IT service management for small business buyers
Asked as “ITSM platform”, and as “IT service desk and ticketing tool”, on behalf of a small B2B company. 55 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
47%
Clear leader
47Freshservice11Freshdesk09Jira Service Management33others
47% of first choices, clear leader.
Since September 2026▲+5Since September 2026: 39% → 44%, +5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Freshservice held the lead, +5 points on 39%, inside the 11-point floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Freshservice47%Clear leader▲+5Since September 2026: 39% → 44%, +5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.This pageMid-marketFreshservice58%Clear leader=heldSince September 2026: 58% → 58%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Standing →Enterprise
ServiceNow ITSM65%Clear leader=heldSince September 2026: 63% → 62%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Standing →
Freshservice47%Clear leader▲+5Since September 2026: 39% → 44%, +5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.This pageMid-marketFreshservice58%Clear leader=heldSince September 2026: 58% → 58%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Standing →EnterpriseServiceNow ITSM65%Clear leader=heldSince September 2026: 63% → 62%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Standing →The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a small B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince September 2026
01Freshservice47%3%70endorsed leader▲+5Since September 2026: 39% → 44%, +5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.39% → 44%
Freshservice47%3%70endorsed leader▲+5Since September 2026: 39% → 44%, +5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.39% → 44%02
Freshdesk11%7%15accepted challenger▲+4Since September 2026: 8% → 12%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.8% → 12%
Freshdesk11%7%15accepted challenger▲+4Since September 2026: 8% → 12%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.8% → 12%03
Jira Service Management9%10%60accepted challenger▼−6Since September 2026: 14% → 8%, −6 points. Inside the 11-point floor: within noise. Read over the models both editions asked.14% → 8%
Jira Service Management9%10%60accepted challenger▼−6Since September 2026: 14% → 8%, −6 points. Inside the 11-point floor: within noise. Read over the models both editions asked.14% → 8%04
ManageEngine ServiceDesk Plus9%11%44accepted challenger▼−8Since September 2026: 16% → 8%, −8 points. Inside the 11-point floor: within noise. Read over the models both editions asked.16% → 8%
ManageEngine ServiceDesk Plus9%11%44accepted challenger▼−8Since September 2026: 16% → 8%, −8 points. Inside the 11-point floor: within noise. Read over the models both editions asked.16% → 8%05
Spiceworks Cloud Help Desk5%14%21accepted challenger=heldSince September 2026: 6% → 6%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.6% → 6%
Spiceworks Cloud Help Desk5%14%21accepted challenger=heldSince September 2026: 6% → 6%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.6% → 6%06
Zoho Desk5%0%14accepted challenger▼−2Since September 2026: 8% → 6%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.8% → 6%
Zoho Desk5%0%14accepted challenger▼−2Since September 2026: 8% → 6%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.8% → 6%07
Zendesk2%18%22accepted challenger=heldSince September 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 2%
Zendesk2%18%22accepted challenger=heldSince September 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 2%08
SolarWinds Service Desk2%0%11accepted challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%
SolarWinds Service Desk2%0%11accepted challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%Show the four products at 0%, ordered by negative rate
12ServiceNow ITSM0%100%36criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
ServiceNow ITSM0%100%36criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%11
BMC Helix ITSM0%100%15criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
BMC Helix ITSM0%100%15criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%10
SysAid0%7%15accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
SysAid0%7%15accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%09
