AI IT support agents
Asked as “AI agent for IT support”, and as “AI service desk agent”, on behalf of a mid-market B2B company. 54 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each. Added to the October 2026 Edition on October 4, 2026; its answers are read by the distilled judge (ai-indexes-judge-qwen3-14b-run3), not the claude-opus-5 judge of the earlier categories: how the two compare.
Standing · first-choice share
11%
Contested · Freshservice 9%
11Freshservice with Freddy AI09Freshservice06Freshdesk74others
11% of first choices, contested.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a mid-market B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince September 2026
Show the three products at 0%, ordered by negative rate
08
ServiceNow Now Assist0%39%33criticized challengernewNew since September 2026: not ranked then, 0% now.
ServiceNow Now Assist0%39%33criticized challengernewNew since September 2026: not ranked then, 0% now.The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
For buyers
All ten head-to-head pages: the top five products, each against each
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01
02
03
04
05
06
0708Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative20%
Key
01Freshservice9%
Freshservice9%02Zendesk AI Agents6%
Zendesk AI Agents6%03Intercom Fin6%
Intercom Fin6%04Freshdesk6%
Freshdesk6%05Zoho Desk6%
Zoho Desk6%06Moveworks0%
Moveworks0%07Aisera0%
Aisera0%08ServiceNow Now Assist0%
ServiceNow Now Assist0%What they warned about
Two of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.1 Fast, Mistral Small, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5 and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
ServiceNow Now Assist39%
13 of 33 labels negative · 7 of 14 models · 2 hard negative
“This is one of the most frequently criticized AI IT support tools.” DeepSeek V4 Flash, negative prompt
Zendesk AI Agents14%
5 of 35 labels negative · 5 of 14 models
“⚠️ Requires 2-3 week deployment (longer than competitors) ... Higher hallucination rate (~8-12%) reported in testing” Kimi K2, negative prompt
Aisera20%
3 of 15 labels negative · 3 of 14 models · 1 hard negative
“Skip for Mid-Market: Moveworks & Aisera” DeepSeek V4 Flash, direct prompt
Moveworks19%
4 of 21 labels negative · 3 of 14 models · 1 hard negative
“Skip for Mid-Market: Moveworks & Aisera” DeepSeek V4 Flash, direct prompt
What they cite
Citations exist only for the models that return a source list: fourteen of the fourteen in this edition, and all six flagship models on the expanded tier.
Sites the answers cite
78 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 1162 links across 382 sites, every framing counted. Ranked by the number of answers carrying the site or page. None of the 252 answers across every segment cited this index's own page for the category.
vendor site · eesel35 answers · 99 citations · 11 models
vendor site · Zendesk32 answers · 47 citations · 12 models
vendor site · G225 answers · 38 citations · 11 models
19 answers · 23 citations · 8 models
19 answers · 20 citations · 9 models
vendor site · Siit19 answers · 19 citations · 10 models
vendor site · Moveworks16 answers · 28 citations · 10 models
vendor site · Enjo16 answers · 16 citations · 9 models
vendor site · Freshworks13 answers · 15 citations · 8 models
vendor site · InvGate13 answers · 14 citations · 7 models
13 answers · 13 citations · 8 models
vendor site · HelpDesk13 answers · 13 citations · 7 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
22 answers · 10 models
17 answers · 9 models
14 answers · 6 models
13 answers · 8 models
12 answers · 7 models
11 answers · 8 models
11 answers · 9 models
10 answers · 7 models
9 answers · 5 models
9 answers · 6 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “ai agent for it support”, “ai it support agents”, “best ai agent for it support”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Freshdesk freshworks.com Freshservice 9%, Freshdesk 6%, Freshworks 2% | 17% | 381 | 12,100 | 391 | 111,586 | $14,486 | 113 | 2 |
