IT AI Index

Index › Products › Console · October 2026 Edition

2 categories · Named, not ranked

Console

13Judge labels

1First choices

1Negative labels

9 / 14Models named it

2Categories

October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.8, every buyer segment counted.

Standing

3 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. Console was named 3 times in AI IT agents and 1 other category, where Freshservice with Freddy AI led with 11%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small businessnot named

No model named it for this buyer.

Mid-market46 of 121

under the label threshold

Enterprise7 of 115

under the label threshold

In ai it agents · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named Console for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
AI IT support agents	IT operations and endpoint	0%	46 of 121	0%	2	under 10 labels · led by Freshservice with Freddy AI at 11%
IT service management	IT operations and endpoint	0%	35 of 69	0%	1	under 10 labels · led by Freshservice at 58%	goneNot named this edition; 0% in September 2026.

Movement

This is the first edition on this tier, so no move can be computed for Console yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Console across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	Alternative	Mention	Labels
Claude Haiku 4.5	0	0	0
GPT-5.4 mini	0	0	0
Gemini 3.5 Flash	0	1	1
Perplexity Sonar	0	0	0
Grok 4.20	0	0	0
Mistral Small	0	0	0
DeepSeek V4 Flash	0	0	0
Llama 4 Maverick	0	0	0
Qwen 3.7 Flash	0	0	0
Kimi K2	0	0	0
GLM 4.7 FlashX	0	0	0
MiniMax M2.5	0	0	0
GPT-6 Luna	0	0	0
Muse Glimmer 30B	1	1	2

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct2 labels1

Paraphrase3 labelsNone

Comparative7 labelsNone

Budget-constrained1 labelNone

Scale-constrained0 labelsNone

Negative0 labelsNone

First choiceAlternativeMentionNegative13 labels in all, every segment counted; 1 of the 1 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Full execution agent built for IT... Enterprise companies and high-growth startups” Muse Glimmer 30B · AI IT agents · comparative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as Console, over the 13 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Console was named but was not.

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ProductSame answerTook the first choice insteadHead to head

ServiceNow Now Assist10 of 138Not among the top eight

Aisera9 of 130Not among the top eight

Moveworks8 of 131Not among the top eight

Atomicwork5 of 130Not among the top eight

Freshservice4 of 130Not among the top eight

Glean3 of 130Not among the top eight

Zendesk AI Agents3 of 130Not among the top eight

BMC Helix ITSM2 of 130Not among the top eight

Espressive2 of 130Not among the top eight

Freddy AI2 of 130Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Console. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 13 of the 13 answers that named Console and are not a share of its labels.

Domains cited

console.comYour site13

eesel.ai8

moveworks.com7

enjo.ai4

g2.com4

gartner.com4

openai.com4

rasa.com4

siit.io4

usefini.com4

Forty-three of the fifty-six domain citations in answers naming Console came from somebody else's page.

Pages cited

console.com/blog/ten-best-ai-agents-for-it-in-20266

console.com/blog/7-best-ai-itsm-platforms-in-20264

eesel.ai/blog/best-ai-for-it-helpdesk4

eesel.ai/blog/best-ai-helpdesk-for-enterprise4

eesel.ai/blog/best-ai-service-desk4

openai.com/chatgpt/enterprise4

zendesk.com/service/ai/customer-service-agents4

console.com/blog/best-ai-agents-for-enterprise-20263

Pages are listed as the models cited them.

Search and answers

console.com is not in Google's top ten for any of the category's searches. In the answers, Console takes 0% of first choices and Freshservice with Freddy AI takes 11%.

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In search

Google, US estimates

Position for “ai it support agents”

–

not in the top ten

Position for “ai agent for it support”

–

not in the top ten

Searches for its name, Google: 90,500 a month (“console”)
AI search demand for its name, est.: 213,351 a month
Organic visits to its site: about 1,321 a month
Searches its site ranks for: 1,667 · 19 in the top three
Sites linking to it: 872
Paid Google search: No ads found in the estimate; that does not mean it runs none

Ads on GoogleDetailLess

35 ads · 35 text · 0 shown in the last 30 days

First shown November 2025, as Console Systems Inc, verified. Ads started 2025-11 to 2026-10: 35 in the year.

On Google's pages: 1 2 3 4

In answers

This edition

Share of first choices

rank 46 of 121 in AI IT agents

Segment leader

11%

Freshservice with Freddy AI

First choices: 1 across its categories
Named in: 13 answers
Its own site cited: in 13 of the answers that named it

Search figures are US estimates from DataForSEO, read October 5, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

ShowHide

Addresses on console.com

266

subdomains included

Content

188

counted in the table below

Documentation

Product · Integration

11 · 0

Kind	Pages	Last 90 days	Latest	Categories named
Blog	130	2	2026-09-14	ITSM, IGA
Comparison	26	7	2026-09-14	ITSM
Conference or event	12	8	2026-08-26
Case study	8	8	2026-09-14
Glossary or explainer	8	undated		ITSM
Webinar or virtual event	3	1	2026-09-14
Report or ebook	1	1	2026-09-14

Most recent

2026-09-14Console vs moveworks comparison
2026-09-14The state of it 2026 report or ebook
2026-09-14Console vs risotto comparison
2026-09-14Console vs aisera comparison
2026-09-14Console vs workato comparison
2026-09-14Console vs servicenow comparison

How it is countedHide how it is counted

Every page console.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.

Follow Console

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

Console is its own company.

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In its own words

Stated by the vendor, not checked

Positioning: AI-native platform for IT service management (ITSM)
console.com
For: IT teams
console.com
Integrations claimed: 600 console.com
Certifications: HIPAASOC 2 Type IIGDPR
Customers named: CursorWebflowSynthesiaScale AIBloomerangPodiumSpring Health
Not stated on the pages read: Price, starting price, free plan or trial, hosting

What Console's own pages state, read October 5, 2026: console.com, console.com/security, console.com/solutions/it, console.com/customers, console.com/integrations. A claimed page can correct any of them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Console's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Console, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Console by email, built from the raw record of the edition. It shows:

where Console is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Console, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.