InvGate Service Management0%0%14accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
InvGate Service Management0%0%14accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Head to head
All fifteen head-to-head pages: the top six products, each against each
Freshservice vs InvGate Service ManagementFreshservice vs SolarWinds Service DeskJira Service Management vs ManageEngine ServiceDesk PlusJira Service Management vs Spiceworks Cloud Help DeskJira Service Management vs InvGate Service ManagementJira Service Management vs SolarWinds Service DeskManageEngine ServiceDesk Plus vs Spiceworks Cloud Help DeskManageEngine ServiceDesk Plus vs InvGate Service ManagementManageEngine ServiceDesk Plus vs SolarWinds Service DeskSpiceworks Cloud Help Desk vs InvGate Service ManagementSpiceworks Cloud Help Desk vs SolarWinds Service DeskInvGate Service Management vs SolarWinds Service Desk
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
010203040506070809101112Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative60%
Key
01Freshservice47%
Freshservice47%02Freshdesk11%
Freshdesk11%03Jira Service Management9%
Jira Service Management9%04ManageEngine ServiceDesk Plus9%
ManageEngine ServiceDesk Plus9%05Spiceworks Cloud Help Desk5%
Spiceworks Cloud Help Desk5%06Zoho Desk5%
Zoho Desk5%07Zendesk2%
Zendesk2%08SolarWinds Service Desk2%
SolarWinds Service Desk2%09InvGate Service Management0%
InvGate Service Management0%10SysAid0%
SysAid0%11BMC Helix ITSM0%
BMC Helix ITSM0%12ServiceNow ITSM0%
ServiceNow ITSM0%What they warned about
Three of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Perplexity Sonar, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX and MiniMax M2.5 changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
ServiceNow ITSM100%
36 of 36 labels negative · 14 of 14 models · 19 hard negative
“ServiceNow is the industry leader for enterprise ITSM, but it is widely considered **poorly suited** for small businesses due to cost and complexity.” GLM 4.7 FlashX, negative prompt
BMC Helix ITSM100%
15 of 15 labels negative · 11 of 14 models · 12 hard negative
“Platforms often mentioned as problematic for small businesses (due to complexity, cost, or lack of SMB focus) include some enterprise-grade solutions like BMC Helix, ServiceNow, and Ivanti” Mistral Small, negative prompt
Ivanti Neurons for ITSM75%
6 of 8 labels negative · 6 of 14 models · 3 hard negative
“often mentioned as problematic for small businesses ... like BMC Helix, ServiceNow, and Ivanti, unless you have a dedicated IT team and budget to match” Mistral Small, negative prompt
Jira Service Management10%
6 of 60 labels negative · 6 of 14 models
“Why Caution: While Jira is great for engineering teams, its basic ITSM features can feel clunky for non-technical end-users” Qwen 3.7 Flash, negative prompt
What they cite
Citations exist only for the models that return a source list: fourteen of the fourteen in this edition, and all six flagship models on the expanded tier.
Sites the answers cite
75 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 998 links across 190 sites, every framing counted. Ranked by the number of answers carrying the site or page. 11 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
35 answers · 50 citations · 11 models
vendor site · eesel33 answers · 35 citations · 11 models
vendor site · InvGate31 answers · 46 citations · 11 models
vendor site · Freshworks28 answers · 43 citations · 11 models
vendor site · Motadata25 answers · 26 citations · 9 models
23 answers · 23 citations · 9 models
vendor site · G222 answers · 26 citations · 11 models
22 answers · 22 citations · 11 models
vendor site · Zendesk21 answers · 27 citations · 9 models
vendor site · Atomicwork21 answers · 22 citations · 10 models
19 answers · 21 citations · 9 models
vendor site · TeamDynamix19 answers · 19 citations · 10 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
31 answers · 11 models
28 answers · 11 models
23 answers · 9 models
19 answers · 8 models
19 answers · 9 models
19 answers · 10 models
18 answers · 9 models
18 answers · 10 models
17 answers · 9 models
