Every category where a model named Intercom Fin for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
AI IT support agents	IT operations and endpoint	6%	4 of 121	14%	21	accepted challenger
Enterprise AI assistants	Data platform	0%	66 of 145	0%	2	under 10 labels · led by ChatGPT at 25%

Movement

This is the first edition on this tier, so no move can be computed for Intercom Fin yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Intercom Fin across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	First choice	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	2	0	0	2
GPT-5.4 mini	0	0	0	0	0
Gemini 3.5 Flash	0	1	0	0	1
Perplexity Sonar	1	2	0	0	3
Grok 4.1 Fast	0	0	0	1	1
Mistral Small	0	0	1	0	1
DeepSeek V4 Flash	0	0	0	0	0
Llama 4 Maverick	0	0	2	0	2
Qwen 3.7 Flash	1	1	0	1	3
Kimi K2	0	2	1	1	4
GLM 4.7 FlashX	0	1	1	0	2
MiniMax M2.5	1	0	2	0	3
GPT-6 Luna	0	0	0	0	0
Muse Glimmer 30B	0	0	1	0	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct8 labels1

Paraphrase18 labels4

Comparative7 labels2not counted in share

Budget-constrained11 labels3

Scale-constrained2 labelsNone

Negative6 labelsNone

First choiceAlternativeMentionNegative52 labels in all, every segment counted; 8 of the 10 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“If I had to pick one budget-first option for IT support, I'd choose Intercom Fin” Perplexity Sonar · AI IT agents · budget prompt · first choice

“Top Choice: Intercom (Fin AI Agent) ... gold standard for B2B "conversational" AI” Qwen 3.7 Flash · AI IT agents · direct prompt · first choice

“Top Recommendation: Intercom Fin” MiniMax M2.5 · AI IT agents · paraphrase prompt · first choice

“If your mid-sized company relies on high-touch relationships and wants to turn support into sales opportunities, Intercom is superior to Zendesk.” Qwen 3.7 Flash · AI IT agents · paraphrase prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“may lack the deep "action-oriented" integrations (like modifying Active Directory) that true IT support agents require” Qwen 3.7 Flash · AI IT agents · comparative prompt · soft negative

“⚠️ Heavy ecosystem lock-in — limited flexibility for external CRMs ... Pricing scales steeply with conversation volume” Kimi K2 · AI IT agents · negative prompt · soft negative

“failures plague many (e.g., Zendesk AI, Intercom Fin, early Moveworks/Aisera setups per reviews)” Grok 4.1 Fast · AI IT agents · negative prompt · soft negative

Named alongside

The products named in the same answers as Intercom Fin, over the 52 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Intercom Fin was named but was not.

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ProductSame answerTook the first choice insteadHead to head

Zendesk AI Agents30 of 522Compare →

Freshdesk16 of 529Compare →

ServiceNow Now Assist14 of 522Not among the top eight

Tidio10 of 521Not among the top eight

Salesforce Agentforce10 of 520Not among the top eight

Moveworks8 of 521Not among the top eight

Freshservice7 of 522Compare →

Ada6 of 520Not among the top eight

Freshdesk Freddy AI6 of 520Not among the top eight

Zoho Desk6 of 520Compare →

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Intercom Fin. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 50 of the 52 answers that named Intercom Fin and are not a share of its labels.

Domains cited

eesel.ai28

zendesk.com27

helply.com19

intercom.comYour site17

g2.com15

bland.ai12

usefini.com11

botpress.com10

resources.rework.com9

siit.io9

140 of the 157 domain citations in answers naming Intercom Fin came from somebody else's page.

Pages cited

zendesk.com/service/ai/customer-service-agents16

helply.com/blog/15-best-ai-agents-for-small-business13

bland.ai/blog/best-ai-customer-support-tools-for-it-teams10

eesel.ai/blog/best-customer-service-ai8

siit.io/blog/best-ai-agent-platforms-small-business8

plain.com/blog/blog-best-ai-customer-support-platforms-b2b-20257

aimultiple.com/ai-help-desk5

botpress.com/blog/it-helpdesk-software5

Pages are listed as the models cited them.

Search and answers

intercom.com is not in Google's top ten for any of the category's searches. In the answers, Intercom Fin takes 6% of first choices and Freshservice with Freddy AI takes 11%.

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In search

Google, US estimates

Position for “ai it support agents”

–

not in the top ten

Position for “ai agent for it support”

–

not in the top ten

Searches for its name, Google: 1,300 a month (“intercom fin”)
AI search demand for its name, est.: 117 a month
Organic visits to its site: about 64,348 a month
Searches its site ranks for: 9,650 · 625 in the top three
Sites linking to it: 46,812
Paid Google search: 4 searches its ads show for, about 125 clicks and $3,304 a month (estimate)

Ads on GoogleDetailLess

120+ ads · 120 text · 120 shown in the last 30 days

First shown March 2023, as Intercom, Inc., verified. Ads started 2025-10 to 2026-09: 67 in the year, 53 before.

On Google's pages: 1 2 3 4

In answers

This edition

Share of first choices

rank 4 of 121 in AI IT agents

Segment leader

11%

Freshservice with Freddy AI

First choices: 8 across its categories
Named in: 52 answers
Its own site cited: in 50 of the answers that named it

Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

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Addresses on intercom.com

13,706

subdomains included

Content

2,107

counted in the table below

Documentation

10,875

Product · Integration

4 · 51

Kind	Pages	Last 90 days	Latest
Blog	1,160	5	2026-09-09
Podcast or video	515	0	2023-06-29
News or press	132	undated
Report or ebook	93	0	2026-06-19
Glossary or explainer	80	14	2026-09-26
Case study	47	undated
Comparison	33	10	2026-09-24
Template or tool	29	8	2026-09-22
Conference or event	16	6	2026-09-11
Webinar or virtual event	2	undated

Most recent

2026-09-2610131606 legacy berichte erklart glossary or explainer
2026-09-2610131606 informes heredados explicados glossary or explainer
2026-09-2610131606 rapports herites expliques glossary or explainer
2026-09-2610131606 relatorios legados explicados glossary or explainer
2026-09-24Zoho desk alternatives comparison
2026-09-23Intercom alternatives comparison

How it is countedHide how it is counted

Every page intercom.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.

Names read as Intercom Fin

What the judge wrote, as written, with how often. The vendor table decides that these count as Intercom Fin; a claim can dispute any of them.

Intercom (Fin) 3Intercom 2Intercom (Fin AI Agent) 1Intercom (with Fin AI Agent) 1Intercom Fin (formerly Easypromises/Fin) 1

Follow Intercom Fin

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

Intercom Fin is its own company.

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In its own words

Stated by the vendor, not checked

Positioning: A world-class AI Agent that resolves even the most complex customer queries across all channels.
intercom.com
For: game studios and gaming platforms
intercom.com/solutions/gaming
Price stated: $0.99 Per Outcome intercom.com
Starting price: 0.99 intercom.com
Free plan or trial: Start free trial intercom.com
Certifications: internationally recognized compliance accreditationsISO 42001SOC2HIPAAISO 27701AIUC-1
Hosting: USEUAustralia
Customers named: AnthropicClayLightspeedRocket MoneyGammaGleanNeo FinancialUnderdog
Not stated on the pages read: Integrations

What Intercom Fin's own pages state, read October 5, 2026: intercom.com, intercom.com/pricing, trust.intercom.com, intercom.com/solutions/gaming, intercom.com/customers. A claimed page can correct any of them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Intercom Fin's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Intercom Fin, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Intercom Fin by email, built from the raw record of the edition. It shows:

where Intercom Fin is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Intercom Fin, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.