AI Indexes
IT AI Index
Index › Function 02 of 6 · October 2026 Edition
October 2026 Edition

IT operations and endpoint

Running the estate day to day: observability and monitoring, incidents and on-call, service management, and the laptops, phones and servers an IT team manages and patches. 28 of 31 categories scored, 3 planned.

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Standing in it operations and endpoint

First-choice share across the direct, paraphrase, budget and scale prompts, all fourteen models, for the twenty-eight it operations and endpoint categories scored in the October 2026 Edition.
IT operations and endpoint
IT service management
Small business and mid-market share a leader. Enterprise differs.
FreshserviceClear leader
SMB
47%▲+5Since September 2026: 39% → 44%, +5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
Mid-market
58%=heldSince September 2026: 58% → 58%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
ServiceNow ITSMClear leader
Enterprise
65%=heldSince September 2026: 63% → 62%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
IT operations and endpoint
Robotic process automation
Small business and mid-market share a leader. Enterprise differs.
Microsoft Power AutomateClear leader
SMB
72%
Mid-market
51%
UiPathClear leader
Enterprise
58%
IT operations and endpoint
Remote monitoring and management
Mid-market and enterprise share a leader. Small business differs.
AteraClear leader
SMB
45%▲+16Since September 2026: 30% → 46%, +16 points. Past the 11-point floor: movement. Read over the models both editions asked.
NinjaOneClear leader
Mid-market
47%▼−3Since September 2026: 50% → 47%, −3 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
Enterprise
48%▼−8Since September 2026: 61% → 53%, −8 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
IT operations and endpoint
Application performance monitoring
Small business and mid-market share a leader. Enterprise differs.
New RelicClear leader
SMB
53%▲+1Since September 2026: 51% → 52%, +1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.
Mid-market
46%▼−5Since September 2026: 54% → 49%, −5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
DynatraceClear leader
Enterprise
47%▲+1Since September 2026: 46% → 46%, +1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.
IT operations and endpoint
Video conferencing
Small business and mid-market share a leader. Enterprise differs.
Zoom WorkplaceClear leader
SMB
48%
Mid-market
42%
MicrosoftClear leader
Enterprise
57%
IT operations and endpoint
Unified endpoint management
One leader in all three segments
Microsoft IntuneClear leader
SMB
28%▼−13Since September 2026: 40% → 27%, −13 points. Past the 11-point floor: movement. Read over the models both editions asked.
Mid-market
39%▼−3Since September 2026: 43% → 40%, −3 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
Enterprise
85%▲+9Since September 2026: 78% → 87%, +9 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
IT operations and endpoint
Telemetry pipelines
Small business and mid-market share a leader. Enterprise differs.
OpenTelemetry CollectorClear leader
SMB
44%
Mid-market
37%
Cribl StreamClear leader
Enterprise
44%
IT operations and endpoint
SaaS management platforms
A different leader in every segment
SubstlyContested
SMB
19%
ToriiContested
Mid-market
34%
ZyloClear leader
Enterprise
59%
IT operations and endpoint
Incident management and on-call
Small business and mid-market share a leader. Enterprise differs.
incident.ioContested
SMB
35%▲+4Since September 2026: 30% → 34%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
Mid-market
32%▲+5Since September 2026: 25% → 31%, +5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
PagerDutyClear leader
Enterprise
57%▲+9Since September 2026: 50% → 59%, +9 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
IT operations and endpoint
IT asset management
A different leader in every segment
Snipe-ITClear leader
SMB
51%▲+7Since September 2026: 41% → 48%, +7 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
FreshserviceContested
Mid-market
31%↗new leaderNew leader since September 2026: Freshservice (31%) replaces Snipe-IT (24% then, 24% now), 7 points clear, inside the 11-point floor.
ServiceNow IT Asset ManagementClear leader
Enterprise
56%▼−5Since September 2026: 62% → 57%, −5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
IT operations and endpoint
Patch management
A different leader in every segment
Action1Clear leader
SMB
55%▼−14Since September 2026: 68% → 53%, −14 points. Past the 11-point floor: movement. Read over the models both editions asked.
ManageEngine Patch Manager Plus tiedContested
Mid-market
29%↗new leaderNew leader since September 2026: ManageEngine Patch Manager Plus (30%) replaces Action1 (27% then, 30% now), 0 points clear, inside the 11-point floor.
Microsoft IntuneContested
Enterprise
17%↗new leaderNew leader since September 2026: NinjaOne Autonomous Patch Management (18%) replaces Microsoft Intune (19% then, 18% now), 0 points clear, inside the 11-point floor.
