AI Indexes
IT AI Index
September 2026 Edition, published September 17, 2026 · The permanent record of that edition, superseded since. The current standing is on the category page →
Index › IT operations and endpoint › September 2026 Edition

Remote monitoring and management

Asked as “RMM platform”, and as “remote monitoring and management tool for managed service providers”, on behalf of a mid-market B2B company. 51 first choices recorded across the direct, paraphrase, budget and scale prompts, twelve models each.
Standing · first-choice share
47%
Clear leader
47NinjaOne24Atera08Action122others

47% of first choices, clear leader.

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.

The standing

Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all twelve models, for a mid-market B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
01NinjaOne47%3%60endorsed leader
02Atera24%9%65accepted challenger
03Action18%10%10accepted challenger
04Syncro6%5%39accepted challenger
05Datto RMM6%15%48accepted challenger
06N-able N-central2%22%23accepted challenger
Show the five products at 0%, ordered by negative rate
11ConnectWise ScreenConnect0%85%13criticized challenger
10Kaseya VSA0%55%31criticized challenger
09ConnectWise RMM0%42%26criticized challenger
08ConnectWise Automate0%18%22accepted challenger
07SuperOps0%0%18accepted challenger
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
All twenty-eight head-to-head pages: the top eight products, each against each

Recommended versus criticized

Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.

Criticized challengerCriticized default
Negative label rate →
01
02
03
04
05
06
07
08
09
10
11
Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative60%
Key
01NinjaOne47%
02Atera24%
03Action18%
04Syncro6%
05Datto RMM6%
06N-able N-central2%
07SuperOps0%
08ConnectWise Automate0%
09ConnectWise RMM0%
10Kaseya VSA0%
11ConnectWise ScreenConnect0%

What they warned about

Four of twelve models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Mistral Small, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX and MiniMax M2.5 changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Kaseya VSA
55%
17 of 31 labels negative · 11 of 12 models · 7 hard negative
“In July 2021, the REvil ransomware group exploited a zero-day vulnerability in Kaseya VSA to push ransomware to more than 1,500 organizations” Claude Haiku 4.5, negative prompt
ConnectWise RMM
42%
11 of 26 labels negative · 10 of 12 models · 3 hard negative
“Dated UI, time-consuming setup, inconsistent agent reliability... exploited zero-days in 2024-2025” Grok 4.20, negative prompt
ConnectWise ScreenConnect
85%
11 of 13 labels negative · 10 of 12 models · 2 hard negative
“CVE-2024-1709 (an authentication bypass), with the latter rated CVSS 10.0 allowing unauthenticated attackers to create admin accounts and take full control of the server” Claude Haiku 4.5, negative prompt
Datto RMM
15%
7 of 48 labels negative · 6 of 12 models · 1 hard negative
“cited in community warnings and commonly treated with caution because of the broader Kaseya/Datto ecosystem risk profile” Llama 4 Maverick, negative prompt

What they cite

Citations exist only for the models that return a source list: fourteen of the twelve in this edition, and all six flagship models on the expanded tier.

Sites the answers cite

77 of 84 answers in this category came back with a source list, from 14 of 12 models: citations where the model returns them, or the search results it consulted. 1077 links across 222 sites, every framing counted. Ranked by the number of answers carrying the site or page.

41 answers · 46 citations · 13 models
vendor site · NinjaOne35 answers · 72 citations · 14 models
vendor site · SuperOps31 answers · 37 citations · 11 models
vendor site · G228 answers · 30 citations · 10 models
vendor site · ConnectWise27 answers · 31 citations · 12 models
vendor site · Atera26 answers · 34 citations · 12 models
23 answers · 23 citations · 10 models
vendor site · G222 answers · 37 citations · 9 models
22 answers · 23 citations · 8 models
20 answers · 22 citations · 8 models
17 answers · 18 citations · 9 models
16 answers · 16 citations · 8 models

Pages the answers cite

The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.

