AI Indexes
IT AI Index
October 2026 Edition · The permanent record of this edition. The unqualified address always carries the latest edition.
Index › IT operations and endpoint › October 2026 Edition

IT documentation

Asked as “IT documentation platform”, and as “IT knowledge and asset documentation tool”, on behalf of a mid-market B2B company. 52 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each. Added to the October 2026 Edition on October 4, 2026; its answers are read by the distilled judge (ai-indexes-judge-qwen3-14b-run3), not the claude-opus-5 judge of the earlier categories: how the two compare.
Standing · first-choice share
17%
Contested · Hudu 17%
17Confluence17Hudu15Document36050others

17% of first choices, contested.

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.

The standing

Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a mid-market B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince September 2026
01Hudu17%6%32accepted challengernewNew since September 2026: not ranked then, 17% now.
02Confluence17%21%56accepted challengernewNew since September 2026: not ranked then, 17% now.
03Document36015%3%35accepted challengernewNew since September 2026: not ranked then, 15% now.
04BookStack13%5%20accepted challengernewNew since September 2026: not ranked then, 13% now.
05Notion8%24%50accepted challengernewNew since September 2026: not ranked then, 8% now.
06IT Glue4%21%38accepted challengernewNew since September 2026: not ranked then, 4% now.
07GitBook2%10%21accepted challengernewNew since September 2026: not ranked then, 2% now.
08Docusaurus2%8%12accepted challengernewNew since September 2026: not ranked then, 2% now.
Show the two products at 0%, ordered by negative rate
10NinjaOne Documentation0%29%14criticized challengernewNew since September 2026: not ranked then, 0% now.
09Scribe0%0%11accepted challengernewNew since September 2026: not ranked then, 0% now.

The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured

Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
All twenty-eight head-to-head pages: the top eight products, each against each

Recommended versus criticized

Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.

Criticized challengerCriticized default
Negative label rate →
01
02
03
04
05
06
07
D08
09
N10
Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative30%
Key
01Hudu17%
02Confluence17%
03Document36015%
04BookStack13%
05Notion8%
06IT Glue4%
07GitBook2%
08Docusaurus2%
09Scribe0%
10NinjaOne Documentation0%

What they warned about

Three of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Grok 4.1 Fast, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5 and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Confluence
21%
12 of 56 labels negative · 9 of 14 models · 2 hard negative
“Platforms to Avoid or Use Cautiously ... **Confluence** (Atlassian) **Major Red Flags:** - **Slow performance**” GLM 4.7 FlashX, negative prompt
Notion
24%
12 of 50 labels negative · 8 of 14 models · 1 hard negative
“Avoid for enterprise IT due to potential sprawl and compliance gaps.” Grok 4.1 Fast, negative prompt
SharePoint
56%
5 of 9 labels negative · 5 of 14 models
“Storing system passwords, API keys, or break-glass credentials in plain text inside SharePoint... is a severe security risk” Gemini 3.5 Flash, negative prompt
IT Glue
21%
8 of 38 labels negative · 4 of 14 models · 2 hard negative
“Platforms with Significant Concerns ... IT Glue (Kaseya) ... Aggressive vendor lock-in” Kimi K2, negative prompt

What they cite

Citations exist only for the models that return a source list: fourteen of the fourteen in this edition, and all six flagship models on the expanded tier.

Sites the answers cite

76 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 1031 links across 236 sites, every framing counted. Ranked by the number of answers carrying the site or page. None of the 252 answers across every segment cited this index's own page for the category.

vendor site · ONES.com35 answers · 59 citations · 12 models
vendor site · Ferndesk29 answers · 31 citations · 11 models
vendor site · Document36026 answers · 30 citations · 12 models
26 answers · 26 citations · 10 models
25 answers · 25 citations · 11 models
vendor site · ClickUp18 answers · 18 citations · 9 models
vendor site · GitBook17 answers · 24 citations · 8 models
17 answers · 18 citations · 8 models
vendor site · G216 answers · 29 citations · 9 models
vendor site · Mintlify15 answers · 19 citations · 8 models
vendor site · NinjaOne14 answers · 18 citations · 7 models
14 answers · 14 citations · 9 models

Pages the answers cite

The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.

