Small business=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 58 → 56 of 57
BMC Helix · 3 categories · RankedBMC Helix ITSM
112Judge labels
0First choices
45Negative labels
14 / 14Models named it
3Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.8, every buyer segment counted.
Best standing
0% in ITSM for mid-market buyers
Rank 68 of 69 in the mid-market standingcriticized challenger
0 of 14 models made it the first choice on the direct prompt; 48% of its 31 labels there were negative.
What the models named instead of BMC Helix ITSM →By buyer segmentRead the same way at every buyer size.
Small business58 of 59
0%15 labels
criticized challenger
Mid-market68 of 69
0%31 labels
criticized challenger
Enterprise7 of 51
0%57 labels
accepted challenger
In itsm · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named BMC Helix ITSM for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| IT service management | IT operations and endpoint | 0% | 68 of 69 | 48% | 31 | criticized challenger | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Incident management and on-call | IT operations and endpoint | 0% | 57 of 65 | 100% | 1 | under 10 labels · led by incident.io at 32% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| IT asset management | IT operations and endpoint | 0% | 47 of 82 | 0% | 1 | under 10 labels · led by Freshservice at 31% | newNew since September 2026: not ranked then, 0% now. |
Movement
Since September 2026, BMC Helix ITSM held within the floor in all three categories: no change cleared 11 points.
Best category · ITSM · by segment
Mid-market=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 45 → 55 of 56
Enterprise=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 7 of 45, unchanged
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| ITSM | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 45 → 68 of 69 |
| Incidents | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 48 → 57 of 65 |
| ITAM | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 47 of 82, unchanged |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated BMC Helix ITSM across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated BMC Helix ITSM across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 1 | 1 | 0 | 2 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 2 | 3 |
| Perplexity Sonar | 0 | 1 | 1 | 1 | 3 |
| Grok 4.20 | 0 | 1 | 0 | 1 | 2 |
| Mistral Small | 0 | 0 | 3 | 1 | 4 |
| DeepSeek V4 Flash | 0 | 1 | 1 | 1 | 3 |
| Llama 4 Maverick | 0 | 0 | 0 | 1 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 3 | 3 |
| Kimi K2 | 0 | 1 | 0 | 2 | 3 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 1 | 2 |
| MiniMax M2.5 | 0 | 1 | 0 | 2 | 3 |
| GPT-6 Luna | 0 | 1 | 0 | 0 | 1 |
| Muse Glimmer 30B | 0 | 1 | 0 | 1 | 2 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct14 labelsNone
Paraphrase9 labelsNone
Comparative31 labels1not counted in share
Budget-constrained9 labelsNone
Scale-constrained12 labelsNone
Negative37 labelsNone
First choiceAlternativeMentionNegative112 labels in all, every segment counted; 0 of the 1 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“BMC Helix: Retained Leader standing through deep AIOps, automated root-cause analysis, and hybrid-cloud infrastructure management.” Muse Glimmer 30B · ITSM · comparative prompt · alternative
“ServiceNow or BMC Helix ITSM (choose ServiceNow for fastest AI innovation; BMC Helix for hybrid/On-Prem flexibility)” MiniMax M2.5 · ITSM · comparative prompt · alternative
“a direct competitor to ServiceNow, often chosen by enterprises with complex legacy infrastructure” GLM 4.7 FlashX · ITSM · comparative prompt · alternative
“more appropriate for organizations with complex multi-cloud or advanced orchestration needs” Perplexity Sonar · ITSM · direct prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“"Avoid BMC Helix (previously known as Remedy). It's filled with glitches and, even after more than two years, still isn't functioning properly."” Muse Glimmer 30B · ITSM · negative prompt · hard negative
“Avoid BMC Helix entirely unless you have a compelling compliance reason and a dedicated team to babysit it.” DeepSeek V4 Flash · ITSM · negative prompt · hard negative
“most experts recommend steering clear unless you have an existing massive investment in BMC workflows” Qwen 3.7 Flash · ITSM · negative prompt · hard negative
“BMC Helix (previously known as Remedy) - due to its glitches and poor functionality.” Llama 4 Maverick · ITSM · negative prompt · hard negative
Named alongside
The products named in the same answers as BMC Helix ITSM, over the 110 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and BMC Helix ITSM was named but was not.ShowHide
Named alongside
The products named in the same answers as BMC Helix ITSM, over the 110 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and BMC Helix ITSM was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named BMC Helix ITSM. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 97 of the 110 answers that named BMC Helix ITSM and are not a share of its labels.