Search against answers

Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best rmm platform”, “rmm platform”, “rmm platforms”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
Company and productsShareOwn site citedName searches, GoogleAI search demand, est.Organic visitsPaid search a month, est.Google ads, last 30 daysBest Google position
NinjaOne ninjaone.com47%38818,100610316,268$17,2261187
Atera atera.com24%34118,10026087,774120
Action1 action1.com8%1818,1008718,854$3,80148
Syncro syncrosecure.com
Syncro 6%, Syncro MSP 0%
6%1623,60038348,252$1,141151
Datto datto.com
Datto RMM 6%
6%1239,90080535,477 company$16372
N-able n-able.com
N-able N-central 2%, N-able N-sight 2%, N-able 0%
4%624,40029646,175 company$16,17784
MSP360 msp360.com
MSP360 RMM 2%
2%1290011,545 company426
ManageEngine parent site
ManageEngine OpManager MSP 2%, ManageEngine RMM Central 0%
2%58,100675
Tactical RMM tacticalrmm.com2%111,00014440
SuperOps superops.com0%551,00033287,437$18,469518

Google's top ten for the three searches hold 24 sites; 7 of them are among the sites the models cited here (connectwise.com, g2.com, learn.g2.com, ninjaone.com, spotsaas.com, superops.com, syncrosecure.com). The first result for “best rmm platform” is syncrosecure.com.