| Freshservice with Freddy AI | 11% | |||||||
| Zendesk AI Agents zendesk.com | 6% | 84 | 590 | 32 | 5,365,445 | $16,181 | 63 | |
| Intercom Fin intercom.com | 6% | 50 | 1,300 | 117 | 64,348 | $3,304 | 120 | |
| Zoho Desk zoho.com | 6% | 47 | 8,100 | 105 | 1,216,894 | $51,031 | 119 | |
| eesel AI eesel.ai | 4% | 27 | 590 | 0 | 199,559 | 4 | ||
| SysAid sysaid.com | 4% | 58 | 1,600 | 37 | 47,976 | 26 | ||
| Botpress botpress.com | 4% | 18 | 3,600 | 44 | 27,836 | 0 | 5 | |
| Risotto tryrisotto.com | 4% | 12 | 246,000 | 22,898 | 1,496 | 0 | 7 | |
| Siit siit.io | 4% | 18 | 590 | 3 | 20,186 | 7 |
Google's top ten for the three searches hold 22 sites; 3 of them are among the sites the models cited here (eesel.ai, freshworks.com, g2.com). The first result for “ai agent for it support” is aws.amazon.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best AI agent for IT support for a mid-market B2B company?”Paraphrase“Which AI service desk agent would you recommend to a mid-sized B2B company?”Comparative“What are the top AI IT support agents and how do they differ?”Budget-constrained“What is the best AI agent for IT support for a company with a limited budget?”Scale-constrained“We are a 500 person company evaluating an AI agent for IT support. What should we look at?”Negative“Which AI IT support agents should I avoid or be cautious about?”
Claude Haiku 4.5RisottoFreshdesk, SupportbenchChangedEnjoMakeno first choicenothing named
Four alternatives
Freshservice, Moveworks, Zoho Desk, eesel AITwo alternatives
Intercom Fin, Zendesk AI AgentsThree alternatives
ClearFeed AI Agent, Moveworks, RovoFive alternatives
Freshworks Freddy AI, Gumloop, Intercom Fin, Lindy, ZapierGPT-5.4 miniFreshservice with Freddy AIServiceNow ITSM with its AI agentsChangedServiceNow Now AssistFreshworks, Zendesk AI Agentsagainst: ServiceNow Now Assistno first choiceagainst: Microsoft Copilot, ServiceNow Now Assist
Three alternatives
Moveworks, ServiceNow Now Assist, SysAidOne alternative
Zendesk AI AgentsFour alternatives
Aisera, Freshworks Freddy AI / Freshservice, Moveworks, Zendesk AI AgentsOne alternative
Microsoft Copilot-based IT helpdesk automationGemini 3.5 FlashRisottoagainst: Ada CX, Freshservice with Freddy AI, ServiceNow Now AssistFreshserviceChangedagainst: Moveworks, ServiceNow Now Assistno first choiceZoho Desk, agent-deskSiit, eesel AIagainst: Moveworksagainst: Aisera, Cursor's AI support agent "Sam,", Freddy Copilot, Zendesk AI Agents
Three alternatives
Atomicwork, Decagon, SiitFive alternatives
HubSpot, Intercom Fin, Jira Service Management, Risotto, Zendesk AI AgentsThree alternatives
Jira Service Management (JSM) with Atlassian Intelligence, eesel AI, n8nThree alternatives
Freshservice, Jira Service Management (JSM) with Atlassian Intelligence, SysAidPerplexity SonarFreshservice with Freddy AIFreshdesk, Zendesk AI AgentsChangedno first choiceIntercom Finagainst: Siit, Zendesk AI Agentsno first choicenothing named
Three alternatives
Ada, Intercom Fin, KustomerThree alternatives
Forethought, Help Scout AI, Intercom FinTwo alternatives
Freshdesk, Freshworks Freddy AIGrok 4.1 FastFreshservice with Freddy AIagainst: ServiceNow Now AssistFreshdesk With Freddy AIChangedagainst: ServiceNow Now Assistno first choiceSpiceworks Cloud Help Deskagainst: Rasa, ServiceNow Now Assistno first choiceagainst: Aisera, Intercom Fin, Moveworks, Zendesk AI Agents
Four alternatives
Aisera, Freshdesk, Moveworks, Zendesk AI AgentsTwo alternatives
Zendesk AI Agents, Zoho DeskFive alternatives
Freshdesk, Freshservice, Jira Service Management, ManageEngine ServiceDesk Plus, Zoho DeskMistral SmallAtera, Freshservice, SysAidSalesforce Agentforce, Zendesk AI AgentsChangedno first choiceBotpress, Finino first choicenothing named
Three alternatives
Conversica, Forethought, Genesys Cloud CXTwo alternatives
Decagon, EnjoThree alternatives