Search against answers

Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best it documentation platform”, “it documentation platform”, “it documentation platforms”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
Company and productsShareOwn site citedName searches, GoogleAI search demand, est.Organic visitsPaid search a month, est.Google ads, last 30 daysBest Google position
Hudu hudu.com17%883,600672,3151
Confluence atlassian.com17%155165,0006,6174,724,388$5,906616
Document360 document360.com15%941,3002015,294$64892
BookStack bookstackapp.com13%4612,100989,396
Notion notion.com8%153673,00015,6081,061,46652
Freshservice freshworks.com8%3818,100221111,586$14,486113
IT Glue itglue.com4%1186,600231,37320,56618
ClickHelp4%
GitBook gitbook.com2%556,60011310,11814
Docusaurus2%5,40054

Google's top ten for the three searches hold 19 sites; 3 of them are among the sites the models cited here (ferndesk.com, gitbook.com, mintlify.com). The first result for “best it documentation platform” is reddit.com.

How they answered

Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHide
ModelDirect“What is the best IT documentation platform for a mid-market B2B company?”Paraphrase“Which IT knowledge and asset documentation tool would you recommend to a mid-sized B2B company?”Comparative“What are the top IT documentation platforms and how do they differ?”Budget-constrained“What is the best IT documentation platform for a company with a limited budget?”Scale-constrained“We are a 500 person company evaluating an IT documentation platform. What should we look at?”Negative“Which IT documentation platforms should I avoid or be cautious about?”
Claude Haiku 4.5Document360
Three alternativesConfluence, Hudu, Tango
Confluence, FreshserviceChanged
Two alternativesNotion, Snipe-IT
no first choiceagainst: HugoBookStack
Three alternativesBlueSpice MediaWiki, Confluence, Nuclino
no first choicenothing named
GPT-5.4 miniIT Glue
Two alternativesConfluence, Document360
HuduChanged
One alternativeIT Glue
Document360
Six alternativesConfluence, Docusaurus, Guru, MkDocs, Notion, Sphinx
against: SharePoint
Notion
Three alternativesBookStack, Google Drive, Microsoft OneDrive
against: Confluence
no first choicenothing named
Gemini 3.5 FlashHudu
Four alternativesAtlassian Confluence, BookStack, Scribe, Tango
against: Coda, IT Glue, Notion
HuduHeld
Four alternativesBookStack, Confluence, Jira Service Management, Snipe-IT
against: IT Glue
Hudu, IT Glue
Four alternativesBookStack, Confluence, Notion, Tango
BookStack, ITFlow
Seven alternativesBitwarden, Confluence, Hudu, IT Portal, Notion, Snipe-IT, Vaultwarden
against: IT Glue
Hudu
Ten alternativesConfluence, Document360, Freshservice, GitBook, IT Glue, Jira Service Management, Notion, Scribe, Tango, Zendesk Guide
against: BookStack, Confluence, IT Glue, ITBoost, ITFlow, Notion, OneNote, Passportal, SharePoint, Wiki.js
Perplexity SonarDocument360
Two alternativesConfluence, ONES Wiki
Document360Held
Three alternativesGitBook, M-Files, Notion
Confluence
Four alternativesDocument360, GitBook, Hudu, IT Glue
against: ClickUp Docs, NinjaOne Documentation
Confluence
One alternativeNuclino
against: GitBook
no first choiceagainst: Datadog Software Catalog description fields, Docusaurus, GitHub Wikis and Discussions, Google Docs, Google Sites, MkDocs, NinjaOne Documentation, ServiceNow description fields, Slack threads
Grok 4.1 FastConfluence
Two alternativesClickUp Docs, Notion
IT GlueChanged
