Incident management and on-call · October 2026 Edition
Freshservice vs FireHydrant
Six of fourteen models named Freshservice first on the direct prompt; zero named FireHydrant. Freshservice was named by ten of the fourteen models and FireHydrant by ten and Freshservice carries 17 labels and FireHydrant 21, so the shares are not directly comparable.
Named in nine categories this edition.
Named in two categories this edition.
First-choice share10%2%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate6%10%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#3#8A position in a field of 11; printed, not drawn.
Labels1721A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Freshservice reading right to left. Rank and label count are printed, not drawn.incident.io was named alongside these two in eleven of the fourteen direct answers. incident.io vs Freshservice · incident.io vs FireHydrant · PagerDuty vs Freshservice
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the incident management and on-call page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
FreshserviceFirst choices, of fourteen modelsFireHydrant
Direct60
Paraphrase00
Comparative001 against Freshservice
Budget-constrained01
Scale-constrained00
Negative002 against FireHydrant
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where Freshservice and FireHydrant stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | |||||
| GPT-5.4 mini | | |||||
| Gemini 3.5 Flash | | | | |||
| Perplexity Sonar | | | ||||
| Grok 4.1 Fast | | | | |||
| Mistral Small | | | ||||
| DeepSeek V4 Flash | | | | |||
| Llama 4 Maverick | ||||||
| Qwen 3.7 Flash | | | | | ||
| Kimi K2 | | |||||
| GLM 4.7 FlashX | ||||||
| MiniMax M2.5 | | | ||||
| GPT-6 Luna | | |||||
| Muse Glimmer 30B | | | |
Freshservice FireHydrant first choice named as an alternative argued againstblank: not namedEach cell is one answer, Freshservice on the left and FireHydrant on the right.The direct prompt
The plain question, one answer per model, grouped by where Freshservice and FireHydrant stood in it.
Freshservice first, FireHydrant not the choice
6 of 14 modelsFireHydrant was named in the answer but not as the choice, or not at all.Claude Haiku 4.5Freshservice alternatives: HaloITSM, Hyperping, ManageEngine ServiceDesk Plus, Rootly, Zenduty, ilert, incident.io
Perplexity SonarFreshservice alternatives: PagerDuty, Rootly, incident.io
Grok 4.1 FastFreshservice alternatives: InvGate Service Management, Jira Service Management, ManageEngine ServiceDesk Plus, PagerDuty, incident.io
Mistral SmallFreshservice, PagerDuty alternatives: ManageEngine ServiceDesk Plus
MiniMax M2.5Freshservice, PagerDuty alternatives: Jira Service Management, incident.io
Muse Glimmer 30BFreshservice alternatives: PagerDuty, Rootly, incident.io
Neither was the first choice, one was named
3 of 14 modelsThe answer put something else first and named one of the two as an alternative.Gemini 3.5 Flashincident.io alternatives: FireHydrant, Freshservice, Rootly
DeepSeek V4 Flashincident.io alternatives: Freshservice, Jira Service Management
Qwen 3.7 FlashPagerDuty alternatives: Datadog Incident Management, FireHydrant, Opsgenie
Neither was named
5 of 14 modelsThe answer made no first choice from these two in this category.GPT-5.4 miniincident.io alternatives: PagerDuty, Rootly
Llama 4 Maverickno first choice
Kimi K2incident.io alternatives: Squadcast
GLM 4.7 FlashXRootly, incident.io alternatives: Jira Service Management, PagerDuty
GPT-6 Lunaincident.io alternatives: PagerDuty, Rootly
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Level: the same share of first choices.
Freshservice2%#8 of 13FireHydrant2%#9 of 13Mid-marketThe figures above
Freshservice leads by eight points.
Freshservice10%#3 of 11FireHydrant2%#8 of 11Enterprise
Level: the same share of first choices.
Freshservice0%#– of 9FireHydrant0%#9 of 9What the models said about Freshservice
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. One of one in this category shown.
“Very slow to deploy, highly complex, and intensely disliked by most modern software engineering/DevOps teams” Gemini 3.5 Flash · comparative prompt · soft negative
What the models said about FireHydrant
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Five of six in this category shown.
“potentially fine products, but be cautious if you're sensitive to ownership changes, product consolidation, or roadmap uncertainty” GPT-5.4 mini · negative prompt · soft negative
“FireHydrant was acquired by Freshworks... acquisitions often trigger shifts in pricing” Gemini 3.5 Flash · negative prompt · soft negative
“The Best All-Rounder: FireHydrant ... widely considered the best modern alternative to expensive enterprise platforms” Qwen 3.7 Flash · budget prompt · first choice
“Best for: Teams wanting an all-in-one platform spanning alerting, on-call, incident response, and retrospectives” DeepSeek V4 Flash · comparative prompt · alternative
“Best for ITIL & Customer Support Alignment ... the Freshworks ecosystem is highly compelling.” Gemini 3.5 Flash · direct prompt · alternative
Also compared
incident.io vs Freshserviceincident.io vs FireHydrantPagerDuty vs FreshservicePagerDuty vs FireHydrantFreshservice vs SquadcastFreshservice vs Grafana IRMFreshservice vs OpsgenieFreshservice vs RootlySquadcast vs FireHydrantGrafana IRM vs FireHydrantOpsgenie vs FireHydrantRootly vs FireHydrantAll twenty-eight head-to-head pages and the full incidents standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.