15 answers · 9 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best itsm platform”, “itsm platform”, “itsm platforms”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Freshdesk freshworks.com Freshservice 47%, Freshdesk 11% | 58% | 381 | 12,100 | 391 | 111,586 | $14,486 | 113 | |
| Jira atlassian.com Jira Service Management 9% | 9% | 292 | 6,600 | 188 | 4,724,388 company | $5,906 | 61 | 5 |
| ManageEngine parent site ManageEngine ServiceDesk Plus 9% | 9% | 115 | 8,100 | 675 | ||||
| Spiceworks spiceworks.com Spiceworks Cloud Help Desk 5% | 5% | 30 | 5,400 | 122 | 2,284,947 company | |||
| Zoho Desk zoho.com | 5% | 47 | 8,100 | 105 | 1,216,894 | $51,031 | 119 | |
| Zendesk zendesk.com | 2% | 63 | 74,000 | 3,566 | 5,365,445 | $16,181 | 63 | |
| SolarWinds parent site SolarWinds Service Desk 2% | 2% | 52 | 14,800 | 1,396 | ||||
| Alloy Navigator alloysoftware.com Alloy Navigator 2%, Alloy Navigator Express 0% | 2% | 12 | 70 | 1 | 8,811 | 13 | 3 | |
| TeamSupport teamsupport.com | 2% | 5 | 1,000 | 1 | 19,052 | 6 | ||
| GLPI glpi-project.org | 2% | 39 | 4,400 | 142 | 2,794 |
Google's top ten for the three searches hold 14 sites; 2 of them are among the sites the models cited here (alloysoftware.com, teamdynamix.com). The first result for “best itsm platform” is gartner.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best ITSM platform for a small B2B company?”Paraphrase“Which IT service desk and ticketing tool would you recommend to a small business that sells to other businesses?”Comparative“What are the top ITSM platforms for a small team and how do they differ?”Budget-constrained“What is the best ITSM platform for a small company with a tight budget?”Scale-constrained“We are a 30 person company evaluating an ITSM platform. What should we look at?”Negative“Which ITSM platforms should a small business avoid or be cautious about?”
Claude Haiku 4.5FreshserviceFreshdesk, Zoho DeskChangedAlloy NavigatorAlloy Navigatorno first choiceagainst: BMC Helix ITSM, Cherwell, Ivanti Neurons for ITSM, ManageEngine ServiceDesk Plus, ServiceNow ITSM
Three alternatives
Jira Service Management, ManageEngine ServiceDesk Plus, SysAidTwo alternatives
HappyFox, Help ScoutFive alternatives
Atera, Freshservice, Spiceworks Cloud Help Desk, Startly, SysAidThree alternatives
Freshservice, Jira Service Management, ManageEngine ServiceDesk PlusGPT-5.4 miniFreshserviceagainst: ServiceNow ITSMJira Service ManagementChangedagainst: ServiceNow ITSMFreshserviceagainst: ServiceNow ITSMManageEngine ServiceDesk Plusagainst: ServiceNow ITSMno first choiceagainst: BMC Helix / Remedy, Ivanti Neurons for ITSM, ManageEngine ServiceDesk Plus, ServiceNow ITSM
Three alternatives
Jira Service Management, ManageEngine ServiceDesk Plus, ZendeskTwo alternatives
Freshdesk, FreshserviceTwo alternatives
Jira Service Management, ZendeskTwo alternatives
Freshservice, Jira Service ManagementGemini 3.5 FlashFreshserviceagainst: ServiceNow ITSMFreshdesk, Jira Service ManagementChangedFreshserviceagainst: ServiceNow ITSMFreshserviceagainst: ServiceNow ITSMJira Service Managementagainst: ServiceNow ITSMagainst: BMC Helix ITSM, Broadcom (CA) Service Management, Ivanti Neurons for ITSM, Jira Service Management, ManageEngine ServiceDesk Plus, ServiceNow ITSM
Three alternatives
HaloITSM, Jira Service Management, monday serviceFive alternatives
Freshservice, Front, HubSpot Service Hub, Pylon, Zoho DeskFour alternatives
HaloITSM, InvGate Service Management, Jira Service Management, ManageEngine ServiceDesk PlusFour alternatives
GLPI, Jira Service Management, ManageEngine ServiceDesk Plus, Spiceworks Cloud Help DeskThree alternatives
Freshservice, HaloITSM, HelpDesk 365Perplexity SonarFreshserviceZendeskChangedFreshserviceagainst: Spiceworks Cloud Help DeskManageEngine ServiceDesk Plusagainst: Freshserviceno first choiceagainst: BMC Helix / Remedy, GLPI, ServiceNow ITSM, iTop
Four alternatives
Jira Service Management, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, TeamDynamixFour alternatives
Atera, Spiceworks Cloud Help Desk, TeamSupport, Zoho DeskThree alternatives
Jira Service Management, ManageEngine ServiceDesk Plus, SolarWinds Service DeskTwo alternatives
Jira Service Management, Spiceworks Cloud Help DeskGrok 4.1 FastFreshserviceagainst: ServiceNow ITSMFreshserviceHeldagainst: ZendeskFreshserviceagainst: ServiceNow ITSMFreshservice, Spiceworks Cloud Help DeskFreshserviceagainst: BMC Helix ITSM, ServiceNow ITSMagainst: BMC Helix ITSM, ServiceNow ITSM
