Every category where a model named Alloy Navigator for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
IT service management	IT operations and endpoint	0%	12 of 48	0%	5	under 10 labels · led by Freshservice at 58%

Movement

This is the first edition on this tier, so no move can be computed for Alloy Navigator yet. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Alloy Navigator across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	Alternative	Mention	Labels
Claude Haiku 4.5	1	0	1
GPT-5.4 mini	0	0	0
Gemini 3.5 Flash	0	0	0
Perplexity Sonar	1	0	1
Grok 4.1 Fast	0	0	0
Mistral Small	0	2	2
DeepSeek V4 Flash	0	1	1
Llama 4 Maverick	0	0	0
Qwen 3.7 Flash	0	0	0
Kimi K2	0	0	0
GLM 4.7 FlashX	0	0	0
MiniMax M2.5	0	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct7 labels1

Paraphrase0 labelsNone

Comparative8 labelsNone

Budget-constrained7 labelsNone

Scale-constrained3 labelsNone

Negative1 labelNone

First choiceAlternativeMentionNegative26 labels in all, every segment counted; 1 of the 1 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Pricing ranges from $19–86/tech/month for everything – ITSM, asset management, network discovery – in one platform” Claude Haiku 4.5 · ITSM · budget prompt · alternative

“Best value if you can spend a bit more: Alloy Navigator, which one comparison says offers strong value” Perplexity Sonar · ITSM · budget prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as Alloy Navigator, over the 26 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Alloy Navigator was named but was not.

ProductSame answerTook the first choice insteadHead to head

Freshservice21 of 2613Not in the top three

ManageEngine ServiceDesk Plus21 of 265Not in the top three

Jira Service Management19 of 261Not in the top three

Spiceworks Cloud Help Desk10 of 262Not in the top three

SysAid7 of 260Not in the top three

ServiceNow6 of 262Not in the top three

HappyFox6 of 260Not in the top three

HaloITSM4 of 260Not in the top three

BMC Helix ITSM3 of 260Not in the top three

Atera2 of 260Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Alloy Navigator. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 26 of the 26 answers that named Alloy Navigator and are not a share of its labels.

Domains cited

alloysoftware.com24

gartner.com21

eesel.ai20

blog.invgate.com13

cloudnuro.ai12

siit.io8

toolradar.com8

xurrent.com7

guideflow.com6

motadata.com6

125 of the 125 domain citations in answers naming Alloy Navigator came from somebody else's page.

Pages cited

alloysoftware.com/blog/best-itsm-platforms-for-small-business23

gartner.com/reviews/market/it-service-management-platforms21

eesel.ai/blog/itsm-for-smb20

cloudnuro.ai/blog/best-itsm-tools-for-small-businesses-budget-friendly-options-with-enterp12

blog.invgate.com/best-itsm-software-for-small-business10

toolradar.com/guides/best-itsm-software8

xurrent.com/blog/top-itsm-tools7

guideflow.com/blog/it-service-management-tools6

Pages are listed as the models cited them.

Names read as Alloy Navigator

What the judge wrote, as written, with how often. The vendor table decides that these count as Alloy Navigator; a claim can dispute any of them.

Alloy Software 2

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Alloy Navigator's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Alloy Navigator, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at alloy.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.