Every category where a model named Moveworks for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
AI IT support agents	IT operations and endpoint	0%	32 of 121	19%	21	accepted challenger
Enterprise AI assistants	Data platform	0%	23 of 145	12%	8	under 10 labels · led by ChatGPT at 25%
IT service management	IT operations and endpoint	0%	48 of 69	0%	1	under 10 labels · led by Freshservice at 58%	newNew since September 2026: not ranked then, 0% now.

Movement

This is the first edition on this tier, so no move can be computed for Moveworks yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Moveworks across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	First choice	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	3	0	0	3
GPT-5.4 mini	0	2	0	0	2
Gemini 3.5 Flash	0	1	1	2	4
Perplexity Sonar	0	1	1	0	2
Grok 4.20	0	1	3	1	5
Mistral Small	0	0	2	0	2
DeepSeek V4 Flash	1	0	2	1	4
Llama 4 Maverick	0	0	0	0	0
Qwen 3.7 Flash	0	1	0	0	1
Kimi K2	0	1	0	1	2
GLM 4.7 FlashX	0	2	0	0	2
MiniMax M2.5	0	0	0	0	0
GPT-6 Luna	0	2	0	0	2
Muse Glimmer 30B	0	1	0	0	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct19 labels4

Paraphrase14 labels2

Comparative23 labels4not counted in share

Budget-constrained13 labels4

Scale-constrained12 labelsNone

Negative4 labelsNone

First choiceAlternativeMentionNegative85 labels in all, every segment counted; 10 of the 14 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Moveworks and Aisera lead in full autonomous execution” DeepSeek V4 Flash · AI IT agents · comparative prompt · first choice

“If your priority is *internal workflow automation and employee support inside Slack/Teams*, Moveworks is often the stronger fit.” Perplexity Sonar · Enterprise AI · paraphrase prompt · alternative

“AI platform specializing in IT support automation that uses natural language understanding to resolve employee requests instantly” Claude Haiku 4.5 · AI IT agents · comparative prompt · alternative

“Moveworks is worth a closer look if you already have a mature ITSM stack and want a separate, cross-platform agent” GPT-6 Luna · AI IT agents · direct prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Skip for Mid-Market: Moveworks & Aisera” DeepSeek V4 Flash · AI IT agents · direct prompt · hard negative

“Look at Moveworks. They are historically enterprise-focused but are the benchmark for autonomous, identity-integrated IT resolution.” Gemini 3.5 Flash · AI IT agents · scale prompt · soft negative

“you want to avoid heavyweight, enterprise-only platforms (like ServiceNow or Moveworks)” Gemini 3.5 Flash · AI IT agents · paraphrase prompt · soft negative

“Avoid over-investing in "enterprise-only" platforms like Glean or Moveworks” Kimi K2 · Enterprise AI · paraphrase prompt · soft negative

Named alongside

The products named in the same answers as Moveworks, over the 85 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Moveworks was named but was not.

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ProductSame answerTook the first choice insteadHead to head

ServiceNow Now Assist50 of 8520Not among the top eight

Aisera36 of 851Not among the top eight

Zendesk AI Agents26 of 850Not among the top eight

Freshservice18 of 851Not among the top eight

Glean14 of 854Not among the top eight

Microsoft 365 Copilot12 of 8510Not among the top eight

ChatGPT12 of 853Not among the top eight

Jira Service Management12 of 850Not among the top eight

eesel AI9 of 853Not among the top eight

Microsoft Copilot Studio8 of 852Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Moveworks. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 83 of the 85 answers that named Moveworks and are not a share of its labels.

Domains cited

moveworks.comYour site49

eesel.ai45

zendesk.com24

g2.com22

coworker.ai20

usefini.com19

workativ.com15

tryrisotto.com14

bland.ai13

enjo.ai13

185 of the 234 domain citations in answers naming Moveworks came from somebody else's page.

