
| GPT-5.4 mini | 1 | 3 | 1 | 0 | 5 |
| Gemini 3.5 Flash | 1 | 1 | 0 | 4 | 6 |
| Perplexity Sonar | 1 | 2 | 1 | 1 | 5 |
| Grok 4.1 Fast | 4 | 1 | 0 | 1 | 6 |
| Mistral Small | 2 | 0 | 1 | 0 | 3 |
| DeepSeek V4 Flash | 0 | 2 | 0 | 4 | 6 |
| Llama 4 Maverick | 0 | 0 | 3 | 0 | 3 |
| Qwen 3.7 Flash | 4 | 0 | 0 | 1 | 5 |
| Kimi K2 | 3 | 0 | 2 | 1 | 6 |
| GLM 4.7 FlashX | 0 | 1 | 1 | 2 | 4 |
| MiniMax M2.5 | 2 | 0 | 2 | 3 | 7 |
By framing
What the models said for it
Verbatim evidence the judge attached to positive labels.
“PagerDuty is the most mature platform on the market... Go with PagerDuty if budget is not an object and you need maximum customization.” Qwen 3.7 Flash · Incidents · paraphrase prompt · first choice
“PagerDuty tops many lists (e.g., Viewpoint Analysis, Rootly blogs) for proven reliability in tech-forward B2B, but evaluate cost” Grok 4.1 Fast · Incidents · direct prompt · first choice
“PagerDuty | Mature on-call/enterprise | $21/user/mo | 700+ integrations, AI noise reduction | Pricey add-ons” Grok 4.1 Fast · Incidents · scale prompt · first choice
“If you need broad enterprise alert routing and mature on-call, PagerDuty is usually the safer option” Perplexity Sonar · Incidents · negative prompt · first choice
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“One of the most widely used platforms, but has received significant criticism for: High costs... Poor support” MiniMax M2.5 · Incidents · negative prompt · hard negative
“Avoid PagerDuty unless you have substantial budget” DeepSeek V4 Flash · Incidents · budget prompt · hard negative
“most battle-tested paging platform at enterprise scale, but it does not natively cover incident coordination, postmortems, or status pages” Claude Haiku 4.5 · Incidents · comparative prompt · soft negative
“frequent complaints include expensive pricing ... Best for large enterprises but overkill/pricey for smaller teams.” Grok 4.1 Fast · Incidents · negative prompt · soft negative
Named alongside
What carried it into the answer
Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 152 of the 186 answers that named PagerDuty and are not a share of its labels.
Domains cited
590 of the 633 domain citations in answers naming PagerDuty came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Names read as PagerDuty
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