Chatbase, DeepConverse, UnthreadDeepSeek V4 FlashFreshservice with Freddy AIagainst: Aisera, MoveworksFreshservice with Freddy AIHeldagainst: ServiceNow Now AssistAisera, MoveworksFreshdeskno first choiceagainst: Freshservice Freddy AI, ServiceNow Now Assist
Two alternatives
SysAid, eesel AIThree alternatives
Botpress, Jira Service Management, Zendesk AI AgentsThree alternatives
Freshservice, ServiceNow Now Assist, Zendesk AI AgentsFour alternatives
Botpress, Microsoft Copilot Studio, Zoho Desk, eesel AILlama 4 MaverickFreshservice, SysAidno first choiceChangedno first choiceWorkativno first choicenothing named
Four alternatives
DeskFerry, HelpDesk, Relevance AI, n8nTwo alternatives
ServiceNow Now Assist, Zendesk AssistQwen 3.7 FlashFreshservice, Intercom Finagainst: ServiceNow Now AssistZendesk with GenAI AgentsChangedagainst: ServiceNow Now AssistAisera, ServiceNow Now Assistagainst: Intercom FinZoho Deskagainst: Lindyno first choiceagainst: Air Canada's chatbot, DPD's chatbot
Two alternatives
Jira Service Management, Zendesk AI AgentsThree alternatives
Ada, Freshservice, Intercom FinThree alternatives
Freshdesk Freddy AI, Moveworks, Zendesk AI AgentsTwo alternatives
Freshdesk, Zendesk AI AgentsKimi K2Rezolve.aiFreshserviceChangedagainst: ServiceNow Now AssistServiceNow Now Assist, Zendesk AI AgentsZoho Deskno first choiceagainst: Freshdesk Freddy, Intercom Fin, Microsoft Copilot, Salesforce Agentforce, Zendesk AI Agents
Two alternatives
Aisera, MoveworksTwo alternatives
Intercom Fin, Zendesk AI AgentsFive alternatives
Ada AI, Freshdesk Freddy AI, Intercom Fin, Microsoft Dynamics 365 AI, Salesforce AgentforceThree alternatives
Botpress, Freshdesk, FreshserviceGLM 4.7 FlashXForethoughteesel AIChangedno first choiceHelplyno first choicenothing named
Three alternatives
Fini, Moveworks, ServiceNow Now AssistFour alternatives
Freshdesk Freddy AI, Help Scout, Intercom Fin, Zendesk AI AgentsNine alternatives
Aisera, Freshdesk, Freshservice, InvGate Service Management, Jira Service Management, Moveworks, ServiceNow Now Assist, Zendesk AI Agents, Zoho DeskSix alternatives
AnythingLLM, Botpress, Chatwoot, Rasa, Supplo, TidioMiniMax M2.5DecagonIntercom FinChangedno first choiceSiitno first choicenothing named
Five alternatives
Forethought, Freshservice, Jira Service Management, SysAid, eesel AIThree alternatives
Ada, Freshdesk Freddy AI, Zendesk AI AgentsThree alternatives
BotPenguin, Tidio, WorkativGPT-6 LunaFreshservice with Freddy AI AgentFreshservice with Freddy AI AgentHeldServiceNow Now AssistJira Service Management Standard with Rovoagainst: Virtual Service Agentno first choicenothing named
Two alternatives
Jira Service Management, MoveworksTwo alternatives
Jira Service Management, Zendesk AI AgentsSix alternatives
Aisera, BMC HelixGPT, Freshservice Freddy AI, Jira Service Management with Rovo, ManageEngine ServiceDesk Plus with Zia, MoveworksTwo alternatives
Atera Robin, FreshserviceMuse Glimmer 30BAtomicwork Atom, Freshworks Freshservice with Freddy AIagainst: ServiceNow Now Assist, Zendesk AI AgentsFreshservice with Freddy AIChangedno first choiceagainst: GleanBotpressno first choiceagainst: Claude, Free ChatGPT, Google Gemini
Two alternatives
ServiceNow Now Assist, Zendesk AI AgentsEight alternatives
Aisera, Atomicwork, Console, Espressive, Freshservice Freddy AI, ServiceNow Now Assist, SiteGPT, Zendesk AI AgentsFive alternatives
Freddy AI, Freshdesk, Rasa, Tidio, Zoho DeskBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-05 00:14 | yes | 18 | 9 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-05 00:56 | yes | 2 | 4 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-04 22:50 | yes | 26 | 43 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-10-05 01:44 | yes | 20 | 2 s |
