Small business▲+9Since September 2026: 0% → 9%, +9 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
9%from 0% in September 2026
Inside the floor by 2 pointsRank 60 → 5 of 59
4 categories · RankedOpsgenie
153Judge labels
11First choices
101Negative labels
14 / 14Models named it
4Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.8, every buyer segment counted.
Best standing
7% in Incidents for small business buyers
Rank 6 of 65 in the mid-market standingcriticized challenger
0 of 14 models made it the first choice on the direct prompt; 72% of its 50 labels there were negative.
What the models named instead of Opsgenie →By buyer segmentRead the same way at every buyer size.
Small business6 of 63
7%46 labels
criticized challenger
Mid-market6 of 65
7%50 labels
criticized challenger
Enterprise5 of 44
4%46 labels
criticized challenger
In incidents · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Opsgenie for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Incident management and on-call | IT operations and endpoint | 7% | 6 of 65 | 72% | 50 | criticized challenger | =heldSince September 2026: 8% → 8%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| AIOps platforms | IT operations and endpoint | 0% | 93 of 93 | 100% | 2 | under 10 labels · led by New Relic at 17% | |
| Observability platforms | IT operations and endpoint | 0% | 55 of 80 | 0% | 1 | under 10 labels · led by Grafana at 27% | newNew since September 2026: not ranked then, 0% now. |
| Website and synthetic monitoring | IT operations and endpoint | 0% | 52 of 67 | 0% | 1 | under 10 labels · led by UptimeRobot at 24% |
Movement
Since September 2026, Opsgenie held within the floor in all four categories: no change cleared 11 points.
Best category · Incidents · by segment
Mid-market=heldSince September 2026: 8% → 8%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
8%from 8% in September 2026
Inside the floor by 11 pointsRank 6 → 5 of 57
Enterprise▲+5Since September 2026: 0% → 5%, +5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
5%from 0% in September 2026
Inside the floor by 6 pointsRank 50 → 5 of 39
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Incidents | 8% | 8% | =heldSince September 2026: 8% → 8%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 6 of 65, unchanged |
| AIOps | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 93 of 93, unchanged |
| Observability | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 55 of 80, unchanged |
| Uptime monitoring | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 52 of 67, unchanged |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Opsgenie across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Opsgenie across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 0 | 0 | 2 | 3 |
| GPT-5.4 mini | 0 | 0 | 0 | 4 | 4 |
| Gemini 3.5 Flash | 0 | 0 | 1 | 6 | 7 |
| Perplexity Sonar | 0 | 0 | 0 | 1 | 1 |
| Grok 4.20 | 1 | 2 | 1 | 1 | 5 |
| Mistral Small | 1 | 0 | 1 | 2 | 4 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 4 | 5 |
| Llama 4 Maverick | 0 | 0 | 0 | 1 | 1 |
| Qwen 3.7 Flash | 0 | 3 | 0 | 2 | 5 |
| Kimi K2 | 1 | 0 | 0 | 3 | 4 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 2 | 2 |
| MiniMax M2.5 | 0 | 0 | 1 | 2 | 3 |
| GPT-6 Luna | 0 | 0 | 0 | 4 | 4 |
| Muse Glimmer 30B | 0 | 2 | 0 | 4 | 6 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct17 labelsNone
Paraphrase37 labels10
Comparative28 labels1not counted in share
Budget-constrained18 labels1
Scale-constrained18 labelsNone
Negative35 labelsNone
First choiceAlternativeMentionNegative153 labels in all, every segment counted; 11 of the 12 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“PagerDuty or Opsgenie are the top choices due to their flexibility, strong feature sets, and broad integrations” Mistral Small · Incidents · paraphrase prompt · first choice
“I'd recommend Opsgenie (now integrated into Atlassian Jira Service Management) as a strong starting point.” Grok 4.20 · Incidents · paraphrase prompt · first choice
“For a mid-sized B2B company, Opsgenie often offers the best balance of features and cost” Claude Haiku 4.5 · Incidents · paraphrase prompt · first choice
“Opsgenie or Incident.io — both hit the sweet spot” Kimi K2 · Incidents · paraphrase prompt · first choice
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“Do not buy standalone Opsgenie right now unless you are fully committing to migrating to the broader, consolidated Jira Service Management (JSM) ecosystem.” Gemini 3.5 Flash · Incidents · scale prompt · hard negative
“Opsgenie's wind-down reshaped the 2026 market, with end of support set for April 5, 2027, so organizations using that platform should plan a migration.” Claude Haiku 4.5 · Incidents · comparative prompt · hard negative
“Opsgenie is sunsetting: Atlassian stopped selling Opsgenie to new customers in June 2025, with end-of-support scheduled for April 2027.” Gemini 3.5 Flash · Incidents · direct prompt · hard negative
“Atlassian has announced the end-of-life for Opsgenie... Many experts recommend migrating away from Opsgenie as soon as possible” Mistral Small · Incidents · negative prompt · hard negative
Named alongside
The products named in the same answers as Opsgenie, over the 153 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Opsgenie was named but was not.ShowHide
Named alongside
The products named in the same answers as Opsgenie, over the 153 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Opsgenie was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Opsgenie. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 137 of the 153 answers that named Opsgenie and are not a share of its labels.