How they answered

Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHide
ModelDirect“What is the best RMM platform for a mid-market B2B company?”Paraphrase“Which remote monitoring and management tool for managed service providers would you recommend to a mid-sized B2B company?”Comparative“What are the top RMM platforms and how do they differ?”Budget-constrained“What is the best RMM platform for a company with a limited budget?”Scale-constrained“We are a 500 person company evaluating a RMM platform. What should we look at?”Negative“Which RMM platforms should I avoid or be cautious about?”
Claude Haiku 4.5NinjaOne
Four alternativesAtera, LogMeIn Resolve, N-able N-sight, Syncro
Atera, NinjaOneChangedagainst: ConnectWise RMMNinjaOne
Seven alternativesAdgigy, Atera, ConnectWise Automate, Datto RMM, N-able N-central, SuperOps, Syncro
Tactical RMM
Four alternativesAtera, Domotz, Itarian, Syncro
no first choiceagainst: BeyondTrust Remote Support, ConnectWise ScreenConnect, Datto RMM, Kaseya VSA, LogMeIn Resolve, SimpleHelp
GPT-5.4 miniN-able N-central
Three alternativesDatto RMM, Kaseya VSA, N-able N-sight
N-able N-sightChanged
Three alternativesConnectWise Automate, Datto RMM, Kaseya VSA
NinjaOne
Five alternativesAtera, ConnectWise RMM, Datto RMM, Kaseya VSA, N-able N-central
Atera
One alternativeN-able N-sight
against: ConnectWise RMM
no first choiceagainst: ConnectWise ScreenConnect, Kaseya VSA
Gemini 3.5 FlashNinjaOne
Three alternativesAtera, Datto RMM, N-able N-central
NinjaOneHeld
Three alternativesAtera, Datto RMM, N-able N-central
Atera, NinjaOne
Five alternativesConnectWise Asio / ConnectWise Automate, Datto RMM, N-able, SuperOps, Syncro
Action1
Six alternativesAtera, Itarian, Level.io, MSP360 RMM, Syncro, Tactical RMM
NinjaOne
Three alternativesAction1, Atera, ManageEngine Endpoint Central
against: ConnectWise Automate, Kaseya VSA
against: Atera, ConnectWise Automate, Datto RMM, Kaseya VSA, Pulseway, Syncro, Tactical RMM
Perplexity SonarNinjaOne
Two alternativesAtera, Syncro
against: N-able N-sight
NinjaOneHeld
Three alternativesAtera, Datto RMM, TeamViewer
NinjaOne
Seven alternativesAtera, ConnectWise RMM, Datto RMM, Kaseya VSA, N-able, SuperOps, Syncro
MSP360 RMM
Three alternativesAtera, NinjaOne, Syncro
no first choiceagainst: Atera, ConnectWise RMM, ConnectWise ScreenConnect, Kaseya-linked tools such as Datto/CentraStage
Grok 4.20NinjaOne
Two alternativesAtera, Datto RMM
NinjaOneHeld
Four alternativesAtera, ConnectWise RMM, Kaseya VSA, Syncro MSP
NinjaOne
Five alternativesAtera, ConnectWise RMM, Datto RMM, N-able N-central, Syncro
against: Kaseya VSA
Action1
Five alternativesAtera, Level.io, MSP360 RMM, NinjaOne, Syncro
no first choiceagainst: ConnectWise RMM, Kaseya VSA, N-able N-central
Mistral SmallNinjaOne
Three alternativesAtera, ConnectWise Automate, Datto RMM
Datto RMM, ManageEngine OpManager MSPChanged
One alternativeSyncro
no first choiceSyncro
Two alternativesAtera, NinjaOne
no first choiceagainst: ConnectWise RMM, ConnectWise ScreenConnect, Datto RMM, Kaseya VSA
DeepSeek V4 FlashNinjaOne
Four alternativesAtera, Datto RMM, ManageEngine OpManager MSP, SuperOps
NinjaOneHeld
Two alternativesSuperOps, Syncro
NinjaOne
Eight alternativesAtera, ConnectWise Automate, Datto RMM, Kaseya VSA, N-able N-central, N-able N-sight, SuperOps, Syncro
Action1
Two alternativesAtera, Syncro
against: NinjaOne
NinjaOne
Four alternativesAtera, ConnectWise RMM, Datto RMM, N-able
against: Kaseya VSA
against: Atera, ConnectWise RMM, Datto RMM, Kaseya VSA, N-able N-sight
Llama 4 MaverickAtera
Two alternativesDomotz, NinjaOne
no first choiceChangedno first choiceAtera
Three alternativesConnectWise Automate, Datto RMM, ManageEngine Remote Monitoring and Management
no first choiceagainst: ConnectWise RMM, ConnectWise ScreenConnect, Datto RMM
Qwen 3.7 FlashNinjaOne
Two alternativesConnectWise Automate, Datto RMM
against: Kaseya VSA
AteraChanged
One alternativeSuperOps
against: ConnectWise RMM
NinjaOne
Two alternativesConnectWise Automate, N-able
against: Kaseya VSA
Atera, Syncroagainst: ManageEngine Endpoint CentralNinjaOne
Four alternativesAtera, Datto RMM, Ivanti Neurons, Syncro
against: ConnectWise Automate, ConnectWise ScreenConnect
against: ConnectWise ScreenConnect, Kaseya VSA, ManageEngine OpManager, SolarWinds Orion, Spiceworks Cloud RMM
Kimi K2Atera, NinjaOne
Two alternativesDatto RMM, Pulseway
against: ConnectWise RMM
NinjaOneChanged
One alternativeAtera
no first choiceAtera
Four alternativesAction1, MSP360 RMM, SuperOps, Syncro
against: Kaseya VSA, N-able, NinjaOne
no first choiceagainst: AnyDesk, Chrome Remote Desktop, ConnectWise RMM, DWService, Kaseya VSA, N-able N-central, TeamViewer
GLM 4.7 FlashXAtera
Two alternativesNinjaOne, Syncro
against: Datto RMM
NinjaOneChanged
Two alternativesAtera, Datto RMM
NinjaOne
Seven alternativesAtera, Datto RMM, Kaseya VSA, ManageEngine RMM Central, N-able N-central, SuperOps, Syncro
Atera, NinjaOne
Three alternativesLogMeIn Resolve, MSP360 Community Edition, Tactical RMM
against: Syncro
no first choiceagainst: Atera, ConnectWise Automate, ConnectWise ScreenConnect, Datto RMM, N-able N-central
MiniMax M2.5Datto RMM, NinjaOne
Two alternativesAtera, Domotz
Atera, NinjaOneChanged
Four alternativesConnectWise ScreenConnect, Datto RMM, ManageEngine OpManager, N-able N-central
NinjaOne
Three alternativesAtera, ConnectWise Automate, Datto RMM
Atera
Two alternativesNinjaOne, SuperOps
no first choiceagainst: Atera, ConnectWise RMM, ConnectWise ScreenConnect, Fleetdeck, Kaseya VSA, NetSupport Manager, SimpleHelp
Bold is the first choiceAlternatives are counted; the count opens them.What the answer argued against

