Small business▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
2%from 0% in September 2026
Inside the floor by 9 pointsRank 14 → 11 of 59
2 categories · RankedFireHydrant
51Judge labels
2First choices
6Negative labels
12 / 14Models named it
2Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.8, every buyer segment counted.
Best standing
2% in Incidents for small business buyers
Rank 9 of 65 in the mid-market standingaccepted challenger
0 of 14 models made it the first choice on the direct prompt; 10% of its 21 labels there were negative.
What the models named instead of FireHydrant →By buyer segmentRead the same way at every buyer size.
Small business11 of 63
2%13 labels
accepted challenger
Mid-market9 of 65
2%21 labels
accepted challenger
Enterprise11 of 44
0%15 labels
accepted challenger
In incidents · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named FireHydrant for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Incident management and on-call | IT operations and endpoint | 2% | 9 of 65 | 10% | 21 | accepted challenger | ▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| AIOps platforms | IT operations and endpoint | 0% | 84 of 93 | 100% | 1 | under 10 labels · led by New Relic at 17% |
Movement
Since September 2026, FireHydrant held within the floor in all two categories: no change cleared 11 points.
Best category · Incidents · by segment
Mid-market▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
2%from 0% in September 2026
Inside the floor by 9 pointsRank 16 → 9 of 57
Enterprise=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 12 → 10 of 39
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Incidents | 0% | 2% | ▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 16 → 9 of 65 |
| AIOps | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 84 of 93, unchanged |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated FireHydrant across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated FireHydrant across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 1 | 1 | 2 |
| Gemini 3.5 Flash | 0 | 1 | 2 | 1 | 4 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 1 | 2 | 0 | 3 |
| DeepSeek V4 Flash | 0 | 2 | 0 | 0 | 2 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 1 | 3 | 0 | 0 | 4 |
| Kimi K2 | 0 | 1 | 1 | 0 | 2 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 1 | 1 |
| MiniMax M2.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 1 | 0 | 0 | 1 |
| Muse Glimmer 30B | 0 | 1 | 0 | 0 | 1 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct8 labelsNone
Paraphrase1 labelNone
Comparative16 labelsNone
Budget-constrained6 labels2
Scale-constrained11 labelsNone
Negative9 labelsNone
First choiceAlternativeMentionNegative51 labels in all, every segment counted; 2 of the 2 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“The Best All-Rounder: FireHydrant ... widely considered the best modern alternative to expensive enterprise platforms” Qwen 3.7 Flash · Incidents · budget prompt · first choice
“Best for: Teams wanting an all-in-one platform spanning alerting, on-call, incident response, and retrospectives” DeepSeek V4 Flash · Incidents · comparative prompt · alternative
“Best for ITIL & Customer Support Alignment ... the Freshworks ecosystem is highly compelling.” Gemini 3.5 Flash · Incidents · direct prompt · alternative
“incident.io, Rootly, or FireHydrant often provide a better UX at a lower cost” DeepSeek V4 Flash · Incidents · negative prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“potentially fine products, but be cautious if you're sensitive to ownership changes, product consolidation, or roadmap uncertainty” GPT-5.4 mini · Incidents · negative prompt · soft negative
“Serious data‑deletion concerns: customers couldn’t get their data actually removed after cancellation” GLM 4.7 FlashX · AIOps · negative prompt · soft negative
“FireHydrant was acquired by Freshworks... acquisitions often trigger shifts in pricing” Gemini 3.5 Flash · Incidents · negative prompt · soft negative
Named alongside
The products named in the same answers as FireHydrant, over the 51 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and FireHydrant was named but was not.ShowHide
Named alongside
The products named in the same answers as FireHydrant, over the 51 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and FireHydrant was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named FireHydrant. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 41 of the 51 answers that named FireHydrant and are not a share of its labels.
Domains cited
rootly.com31
incident.io27
motadata.com21
pagerduty.com20
complyjet.com12
g2.com12
augmentcode.com11
guideflow.com11
hyperping.com10
monday.com9
164 of the 164 domain citations in answers naming FireHydrant came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
firehydrant.com is not in Google's top ten for any of the category's searches. In the answers, FireHydrant takes 2% of first choices and incident.io takes 32%.ShowHide
Search and answers
firehydrant.com is not in Google's top ten for any of the category's searches. In the answers, FireHydrant takes 2% of first choices and incident.io takes 32%.
ShowHideIn search
Google, US estimatesPosition for “incident management platform”
–
not in the top ten
Position for “incident management platforms”
–
not in the top ten
- Searches for its name, Google
- 49,500 a month (“firehydrant”)
- AI search demand for its name, est.
- 19 a month
- Organic visits to its site
- about 20,080 a month
- Searches its site ranks for
- 1,134 · 47 in the top three
- Sites linking to it
- 1,419
- Paid Google search
- 1 searches its ads show for, about 0 clicks and $0 a month (estimate)
In answers
This editionShare of first choices
2%
rank 9 of 65 in incidents
Segment leader
32%
incident.io
- First choices
- 2 across its categories
- Named in
- 51 answers
- Its own site cited
- in 41 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on firehydrant.com
977
subdomains included
Content
41
counted in the table below
Documentation
931
Product · Integration
0 · 0
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 19 | 1 | 2026-07-01 | ||
| Template or tool | 9 | 0 | 2022-02-14 | ||
| Case study | 8 | undated | |||
| Conference or event | 4 | 0 | 2025-09-18 | ||
| Glossary or explainer | 1 | undated |
Most recent
- 2026-07-01Signals migrator blog
- 2026-04-30Service status update april 29 2026 blog
- 2026-04-02Sidekiq to temporal a zero downtime migration strategy blog
- 2026-03-06Service status update march 5 2026 blog
- 2025-12-15Firehydrant to be acquired by freshworks blog
- 2025-11-20The 7 most common incident mistakes and how to prevent them blog
How it is countedHide how it is counted
Every page firehydrant.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Names read as FireHydrant
What the judge wrote, as written, with how often. The vendor table decides that these count as FireHydrant; a claim can dispute any of them.
Freshservice / FireHydrant 1
Follow FireHydrant
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
FireHydrant is its own company.ShowHide
The company
FireHydrant is its own company.
ShowHideIn its own words
Stated by the vendor, not checked- Positioning
- All-in-one incident management software for modern teams.
- For
- the platform for teams that are serious about incident management
- Free plan or trial
- Start for free firehydrant.com
- Integrations claimed
- 350 firehydrant.com
- Certifications
- SOC 2CCPASOC 2 Type 2
- Customers named
- Backblaze
- Not stated on the pages read
- Price, starting price, hosting
What FireHydrant's own pages state, read September 28, 2026: firehydrant.com, trust.firehydrant.com. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when FireHydrant's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as FireHydrant, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for FireHydrant by email, built from the raw record of the edition. It shows:
- where FireHydrant is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name FireHydrant, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.