Three alternativesFreshservice, Lansweeper, ManageEngine ServiceDesk Plus
Hudu, IT Glue
Four alternativesBookStack, ClickUp Docs, Confluence, Notion
BookStack
Three alternativesDokuWiki, Outline, Wiki.js
against: Confluence, IT Glue, Notion
Confluence
Four alternativesDocument360, Hudu, NinjaOne Documentation, Notion
against: Confluence, DokuWiki, Google Workspace, IT Glue, MediaWiki, Notion, SharePoint, Slack/Canvas, Teams Channels, raw GitHub Markdown repos
Mistral SmallDocument360, Notion
Two alternativesAtera, Microsoft SharePoint
ClickHelpChanged
One alternativeAtera
Confluence
Five alternativesGuru, Notion, Nuclino, Read the Docs, Slab
DokuWiki, MediaWiki
One alternativeNotion
no first choiceagainst: Confluence, Notionagainst: Google Drive, Slack
DeepSeek V4 FlashConfluence, Hudu
Three alternativesDocument360, GitBook, Notion
FreshserviceChanged
Three alternativesConfluence, Hudu, IT Glue
against: ServiceNow
Confluence
Six alternativesClickUp Docs, Document360, GitBook, Hudu, IT Glue, Notion
BookStack
Three alternativesConfluence, Hudu, Wiki.js
no first choice
Four alternativesConfluence, Document360, Guru, IT Glue
against: Notion
nothing named
Llama 4 MaverickDocument360
Two alternativesBit.ai, Notion
no first choiceChangedno first choiceNotion
Three alternativesHelpndoc, IT Glue, ONES Wiki
no first choicenothing named
Qwen 3.7 FlashConfluence
Two alternativesDocument360, Notion
FreshserviceChanged
Three alternativesAssetSonar, Confluence, Snipe-IT
no first choiceNotion
Three alternativesBookStack, Docusaurus, GitBook
no first choiceagainst: Confluence, Notion, SharePoint
Kimi K2Hudu
Two alternativesIT Glue, NinjaOne Documentation
against: Confluence, Notion
FreshserviceChanged
Four alternativesConfluence, Hudu, IT Glue, ManageEngine AssetExplorer
IT Glue
Six alternativesConfluence, Document360, GitBook, Hudu, NinjaOne Documentation, Notion
BookStack
Four alternativesConfluence, Notion, Outline, Wiki.js
no first choiceagainst: Notionagainst: Confluence, Document360, GitBook, IT Glue, Notion
GLM 4.7 FlashXConfluence, GitBook
Three alternativesDocument360, NinjaOne Documentation, ONES Wiki
Document360Changed
Four alternativesConfluence, IT Glue, Lansweeper, Notion
no first choiceBookStack, Wiki.js
Three alternativesDocusaurus, DokuWiki, MediaWiki
no first choiceagainst: Confluence, DokuWiki, MediaWiki, NinjaOne Documentation, Notion
MiniMax M2.5ClickHelp, Document360
Three alternativesKnowmax, NinjaOne Documentation, Notion
Confluence, ServiceNowChanged
Two alternativesDocument360, Notion
no first choiceConfluence
Two alternativesNotion, Scribe
no first choiceagainst: Google Drive, Microsoft Word, NinjaOne Documentation, Slack/Canvas
GPT-6 LunaHudu
Two alternativesConfluence, IT Glue
HuduHeld
Two alternativesFreshservice, Jira Service Management with Assets
no first choiceBookStack
One alternativeHudu
against: SharePoint
no first choiceagainst: Confluence, Confluence Data Center, Confluence Server, Hudu
Muse Glimmer 30BDocument360
Two alternativesFreshservice, GitBook
against: Confluence, Notion
HuduChanged
Five alternativesDocusnap, IT Glue, ManageEngine AssetExplorer, Snipe-IT, SysAid
Atlassian Confluence, GitBook
Three alternativesDocument360, Notion, ReadMe
against: Mintlify
Docusaurus
Five alternativesMediaWiki, Mintlify, Nuclino, ONES Wiki, Slite
against: Confluence
no first choiceagainst: Atlassian Confluence, Hudu, IT Glue
Bold is the first choiceAlternatives are counted; the count opens them.What the answer argued against