Domains cited
blog.invgate.com40
atomicwork.com39
motadata.com37
expertinsights.com36
virima.com34
ones.com32
freshworks.com31
teamdynamix.com31
gartner.com27
g2.com26
333 of the 333 domain citations in answers naming BMC Helix ITSM came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
bmc.com is not in Google's top ten for any of the category's searches. In the answers, BMC Helix ITSM takes 0% of first choices and Freshservice takes 58%.ShowHide
Search and answers
bmc.com is not in Google's top ten for any of the category's searches. In the answers, BMC Helix ITSM takes 0% of first choices and Freshservice takes 58%.
ShowHideIn search
Google, US estimatesPosition for “itsm platform”
–
not in the top ten
Position for “itsm platforms”
–
not in the top ten
- Searches for its name, Google
- 320 a month (“bmc helix itsm”)
- AI search demand for its name, est.
- 4 a month
- Its company's site
- bmc.com shared with BMC Helix's other products; the figures are the site's
- Organic visits to its site
- about 188,432 a month
- Searches its site ranks for
- 18,749 · 1,258 in the top three
- Sites linking to it
- 15,299
- Paid Google search
- 1 searches its ads show for, about 4 clicks and $29 a month (estimate)
In answers
This editionShare of first choices
0%
rank 68 of 69 in ITSM
Segment leader
58%
Freshservice
- First choices
- 0 across its categories
- Named in
- 110 answers
- Its own site cited
- in 97 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
Names read as BMC Helix ITSM
What the judge wrote, as written, with how often. The vendor table decides that these count as BMC Helix ITSM; a claim can dispute any of them.
BMC Helix 10BMC Helix (formerly Remedy) 2BMC Helix ITSM (formerly Remedy) 2BMC Helix ITSM / BMC Remedy 2BMC 1
Follow BMC Helix ITSM
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
BMC Helix is the company behind BMC Helix ITSM.ShowHide
The company
BMC Helix is the company behind BMC Helix ITSM.
ShowHideOn record
Company records- Also from BMC Helix
- BMC Helix / Remedy, BMC Helix Asset Management, BMC Helix CMDB, BMC Helix ITAM
In its own words
Stated by the vendor, not checked- Positioning
- The BMC Helix SaaS solution hosted in local data centers and operated out of Germany helps modernize enterprise service delivery in regulated markets.
- For
- customers in the German-regulated market
- Certifications
- C5-attestedGDPRISO27001ISO14001Greenhouse Gas Protocol:2004BSI C5:2020
- Hosting
- GermanyEU
- Not stated on the pages read
- Price, starting price, free plan or trial, integrations, customers
What BMC Helix ITSM's own pages state, read September 28, 2026: bmc.com/partners/bmc-helix-delivery-partners.html, bmc.com/newsroom/mentions/bmc-helix-saas-solution.html, bmc.com/newsroom/mentions/bmc-helix-saas-solution-germany.html, bmc.com/newsroom/releases/bmc-launches-helix-regulated-cloud.html, bmc.com/newsroom/mentions/new-solutions-in-the-bmc-helix-platform.html. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when BMC Helix ITSM's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as BMC Helix ITSM, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for BMC Helix ITSM by email, built from the raw record of the edition. It shows:
- where BMC Helix ITSM is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name BMC Helix ITSM, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.