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Index › Products › Jira Service Management › Alternatives · October 2026 Edition
Two categories · what the models named instead

Alternatives to Jira Service Management, as AI models named them

In the October 2026 Edition, 311 of the 504 answers collected in the two categories where Jira Service Management holds a standing named it neither as a first choice nor as an alternative. These are the products those answers put first, category by category and buyer by buyer. The output is the models' output.

Named instead, most often
incident.io52
PagerDuty46
Freshservice16
Better Stack14
ServiceNow ITSM14
Opsgenie10
First choices in the 311 answers that did not name Jira Service Management, every category and segment above added together; a product can be counted in several. Each category below keeps its own denominator.

IT service management

IT operations and endpoint. Six framings, fourteen models, one answer each per buyer segment; an answer counts here when Jira Service Management is not its first choice or an alternative in it.
Small businessJira Service Management is #3 of 12 here at 9% of first choices, 60 labels.

Thirty-six of the eighty-four answers did not name Jira Service Management; it was the first choice in nine. The first choices in those thirty-six answers, nine products in all, the eight most named:

Freshservice9 of 36Head to head →
ManageEngine ServiceDesk Plus6 of 36Head to head →
Zoho Desk3 of 36
Freshdesk2 of 36
Spiceworks Cloud Help Desk2 of 36Head to head →
Alloy Navigator1 of 36
SolarWinds Service Desk1 of 36Head to head →
TeamSupport1 of 36
1 more in the record.The full small business standing →
Mid-marketJira Service Management is #2 of 11 here at 12% of first choices, 64 labels.

Thirty-two of the eighty-four answers did not name Jira Service Management; it was the first choice in seven. The first choices in those thirty-two answers, seven products in all:

Freshservice3 of 32Head to head →
ManageEngine ServiceDesk Plus3 of 32Head to head →
GLPI1 of 32
Hiver1 of 32
SolarWinds Service Desk1 of 32Head to head →
Spiceworks Cloud Help Desk1 of 32Head to head →
iTop1 of 32
The full mid-market standing →
EnterpriseJira Service Management is #2 of 9 here at 13% of first choices, 61 labels.

Thirty-nine of the eighty-four answers did not name Jira Service Management; it was the first choice in six. The first choices in those thirty-nine answers, four products in all:

ServiceNow ITSM11 of 39
HaloITSM3 of 39
Jira Service Management Data Center1 of 39
TeamSupport1 of 39
The full enterprise standing →

Incident management and on-call

IT operations and endpoint. Six framings, fourteen models, one answer each per buyer segment; an answer counts here when Jira Service Management is not its first choice or an alternative in it.
Small businessJira Service Management is #11 of 13 here at 0% of first choices, 28 labels.

Seventy-two of the eighty-four answers did not name Jira Service Management; it was the first choice in one. The first choices in those seventy-two answers, fourteen products in all, the eight most named:

incident.io24 of 72
Better Stack12 of 72
Opsgenie5 of 72
Rootly5 of 72
PagerDuty4 of 72
Squadcast4 of 72
Hyperping2 of 72
Spike.sh2 of 72
6 more in the record.The full small business standing →
Mid-marketJira Service Management is #10 of 11 here at 0% of first choices, 25 labels.

Sixty-nine of the eighty-four answers did not name Jira Service Management; it was the first choice in zero. The first choices in those sixty-nine answers, thirteen products in all, the eight most named:

incident.io20 of 69
PagerDuty14 of 69
Squadcast5 of 69
Freshservice4 of 69
Opsgenie4 of 69
Grafana IRM3 of 69
Rootly3 of 69
Better Stack1 of 69
5 more in the record.The full mid-market standing →
EnterpriseJira Service Management is #4 of 9 here at 8% of first choices, 35 labels.

Sixty-three of the eighty-four answers did not name Jira Service Management; it was the first choice in four. The first choices in those sixty-three answers, nine products in all, the eight most named:

PagerDuty28 of 63
incident.io8 of 63
ServiceNow ITSM3 of 63
Better Stack1 of 63
Incident IO1 of 63
Opsgenie1 of 63
Rootly1 of 63
ServiceNow ITOM1 of 63
1 more in the record.The full enterprise standing →

How to read this

A category is asked six ways of each of fourteen models on behalf of each buyer segment, so a segment is eighty-four answers. An answer belongs on this page when the judge labeled Jira Service Management neither its first choice nor an alternative in it; the products listed are the first choices those answers made, counted once per answer. An answer that named nothing first, or named Jira Service Management only in passing, is in the denominator and adds to no product. The counts are not the category standing, which is on the category page with its share and rank; they are the same record read from Jira Service Management's side.

Every answer and every label behind these figures is in the record, sent on request. The output is the models' output; nothing here is a recommendation by the index, and a product named instead of Jira Service Management was named by a model, not endorsed by anyone.

Jira Service Management's pageAll products