Small business▼−8Since September 2026: 16% → 8%, −8 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
8%from 16% in September 2026
Inside the floor by 3 pointsRank 2 → 4 of 57
ManageEngine · 6 categories · RankedManageEngine ServiceDesk Plus
126Judge labels
12First choices
16Negative labels
14 / 14Models named it
6Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.8, every buyer segment counted.
Best standing
11% in ITSM for mid-market buyers
Rank 3 of 69 in the mid-market standingaccepted challenger
1 of 14 models made it the first choice on the direct prompt; 7% of its 44 labels there were negative.
What the models named instead of ManageEngine ServiceDesk Plus →By buyer segmentRead the same way at every buyer size.
Small business4 of 59
9%44 labels
accepted challenger
Mid-market3 of 69
11%44 labels
accepted challenger
Enterprise11 of 51
0%19 labels
criticized challenger
In itsm · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named ManageEngine ServiceDesk Plus for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| IT service management | IT operations and endpoint | 11% | 3 of 69 | 7% | 44 | accepted challenger | ▲+2Since September 2026: 10% → 12%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Incident management and on-call | IT operations and endpoint | 0% | 17 of 65 | 14% | 7 | under 10 labels · led by incident.io at 32% | newNew since September 2026: not ranked then, 0% now. |
| AI IT support agents | IT operations and endpoint | 0% | 72 of 121 | 0% | 1 | under 10 labels · led by Freshservice with Freddy AI at 11% | |
| IT asset management | IT operations and endpoint | 0% | 34 of 82 | 0% | 1 | under 10 labels · led by Freshservice at 31% | newNew since September 2026: not ranked then, 0% now. |
| IT documentation | IT operations and endpoint | 0% | 51 of 92 | 0% | 1 | under 10 labels · led by Hudu at 17% | |
| IT financial management | IT operations and endpoint | 0% | 117 of 159 | 0% | 1 | under 10 labels · led by Nicus ITFM Platform at 9% |
Movement
Since September 2026, ManageEngine ServiceDesk Plus held within the floor in all six categories: no change cleared 11 points.
Best category · ITSM · by segment
Mid-market▲+2Since September 2026: 10% → 12%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
12%from 10% in September 2026
Inside the floor by 9 pointsRank 3 → 2 of 56
Enterprise▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 2% in September 2026
Inside the floor by 9 pointsRank 6 → 13 of 45
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| ITSM | 10% | 12% | ▲+2Since September 2026: 10% → 12%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 3 of 69, unchanged |
| Incidents | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 17 of 65, unchanged |
| AI IT agents | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 72 of 121, unchanged |
| ITAM | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 34 of 82, unchanged |
| IT documentation | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 51 of 92, unchanged |
| IT financial mgmt | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 117 of 159, unchanged |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated ManageEngine ServiceDesk Plus across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated ManageEngine ServiceDesk Plus across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 2 | 1 | 1 | 5 |
| GPT-5.4 mini | 0 | 4 | 1 | 0 | 5 |
| Gemini 3.5 Flash | 1 | 1 | 0 | 1 | 3 |
| Perplexity Sonar | 1 | 2 | 0 | 0 | 3 |
| Grok 4.20 | 0 | 6 | 3 | 0 | 9 |
| Mistral Small | 1 | 1 | 0 | 0 | 2 |
| DeepSeek V4 Flash | 1 | 3 | 0 | 1 | 5 |
| Llama 4 Maverick | 1 | 1 | 1 | 0 | 3 |
| Qwen 3.7 Flash | 0 | 4 | 0 | 0 | 4 |
| Kimi K2 | 0 | 4 | 2 | 0 | 6 |
| GLM 4.7 FlashX | 0 | 2 | 0 | 1 | 3 |
| MiniMax M2.5 | 0 | 2 | 0 | 0 | 2 |
| GPT-6 Luna | 0 | 3 | 0 | 0 | 3 |
| Muse Glimmer 30B | 0 | 1 | 1 | 0 | 2 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct23 labels1
Paraphrase12 labelsNone
Comparative24 labels2not counted in share
Budget-constrained35 labels11
Scale-constrained11 labelsNone
Negative21 labels1not counted in share
First choiceAlternativeMentionNegative126 labels in all, every segment counted; 12 of the 15 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“the best ITSM platform is usually ManageEngine ServiceDesk Plus if you need a real ITSM workflow” Perplexity Sonar · ITSM · budget prompt · first choice
“Do you have 4 to 5 IT agents? Go with ManageEngine ServiceDesk Plus (Free tier).” Gemini 3.5 Flash · ITSM · budget prompt · first choice
“top-rated platforms such as Freshservice, ManageEngine ServiceDesk Plus, or Hiver” Llama 4 Maverick · ITSM · direct prompt · first choice
“ManageEngine ServiceDesk Plus - Best Overall Budget Choice” Claude Haiku 4.5 · ITSM · budget prompt · first choice
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“Skip ManageEngine if UX modernness and low-code Python/PowerShell automation matter to you.” DeepSeek V4 Flash · ITSM · negative prompt · soft negative
“The interface can feel dated compared to some cloud-native alternatives” Claude Haiku 4.5 · Incidents · negative prompt · soft negative
“Concerns: Limited reporting capabilities.” GLM 4.7 FlashX · ITSM · negative prompt · soft negative
“it demands extreme caution” Gemini 3.5 Flash · ITSM · negative prompt · soft negative
Named alongside
The products named in the same answers as ManageEngine ServiceDesk Plus, over the 126 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and ManageEngine ServiceDesk Plus was named but was not.ShowHide
Named alongside
The products named in the same answers as ManageEngine ServiceDesk Plus, over the 126 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and ManageEngine ServiceDesk Plus was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named ManageEngine ServiceDesk Plus. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 115 of the 126 answers that named ManageEngine ServiceDesk Plus and are not a share of its labels.