The record

One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Seventy-two rows: every prompt, every model, every answer.
PromptModelVersion stringTime (UTC)SearchedSourcesLatency
Direct recommendationClaude Haiku 4.5claude-haiku-4-5-202510012026-10-01 09:12yes97 s
Direct recommendationGPT-5.4 minigpt-5.4-mini-2026-03-172026-10-01 12:01yes56 s
Direct recommendationGemini 3.5 Flashgemini-3.5-flash2026-10-01 10:56yes1524 s
Direct recommendationPerplexity Sonarsonar2026-10-01 09:04yes173 s
Direct recommendationGrok 4.20spacexai/grok-4.1-fast-non-reasoning via vertex2026-10-01 08:19yes237 s
Direct recommendationMistral Smallmistral/mistral-small via mistral2026-10-01 09:42yes156 s
Direct recommendationDeepSeek V4 Flashdeepseek/deepseek-v4-flash via deepinfra2026-10-01 13:33yes927 s
Direct recommendationLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-10-01 10:36yes51 s
Direct recommendationQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-10-01 09:20no034 s
Direct recommendationKimi K2moonshotai/kimi-k2 via novita2026-10-01 09:41yes1523 s
Direct recommendationGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-10-01 07:44yes2386 s
Direct recommendationMiniMax M2.5minimax/minimax-m2.5 via minimax2026-10-01 13:52yes820 s
ParaphraseClaude Haiku 4.5claude-haiku-4-5-202510012026-10-01 08:12yes1810 s
ParaphraseGPT-5.4 minigpt-5.4-mini-2026-03-172026-10-01 09:18yes46 s
ParaphraseGemini 3.5 Flashgemini-3.5-flash2026-10-01 10:24yes1419 s
ParaphrasePerplexity Sonarsonar2026-10-01 12:14yes214 s
ParaphraseGrok 4.20spacexai/grok-4.1-fast-non-reasoning via vertex2026-10-01 11:42yes227 s
ParaphraseMistral Smallmistral/mistral-small via mistral2026-10-01 13:23yes85 s
ParaphraseDeepSeek V4 Flashdeepseek/deepseek-v4-flash via deepinfra2026-10-01 09:32yes1827 s
ParaphraseLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-10-01 12:58yes52 s
ParaphraseQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-10-01 11:22yes516 s
ParaphraseKimi K2moonshotai/kimi-k2 via novita2026-10-01 11:56yes1924 s
ParaphraseGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-10-01 08:31yes2462 s
ParaphraseMiniMax M2.5minimax/minimax-m2.5 via minimax2026-10-01 09:31yes925 s
ComparativeClaude Haiku 4.5claude-haiku-4-5-202510012026-10-01 13:27yes108 s
ComparativeGPT-5.4 minigpt-5.4-mini-2026-03-172026-10-01 13:51yes79 s
ComparativeGemini 3.5 Flashgemini-3.5-flash2026-10-01 08:00yes1225 s
ComparativePerplexity Sonarsonar2026-10-01 13:25yes195 s
ComparativeGrok 4.20spacexai/grok-4.1-fast-non-reasoning via vertex2026-10-01 11:14yes227 s
ComparativeMistral Smallmistral/mistral-small via mistral2026-10-01 07:54yes138 s
ComparativeDeepSeek V4 Flashdeepseek/deepseek-v4-flash via deepinfra2026-10-01 11:51yes2351 s
ComparativeLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-10-01 11:18yes52 s
ComparativeQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-10-01 12:31yes1045 s
ComparativeKimi K2moonshotai/kimi-k2 via novita2026-10-01 12:25yes1830 s
ComparativeGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-10-01 07:54yes2245 s
ComparativeMiniMax M2.5minimax/minimax-m2.5 via minimax2026-10-01 13:38yes1222 s
Budget constrainedClaude Haiku 4.5claude-haiku-4-5-202510012026-10-01 13:28yes108 s
Budget constrainedGPT-5.4 minigpt-5.4-mini-2026-03-172026-10-01 11:50yes15 s
Budget constrainedGemini 3.5 Flashgemini-3.5-flash2026-10-01 13:50yes1922 s
Budget constrainedPerplexity Sonarsonar2026-10-01 13:36yes184 s
Budget constrainedGrok 4.20spacexai/grok-4.1-fast-non-reasoning via vertex2026-10-01 13:09yes238 s
Budget constrainedMistral Smallmistral/mistral-small via mistral2026-10-01 09:33yes52 s