| Direct recommendation | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 01:01 | yes | 24 | 9 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-10-04 23:13 | yes | 13 | 6 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-05 01:45 | yes | 20 | 38 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-04 22:20 | yes | 5 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-05 00:48 | yes | 9 | 40 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-05 01:19 | yes | 13 | 24 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-05 01:31 | yes | 25 | 39 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-05 01:09 | yes | 11 | 25 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-10-05 01:04 | yes | 3 | 15 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-05 01:55 | yes | 21 | 25 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-05 01:08 | yes | 18 | 10 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-05 00:44 | yes | 2 | 4 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-05 01:50 | yes | 12 | 26 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-10-05 00:37 | yes | 20 | 3 s |
| Paraphrase | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-04 22:42 | yes | 25 | 8 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-10-05 00:55 | yes | 10 | 6 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-05 01:27 | yes | 24 | 31 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-05 00:46 | yes | 5 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-04 23:25 | no | 0 | 28 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-04 22:44 | yes | 19 | 23 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-05 01:43 | yes | 25 | 69 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-05 00:30 | yes | 24 | 25 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-10-05 01:23 | yes | 3 | 17 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-04 22:31 | yes | 25 | 23 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-05 01:47 | yes | 9 | 8 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-05 01:13 | yes | 5 | 8 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-05 00:56 | yes | 26 | 36 s |
| Comparative | Perplexity Sonar | sonar | 2026-10-05 00:42 | yes | 18 | 4 s |
| Comparative | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-04 23:14 | yes | 22 | 9 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-10-04 22:24 | yes | 8 | 8 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-04 22:37 | yes | 24 | 41 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-05 01:29 | yes | 5 | 3 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-05 01:15 | yes | 10 | 18 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-04 23:41 | yes | 23 | 28 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-04 22:55 | yes | 24 | 59 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-05 00:48 | yes | 24 | 35 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-10-05 00:39 | yes | 8 | 31 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-05 01:06 | yes | 14 | 27 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-04 22:18 | yes | 18 | 9 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-05 00:15 | yes | 5 | 7 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-05 01:04 | yes | 20 | 38 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-10-05 00:56 | yes | 19 | 3 s |
| Budget constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-04 23:59 | yes | 24 | 9 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-05 00:45 | yes | 10 | 7 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-05 00:18 | yes | 24 | 36 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-05 01:17 | yes | 5 | 3 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-05 00:04 | yes | 10 | 26 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-05 00:07 | yes | 10 | 16 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-05 01:12 | yes | 10 | 14 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-05 01:46 | yes | 9 | 19 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-10-05 00:36 | yes | 3 | 25 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-05 01:50 | yes | 25 | 26 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-05 00:14 | no | 0 | 7 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-04 23:54 | no | 0 | 7 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-04 23:29 | yes | 10 | 27 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-10-04 23:47 | yes | 19 | 4 s |
