Every category where a model named SysAid for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
AI IT support agents	IT operations and endpoint	4%	8 of 121	0%	9	under 10 labels · led by Freshservice with Freddy AI at 11%
IT service management	IT operations and endpoint	0%	12 of 69	7%	15	accepted challenger	=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
IT asset management	IT operations and endpoint	0%	75 of 82	100%	1	under 10 labels · led by Freshservice at 31%	=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
IT documentation	IT operations and endpoint	0%	56 of 92	0%	1	under 10 labels · led by Hudu at 17%
IT financial management	IT operations and endpoint	0%	127 of 159	0%	1	under 10 labels · led by Nicus ITFM Platform at 9%

Movement

This is the first edition on this tier, so no move can be computed for SysAid yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated SysAid across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	First choice	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	2	0	0	2
GPT-5.4 mini	0	1	0	0	1
Gemini 3.5 Flash	0	4	0	0	4
Perplexity Sonar	0	1	2	1	4
Grok 4.20	0	2	0	1	3
Mistral Small	1	0	0	0	1
DeepSeek V4 Flash	0	2	2	0	4
Llama 4 Maverick	1	0	0	0	1
Qwen 3.7 Flash	0	0	0	0	0
Kimi K2	0	0	1	0	1
GLM 4.7 FlashX	0	0	1	0	1
MiniMax M2.5	0	1	0	0	1
GPT-6 Luna	0	0	1	0	1
Muse Glimmer 30B	0	1	2	0	3

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct16 labels2

Paraphrase3 labelsNone

Comparative21 labels1not counted in share

Budget-constrained4 labelsNone

Scale-constrained9 labelsNone

Negative9 labelsNone

First choiceAlternativeMentionNegative62 labels in all, every segment counted; 2 of the 3 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Freshservice, SysAid, and Atera are the most frequently recommended AI agents for IT support” Mistral Small · AI IT agents · direct prompt · first choice

“1. Freshservice or SysAid for clear, unbundled pricing.” Llama 4 Maverick · AI IT agents · direct prompt · first choice

“Solid, cost-efficient choices that offer balanced ITIL practices with easy setup for mid-sized organizations.” Gemini 3.5 Flash · ITSM · scale prompt · alternative

“positioned for mid-market organizations with between 250 and 5,000 employees needing real automation” Claude Haiku 4.5 · ITSM · direct prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Poor support... When to avoid: Global/distributed teams needing 24/7 reliability.” Grok 4.20 · ITSM · negative prompt · hard negative

“though it is typically better for teams willing to pay for a broader suite” Perplexity Sonar · ITAM · budget prompt · soft negative

Named alongside

The products named in the same answers as SysAid, over the 62 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and SysAid was named but was not.

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ProductSame answerTook the first choice insteadHead to head

Freshservice46 of 6218Not among the top eight

Jira Service Management31 of 622Not among the top eight

ServiceNow ITSM28 of 625Not among the top eight

ManageEngine ServiceDesk Plus24 of 623Not among the top eight

BMC Helix ITSM20 of 621Not among the top eight

InvGate Service Management16 of 622Not among the top eight

Zendesk13 of 620Not among the top eight

Spiceworks Cloud Help Desk10 of 621Not among the top eight

Ivanti Neurons for ITSM10 of 620Not among the top eight

HaloITSM9 of 620Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named SysAid. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 58 of the 62 answers that named SysAid and are not a share of its labels.

Domains cited

blog.invgate.com25

eesel.ai22

g2.com18

resources.rework.com18

atomicwork.com17

motadata.com16

siit.io16

virima.com16

deel.com15

gartner.com14

177 of the 177 domain citations in answers naming SysAid came from somebody else's page.