The record

One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Eighty-four rows: every prompt, every model, every answer.
PromptModelVersion stringTime (UTC)SearchedSourcesLatency
Direct recommendationClaude Haiku 4.5claude-haiku-4-5-202510012026-10-05 00:35yes169 s
Direct recommendationGPT-5.4 minigpt-5.4-mini-2026-03-172026-10-04 22:52yes34 s
Direct recommendationGemini 3.5 Flashgemini-3.5-flash2026-10-05 00:35yes1827 s
Direct recommendationPerplexity Sonarsonar2026-10-05 01:50yes242 s
Direct recommendationGrok 4.1 Fastspacexai/grok-4.1-fast-non-reasoning via vertex2026-10-05 01:06yes2411 s
Direct recommendationMistral Smallmistral/mistral-small via mistral2026-10-04 22:12yes54 s
Direct recommendationDeepSeek V4 Flashdeepseek/deepseek-v4-flash via deepinfra2026-10-05 00:46yes1944 s
Direct recommendationLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-10-05 01:15yes52 s
Direct recommendationQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-10-05 01:54yes527 s
Direct recommendationKimi K2moonshotai/kimi-k2 via novita2026-10-04 23:04yes1825 s
Direct recommendationGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-10-05 00:28yes15101 s
Direct recommendationMiniMax M2.5minimax/minimax-m2.5 via minimax2026-10-05 01:01yes1020 s
Direct recommendationGPT-6 Lunagpt-6-luna2026-10-04 22:24yes411 s
Direct recommendationMuse Glimmer 30Bmeta/muse-glimmer-30b via togetherai2026-10-05 01:43yes2424 s
ParaphraseClaude Haiku 4.5claude-haiku-4-5-202510012026-10-05 01:49yes199 s
ParaphraseGPT-5.4 minigpt-5.4-mini-2026-03-172026-10-05 00:01yes25 s
ParaphraseGemini 3.5 Flashgemini-3.5-flash2026-10-04 23:38yes922 s
ParaphrasePerplexity Sonarsonar2026-10-04 23:12yes253 s
ParaphraseGrok 4.1 Fastspacexai/grok-4.1-fast-non-reasoning via vertex2026-10-04 23:39yes259 s
ParaphraseMistral Smallmistral/mistral-small via mistral2026-10-04 23:47yes54 s
ParaphraseDeepSeek V4 Flashdeepseek/deepseek-v4-flash via deepinfra2026-10-05 00:05yes2584 s
ParaphraseLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-10-05 00:46yes52 s
ParaphraseQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-10-05 01:13yes1040 s
ParaphraseKimi K2moonshotai/kimi-k2 via novita2026-10-05 00:15yes1525 s
ParaphraseGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-10-04 23:15yes1528 s
ParaphraseMiniMax M2.5minimax/minimax-m2.5 via minimax2026-10-05 01:54yes513 s
ParaphraseGPT-6 Lunagpt-6-luna2026-10-05 00:52yes317 s
ParaphraseMuse Glimmer 30Bmeta/muse-glimmer-30b via togetherai2026-10-05 00:58yes1522 s
ComparativeClaude Haiku 4.5claude-haiku-4-5-202510012026-10-05 01:28yes910 s
ComparativeGPT-5.4 minigpt-5.4-mini-2026-03-172026-10-05 01:10yes79 s
ComparativeGemini 3.5 Flashgemini-3.5-flash2026-10-05 00:52yes824 s
ComparativePerplexity Sonarsonar2026-10-05 01:42yes194 s
ComparativeGrok 4.1 Fastspacexai/grok-4.1-fast-non-reasoning via vertex2026-10-04 22:53yes189 s
ComparativeMistral Smallmistral/mistral-small via mistral2026-10-04 22:12yes109 s
ComparativeDeepSeek V4 Flashdeepseek/deepseek-v4-flash via deepinfra2026-10-04 22:35yes2550 s
ComparativeLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-10-04 22:32yes52 s
ComparativeQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-10-04 22:12yes1532 s
ComparativeKimi K2moonshotai/kimi-k2 via novita2026-10-05 01:22yes2223 s
ComparativeGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-10-04 23:48no046 s
ComparativeMiniMax M2.5minimax/minimax-m2.5 via minimax2026-10-05 01:38yes1519 s
ComparativeGPT-6 Lunagpt-6-luna2026-10-05 01:03yes622 s
ComparativeMuse Glimmer 30Bmeta/muse-glimmer-30b via togetherai2026-10-04 23:31yes2127 s
Budget constrainedClaude Haiku 4.5claude-haiku-4-5-202510012026-10-05 01:52yes168 s
Budget constrainedGPT-5.4 minigpt-5.4-mini-2026-03-172026-10-05 00:45no02 s
Budget constrainedGemini 3.5 Flashgemini-3.5-flash2026-10-05 01:20yes1525 s
Budget constrainedPerplexity Sonarsonar2026-10-05 00:01yes183 s
