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IT service management · October 2026 Edition
ManageEngine ServiceDesk Plus vs InvGate Service Management
One of fourteen models named ManageEngine ServiceDesk Plus first on the direct prompt; zero named InvGate Service Management. ManageEngine ServiceDesk Plus was named by fourteen of the fourteen models and InvGate Service Management by seven and ManageEngine ServiceDesk Plus carries 44 labels and InvGate Service Management 12, so the shares are not directly comparable.
Named in six categories this edition.
Named in three categories this edition.
First-choice share11%2%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate7%0%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#3#5A position in a field of 11; printed, not drawn.
Labels4412A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, ManageEngine ServiceDesk Plus reading right to left. Rank and label count are printed, not drawn.Freshservice was named alongside these two in fourteen of the fourteen direct answers. Freshservice vs ManageEngine ServiceDesk Plus · Freshservice vs InvGate Service Management · Jira Service Management vs ManageEngine ServiceDesk Plus
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the IT service management page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
ManageEngine ServiceDesk PlusFirst choices, of fourteen modelsInvGate Service Management
Direct10
Paraphrase00
Comparative00
Budget-constrained50
Scale-constrained01
Negative003 against ManageEngine ServiceDesk Plus
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where ManageEngine ServiceDesk Plus and InvGate Service Management stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | ||||
| GPT-5.4 mini | | | | |||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | ||||
| Grok 4.1 Fast | | | | | | |
| Mistral Small | | |||||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | | ||||
| Qwen 3.7 Flash | | | | | ||
| Kimi K2 | | | | | ||
| GLM 4.7 FlashX | | | | |||
| MiniMax M2.5 | | | ||||
| GPT-6 Luna | | | | |||
| Muse Glimmer 30B | |
ManageEngine ServiceDesk Plus InvGate Service Management first choice named as an alternative argued againstblank: not namedEach cell is one answer, ManageEngine ServiceDesk Plus on the left and InvGate Service Management on the right.The direct prompt
The plain question, one answer per model, grouped by where ManageEngine ServiceDesk Plus and InvGate Service Management stood in it.
ManageEngine ServiceDesk Plus first, InvGate Service Management not the choice
1 of 14 modelsInvGate Service Management was named in the answer but not as the choice, or not at all.Llama 4 MaverickFreshservice, Hiver, ManageEngine ServiceDesk Plus
Neither was the first choice, one was named
9 of 14 modelsThe answer put something else first and named one of the two as an alternative.Claude Haiku 4.5Freshservice alternatives: InvGate Service Management, ManageEngine ServiceDesk Plus, SysAid
GPT-5.4 miniFreshservice alternatives: Jira Service Management, ManageEngine ServiceDesk Plus
Gemini 3.5 FlashFreshservice alternatives: HaloITSM, InvGate Service Management, Jira Service Management, SysAid
Grok 4.1 FastFreshservice alternatives: InvGate Service Management, Jira Service Management, SysAid
DeepSeek V4 FlashFreshservice alternatives: Jira Service Management, ManageEngine ServiceDesk Plus
Kimi K2Freshservice alternatives: Jira Service Management, ManageEngine ServiceDesk Plus
GLM 4.7 FlashXFreshservice alternatives: Jira Service Management, ManageEngine ServiceDesk Plus
GPT-6 LunaFreshservice alternatives: Jira Service Management, ManageEngine ServiceDesk Plus
Muse Glimmer 30BFreshservice alternatives: Jira Service Management, ManageEngine ServiceDesk Plus, Zendesk
Neither was named
4 of 14 modelsThe answer made no first choice from these two in this category.Perplexity SonarFreshservice alternatives: BMC Helix ITSM, Jira Service Management, ServiceDesk Plus, SysAid
Mistral SmallFreshservice alternatives: Jira Service Management, SolarWinds Service Desk
Qwen 3.7 FlashFreshservice, Jira Service Management
MiniMax M2.5Freshservice, Jira Service Management
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
ManageEngine ServiceDesk Plus leads by nine points.
ManageEngine ServiceDesk Plus9%#4 of 12InvGate Service Management0%#9 of 12Mid-marketThe figures above
ManageEngine ServiceDesk Plus leads by nine points.
ManageEngine ServiceDesk Plus11%#3 of 11InvGate Service Management2%#5 of 11Enterprise
Level: the same share of first choices.
ManageEngine ServiceDesk Plus0%#8 of 9InvGate Service Management0%#– of 9What the models said about ManageEngine ServiceDesk Plus
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of seven in this category shown.
“Skip ManageEngine if UX modernness and low-code Python/PowerShell automation matter to you.” DeepSeek V4 Flash · negative prompt · soft negative
“Concerns: Limited reporting capabilities.” GLM 4.7 FlashX · negative prompt · soft negative
“it demands extreme caution” Gemini 3.5 Flash · negative prompt · soft negative
“the best ITSM platform is usually ManageEngine ServiceDesk Plus if you need a real ITSM workflow” Perplexity Sonar · budget prompt · first choice
“Do you have 4 to 5 IT agents? Go with ManageEngine ServiceDesk Plus (Free tier).” Gemini 3.5 Flash · budget prompt · first choice
“top-rated platforms such as Freshservice, ManageEngine ServiceDesk Plus, or Hiver” Llama 4 Maverick · direct prompt · first choice
What the models said about InvGate Service Management
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of four in this category shown.
“Freshservice or InvGate are strong mid-market fits.” DeepSeek V4 Flash · scale prompt · first choice
“Solid, cost-efficient choices that offer balanced ITIL practices with easy setup for mid-sized organizations.” Gemini 3.5 Flash · scale prompt · alternative
“Value + scalability: InvGate or SysAid—high ratings, AI-native without bloat.” Grok 4.1 Fast · direct prompt · alternative
Also compared
Freshservice vs ManageEngine ServiceDesk PlusFreshservice vs InvGate Service ManagementJira Service Management vs ManageEngine ServiceDesk PlusJira Service Management vs InvGate Service ManagementManageEngine ServiceDesk Plus vs Spiceworks Cloud Help DeskManageEngine ServiceDesk Plus vs SolarWinds Service DeskSpiceworks Cloud Help Desk vs InvGate Service ManagementInvGate Service Management vs SolarWinds Service DeskAll fifteen head-to-head pages and the full ITSM standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.