IT AI Index

Index › Products › Workativ · October 2026 Edition

1 category · Named, not ranked

Workativ

15Judge labels

5First choices

0Negative labels

10 / 14Models named it

1Category

October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.8, every buyer segment counted.

Standing

4 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. Workativ was named 4 times in AI IT agents, where Freshservice with Freddy AI led with 11%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small business4 of 111

under the label threshold

Mid-market15 of 121

under the label threshold

Enterprise72 of 115

under the label threshold

In ai it agents · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named Workativ for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
AI IT support agents	IT operations and endpoint	2%	15 of 121	0%	4	under 10 labels · led by Freshservice with Freddy AI at 11%

Movement

This is the first edition on this tier, so no move can be computed for Workativ yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Workativ across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

ShowHide

Model	First choice	Alternative	Mention	Labels
Claude Haiku 4.5	0	0	0	0
GPT-5.4 mini	0	0	0	0
Gemini 3.5 Flash	0	0	0	0
Perplexity Sonar	0	0	1	1
Grok 4.1 Fast	0	0	1	1
Mistral Small	0	0	0	0
DeepSeek V4 Flash	0	0	0	0
Llama 4 Maverick	1	0	0	1
Qwen 3.7 Flash	0	0	0	0
Kimi K2	0	0	0	0
GLM 4.7 FlashX	0	0	0	0
MiniMax M2.5	0	1	0	1
GPT-6 Luna	0	0	0	0
Muse Glimmer 30B	0	0	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct3 labels3

Paraphrase1 labelNone

Comparative6 labels3not counted in share

Budget-constrained3 labels2

Scale-constrained2 labelsNone

Negative0 labelsNone

First choiceAlternativeMentionNegative15 labels in all, every segment counted; 5 of the 8 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Workativ - Offers a starter plan starting at $99/month for 200 AI chat sessions, aimed at small teams and proof-of-concept projects.” Llama 4 Maverick · AI IT agents · budget prompt · first choice

“Workativ – Starts around $99/month, no-code setup” MiniMax M2.5 · AI IT agents · budget prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as Workativ, over the 15 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Workativ was named but was not.

ShowHide

ProductSame answerTook the first choice insteadHead to head

ServiceNow Now Assist8 of 151Not among the top eight

Siit4 of 151Not among the top eight

Aisera4 of 150Not among the top eight

Moveworks4 of 150Not among the top eight

Freshservice3 of 150Not among the top eight

Glean3 of 150Not among the top eight

eesel AI3 of 150Not among the top eight

Freshdesk2 of 150Not among the top eight

Help Scout2 of 150Not among the top eight

Tidio2 of 150Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Workativ. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 15 of the 15 answers that named Workativ and are not a share of its labels.

Domains cited

workativ.comYour site14

g2.com9

eesel.ai8

siit.io8

zendesk.com7

bland.ai5

helply.com4

manus.im4

resources.rework.com4

sitegpt.ai4

Fifty-three of the sixty-seven domain citations in answers naming Workativ came from somebody else's page.

Pages cited

workativ.com/it/blog/12-best-it-helpdesk-ai-agents-in-2026-compared10

g2.com/categories/ai-it-agents/small-business6

siit.io/blog/best-ai-agent-platforms-small-business6

bland.ai/blog/best-ai-customer-support-tools-for-it-teams5

eesel.ai/blog/best-ai-for-it-helpdesk5

zendesk.com/service/ai/customer-service-agents5

helply.com/blog/15-best-ai-agents-for-small-business4

resources.rework.com/pt/tools/ai-agents/best-ai-agents-for-it-support-20264

Pages are listed as the models cited them.

Search and answers

workativ.com is not in Google's top ten for any of the category's searches. In the answers, Workativ takes 2% of first choices and Freshservice with Freddy AI takes 11%.

ShowHide

In search

Google, US estimates

Position for “ai it support agents”

–

not in the top ten

Position for “ai agent for it support”

–

not in the top ten

Searches for its name, Google: 70 a month (“workativ”)
AI search demand for its name, est.: 2 a month
Organic visits to its site: about 1,110 a month
Searches its site ranks for: 496 · 12 in the top three
Sites linking to it: 976
Paid Google search: No ads found in the estimate; that does not mean it runs none

Ads on Google

None found in Google's ad transparency records for the US

In answers

This edition

Share of first choices

rank 15 of 121 in AI IT agents

Segment leader

11%

Freshservice with Freddy AI

First choices: 5 across its categories
Named in: 15 answers
Its own site cited: in 15 of the answers that named it

Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

ShowHide

Addresses on workativ.com

352

subdomains included

Content

112

counted in the table below

Documentation

Product · Integration

8 · 58

Kind	Pages	Last 90 days	Latest
Blog	98	15	2026-09-09
Comparison	12	1	2026-07-10
Case study	1	undated
Glossary or explainer	1	0	2026-06-22

Most recent

2026-09-09Ai agent for hr use cases 12 workflows hr directors can automate in 2026 blog
2026-09-08Ai agent for employee queries how hr teams automate the top 10 requests blog
2026-09-07Best ai agents for hr in 2026 ranked and compared blog
2026-09-03Adp ai agent guide 2026 automate payroll hr support and employee workflows blog
2026-09-01Workday ai agent complete guide to hr self service and automation in 2026 blog
2026-08-24Servicenow ai agent guide it hr setup and pricing blog

How it is countedHide how it is counted

Every page workativ.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. Read September 29, 2026.

Follow Workativ

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

Workativ is its own company.

ShowHide

In its own words

Stated by the vendor, not checked

Positioning: AI agent platform for HR and IT teams
workativ.com
For: HR and IT teams
workativ.com
Price stated: Workativ uses session and execution-based pricing you pay for what you use, not for headcount. Plans start at $349/month (Business, full HR and IT automation), and custom pricing for Mid-Market and Enterprise organizations. No per-user fees. workativ.com
Starting price: 349 workativ.com
Free plan or trial: Get a free demo workativ.com
Integrations claimed: 100 workativ.com
Certifications: SOC 2 Type IIISO 27001GDPRHIPAAISO/IEC 27001:2013 compliantISO 27001 CertifiedSOC II CertifiedGDPR Compliant
Customers named: GoTo
Not stated on the pages read: Hosting

What Workativ's own pages state, read October 5, 2026: workativ.com, workativ.com/pricing, workativ.com/security, workativ.com/features/app-workflow, workativ.com/integrations. A claimed page can correct any of them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Workativ's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Workativ, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Workativ by email, built from the raw record of the edition. It shows:

where Workativ is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Workativ, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.