Two alternatives
Jira Service Management, ManageEngine ServiceDesk PlusThree alternatives
Freshdesk, Jira Service Management, Zoho DeskFour alternatives
Jira Service Management, ManageEngine ServiceDesk Plus, Spiceworks Cloud Help Desk, ZendeskOne alternative
Jira Service ManagementFour alternatives
Alloy Navigator, InvGate Service Management, Jira Service Management, ManageEngine ServiceDesk PlusMistral SmallFreshserviceFreshdesk, Zendesk Support SuiteChangedInvGate Service ManagementSpiceworks Cloud Help Deskno first choiceagainst: BMC Helix ITSM, Ivanti Neurons for ITSM, ServiceNow ITSM
Two alternatives
ManageEngine ServiceDesk Plus, TeamDynamixTwo alternatives
Jira Service Management, Zoho DeskThree alternatives
Alloy Navigator, Freshservice, Jira Service ManagementThree alternatives
ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Zoho DeskDeepSeek V4 FlashFreshserviceFreshdeskChangedFreshservice, Jira Service Managementagainst: ServiceNow ITSMSpiceworks Cloud Help DeskFreshserviceagainst: BMC Helix ITSM, ServiceNow ITSMagainst: BMC Helix ITSM, Broadcom (CA) Service Management, Freshdesk, Ivanti Neurons for ITSM, Jira Service Management, Jira Software, Micro Focus SMAX, ServiceNow ITSM, Zendesk
Three alternatives
Jira Service Management, ManageEngine ServiceDesk Plus, ZendeskThree alternatives
Freshservice, Jira Service Management, TeamSupportThree alternatives
ManageEngine ServiceDesk Plus, SysAid, ZendeskThree alternatives
Freshservice, ManageEngine ServiceDesk Plus, Zoho DeskThree alternatives
Jira Service Management, ManageEngine ServiceDesk Plus, ZendeskLlama 4 MaverickSolarWinds Service Deskno first choiceChangedManageEngine ServiceDesk PlusFreshserviceno first choiceagainst: BMC Helix ITSM, ServiceNow ITSM, SysAid
Two alternatives
Ivanti Neurons for ITSM, ManageEngine ServiceDesk PlusTwo alternatives
Freshservice, SolarWinds Service DeskTwo alternatives
Alloy Navigator, Jira Service ManagementQwen 3.7 FlashFreshserviceagainst: ServiceNow ITSMTeamSupportChangedagainst: ZendeskFreshserviceagainst: Spiceworks Cloud Help DeskFreshservice, ManageEngine ServiceDesk PlusFreshserviceagainst: BMC Helix ITSM, CA Service Desk Manager, Jira Service Management, ManageEngine ServiceDesk Plus, Micro Focus, ServiceNow ITSM
Three alternatives
HaloITSM, Jira Service Management, Spiceworks Zia / HelpDeskTwo alternatives
Freshdesk, FreshserviceTwo alternatives
Jira Service Management, ManageEngine ServiceDesk PlusSix alternatives
Freshdesk, Help Scout, Jira Service Management, NinjaOne, Spiceworks Cloud Help Desk, ZendeskKimi K2Freshserviceagainst: ServiceNow ITSMFreshdesk, Zoho DeskChangedFreshservice, ManageEngine ServiceDesk Plusagainst: BMC Helix ITSMManageEngine ServiceDesk PlusFreshserviceagainst: ServiceNow ITSMagainst: BMC Helix ITSM, Jira Service Management, ServiceNow ITSM
Two alternatives
Alloy Navigator Express, Jira Service ManagementTwo alternatives
Freshservice, HubSpot Service HubFour alternatives
Alloy Navigator Express, Spiceworks Cloud Help Desk, SysAid, ZendeskTwo alternatives
Alloy Navigator, FreshserviceFour alternatives
HaloITSM, Jira Service Management, ManageEngine ServiceDesk Plus, SolarWinds Service DeskGLM 4.7 FlashXFreshserviceFreshdeskChangedFreshserviceagainst: BMC Helix ITSM, ServiceNow ITSM, Spiceworks Cloud Help DeskGLPI, HelpDesk 365against: ServiceNow ITSMFreshserviceagainst: ServiceNow ITSMagainst: BMC Helix ITSM, Jira Service Management, Microsoft Dynamics 365 ITSM, ServiceNow ITSM
Two alternatives
InvGate Service Management, Jira Service ManagementThree alternatives
HubSpot Service Hub, Jira Service Management, Zoho DeskFour alternatives
InvGate Service Management, Jira Service Management, ManageEngine ServiceDesk Plus, SolarWinds Service DeskSix alternatives
Jira Service Management, SolarWinds Service Desk, Spiceworks Cloud Help Desk, Zammad, iTop, osTicketFour alternatives
InvGate Service Management, Jira Service Management, ManageEngine ServiceDesk Plus, Zoho DeskMiniMax M2.5FreshserviceJira Service ManagementChangedFreshservice, Jira Service Managementagainst: ServiceNow ITSMZoho Deskno first choiceagainst: ServiceNow ITSMagainst: BMC Helix ITSM, ServiceNow ITSM
