IT service management · October 2026 Edition
Jira Service Management vs SolarWinds Service Desk
Two of fourteen models named Jira Service Management first on the direct prompt; zero named SolarWinds Service Desk. Jira Service Management was named by fourteen of the fourteen models and SolarWinds Service Desk by eight and Jira Service Management carries 64 labels and SolarWinds Service Desk 14, so the shares are not directly comparable.
Named in nine categories this edition.
Named in three categories this edition.
First-choice share12%2%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate8%29%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#2#6A position in a field of 11; printed, not drawn.
Labels6414A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Jira Service Management reading right to left. Rank and label count are printed, not drawn.Freshservice was named alongside these two in fourteen of the fourteen direct answers. Freshservice vs Jira Service Management · Freshservice vs SolarWinds Service Desk · Jira Service Management vs ManageEngine ServiceDesk Plus
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the IT service management page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
Jira Service ManagementFirst choices, of fourteen modelsSolarWinds Service Desk
Direct20
Paraphrase00
Comparative00
Budget-constrained41
Scale-constrained10
Negative005 against Jira Service Management · 4 against SolarWinds Service Desk
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where Jira Service Management and SolarWinds Service Desk stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | |||
| GPT-5.4 mini | | | | | ||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | | |||
| Grok 4.1 Fast | | | | | | |
| Mistral Small | | | ||||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | |||||
| Qwen 3.7 Flash | | | | | | |
| Kimi K2 | | | | | | |
| GLM 4.7 FlashX | | | | | | |
| MiniMax M2.5 | | | | | | |
| GPT-6 Luna | | | | | ||
| Muse Glimmer 30B | | | | |
Jira Service Management SolarWinds Service Desk first choice named as an alternative argued againstblank: not namedEach cell is one answer, Jira Service Management on the left and SolarWinds Service Desk on the right.The direct prompt
The plain question, one answer per model, grouped by where Jira Service Management and SolarWinds Service Desk stood in it.
Jira Service Management first, SolarWinds Service Desk not the choice
2 of 14 modelsSolarWinds Service Desk was named in the answer but not as the choice, or not at all.Qwen 3.7 FlashFreshservice, Jira Service Management
MiniMax M2.5Freshservice, Jira Service Management
Neither was the first choice, one was named
10 of 14 modelsThe answer put something else first and named one of the two as an alternative.GPT-5.4 miniFreshservice alternatives: Jira Service Management, ManageEngine ServiceDesk Plus
Gemini 3.5 FlashFreshservice alternatives: HaloITSM, InvGate Service Management, Jira Service Management, SysAid
Perplexity SonarFreshservice alternatives: BMC Helix ITSM, Jira Service Management, ServiceDesk Plus, SysAid
Grok 4.1 FastFreshservice alternatives: InvGate Service Management, Jira Service Management, SysAid
Mistral SmallFreshservice alternatives: Jira Service Management, SolarWinds Service Desk
DeepSeek V4 FlashFreshservice alternatives: Jira Service Management, ManageEngine ServiceDesk Plus
Kimi K2Freshservice alternatives: Jira Service Management, ManageEngine ServiceDesk Plus
GLM 4.7 FlashXFreshservice alternatives: Jira Service Management, ManageEngine ServiceDesk Plus
GPT-6 LunaFreshservice alternatives: Jira Service Management, ManageEngine ServiceDesk Plus
Muse Glimmer 30BFreshservice alternatives: Jira Service Management, ManageEngine ServiceDesk Plus, Zendesk
Neither was named
2 of 14 modelsThe answer made no first choice from these two in this category.Claude Haiku 4.5Freshservice alternatives: InvGate Service Management, ManageEngine ServiceDesk Plus, SysAid
Llama 4 MaverickFreshservice, Hiver, ManageEngine ServiceDesk Plus
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Jira Service Management leads by seven points.
Jira Service Management9%#3 of 12SolarWinds Service Desk2%#8 of 12Mid-marketThe figures above
Jira Service Management leads by eleven points.
Jira Service Management12%#2 of 11SolarWinds Service Desk2%#6 of 11Enterprise
Jira Service Management leads by thirteen points.
Jira Service Management13%#2 of 9SolarWinds Service Desk0%#– of 9What the models said about Jira Service Management
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Five of six in this category shown.
“good fit for Atlassian-centric teams, but the listed drawbacks are limited mobile functionality, complex setup for beginners, and expensive higher-tier plans” Perplexity Sonar · negative prompt · soft negative
“If you try to run JSM as a standalone ITSM tool in a non-developer-heavy organization, it often feels clunky and disconnected.” Gemini 3.5 Flash · negative prompt · soft negative
“The two most prominent contenders for this segment are Freshservice and Atlassian\u2019s Jira Service Management (JSM)” Qwen 3.7 Flash · direct prompt · first choice
“Freshservice and Jira Service Management often hit the sweet spot for mid-market B2B companies” MiniMax M2.5 · direct prompt · first choice
“Best overall for a limited budget: Start with Jira Service Management (free up to 10 agents)” MiniMax M2.5 · budget prompt · first choice
What the models said about SolarWinds Service Desk
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Five of five in this category shown.
“SolarWinds has extra baggage from past security incidents. When to avoid: If modern UX, quick setup, or security are priorities.” Grok 4.1 Fast · negative prompt · hard negative
“otherwise, it's a limited ITSM play. Also carries the legacy of the 2020 Supply Chain security incident.” DeepSeek V4 Flash · negative prompt · soft negative
“noted for slow report loading, limited data export options, and a complex configuration process” Mistral Small · negative prompt · soft negative
“The best ITSM platform for a company with a limited budget is likely to be one of the following options: 1. SolarWinds Service Desk ($39/technician/month)” Llama 4 Maverick · budget prompt · first choice
“Another solid option for mid-market businesses, offering good core ITIL features and strong asset management.” Mistral Small · direct prompt · alternative
Also compared
Freshservice vs Jira Service ManagementFreshservice vs SolarWinds Service DeskJira Service Management vs ManageEngine ServiceDesk PlusJira Service Management vs Spiceworks Cloud Help DeskJira Service Management vs InvGate Service ManagementManageEngine ServiceDesk Plus vs SolarWinds Service DeskSpiceworks Cloud Help Desk vs SolarWinds Service DeskInvGate Service Management vs SolarWinds Service DeskAll fifteen head-to-head pages and the full ITSM standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.