Every category where a model named Freshservice with Freddy AI for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
AI IT support agents	IT operations and endpoint	11%	1 of 121	14%	7	under 10 labels · led by Freshservice with Freddy AI at 11%

Movement

This is the first edition on this tier, so no move can be computed for Freshservice with Freddy AI yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Freshservice with Freddy AI across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	First choice	Negative	Labels
Claude Haiku 4.5	0	0	0
GPT-5.4 mini	1	0	1
Gemini 3.5 Flash	0	1	1
Perplexity Sonar	1	0	1
Grok 4.1 Fast	1	0	1
Mistral Small	0	0	0
DeepSeek V4 Flash	2	0	2
Llama 4 Maverick	0	0	0
Qwen 3.7 Flash	0	0	0
Kimi K2	0	0	0
GLM 4.7 FlashX	0	0	0
MiniMax M2.5	0	0	0
GPT-6 Luna	0	0	0
Muse Glimmer 30B	1	0	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct5 labels4

Paraphrase2 labels2

Comparative1 labelNone

Budget-constrained1 labelNone

Scale-constrained0 labelsNone

Negative0 labelsNone

First choiceAlternativeMentionNegative9 labels in all, every segment counted; 6 of the 6 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“For most mid-sized B2B companies, Freshservice with Freddy AI delivers the best combination of capability, AI maturity, price, and ease of adoption.” DeepSeek V4 Flash · AI IT agents · paraphrase prompt · first choice

“For most mid-market B2B companies, Freshservice with Freddy AI is the safest, most well-rounded recommendation” DeepSeek V4 Flash · AI IT agents · direct prompt · first choice

“For a mid-market B2B IT / service desk the current consensus is Freshservice with Freddy AI.” Muse Glimmer 30B · AI IT agents · paraphrase prompt · first choice

“the best default choice is usually Freshservice (Freshworks) with Freddy AI” GPT-5.4 mini · AI IT agents · direct prompt · first choice

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“However, unlike Risotto or Atomicwork, full "agentic" capabilities and larger asset packages are charged as paid add-ons.” Gemini 3.5 Flash · AI IT agents · direct prompt · soft negative

Named alongside

The products named in the same answers as Freshservice with Freddy AI, over the 9 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Freshservice with Freddy AI was named but was not.

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ProductSame answerTook the first choice insteadHead to head

ServiceNow Now Assist8 of 91Not among the top eight

Moveworks5 of 91Not among the top eight

Zendesk AI Agents4 of 90Not among the top eight

Aisera3 of 90Not among the top eight

Atomicwork2 of 90Not among the top eight

Intercom Fin2 of 90Not among the top eight

SysAid2 of 90Not among the top eight

Microsoft Copilot Studio1 of 91Not among the top eight

Risotto1 of 91Not among the top eight

Ada1 of 90Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Freshservice with Freddy AI. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 9 of the 9 answers that named Freshservice with Freddy AI and are not a share of its labels.

Domains cited

eesel.ai7

zendesk.com6

freshworks.com4

g2.com4

dragapp.com3

jitbit.com3

monday.com3

resources.rework.com3

rezolve.ai3

zendikt.com3

No domain is on file for Freshservice with Freddy AI, so its own site is not marked.

Pages cited

zendesk.com/service/ai/customer-service-agents6

eesel.ai/blog/best-ai-service-desk5

eesel.ai/blog/best-ai-for-it-helpdesk3

freshworks.com/it-service-desk/software3

jitbit.com/news/best-ai-helpdesk-solutions-20263

zendikt.com/top-10-ai-chatbots3

aiagentsquare.com/blog/best-ai-agents-by-company-size2

aimultiple.com/ai-help-desk2

Pages are listed as the models cited them.

Names read as Freshservice with Freddy AI

What the judge wrote, as written, with how often. The vendor table decides that these count as Freshservice with Freddy AI; a claim can dispute any of them.

Freshservice (Freshworks) with Freddy AI 1

Follow Freshservice with Freddy AI

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Freshservice with Freddy AI's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Freshservice with Freddy AI, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Freshservice with Freddy AI by email, built from the raw record of the edition. It shows:

where Freshservice with Freddy AI is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Freshservice with Freddy AI, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.

Badges

Wins only: a badge exists where Freshservice with Freddy AI is ranked in a category's top three this edition. Three sizes, one file each, light and dark; the code is under each.

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AI models recommend Freshservice with Freddy AI first in AI IT support agents this edition. Each badge says so in the buyer's words, names the edition, and links to the standing. The next edition issues a new badge; this one stays true as a record of October 2026.

Wide · 320 × 104 Website, beside other badges

Show the code

<a href="https://it-ai-index.com/operations/ai-it-support-agents/"><img src="https://it-ai-index.com/badges/2026-10/freshservice-with-freddy-ai--ai-it-support-agents-wide.svg" alt="AI models' first choice in AI IT support agents, October 2026 Edition, IT AI Recommendation Index" width="320" height="104"></a>

Copy the code as it is. The link is part of the badge: it points at the AI IT support agents standing, where the claim can be checked.

Square · 240 × 240 LinkedIn, slides

Show the code

<a href="https://it-ai-index.com/operations/ai-it-support-agents/"><img src="https://it-ai-index.com/badges/2026-10/freshservice-with-freddy-ai--ai-it-support-agents-square.svg" alt="AI models' first choice in AI IT support agents, October 2026 Edition, IT AI Recommendation Index" width="240" height="240"></a>

Copy the code as it is. The link is part of the badge: it points at the AI IT support agents standing, where the claim can be checked.

Compact · 200 × 56 Email signature, footer

Show the code

<a href="https://it-ai-index.com/operations/ai-it-support-agents/"><img src="https://it-ai-index.com/badges/2026-10/freshservice-with-freddy-ai--ai-it-support-agents-compact.svg" alt="AI models' first choice in AI IT support agents, October 2026 Edition, IT AI Recommendation Index" width="200" height="56"></a>

Copy the code as it is. The link is part of the badge: it points at the AI IT support agents standing, where the claim can be checked.

Badges read on light and dark pages. Alt text carries the claim, the category, the edition and the index, so it stays a citation where the image does not load.