IT operations and endpoint
Business phone systems
Mid-market and enterprise share a leader. Small business differs.
NextivaContested
SMB
31%
RingCentralContested
Mid-market
29%
Enterprise
38%
IT operations and endpoint
Log management
A different leader in every segment
Better StackContested
SMB
32%▼−2Since September 2026: 34% → 32%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
Datadog Log ManagementContested
Mid-market
28%▲+8Since September 2026: 20% → 28%, +8 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
SplunkClear leader
Enterprise
46%▲+5Since September 2026: 41% → 45%, +5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
IT operations and endpoint
Infrastructure monitoring
Mid-market and enterprise share a leader. Small business differs.
Site24x7Contested
SMB
16%▼−6Since September 2026: 22% → 16%, −6 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
DatadogClear leader
Mid-market
28%↗new leaderNew leader since September 2026: Datadog (27%) replaces Site24x7 (24% then, 9% now), 18 points clear, past the 11-point floor.
Enterprise
41%▲+7Since September 2026: 35% → 42%, +7 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
IT operations and endpoint
Observability platforms
Small business and mid-market share a leader. Enterprise differs.
Grafana tiedContested
SMB
39%▲+5Since September 2026: 32% → 37%, +5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
Mid-market
27%↗new leaderNew leader since September 2026: New Relic (31%) replaces Grafana (29% then, 24% now), 7 points clear, inside the 11-point floor.
DatadogContested
Enterprise
37%=heldSince September 2026: 36% → 36%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
IT operations and endpoint
Data center infrastructure management
A different leader in every segment
NetBoxContested
SMB
29%
Sunbird DCIMContested
Mid-market
27%
Schneider Electric EcoStruxure IT tiedContested
Enterprise
18%
IT operations and endpoint
Enterprise architecture tools
Mid-market and enterprise share a leader. Small business differs.
ArchiContested
SMB
20%
SAP LeanIXClear leader
Mid-market
25%
Enterprise
43%
IT operations and endpoint
Website and synthetic monitoring
Small business and mid-market share a leader. Enterprise differs.
UptimeRobotClear leader
SMB
45%
Mid-market
24%
DynatraceContested
Enterprise
24%
IT operations and endpoint
Remote support and remote access
Mid-market and enterprise share a leader. Small business differs.
Zoho AssistContested
SMB
38%
Splashtop Remote SupportContested
Mid-market
23%
Enterprise
27%
IT operations and endpoint
Virtual desktops
A different leader in every segment
V2 CloudContested
SMB
26%
Azure Virtual DesktopContested
Mid-market
22%
Citrix DaaSContested
Enterprise
28%
IT operations and endpoint
Endpoint protection
Mid-market and enterprise share a leader. Small business differs.
Microsoft Defender for CloudClear leader
SMB
50%▼−4Since September 2026: 50% → 46%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
Microsoft Defender for EndpointClear leader
Mid-market
22%↗new leaderNew leader since September 2026: Microsoft Defender for Endpoint (23%) replaces Microsoft Defender for Cloud (22% then, 17% now), 6 points clear, inside the 11-point floor.
Enterprise
44%▼−5Since September 2026: 46% → 41%, −5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
IT operations and endpoint
Microsoft 365 management
Mid-market and enterprise share a leader. Small business differs.
Microsoft 365 Admin CenterContested
SMB
25%
CoreViewContested
Mid-market
20%
Enterprise
31%
IT operations and endpoint
Process mining
A different leader in every segment
Microsoft Power AutomateContested
SMB
25%
ApromoreContested
Mid-market
19%
Celonis Process Intelligence PlatformClear leader
Enterprise
67%
IT operations and endpoint
IT documentation
A different leader in every segment
NotionContested
SMB
30%
Hudu tiedContested
Mid-market
17%
ConfluenceContested
Enterprise
21%
IT operations and endpoint
AIOps platforms
A different leader in every segment
AteraContested
SMB
19%
New RelicContested
Mid-market
17%
DynatraceContested
Enterprise
39%
IT operations and endpoint
Digital employee experience
A different leader in every segment
UniswapContested
SMB
14%
ControlUpContested
Mid-market
13%
Nexthink InfinityClear leader
Enterprise
44%
IT operations and endpoint
AI IT support agents
A different leader in every segment
FreshdeskContested
SMB
18%
Freshservice with Freddy AIContested
Mid-market
11%
ServiceNow Now AssistClear leader
Enterprise
48%
IT operations and endpoint
IT financial management
A different leader in every segment
QuickBooks OnlineContested
SMB
14%
Nicus ITFM Platform tiedContested
Mid-market
9%
IBM ApptioContested
Enterprise
29%

Next in it operations and endpoint

Planned categories are in the build queue and are scored exactly like every other.
AIOps plannedRemote access and support plannedStatus pages planned
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