Two alternatives
InvGate Service Management, Jira Service ManagementTwo alternatives
Freshservice, ManageEngine ServiceDesk PlusOne alternative
ManageEngine ServiceDesk PlusTwo alternatives
Freshservice, ManageEngine ServiceDesk PlusGPT-6 LunaFreshserviceFreshserviceHeldFreshserviceJira Service Managementno first choiceagainst: Freshservice, Ivanti Neurons for ITSM, Jira Service Management, ManageEngine ServiceDesk Plus, ServiceNow ITSM
One alternative
Jira Service ManagementTwo alternatives
Freshdesk, Jira Service ManagementTwo alternatives
Jira Service Management, ManageEngine ServiceDesk PlusTwo alternatives
Freshservice, GLPIMuse Glimmer 30BFreshserviceFreshserviceHeldagainst: ZendeskFreshservice, Jira Service Managementagainst: ServiceNow ITSMManageEngine ServiceDesk PlusFreshserviceagainst: Aisera, BMC Helix ITSM, Moveworks, ServiceNow ITSM
Two alternatives
Jira Service Management, ZendeskTwo alternatives
Freshdesk, Zoho DeskTwo alternatives
ManageEngine ServiceDesk Plus, ZendeskThree alternatives
Freshservice, Spiceworks Cloud Help Desk, Zoho DeskOne alternative
Spiceworks Cloud Help DeskBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 11:45 | yes | 9 | 8 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 10:48 | no | 0 | 4 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 10:52 | yes | 21 | 28 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-10-01 11:06 | yes | 20 | 4 s |
| Direct recommendation | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 09:59 | yes | 19 | 9 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 10:49 | yes | 5 | 3 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 10:05 | yes | 22 | 31 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 13:06 | yes | 5 | 3 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 11:28 | yes | 5 | 25 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 08:47 | yes | 14 | 17 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 12:55 | yes | 18 | 74 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 10:51 | yes | 14 | 30 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-10-01 07:48 | yes | 3 | 16 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 07:37 | yes | 13 | 16 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 12:58 | yes | 9 | 7 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 13:23 | yes | 5 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 11:13 | yes | 14 | 28 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-10-01 09:59 | yes | 19 | 5 s |
| Paraphrase | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 11:02 | yes | 24 | 15 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 07:53 | no | 0 | 4 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 13:00 | yes | 24 | 35 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 08:28 | yes | 5 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 07:41 | yes | 17 | 85 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 11:19 | yes | 15 | 16 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 12:45 | yes | 14 | 48 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 10:09 | yes | 10 | 50 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-10-01 12:49 | yes | 3 | 10 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 08:47 | yes | 15 | 22 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 09:15 | yes | 9 | 9 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 08:12 | yes | 5 | 8 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 13:10 | yes | 20 | 24 s |
| Comparative | Perplexity Sonar | sonar | 2026-10-01 07:44 | yes | 20 | 5 s |
| Comparative | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 11:26 | yes | 21 | 7 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 10:09 | yes | 5 | 8 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 11:47 | yes | 25 | 34 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 08:01 | yes | 5 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 09:55 | no | 0 | 26 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 12:45 | yes | 9 | 17 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 13:20 | yes | 21 | 48 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 08:13 | yes | 10 | 14 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-10-01 11:11 | yes | 3 | 15 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 08:25 | yes | 15 | 32 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 08:33 | yes | 9 | 9 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 12:42 | yes | 4 | 5 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 08:38 | yes | 20 | 26 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-10-01 12:32 | yes | 18 | 3 s |
