Every category where a model named SysAid for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
IT service management	IT operations and endpoint	0%	7 of 48	0%	13	accepted challenger
IT asset management	IT operations and endpoint	0%	53 of 61	50%	2	under 10 labels · led by Snipe-IT at 24%
Incident management and on-call	IT operations and endpoint	0%	48 of 53	100%	1	under 10 labels · led by incident.io at 25%

Movement

This is the first edition on this tier, so no move can be computed for SysAid yet. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated SysAid across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	2	0	0	2
GPT-5.4 mini	0	0	0	0
Gemini 3.5 Flash	2	0	0	2
Perplexity Sonar	2	0	1	3
Grok 4.1 Fast	2	1	1	4
Mistral Small	1	1	0	2
DeepSeek V4 Flash	0	0	0	0
Llama 4 Maverick	1	0	0	1
Qwen 3.7 Flash	0	0	0	0
Kimi K2	1	0	0	1
GLM 4.7 FlashX	0	0	0	0
MiniMax M2.5	0	1	0	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct10 labelsNone

Paraphrase3 labelsNone

Comparative4 labelsNone

Budget-constrained2 labelsNone

Scale-constrained8 labelsNone

Negative8 labelsNone

First choiceAlternativeMentionNegative35 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“a comprehensive ITSM solution that is suitable for mid-market organizations with between 250 and 5,000 employees” Llama 4 Maverick · ITSM · direct prompt · alternative

“Known for its highly focused mid-market ROI and impressive generative AI capabilities (SysAid Copilot)” Gemini 3.5 Flash · ITSM · scale prompt · alternative

“Best For: Small-to-medium enterprises that do not have the budget or headcount” Gemini 3.5 Flash · ITSM · comparative prompt · alternative

“positioned strongly for mid-market organizations with automation ambitions” Perplexity Sonar · ITSM · direct prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Avoid if: You prioritize responsive support or easy extensibility.” Grok 4.1 Fast · ITAM · negative prompt · hard negative

“better fits when you need full ITSM ... they may be overkill” Perplexity Sonar · Incidents · negative prompt · soft negative

Named alongside

The products named in the same answers as SysAid, over the 35 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and SysAid was named but was not.

ProductSame answerTook the first choice insteadHead to head

Freshservice28 of 3517Not in the top three

Jira Service Management24 of 355Not in the top three

ServiceNow19 of 350Not in the top three

ManageEngine ServiceDesk Plus15 of 353Not in the top three

BMC Helix ITSM9 of 350Not in the top three

Zendesk9 of 350Not in the top three

Alloy Navigator7 of 351Not in the top three

HaloITSM7 of 350Not in the top three

Ivanti Neurons for ITSM7 of 350Not in the top three

InvGate Service Management6 of 350Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named SysAid. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 29 of the 35 answers that named SysAid and are not a share of its labels.

Domains cited

gartner.com18

blog.invgate.com14

motadata.com13

alloysoftware.com11

eesel.ai11

expertinsights.com9

sysaid.comYour site7

virima.com7

deskday.com6

teamdynamix.com6

Ninety-five of the 102 domain citations in answers naming SysAid came from somebody else's page.

Pages cited

gartner.com/reviews/market/it-service-management-platforms16

alloysoftware.com/blog/best-itsm-platforms-for-small-business11

eesel.ai/blog/itsm-for-smb10

motadata.com/blog/best-itsm-tools9

blog.invgate.com/best-itsm-software-for-mid-market-companies6

deskday.com/best-itsm-tools6

expertinsights.com/it-management/the-top-it-service-management-itsm-solutions6

teamdynamix.com/blog/best-itsm-tools6

Pages are listed as the models cited them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when SysAid's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as SysAid, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at sysaid.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.