Domains cited
blog.invgate.com52
motadata.com48
expertinsights.com38
atomicwork.com37
eesel.ai36
alloysoftware.com33
freshworks.com32
g2.com31
deel.com30
ones.com29
366 of the 366 domain citations in answers naming ManageEngine ServiceDesk Plus came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
Where ManageEngine ServiceDesk Plus stands in Google search beside where it stands in the models' answers.ShowHide
Search and answers
Where ManageEngine ServiceDesk Plus stands in Google search beside where it stands in the models' answers.
ShowHideIn search
Google, US estimates- Searches for its name, Google
- 880 a month (“manageengine servicedesk plus”)
- AI search demand for its name, est.
- 36 a month
- Its own site
- It sits on ManageEngine's site (manageengine.com), so there are no site figures for it alone
In answers
This editionShare of first choices
11%
rank 3 of 69 in ITSM
Segment leader
58%
Freshservice
- First choices
- 12 across its categories
- Named in
- 126 answers
- Its own site cited
- in 115 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
Names read as ManageEngine ServiceDesk Plus
What the judge wrote, as written, with how often. The vendor table decides that these count as ManageEngine ServiceDesk Plus; a claim can dispute any of them.
ManageEngine 3ManageEngine ServiceDesk Plus (with AssetExplorer) 1
Follow ManageEngine ServiceDesk Plus
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
ManageEngine is the company behind ManageEngine ServiceDesk Plus.ShowHide
The company
ManageEngine is the company behind ManageEngine ServiceDesk Plus.
ShowHideOn record
Company recordsIn its own words
Stated by the vendor, not checked- Positioning
- Full-stack service management for enterprises
- Price stated
- เลือกแพ็กเกจราคาที่ยืดหยุ่นของเรา manageengine.com/th/service-desk/what-is-servicedesk-plus.html
- Free plan or trial
- Try RMM Central for free manageengine.com/remote-monitoring-management/servicedesk-plus-integration.html
- Certifications
- PinkVERIFY™GDPRHIPAAcompatible con la biblioteca de infraestructura de TI 4 por Pink Elephant para cuatro prácticas de ITSM: gestión de incidentes, gestión de solicitudes de servicio, gestión de problemas y habilitación del cambioSERVIEW ha certificado que ServiceDesk Plus es compatible con el marco la biblioteca de infraestructura de TI 4 para las siguientes ocho prácticas: gestión de incidentes, gestión de solicitudes de servicio, gestión de problemas, gestión de catálogos de servicios, gestión de niveles de servicio, habilitación del cambio, medición y gestión de liberaciones e informesPink Elephant ha certificado que ServiceDesk Plus es compatible con la biblioteca de infraestructura de TI 2011 para las siguientes cuatro prácticas de ITSM: gestión de incidentes, cumplimiento de solicitudes, gestión de cambios y gestión de activoscumple la normativa HIPAA
- Hosting
- AWSPublic CloudData Centers ของเราเอง
- Not stated on the pages read
- Starting price, integrations, customers
What ManageEngine ServiceDesk Plus's own pages state, read September 28, 2026: manageengine.com/remote-monitoring-management/servicedesk-plus-integration.html, manageengine.com/analytics-plus/analytics-for-servicedesk-plus-ticket-history.html, manageengine.com/analytics-plus/analytics-for-servicedesk-plus-asset-management.html, manageengine.com/th/service-desk/what-is-servicedesk-plus.html, manageengine.com/latam/service-desk/que-es-servicedesk-plus.html. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when ManageEngine ServiceDesk Plus's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as ManageEngine ServiceDesk Plus, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for ManageEngine ServiceDesk Plus by email, built from the raw record of the edition. It shows:
- where ManageEngine ServiceDesk Plus is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name ManageEngine ServiceDesk Plus, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.
Badges
Wins only: a badge exists where ManageEngine ServiceDesk Plus is ranked in a category's top three this edition. Three sizes, one file each, light and dark; the code is under each.ShowHide
Badges
Wins only: a badge exists where ManageEngine ServiceDesk Plus is ranked in a category's top three this edition. Three sizes, one file each, light and dark; the code is under each.
ShowHideManageEngine ServiceDesk Plus is among the products AI models recommend first in IT service management this edition. Each badge says so in the buyer's words, names the edition, and links to the standing. The next edition issues a new badge; this one stays true as a record of October 2026.
Wide · 320 × 104 Website, beside other badges
Square · 240 × 240 LinkedIn, slides
Compact · 200 × 56 Email signature, footer
Badges read on light and dark pages. Alt text carries the claim, the category, the edition and the index, so it stays a citation where the image does not load.