Pages cited

atomicwork.com/itsm/best-itsm-tools15

blog.invgate.com/best-itsm-tools12

deel.com/blog/best-itsm-tools12

expertinsights.com/it-management/the-top-it-service-management-itsm-solutions11

motadata.com/blog/best-itsm-tools11

eesel.ai/blog/itsm-for-smb10

xurrent.com/blog/top-itsm-tools10

alloysoftware.com/blog/best-itsm-platforms-for-small-business9

Pages are listed as the models cited them.

Search and answers

sysaid.com is not in Google's top ten for any of the category's searches. In the answers, SysAid takes 4% of first choices and Freshservice with Freddy AI takes 11%.

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In search

Google, US estimates

Position for “ai it support agents”

–

not in the top ten

Position for “ai agent for it support”

–

not in the top ten

Searches for its name, Google: 1,600 a month (“sysaid”)
AI search demand for its name, est.: 37 a month
Organic visits to its site: about 47,976 a month
Searches its site ranks for: 3,298 · 254 in the top three
Sites linking to it: 6,682
Paid Google search: No ads found in the estimate; that does not mean it runs none

Ads on GoogleDetailLess

107 ads · 49 video, 38 text, 20 image · 26 shown in the last 30 days

First shown January 2024, as SysAid Technologies LTD, verified. Ads started 2025-10 to 2026-09: 80 in the year, 27 before.

On Google's pages: 1 2 3 4

In answers

This edition

Share of first choices

rank 8 of 121 in AI IT agents

Segment leader

11%

Freshservice with Freddy AI

First choices: 2 across its categories
Named in: 62 answers
Its own site cited: in 58 of the answers that named it

Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

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Addresses on sysaid.com

1,828

subdomains included

Content

991

counted in the table below

Documentation

238

Product · Integration

6 · 440

Kind	Pages	Last 90 days	Latest	Categories named
Blog	579	8	2026-09-09	ITSM, ITAM
Glossary or explainer	122	0	2025-11-23	ITSM, ITAM
Webinar or virtual event	77	1	2026-07-29	ITSM, ITAM
News or press	74	2	2026-08-26	ITSM, ITAM
Case study	38	0	2026-04-30
Report or ebook	30	0	2026-05-14	ITSM
Comparison	28	4	2026-09-08	ITSM
Podcast or video	26	0	2026-04-19	ITSM
Conference or event	14	0	2026-05-20	ITSM
Template or tool	3	undated

Most recent

2026-09-09Ai automations for itsm blog
2026-09-08Freshservice alternative comparison
2026-09-08Freshservice alternative v3 comparison
2026-09-02Blog service desk freshservice vs sysaid comparison
2026-08-26Sysaid shortlisted for best agentic ai solution in the 2026 a i awards news or press
2026-08-20Blog software visibility shadow ai blog

How it is countedHide how it is counted

Every page sysaid.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.

Follow SysAid

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

SysAid is its own company.

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In its own words

Stated by the vendor, not checked

Positioning: AI-powered ITSM platform
sysaid.com
For: IT teams
sysaid.com
Price stated: Professional: $89 /agent/month; Enterprise: Custom /starting at 20 agents sysaid.com/pricing
Starting price: 89 sysaid.com/pricing
Free plan or trial: Start a free trial; no credit card required sysaid.com/pricing
Integrations claimed: 1000 sysaid.com
Certifications: AI Certification ProgramGDPRCCPASOC 2 Type IIISO 270012701727018ISO27017
Hosting: Multi-Region Data Residency
Customers named: CybexMission Health ServicesTemco LogisticsScotia InvestmentsUNIVERSITY OF MICHIGANHAIFA MUNICIPALITY ITQUEEN’S UNIVERSITYBacardi

What SysAid's own pages state, read September 28, 2026: sysaid.com, sysaid.com/pricing, trust.sysaid.com, sysaid.com/solutions/higher-education, sysaid.com/customers. A claimed page can correct any of them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when SysAid's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as SysAid, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for SysAid by email, built from the raw record of the edition. It shows:

where SysAid is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name SysAid, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.