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IT service management · October 2026 Edition
Jira Service Management vs ManageEngine ServiceDesk Plus
Two of fourteen models named Jira Service Management first on the direct prompt; one named ManageEngine ServiceDesk Plus. Both were named by all fourteen models and Jira Service Management carries 64 labels and ManageEngine ServiceDesk Plus 44, so the shares are not directly comparable.
Named in nine categories this edition.
Named in six categories this edition.
First-choice share12%11%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate8%7%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#2#3A position in a field of 11; printed, not drawn.
Labels6444A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Jira Service Management reading right to left. Rank and label count are printed, not drawn.Freshservice was named alongside these two in fourteen of the fourteen direct answers. Freshservice vs Jira Service Management · Freshservice vs ManageEngine ServiceDesk Plus · Jira Service Management vs Spiceworks Cloud Help Desk
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the IT service management page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
Jira Service ManagementFirst choices, of fourteen modelsManageEngine ServiceDesk Plus
Direct21
Paraphrase00
Comparative00
Budget-constrained45
Scale-constrained10
Negative005 against Jira Service Management · 3 against ManageEngine ServiceDesk Plus
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Across every category in the October 2026 Edition, Jira Service Management and ManageEngine ServiceDesk Plus were named in the same answer ninety-two times, of the 316 answers naming Jira Service Management and the 126 naming ManageEngine ServiceDesk Plus. In those answers ManageEngine ServiceDesk Plus took the first choice six times and Jira Service Management eleven.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where Jira Service Management and ManageEngine ServiceDesk Plus stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | | ||
| GPT-5.4 mini | | | | | ||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | | | ||
| Grok 4.20 | | | | | | |
| Mistral Small | | | ||||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | | ||||
| Qwen 3.7 Flash | | | | | | |
| Kimi K2 | | | | | | |
| GLM 4.7 FlashX | | | | | | |
| MiniMax M2.5 | | | | | | |
| GPT-6 Luna | | | | | ||
| Muse Glimmer 30B | | | | |
Jira Service Management ManageEngine ServiceDesk Plus first choice named as an alternative argued againstblank: not namedEach cell is one answer, Jira Service Management on the left and ManageEngine ServiceDesk Plus on the right.The direct prompt
The plain question, one answer per model, grouped by where Jira Service Management and ManageEngine ServiceDesk Plus stood in it.
Jira Service Management first, ManageEngine ServiceDesk Plus not the choice
2 of 14 modelsManageEngine ServiceDesk Plus was named in the answer but not as the choice, or not at all.Qwen 3.7 FlashFreshservice, Jira Service Management
MiniMax M2.5Freshservice, Jira Service Management
ManageEngine ServiceDesk Plus first, Jira Service Management not the choice
1 of 14 modelsJira Service Management was named in the answer but not as the choice, or not at all.Llama 4 MaverickFreshservice, Hiver, ManageEngine ServiceDesk Plus
Neither was the first choice, one was named
11 of 14 modelsThe answer put something else first and named one of the two as an alternative.Claude Haiku 4.5Freshservice alternatives: InvGate Service Management, ManageEngine ServiceDesk Plus, SysAid
GPT-5.4 miniFreshservice alternatives: Jira Service Management, ManageEngine ServiceDesk Plus
Gemini 3.5 FlashFreshservice alternatives: HaloITSM, InvGate Service Management, Jira Service Management, SysAid
Perplexity SonarFreshservice alternatives: BMC Helix ITSM, Jira Service Management, ServiceDesk Plus, SysAid
Grok 4.20Freshservice alternatives: InvGate Service Management, Jira Service Management, SysAid
Mistral SmallFreshservice alternatives: Jira Service Management, SolarWinds Service Desk
DeepSeek V4 FlashFreshservice alternatives: Jira Service Management, ManageEngine ServiceDesk Plus
Kimi K2Freshservice alternatives: Jira Service Management, ManageEngine ServiceDesk Plus
GLM 4.7 FlashXFreshservice alternatives: Jira Service Management, ManageEngine ServiceDesk Plus
GPT-6 LunaFreshservice alternatives: Jira Service Management, ManageEngine ServiceDesk Plus
Muse Glimmer 30BFreshservice alternatives: Jira Service Management, ManageEngine ServiceDesk Plus, Zendesk
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Level: the same share of first choices.
Jira Service Management9%#3 of 12ManageEngine ServiceDesk Plus9%#4 of 12Mid-marketThe figures above
Jira Service Management leads by two points.
Jira Service Management12%#2 of 11ManageEngine ServiceDesk Plus11%#3 of 11Enterprise
Jira Service Management leads by thirteen points.
Jira Service Management13%#2 of 9ManageEngine ServiceDesk Plus0%#8 of 9What the models said about Jira Service Management
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Five of six in this category shown.
“good fit for Atlassian-centric teams, but the listed drawbacks are limited mobile functionality, complex setup for beginners, and expensive higher-tier plans” Perplexity Sonar · negative prompt · soft negative
“If you try to run JSM as a standalone ITSM tool in a non-developer-heavy organization, it often feels clunky and disconnected.” Gemini 3.5 Flash · negative prompt · soft negative
“The two most prominent contenders for this segment are Freshservice and Atlassian\u2019s Jira Service Management (JSM)” Qwen 3.7 Flash · direct prompt · first choice
“Freshservice and Jira Service Management often hit the sweet spot for mid-market B2B companies” MiniMax M2.5 · direct prompt · first choice
“Best overall for a limited budget: Start with Jira Service Management (free up to 10 agents)” MiniMax M2.5 · budget prompt · first choice
What the models said about ManageEngine ServiceDesk Plus
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of seven in this category shown.
“Skip ManageEngine if UX modernness and low-code Python/PowerShell automation matter to you.” DeepSeek V4 Flash · negative prompt · soft negative
“Concerns: Limited reporting capabilities.” GLM 4.7 FlashX · negative prompt · soft negative
“it demands extreme caution” Gemini 3.5 Flash · negative prompt · soft negative
“the best ITSM platform is usually ManageEngine ServiceDesk Plus if you need a real ITSM workflow” Perplexity Sonar · budget prompt · first choice
“Do you have 4 to 5 IT agents? Go with ManageEngine ServiceDesk Plus (Free tier).” Gemini 3.5 Flash · budget prompt · first choice
“top-rated platforms such as Freshservice, ManageEngine ServiceDesk Plus, or Hiver” Llama 4 Maverick · direct prompt · first choice
Also compared
Freshservice vs Jira Service ManagementFreshservice vs ManageEngine ServiceDesk PlusJira Service Management vs Spiceworks Cloud Help DeskJira Service Management vs InvGate Service ManagementJira Service Management vs SolarWinds Service DeskManageEngine ServiceDesk Plus vs Spiceworks Cloud Help DeskManageEngine ServiceDesk Plus vs InvGate Service ManagementManageEngine ServiceDesk Plus vs SolarWinds Service DeskAll fifteen head-to-head pages and the full ITSM standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.