Every category where a model named InvGate Service Management for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
IT service management	IT operations and endpoint	2%	5 of 48	0%	18	accepted challenger
Incident management and on-call	IT operations and endpoint	0%	28 of 53	0%	1	under 10 labels · led by incident.io at 25%

Movement

This is the first edition on this tier, so no move can be computed for InvGate Service Management yet. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated InvGate Service Management across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	First choice	Alternative	Mention	Labels
Claude Haiku 4.5	0	2	0	2
GPT-5.4 mini	0	0	0	0
Gemini 3.5 Flash	0	3	0	3
Perplexity Sonar	0	2	1	3
Grok 4.1 Fast	0	2	0	2
Mistral Small	0	0	0	0
DeepSeek V4 Flash	1	0	0	1
Llama 4 Maverick	0	0	1	1
Qwen 3.7 Flash	0	1	0	1
Kimi K2	0	2	1	3
GLM 4.7 FlashX	0	1	1	2
MiniMax M2.5	0	0	1	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct7 labels1

Paraphrase3 labelsNone

Comparative10 labelsNone

Budget-constrained0 labelsNone

Scale-constrained4 labelsNone

Negative2 labels1not counted in share

First choiceAlternativeMentionNegative26 labels in all, every segment counted; 1 of the 2 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“highest composite and customer experience scores ... most common top picks” DeepSeek V4 Flash · ITSM · direct prompt · first choice

“InvGate is a rapidly rising star in the mid-market space, routinely earning some of the highest customer satisfaction scores” Gemini 3.5 Flash · ITSM · paraphrase prompt · alternative

“A visually clean, modern platform with very low administrative overhead, excellent native asset discovery” Gemini 3.5 Flash · ITSM · scale prompt · alternative

“If you want ServiceNow‑class capabilities at a mid‑market price: Consider InvGate Service Management” GLM 4.7 FlashX · ITSM · direct prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as InvGate Service Management, over the 26 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and InvGate Service Management was named but was not.

ProductSame answerTook the first choice insteadHead to head

Freshservice24 of 2613Not in the top three

Jira Service Management23 of 264Not in the top three

ServiceNow19 of 261Not in the top three

ManageEngine ServiceDesk Plus12 of 260Not in the top three

BMC Helix ITSM9 of 260Not in the top three

HaloITSM9 of 260Not in the top three

Ivanti Neurons for ITSM7 of 260Not in the top three

SolarWinds Service Desk6 of 260Not in the top three

SysAid6 of 260Not in the top three

Zendesk6 of 260Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named InvGate Service Management. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 21 of the 26 answers that named InvGate Service Management and are not a share of its labels.

Domains cited

blog.invgate.comYour site18

gartner.com16

deskday.com11

guideflow.com10

flamingo.run9

motadata.com9

console.com8

techvendorindex.com8

virima.com8

expertinsights.com6

Eighty-five of the 103 domain citations in answers naming InvGate Service Management came from somebody else's page.

Pages cited

gartner.com/reviews/market/it-service-management-platforms16

blog.invgate.com/best-itsm-tools11

deskday.com/best-itsm-tools11

guideflow.com/blog/it-service-management-tools10

blog.invgate.com/best-itsm-software-for-mid-market-companies9

flamingo.run/blog/best-itsm-software8

virima.com/blog/top-itsm-software-platforms-compared-2026-buyers-guide8

console.com/blog/best-itsm-tools7

Pages are listed as the models cited them.

Names read as InvGate Service Management

What the judge wrote, as written, with how often. The vendor table decides that these count as InvGate Service Management; a claim can dispute any of them.

InvGate 3InvGate Service Desk 1InvGate Service Desk (formerly ManageEngine ServiceDesk Plus) 1

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when InvGate Service Management's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as InvGate Service Management, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at invgate.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.