Every category where a model named Siit for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
AI IT support agents	IT operations and endpoint	4%	11 of 121	20%	5	under 10 labels · led by Freshservice with Freddy AI at 11%

Movement

This is the first edition on this tier, so no move can be computed for Siit yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Siit across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	First choice	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	0	0	0	0
GPT-5.4 mini	0	0	0	0	0
Gemini 3.5 Flash	1	1	0	0	2
Perplexity Sonar	0	0	1	1	2
Grok 4.20	0	0	0	0	0
Mistral Small	0	0	0	0	0
DeepSeek V4 Flash	0	0	0	0	0
Llama 4 Maverick	0	0	0	0	0
Qwen 3.7 Flash	0	0	0	0	0
Kimi K2	0	0	0	0	0
GLM 4.7 FlashX	0	0	0	0	0
MiniMax M2.5	1	0	0	0	1
GPT-6 Luna	0	0	0	0	0
Muse Glimmer 30B	0	0	0	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct8 labels3

Paraphrase0 labelsNone

Comparative3 labels1not counted in share

Budget-constrained5 labels2

Scale-constrained1 label1

Negative1 label1not counted in share

First choiceAlternativeMentionNegative18 labels in all, every segment counted; 6 of the 8 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“If you want a modern, Slack-first tool with low setup overhead: Look at Siit or eesel AI. They are designed specifically for mid-market teams” Gemini 3.5 Flash · AI IT agents · scale prompt · first choice

“Top Budget Pick: Siit” MiniMax M2.5 · AI IT agents · budget prompt · first choice

“Siit (Best for Multi-System Access and HR/IT Orchestration)” Gemini 3.5 Flash · AI IT agents · direct prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“its listed $89/admin/month makes it less budget-oriented than Fin or Freshworks for small teams” Perplexity Sonar · AI IT agents · budget prompt · soft negative

Named alongside

The products named in the same answers as Siit, over the 18 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Siit was named but was not.

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ProductSame answerTook the first choice insteadHead to head

Freshdesk6 of 180Not among the top eight

ServiceNow Now Assist6 of 180Not among the top eight

Zendesk AI Agents6 of 180Not among the top eight

eesel AI5 of 181Not among the top eight

Workativ4 of 181Not among the top eight

Freshservice4 of 180Not among the top eight

Plain3 of 181Not among the top eight

SysAid3 of 180Not among the top eight

Risotto2 of 182Not among the top eight

Jira Service Management2 of 181Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Siit. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 18 of the 18 answers that named Siit and are not a share of its labels.

Domains cited

siit.ioYour site17

eesel.ai11

delight.ai6

g2.com6

resources.rework.com6

bland.ai4

helply.com4

sparrowdesk.com4

workativ.com4

zendesk.com4

Forty-nine of the sixty-six domain citations in answers naming Siit came from somebody else's page.

Pages cited

siit.io/blog/best-ai-agent-platforms-small-business12

delight.ai/blog/industry/agentic-ai-companies6

resources.rework.com/pt/tools/ai-agents/best-ai-agents-for-helpdesk-20266

bland.ai/blog/best-ai-customer-support-tools-for-it-teams4

helply.com/blog/15-best-ai-agents-for-small-business4

siit.io/blog/best-ai-agent-platform-for-service-desks4

workativ.com/it/blog/12-best-it-helpdesk-ai-agents-in-2026-compared4

zendesk.com/service/ai/top-ai-agents4

Pages are listed as the models cited them.

Search and answers

siit.io is not in Google's top ten for any of the category's searches. In the answers, Siit takes 4% of first choices and Freshservice with Freddy AI takes 11%.

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In search

Google, US estimates

Position for “ai it support agents”

–

not in the top ten

Position for “ai agent for it support”

–

not in the top ten

Searches for its name, Google: 590 a month (“siit”)
AI search demand for its name, est.: 3 a month
Organic visits to its site: about 20,186 a month
Searches its site ranks for: 3,961 · 54 in the top three
Sites linking to it: 446
Paid Google search: No ads found in the estimate; that does not mean it runs none

Ads on GoogleDetailLess

28 ads · 23 text, 3 video, 2 image · 7 shown in the last 30 days

First shown May 2025, as Siit, verified. Ads started 2025-11 to 2026-10: 18 in the year, 10 before.

On Google's pages: 1 2 3 4

In answers

This edition

Share of first choices

rank 11 of 121 in AI IT agents

Segment leader

11%

Freshservice with Freddy AI

First choices: 6 across its categories
Named in: 18 answers
Its own site cited: in 18 of the answers that named it

Search figures are US estimates from DataForSEO, read October 5, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

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Addresses on siit.io

1,297

subdomains included

Content

899

counted in the table below

Documentation

313

Product · Integration

0 · 36

Kind	Pages	Last 90 days	Latest	Categories named
Blog	370	10	2026-09-23	ITSM, ITAM
Glossary or explainer	209	20	2026-07-05	ITSM, ITAM
Comparison	161	4	2026-09-24	ITSM, ITAM
Template or tool	149	undated		UEM, MFA
Case study	10	undated

Most recent

2026-09-24Zendesk alternatives comparison
2026-09-23Deprovisioning blog
2026-09-23Ivanti neurons alternatives comparison
2026-09-17It and hr service desk blog
2026-09-16Employee offboarding software blog
2026-09-16Introducing siit assist blog

How it is countedHide how it is counted

Every page siit.io exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. Of its titles that name a category, most name ITSM (75); 0 name the category the models place it in. Read September 29, 2026.

Follow Siit

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

Siit is its own company.

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In its own words

Stated by the vendor, not checked

Positioning: The AI Service Desk
siit.io
For: IT and internal operations
siit.io
Price stated: Simple per-admin pricing with unlimited employees at no extra cost siit.io/pricing
Starting price: 23 siit.io/pricing
Free plan or trial: Start a free trial siit.io
Integrations claimed: 500 siit.io · 100 siit.io/pricing pages disagree
Certifications: SOC II Type IIGDPR ComplianceGDPR CompliantSoc 2 Type II CompliantSOC 2GDPR
Hosting: USEU
Customers named: MonzoAiraloCrestaMiraklUnitAngelListSpendeskGorgias

What Siit's own pages state, read October 5, 2026: siit.io, siit.io/pricing, trust.siit.io, siit.io/customer-stories, siit.io/integrations. A claimed page can correct any of them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Siit's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Siit, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Siit by email, built from the raw record of the edition. It shows:

where Siit is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Siit, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.