Domains cited
incident.io88
rootly.com78
motadata.com60
pagerduty.com51
g2.com44
guideflow.com39
hyperping.com39
complyjet.com38
expertinsights.com37
augmentcode.com34
508 of the 508 domain citations in answers naming Opsgenie came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
atlassian.com ranks 4 on Google for the category's searches. In the answers, Opsgenie takes 7% of first choices and incident.io takes 32%.ShowHide
Search and answers
atlassian.com ranks 4 on Google for the category's searches. In the answers, Opsgenie takes 7% of first choices and incident.io takes 32%.
ShowHideIn search
Google, US estimatesPosition for “incident management platform”
5
Position for “incident management platforms”
4
- Searches for its name, Google
- 5,400 a month (“opsgenie”)
- AI search demand for its name, est.
- 125 a month
- Organic visits to its site
- about 4,724,388 a month
- Searches its site ranks for
- 192,288 · 33,627 in the top three
- Sites linking to it
- 137,840
- Paid Google search
- 33 searches its ads show for, about 356 clicks and $5,906 a month (estimate)
In answers
This editionShare of first choices
7%
rank 6 of 65 in incidents
Segment leader
32%
incident.io
- First choices
- 11 across its categories
- Named in
- 153 answers
- Its own site cited
- in 137 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on atlassian.com
39,569
subdomains included
Content
6,074
counted in the table below
Documentation
8,766
Product · Integration
107 · 65
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 4,124 | 18 | 2026-09-28 | ||
| Glossary or explainer | 784 | 0 | 2026-04-09 | ||
| Webinar or virtual event | 326 | 0 | 2016-08-11 | ||
| Template or tool | 292 | 0 | 2025-08-18 | ||
| Report or ebook | 249 | undated | |||
| Comparison | 118 | 2 | 2026-09-11 | ||
| Case study | 89 | undated | |||
| Conference or event | 70 | 5 | 2026-10-15 | ||
| Podcast or video | 14 | 4 | 2026-09-16 | ||
| News or press | 8 | 0 | 2022-03-03 |
Most recent
- 2026-10-15Atlassian san francisco bay area presents build ai agents zero code amp get the inside scoop on team 26 europe conference or event
- 2026-09-30Atlassian pasadena presents ai at the speed of live how to lead your digital ensemble conference or event
- 2026-09-29Atlassian boise presents get credentialed rovo fundamentals conference or event
- 2026-09-28Hidden cost manual alignment blog
- 2026-09-28Four gaps strategy outcome blog
- 2026-09-28Strategy shifts organization follow blog
How it is countedHide how it is counted
Every page atlassian.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Names read as Opsgenie
What the judge wrote, as written, with how often. The vendor table decides that these count as Opsgenie; a claim can dispute any of them.
Opsgenie (Atlassian) 3Opsgenie (by Atlassian) 3OpsGenie (by Atlassian) 1OpsGenie (now part of ServiceNow) 1Opsgenie (SmartThings/Jira) 1Opsgenie (now Atlassian Jira Service Management) 1Opsgenie / Atlassian JSM 1Opsgenie / Jira Service Management incident response 1
Follow Opsgenie
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Opsgenie is its own company.ShowHide
The company
Opsgenie is its own company.
ShowHideIn its own words
Stated by the vendor, not checked- Customers named
- BelongRoyal CaribbeanCanva
- Not stated on the pages read
- Positioning, who it is for, price, starting price, free plan or trial, integrations, certifications, hosting
What Opsgenie's own pages state, read September 28, 2026: atlassian.com, atlassian.com/software/jira/pricing, trust.atlassian.com, atlassian.com/platform, atlassian.com/customers. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Opsgenie's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Opsgenie, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Opsgenie by email, built from the raw record of the edition. It shows:
- where Opsgenie is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Opsgenie, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.