ServiceNow · 1 category · RankedServiceNow IT Asset Management
Standing by category
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant |
|---|---|---|---|---|---|---|
| IT asset management | IT operations and endpoint | 0% | 23 of 61 | 44% | 36 | criticized challenger |
Movement
By model
| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 1 | 1 | 3 |
| GPT-5.4 mini | 0 | 2 | 0 | 1 | 3 |
| Gemini 3.5 Flash | 0 | 0 | 1 | 4 | 5 |
| Perplexity Sonar | 0 | 1 | 0 | 1 | 2 |
| Grok 4.1 Fast | 1 | 1 | 0 | 2 | 4 |
| Mistral Small | 0 | 0 | 1 | 2 | 3 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 2 | 3 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 1 | 0 | 0 | 1 | 2 |
| Kimi K2 | 1 | 0 | 1 | 1 | 3 |
| GLM 4.7 FlashX | 1 | 2 | 2 | 1 | 6 |
| MiniMax M2.5 | 1 | 0 | 0 | 0 | 1 |
By framing
What the models said for it
Verbatim evidence the judge attached to positive labels.
“| 1 | ServiceNow ITAM | Large enterprises ... Tightest CMDB/ITSM sync, unlimited scalability, but high cost & long implementation” MiniMax M2.5 · ITAM · comparative prompt · first choice
“Choose ServiceNow or BMC Helix if: You're a large enterprise needing comprehensive ITSM integration” Kimi K2 · ITAM · comparative prompt · first choice
“ServiceNow is the "gold standard" for enterprises needing a unified ITAM/ITSM/ITOM stack.” GLM 4.7 FlashX · ITAM · comparative prompt · first choice
“enterprise leaders like ServiceNow dominate for scale... enterprises need ServiceNow's depth” Grok 4.1 Fast · ITAM · comparative prompt · first choice
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“platforms to approach with caution... Extremely complex setup requiring significant professional services” Kimi K2 · ITAM · negative prompt · hard negative
“Avoid if: You're SMB/mid-market, budget-sensitive, or not already in ServiceNow ITSM.” Grok 4.1 Fast · ITAM · negative prompt · hard negative
“you do not have the massive budget, dedicated ITAM headcount, or time required to implement and maintain heavyweight legacy enterprise systems (like ServiceNow)” Gemini 3.5 Flash · ITAM · scale prompt · soft negative
“Reviews describe high total cost of ownership, a steep learning curve, and complex setup; the platform is positioned as enterprise-focused.” Perplexity Sonar · ITAM · negative prompt · soft negative
Named alongside
What carried it into the answer
Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 98 of the 121 answers that named ServiceNow IT Asset Management and are not a share of its labels.
Domains cited
400 of the 400 domain citations in answers naming ServiceNow IT Asset Management came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Names read as ServiceNow IT Asset Management
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