Small business=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 14 of 57, unchanged
InvGate · 3 categories · RankedInvGate Service Management
39Judge labels
1First choices
0Negative labels
12 / 14Models named it
3Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.8, every buyer segment counted.
Best standing
2% in ITSM for mid-market buyers
Rank 5 of 69 in the mid-market standingaccepted challenger
0 of 14 models made it the first choice on the direct prompt; 0% of its 12 labels there were negative.
What the models named instead of InvGate Service Management →By buyer segmentRead the same way at every buyer size.
Small business14 of 59
0%14 labels
accepted challenger
Mid-market5 of 69
2%12 labels
accepted challenger
Enterprise10 of 51
0%7 labels
under the label threshold
In itsm · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named InvGate Service Management for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| IT service management | IT operations and endpoint | 2% | 5 of 69 | 0% | 12 | accepted challenger | =heldSince September 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| AI IT support agents | IT operations and endpoint | 0% | 42 of 121 | 0% | 3 | under 10 labels · led by Freshservice with Freddy AI at 11% | |
| Incident management and on-call | IT operations and endpoint | 0% | 26 of 65 | 0% | 1 | under 10 labels · led by incident.io at 32% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
Movement
Since September 2026, InvGate Service Management held within the floor in all three categories: no change cleared 11 points.
Best category · ITSM · by segment
Mid-market=heldSince September 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
2%from 2% in September 2026
Inside the floor by 11 pointsRank 5 of 56, unchanged
Enterprise=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 10 of 45, unchanged
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| ITSM | 2% | 2% | =heldSince September 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 5 of 69, unchanged |
| AI IT agents | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 42 of 121, unchanged |
| Incidents | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 27 → 26 of 65 |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated InvGate Service Management across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated InvGate Service Management across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 2 | 0 | 0 | 2 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 3 | 1 | 0 | 4 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 1 | 1 | 1 | 0 | 3 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 2 | 0 | 2 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct13 labelsNone
Paraphrase0 labelsNone
Comparative8 labels1not counted in share
Budget-constrained7 labelsNone
Scale-constrained9 labels1
Negative2 labelsNone
First choiceAlternativeMentionNegative39 labels in all, every segment counted; 1 of the 2 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Freshservice or InvGate are strong mid-market fits.” DeepSeek V4 Flash · ITSM · scale prompt · first choice
“Solid, cost-efficient choices that offer balanced ITIL practices with easy setup for mid-sized organizations.” Gemini 3.5 Flash · ITSM · scale prompt · alternative
“Value + scalability: InvGate or SysAid—high ratings, AI-native without bloat.” Grok 4.20 · ITSM · direct prompt · alternative
“The Best for Asset Management (ITAM) & No-Code: InvGate Service Management” Gemini 3.5 Flash · ITSM · direct prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
No model argued against it.
Named alongside
The products named in the same answers as InvGate Service Management, over the 39 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and InvGate Service Management was named but was not.ShowHide
Named alongside
The products named in the same answers as InvGate Service Management, over the 39 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and InvGate Service Management was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named InvGate Service Management. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 37 of the 39 answers that named InvGate Service Management and are not a share of its labels.
Domains cited
blog.invgate.comYour site30
expertinsights.com18
eesel.ai15
motadata.com14
alloysoftware.com12
deel.com12
g2.com11
siit.io11
atomicwork.com10
resources.rework.com9
112 of the 142 domain citations in answers naming InvGate Service Management came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
invgate.com is not in Google's top ten for any of the category's searches. In the answers, InvGate Service Management takes 2% of first choices and Freshservice takes 58%.ShowHide
Search and answers
invgate.com is not in Google's top ten for any of the category's searches. In the answers, InvGate Service Management takes 2% of first choices and Freshservice takes 58%.
ShowHideIn search
Google, US estimatesPosition for “itsm platform”
–
not in the top ten
Position for “itsm platforms”
–
not in the top ten
- Searches for its name, Google
- 50 a month (“invgate service management”)
- AI search demand for its name, est.
- 0 a month
- Its company's site
- invgate.com shared with InvGate's other products; the figures are the site's
- Organic visits to its site
- about 174,187 a month
- Searches its site ranks for
- 29,012 · 1,426 in the top three
- Sites linking to it
- 4,069
- Paid Google search
- 8 searches its ads show for, about 58 clicks and $2,579 a month (estimate)
In answers
This editionShare of first choices
2%
rank 5 of 69 in ITSM
Segment leader
58%
Freshservice
- First choices
- 1 across its categories
- Named in
- 39 answers
- Its own site cited
- in 37 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
Names read as InvGate Service Management
What the judge wrote, as written, with how often. The vendor table decides that these count as InvGate Service Management; a claim can dispute any of them.
InvGate 4
Follow InvGate Service Management
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
InvGate is the company behind InvGate Service Management.ShowHide
The company
InvGate is the company behind InvGate Service Management.
ShowHideOn record
Company records- Also from InvGate
- InvGate Asset Management
In its own words
Stated by the vendor, not checked- Positioning
- The Service Management platform with built-in intelligence
- For
- IT operations
- Price stated
- Clear pricing invgate.com/service-management
- Free plan or trial
- 30 days invgate.com/service-management
- Certifications
- SOC 2 Type 1GDPR
- Customers named
- Arcos DoradosMirgorHarmony Public SchoolsPeoples BankFarmacitySmartmaticChesapeake Bay Academy
- Not stated on the pages read
- Starting price, integrations, hosting
What InvGate Service Management's own pages state, read September 28, 2026: invgate.com/service-management, blog.invgate.com/cba-invgate-service-management, blog.invgate.com/invgate-service-management-mobile-app, blog.invgate.com/invgate-service-management-agent-studio, blog.invgate.com/ai-workflows-in-invgate-service-management. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when InvGate Service Management's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as InvGate Service Management, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for InvGate Service Management by email, built from the raw record of the edition. It shows:
- where InvGate Service Management is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name InvGate Service Management, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.