IT AI Index

Index › Products › Risotto · October 2026 Edition

2 categories · Named, not ranked

Risotto

12Judge labels

5First choices

0Negative labels

5 / 14Models named it

2Categories

October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.8, every buyer segment counted.

Standing

7 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. Risotto was named 7 times in AI IT agents and 1 other category, where Freshservice with Freddy AI led with 11%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small business8 of 111

under the label threshold

Mid-market10 of 121

under the label threshold

Enterprise67 of 115

under the label threshold

In ai it agents · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named Risotto for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
AI IT support agents	IT operations and endpoint	4%	10 of 121	0%	6	under 10 labels · led by Freshservice with Freddy AI at 11%
Enterprise AI assistants	Data platform	0%	78 of 145	0%	1	under 10 labels · led by ChatGPT at 25%

Movement

This is the first edition on this tier, so no move can be computed for Risotto yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Risotto across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	First choice	Alternative	Mention	Labels
Claude Haiku 4.5	1	0	0	1
GPT-5.4 mini	0	0	0	0
Gemini 3.5 Flash	1	2	1	4
Perplexity Sonar	0	0	0	0
Grok 4.20	0	0	2	2
Mistral Small	0	0	0	0
DeepSeek V4 Flash	0	0	0	0
Llama 4 Maverick	0	0	0	0
Qwen 3.7 Flash	0	0	0	0
Kimi K2	0	0	0	0
GLM 4.7 FlashX	0	0	0	0
MiniMax M2.5	0	0	0	0
GPT-6 Luna	0	0	0	0
Muse Glimmer 30B	0	0	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct5 labels4

Paraphrase2 labelsNone

Comparative3 labels1not counted in share

Budget-constrained0 labelsNone

Scale-constrained2 labels1

Negative0 labelsNone

First choiceAlternativeMentionNegative12 labels in all, every segment counted; 5 of the 6 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Risotto (Best for Slack-First Organizations)... Implementation is near-instant. Unlike enterprise tools with opaque pricing, Risotto offers highly transparent, predictable pricing” Gemini 3.5 Flash · AI IT agents · direct prompt · first choice

“Risotto is designed for IT teams that need employee requests resolved end-to-end in Slack” Claude Haiku 4.5 · AI IT agents · direct prompt · first choice

“Best for IT, HR, and Internal Support: Risotto or Rezolve.ai” Gemini 3.5 Flash · Enterprise AI · paraphrase prompt · alternative

“Risotto is a top-tier agentic solution.” Gemini 3.5 Flash · AI IT agents · paraphrase prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as Risotto, over the 12 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Risotto was named but was not.

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ProductSame answerTook the first choice insteadHead to head

ServiceNow Now Assist6 of 121Not among the top eight

eesel AI6 of 120Not among the top eight

Aisera4 of 121Not among the top eight

Freshservice4 of 121Not among the top eight

Moveworks4 of 120Not among the top eight

Zendesk AI Agents4 of 120Not among the top eight

Atomicwork2 of 120Not among the top eight

Intercom Fin2 of 120Not among the top eight

Jira Service Management2 of 120Not among the top eight

Siit2 of 120Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Risotto. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 12 of the 12 answers that named Risotto and are not a share of its labels.

Domains cited

tryrisotto.comYour site11

eesel.ai10

helply.com4

zendesk.com4

atera.com3

bland.ai3

featurebase.app3

g2.com3

moveworks.com3

ravenna.ai3

Thirty-six of the forty-seven domain citations in answers naming Risotto came from somebody else's page.

Pages cited

tryrisotto.com/blog/ai-it-help-desk8

eesel.ai/blog/ai-helpdesk-agent4

atera.com/blog/best-autonomous-it-support-tools3

bland.ai/blog/best-ai-customer-support-tools-for-it-teams3

eesel.ai/blog/best-ai-service-desk3

helply.com/blog/15-best-ai-agents-for-small-business3

sitegpt.ai/blog/it-support-chatbot3

youtube.com/watch3

Pages are listed as the models cited them.

Search and answers

tryrisotto.com ranks 7 on Google for the category's searches. In the answers, Risotto takes 4% of first choices and Freshservice with Freddy AI takes 11%.

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In search

Google, US estimates

Position for “ai it support agents”

–

not in the top ten

Position for “ai agent for it support”

–

not in the top ten

Searches for its name, Google: 246,000 a month (“risotto”)
AI search demand for its name, est.: 22,898 a month
Organic visits to its site: about 1,496 a month
Searches its site ranks for: 414 · 20 in the top three
Sites linking to it: 1,101
Paid Google search: No ads found in the estimate; that does not mean it runs none

Ads on GoogleDetailLess

11 ads · 11 text · 0 shown in the last 30 days

First shown June 2025, as ACA Projects Inc, verified. Ads started 2025-11 to 2026-10: 7 in the year, 4 before.

On Google's pages: 1 2 3 4

In answers

This edition

Share of first choices

rank 10 of 121 in AI IT agents

Segment leader

11%

Freshservice with Freddy AI

First choices: 5 across its categories
Named in: 12 answers
Its own site cited: in 12 of the answers that named it

Search figures are US estimates from DataForSEO, read October 5, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

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Addresses on tryrisotto.com

129

subdomains included

Content

counted in the table below

Documentation

Product · Integration

16 · 0

Kind	Pages	Last 90 days	Latest	Categories named
Blog	49	15	2026-09-26	ITSM, IGA
Case study	17	2	2026-08-07
Comparison	13	2	2026-07-01
Report or ebook	3	undated
Glossary or explainer	3	0	2024-08-12

Most recent

2026-09-26It workflow software blog
2026-09-07Freshservice itsm blog
2026-09-07Itsm best practices blog
2026-09-03Itsm migration blog
2026-09-03Jira itsm blog
2026-09-03Slack itsm blog

How it is countedHide how it is counted

Every page tryrisotto.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. Of its titles that name a category, most name ITSM (13); 0 name its categories the models place it in. Read September 29, 2026.

Follow Risotto

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

Risotto is its own company.

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In its own words

Stated by the vendor, not checked

Positioning: AI help desk with AI ticketing automation
tryrisotto.com
For: IT teams
tryrisotto.com
Price stated: Startup Plan: $1,250/m (Paid Annually); Enterprise: Contact Us tryrisotto.com/pricing
Starting price: 1250 tryrisotto.com/pricing
Free plan or trial: Get your free demo tryrisotto.com
Certifications: Auditor-friendlyIT-approvedEnterprise-readySOC 2 type 2HIPAAHIPAA-certifiedSOC 2 Type II complianceHIPAA support
Customers named: GustoJobberThoughtSpotHazel HealthRetoolDockerFundriseVidyard
Not stated on the pages read: Integrations, hosting

What Risotto's own pages state, read October 5, 2026: tryrisotto.com, tryrisotto.com/pricing, tryrisotto.com/solutions/hr, tryrisotto.com/customers, tryrisotto.com/integrations. A claimed page can correct any of them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Risotto's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Risotto, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Risotto by email, built from the raw record of the edition. It shows:

where Risotto is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Risotto, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.