| Budget constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 08:22 | yes | 20 | 6 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 11:46 | yes | 5 | 5 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 13:00 | yes | 25 | 28 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 08:48 | yes | 5 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 10:30 | yes | 5 | 21 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 09:53 | yes | 14 | 15 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 10:10 | yes | 15 | 72 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 09:16 | yes | 5 | 15 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 11:48 | yes | 3 | 14 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 10:47 | yes | 12 | 30 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 12:26 | no | 0 | 7 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 09:05 | no | 0 | 7 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 08:53 | yes | 9 | 23 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-10-01 10:13 | yes | 20 | 6 s |
| Scale constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 10:41 | yes | 18 | 14 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 09:03 | no | 0 | 7 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 11:18 | yes | 22 | 44 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 11:00 | yes | 5 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 12:46 | no | 0 | 29 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 07:45 | yes | 14 | 24 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 11:26 | yes | 17 | 52 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 13:14 | no | 0 | 12 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 11:13 | yes | 1 | 16 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 13:09 | yes | 12 | 37 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 09:24 | yes | 15 | 10 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 08:37 | no | 0 | 5 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 12:56 | yes | 10 | 24 s |
| Negative framing | Perplexity Sonar | sonar | 2026-10-01 08:48 | yes | 20 | 3 s |
| Negative framing | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 07:43 | yes | 19 | 7 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 11:06 | yes | 7 | 9 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 10:15 | yes | 25 | 42 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 11:13 | yes | 5 | 2 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 11:53 | yes | 25 | 42 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 10:40 | yes | 21 | 20 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 08:57 | yes | 23 | 85 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 12:33 | yes | 22 | 33 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-10-01 11:37 | yes | 5 | 15 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 09:37 | yes | 13 | 15 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
BMC Helix read as BMC Helix ITSM
BMC Helix (formerly Remedy) read as BMC Helix ITSM
BMC Remedy read as BMC Helix ITSM
Hubspot read as HubSpot Service Hub
InvGate read as InvGate Service Management
Ivanti read as Ivanti Neurons for ITSM
Ivanti (HEAT / Service Manager) read as Ivanti Neurons for ITSM
Jira read as Jira Service Management
ManageEngine read as ManageEngine ServiceDesk Plus
ServiceNow read as ServiceNow ITSM
Spiceworks read as Spiceworks Cloud Help Desk
Spiceworks (Cloud Help Desk) read as Spiceworks Cloud Help Desk
Spiceworks Cloud read as Spiceworks Cloud Help Desk
Unresolved, counted raw
BigTime
CA Service Desk Manager (Broadcom)
Jira Software
Kandua
Micro Focus SMAX
Microsoft Dynamics 365 ITSM
Request Tracker (RT)
Spiceworks Zia / HelpDesk
Startly
Vivantio
Zendesk Support Suite
Discontinued, still offered
No shut-down product was recommended here.