Pages cited

eesel.ai/blog/best-ai-service-desk21

zendesk.com/service/ai/customer-service-agents17

eesel.ai/blog/best-ai-for-it-helpdesk14

bland.ai/blog/best-ai-customer-support-tools-for-it-teams13

eesel.ai/blog/best-ai-helpdesk-for-enterprise12

coworker.ai/blog/best-ai-agents11

manus.im/blog/best-ai-agents-enterprise11

g2.com/categories/ai-customer-support-agents10

Pages are listed as the models cited them.

Search and answers

moveworks.com is not in Google's top ten for any of the category's searches. In the answers, Moveworks takes 0% of first choices and Freshservice with Freddy AI takes 11%.

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In search

Google, US estimates

Position for “ai it support agents”

–

not in the top ten

Position for “ai agent for it support”

–

not in the top ten

Searches for its name, Google: 8,100 a month (“moveworks”)
AI search demand for its name, est.: 267 a month
Organic visits to its site: about 54,644 a month
Searches its site ranks for: 6,277 · 331 in the top three
Sites linking to it: 4,642
Paid Google search: No ads found in the estimate; that does not mean it runs none

Ads on GoogleDetailLess

120+ ads · 72 text, 34 image, 14 video · 0 shown in the last 30 days

First shown January 2025, as MOVEWORKS, INC., verified. Ads started 2025-10 to 2026-09: 88 in the year, 32 before.

On Google's pages: 1 2 3 4

In answers

This edition

Share of first choices

rank 32 of 121 in AI IT agents

Segment leader

11%

Freshservice with Freddy AI

First choices: 10 across its categories
Named in: 85 answers
Its own site cited: in 83 of the answers that named it

Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

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Addresses on moveworks.com

5,134

subdomains included

Content

1,394

counted in the table below

Documentation

3,513

Product · Integration

46 · 74

Kind	Pages	Last 90 days	Latest	Categories named
Blog	592	15	2026-09-25	ITSM, ITAM
News or press	329	0	2023-07-21	ITSM
Report or ebook	125	undated		ITSM
Podcast or video	104	undated
Glossary or explainer	67	2	2026-08-14
Webinar or virtual event	63	undated		ITSM
Case study	49	undated
Comparison	40	2	2026-09-25
Conference or event	18	1	2026-08-19
Template or tool	7	0	2026-06-26

Most recent

2026-09-25How ai is changing it operations analytics blog
2026-09-25Ai productivity tools for business blog
2026-09-25Differences between ai vs automation comparison
2026-09-25Enterprise virtual assistant evaluation guide it hr leaders blog
2026-09-25Ai for government hr service delivery agentic ai0 blog
2026-09-25Agentic ai government service delivery cases0 blog

How it is countedHide how it is counted

Every page moveworks.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.

Names read as Moveworks

What the judge wrote, as written, with how often. The vendor table decides that these count as Moveworks; a claim can dispute any of them.

ServiceNow / Moveworks 1

Follow Moveworks

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

Moveworks is its own company.

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In its own words

Stated by the vendor, not checked

Positioning: The AI Assistant platform that gets work done.
moveworks.com
For: your entire workforce
moveworks.com
Price stated: Get a Custom Quote For Your Enterprise moveworks.com/us/en/pricing
Certifications: FedRAMP® authorizationISO 27001SOC 2HIPAAGDPRISO/IEC 42001ISO/IEC 27001:2013ISO/IEC 27017:2015
Hosting: globallyUS CommercialEU CommercialUS GovCloudCanadaAustraliaUKJapan
Customers named: CVS HealthToyota North AmericaBambooHRInstacartCoca-Cola ConsolidatedAkzoNobelProcoreMicron
Not stated on the pages read: Starting price, free plan or trial, integrations

What Moveworks's own pages state, read September 28, 2026: moveworks.com, moveworks.com/us/en/pricing, moveworks.com/us/en/platform/security, moveworks.com/us/en/platform, moveworks.com/us/en/customers. A claimed page can correct any of them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Moveworks's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Moveworks, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Moveworks by email, built from the raw record of the edition. It shows:

where Moveworks is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Moveworks, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.