Budget constrainedDeepSeek V4 Flashdeepseek/deepseek-v4-flash via deepinfra2026-10-01 13:15yes2425 s
Budget constrainedLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-10-01 08:42yes51 s
Budget constrainedQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-10-01 10:25yes1440 s
Budget constrainedKimi K2moonshotai/kimi-k2 via novita2026-10-01 08:19yes1522 s
Budget constrainedGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-10-01 10:53yes2050 s
Budget constrainedMiniMax M2.5minimax/minimax-m2.5 via minimax2026-10-01 07:45yes1036 s
Scale constrainedClaude Haiku 4.5claude-haiku-4-5-202510012026-10-01 08:42no010 s
Scale constrainedGPT-5.4 minigpt-5.4-mini-2026-03-172026-10-01 08:46no08 s
Scale constrainedGemini 3.5 Flashgemini-3.5-flash2026-10-01 10:35yes926 s
Scale constrainedPerplexity Sonarsonar2026-10-01 09:21yes144 s
Scale constrainedGrok 4.20spacexai/grok-4.1-fast-non-reasoning via vertex2026-10-01 08:37yes177 s
Scale constrainedMistral Smallmistral/mistral-small via mistral2026-10-01 12:18no08 s
Scale constrainedDeepSeek V4 Flashdeepseek/deepseek-v4-flash via deepinfra2026-10-01 08:32yes1930 s
Scale constrainedLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-10-01 09:19yes52 s
Scale constrainedQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-10-01 11:36no032 s
Scale constrainedKimi K2moonshotai/kimi-k2 via novita2026-10-01 08:36yes2445 s
Scale constrainedGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-10-01 09:48yes15102 s
Scale constrainedMiniMax M2.5minimax/minimax-m2.5 via minimax2026-10-01 13:27yes1014 s
Negative framingClaude Haiku 4.5claude-haiku-4-5-202510012026-10-01 12:28yes3314 s
Negative framingGPT-5.4 minigpt-5.4-mini-2026-03-172026-10-01 12:22yes45 s
Negative framingGemini 3.5 Flashgemini-3.5-flash2026-10-01 08:29yes1727 s
Negative framingPerplexity Sonarsonar2026-10-01 08:05yes305 s
Negative framingGrok 4.20spacexai/grok-4.1-fast-non-reasoning via vertex2026-10-01 10:18yes246 s
Negative framingMistral Smallmistral/mistral-small via mistral2026-10-01 10:33yes54 s
Negative framingDeepSeek V4 Flashdeepseek/deepseek-v4-flash via deepinfra2026-10-01 08:51yes2564 s
Negative framingLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-10-01 08:12yes53 s
Negative framingQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-10-01 08:14no037 s
Negative framingKimi K2moonshotai/kimi-k2 via novita2026-10-01 12:15yes2531 s
Negative framingGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-10-01 12:12yes25106 s
Negative framingMiniMax M2.5minimax/minimax-m2.5 via minimax2026-10-01 08:00yes511 s

Normalization in this category

Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.

ShowHide
Category-scoped readings
ConnectWise read as ConnectWise RMM
ConnectWise (Automate/RMM) read as ConnectWise RMM
ConnectWise (Automate/RMM/ScreenConnect) read as ConnectWise RMM
ConnectWise (N-able) read as ConnectWise RMM
ConnectWise (ScreenConnect) read as ConnectWise RMM
ConnectWise Automate / ConnectWise RMM read as ConnectWise RMM
ConnectWise RMM / Automate read as ConnectWise RMM
Kaseya read as Kaseya VSA
Kaseya (VSA/Datto RMM) read as Kaseya VSA
MSP360 read as MSP360 RMM
Unresolved, counted raw
Adgigy
ConnectWise Asio / ConnectWise Automate
ConnectWise Manage RMM
Kaseya-linked tools such as Datto/CentraStage
MSP360 Community Edition
ManageEngine Remote Monitoring and Management
N-able nCentral
ScalePad (formerly BrightGauge)
SilverSky Managed Security Services
Spiceworks Cloud RMM
Syncro RMM
Discontinued, still offered
No shut-down product was recommended here.
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