Budget constrainedGrok 4.1 Fastspacexai/grok-4.1-fast-non-reasoning via vertex2026-10-05 01:41yes259 s
Budget constrainedMistral Smallmistral/mistral-small via mistral2026-10-05 00:07yes157 s
Budget constrainedDeepSeek V4 Flashdeepseek/deepseek-v4-flash via deepinfra2026-10-05 01:28yes2532 s
Budget constrainedLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-10-05 00:23yes52 s
Budget constrainedQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-10-05 01:02yes518 s
Budget constrainedKimi K2moonshotai/kimi-k2 via novita2026-10-04 22:54yes1522 s
Budget constrainedGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-10-05 00:03yes1520 s
Budget constrainedMiniMax M2.5minimax/minimax-m2.5 via minimax2026-10-05 01:11yes522 s
Budget constrainedGPT-6 Lunagpt-6-luna2026-10-04 23:16yes314 s
Budget constrainedMuse Glimmer 30Bmeta/muse-glimmer-30b via togetherai2026-10-05 00:02yes1519 s
Scale constrainedClaude Haiku 4.5claude-haiku-4-5-202510012026-10-05 01:36no06 s
Scale constrainedGPT-5.4 minigpt-5.4-mini-2026-03-172026-10-05 01:20no08 s
Scale constrainedGemini 3.5 Flashgemini-3.5-flash2026-10-04 22:25yes930 s
Scale constrainedPerplexity Sonarsonar2026-10-05 00:04yes186 s
Scale constrainedGrok 4.1 Fastspacexai/grok-4.1-fast-non-reasoning via vertex2026-10-05 01:37yes118 s
Scale constrainedMistral Smallmistral/mistral-small via mistral2026-10-05 01:10no07 s
Scale constrainedDeepSeek V4 Flashdeepseek/deepseek-v4-flash via deepinfra2026-10-04 23:06yes2244 s
Scale constrainedLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-10-04 23:44yes54 s
Scale constrainedQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-10-05 00:39no025 s
Scale constrainedKimi K2moonshotai/kimi-k2 via novita2026-10-05 00:16yes1417 s
Scale constrainedGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-10-05 00:00yes1544 s
Scale constrainedMiniMax M2.5minimax/minimax-m2.5 via minimax2026-10-05 00:18yes540 s
Scale constrainedGPT-6 Lunagpt-6-luna2026-10-05 01:14yes214 s
Scale constrainedMuse Glimmer 30Bmeta/muse-glimmer-30b via togetherai2026-10-04 22:43yes1321 s
Negative framingClaude Haiku 4.5claude-haiku-4-5-202510012026-10-04 22:23no05 s
Negative framingGPT-5.4 minigpt-5.4-mini-2026-03-172026-10-05 00:51no03 s
Negative framingGemini 3.5 Flashgemini-3.5-flash2026-10-04 22:20yes2729 s
Negative framingPerplexity Sonarsonar2026-10-04 23:38yes184 s
Negative framingGrok 4.1 Fastspacexai/grok-4.1-fast-non-reasoning via vertex2026-10-05 01:00yes2412 s
Negative framingMistral Smallmistral/mistral-small via mistral2026-10-04 22:58yes54 s
Negative framingDeepSeek V4 Flashdeepseek/deepseek-v4-flash via deepinfra2026-10-05 00:33yes2355 s
Negative framingLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-10-05 01:12yes52 s
Negative framingQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-10-05 01:13yes1963 s
Negative framingKimi K2moonshotai/kimi-k2 via novita2026-10-05 00:33yes2425 s
Negative framingGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-10-04 22:39yes1421 s
Negative framingMiniMax M2.5minimax/minimax-m2.5 via minimax2026-10-04 23:59yes816 s
Negative framingGPT-6 Lunagpt-6-luna2026-10-04 22:38yes516 s
Negative framingMuse Glimmer 30Bmeta/muse-glimmer-30b via togetherai2026-10-05 01:44yes2025 s

Normalization in this category

Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.

ShowHide
Category-scoped readings
ClickUp read as ClickUp Docs
NinjaOne read as NinjaOne Documentation
ONES read as ONES Wiki
ONES.com read as ONES Wiki
Unresolved, counted raw
BlueSpice MediaWiki
Datadog Software Catalog description fields
GitHub Wiki
GitHub Wikis and Discussions
Google Sites
Guidde
Hugo
IT-Glue
ITBoost (by ConnectWise)
Jira Service Management with Assets
Knowmax
Movitera
Read.me
ServiceNow description fields
Slack threads
Starlight
SweetProcess
Teams Channels
VuePress
raw GitHub Markdown repos
Discontinued, still offered
No shut-down product was recommended here.
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