| Scale constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 00:57 | yes | 20 | 9 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-05 01:52 | no | 0 | 8 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-04 23:11 | yes | 10 | 48 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-05 00:14 | yes | 5 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-04 22:46 | no | 0 | 26 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-04 23:40 | yes | 10 | 15 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-04 23:08 | yes | 20 | 54 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-04 22:14 | yes | 5 | 12 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-10-05 01:56 | yes | 4 | 13 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-05 01:50 | yes | 14 | 18 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-04 22:21 | no | 0 | 4 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-04 22:59 | yes | 4 | 5 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-05 01:50 | yes | 17 | 26 s |
| Negative framing | Perplexity Sonar | sonar | 2026-10-05 00:03 | yes | 20 | 4 s |
| Negative framing | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 01:44 | yes | 24 | 9 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-10-04 23:31 | yes | 5 | 5 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-04 23:05 | yes | 25 | 35 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-04 23:50 | yes | 5 | 2 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-04 22:21 | yes | 15 | 42 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-04 23:51 | yes | 25 | 29 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-04 23:51 | yes | 23 | 111 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-05 00:42 | yes | 20 | 29 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-10-05 00:21 | yes | 3 | 18 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-05 01:16 | yes | 25 | 36 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
ShowHide
Category-scoped readings
Copilot Studio read as Microsoft Copilot Studio
Intercom read as Intercom Fin
Intercom (Fin AI Agent) read as Intercom Fin
Intercom (Fin) read as Intercom Fin
Intercom (with Fin AI Agent) read as Intercom Fin
ServiceNow read as ServiceNow Now Assist
ServiceNow (Now Assist + Moveworks) read as ServiceNow Now Assist
ServiceNow (Now Assist + Virtual Agent + AI Agent Studio) read as ServiceNow Now Assist
ServiceNow (with Moveworks integration) read as ServiceNow Now Assist
ServiceNow AI Agents/Virtual Agent read as ServiceNow Now Assist
ServiceNow Now Assist / AI Agents read as ServiceNow Now Assist
ServiceNow Virtual Agent read as ServiceNow Now Assist
ServiceNow with Now Assist read as ServiceNow Now Assist
Zendesk read as Zendesk AI Agents
Zendesk (AI Agents + Copilot) read as Zendesk AI Agents
Zendesk (with Advanced AI & Copilot) read as Zendesk AI Agents
Zendesk AI read as Zendesk AI Agents
Zendesk AI Agent read as Zendesk AI Agents
Zendesk with AI Agents read as Zendesk AI Agents
eesel read as eesel AI
Unresolved, counted raw
Air Canada's chatbot
AnythingLLM
Askyura
Atomicwork Atom
AutoGen
BoldDesk
BotPenguin
Conversica
Cursor's AI support agent "Sam,"
DPD's chatbot
DeepConverse
DeskFerry
Duckie
Freddy Copilot (for Freshservice)
Freshworks Freshservice with Freddy AI
Gumloop
HappyFox Assist AI
Help Scout AI
Jira Service Management Standard with Rovo
ManageEngine ServiceDesk Plus with Zia
Microsoft Copilot-based IT helpdesk automation
Relevance AI
Rovo
ServiceNow ITSM with its AI agents
SiteGPT for IT
Supplo
Virtual Service Agent
Wizr AI
Zendesk with GenAI Agents
agent-desk (GitHub)
monday.com dev
Discontinued, still offered
No shut-down product was recommended here.
Follow AI IT support agents
An email the morning each edition publishes: where this category moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.