4 categories · RankedConnectWise ScreenConnect
Standing by category
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Remote support and remote access | IT operations and endpoint | 9% | 4 of 77 | 25% | 36 | criticized challenger | |
| Remote monitoring and management | IT operations and endpoint | 0% | 62 of 62 | 85% | 13 | criticized challenger | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Patch management | IT operations and endpoint | 0% | 68 of 85 | 100% | 1 | under 10 labels · led by ManageEngine Patch Manager Plus at 29% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Virtual desktops | IT operations and endpoint | 0% | 66 of 81 | 100% | 1 | under 10 labels · led by Azure Virtual Desktop at 22% |
Movement
By model
How each model treated ConnectWise ScreenConnect across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 1 | 2 |
| GPT-5.4 mini | 0 | 1 | 0 | 1 | 2 |
| Gemini 3.5 Flash | 3 | 1 | 1 | 1 | 6 |
| Perplexity Sonar | 0 | 0 | 1 | 2 | 3 |
| Grok 4.20 | 1 | 2 | 0 | 1 | 4 |
| Mistral Small | 0 | 1 | 1 | 2 | 4 |
| DeepSeek V4 Flash | 0 | 2 | 1 | 1 | 4 |
| Llama 4 Maverick | 0 | 0 | 0 | 1 | 1 |
| Qwen 3.7 Flash | 0 | 2 | 0 | 3 | 5 |
| Kimi K2 | 1 | 1 | 1 | 2 | 5 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 1 | 2 |
| MiniMax M2.5 | 0 | 1 | 1 | 2 | 4 |
| GPT-6 Luna | 1 | 2 | 0 | 2 | 5 |
| Muse Glimmer 30B | 0 | 2 | 0 | 2 | 4 |
By framing
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Start with ConnectWise Control if your B2B focus is client support/helpdesk—it's frequently #1 for mid-market usability and flexibility” Grok 4.20 · Remote support · direct prompt · first choice
“Widely considered the gold standard for IT departments. It is highly customizable, has incredible performance over slow connections” Gemini 3.5 Flash · Remote support · scale prompt · first choice
“For most 500-person companies, ConnectWise Control or Splashtop Enterprise hits the sweet spot of cost and capability.” Kimi K2 · Remote support · scale prompt · first choice
“my default pick for a mid-market B2B company is ConnectWise ScreenConnect Standard” GPT-6 Luna · Remote support · direct prompt · first choice
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“CVE-2024-1709 (an authentication bypass), with the latter rated CVSS 10.0 allowing unauthenticated attackers to create admin accounts and take full control of the server” Claude Haiku 4.5 · RMM · negative prompt · hard negative
“Tools to Avoid ... ConnectWise ScreenConnect - Critical CVE-2024-1709 (CVSS 10.0) authentication bypass was widely exploited” Kimi K2 · Remote support · negative prompt · hard negative
“Frequently abused as an attacker entry point due to its RMM ... nature—trusted by default, hard for AV to flag.” Grok 4.20 · Remote support · negative prompt · hard negative
“ConnectWise ScreenConnect / ConnectWise RMM - repeatedly appears in attack reporting.” Llama 4 Maverick · RMM · negative prompt · hard negative
Named alongside
The products named in the same answers as ConnectWise ScreenConnect, over the 117 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and ConnectWise ScreenConnect was named but was not.ShowHide
Named alongside
What carried it into the answer
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 104 of the 117 answers that named ConnectWise ScreenConnect and are not a share of its labels.
Domains cited
336 of the 336 domain citations in answers naming ConnectWise ScreenConnect came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
connectwise.com is not in Google's top ten for any of the category's searches. In the answers, ConnectWise ScreenConnect takes 9% of first choices and Splashtop Remote Support takes 23%.ShowHide
Search and answers
In search
Google, US estimates- Searches for its name, Google
- 1,600 a month (“connectwise screenconnect”)
- AI search demand for its name, est.
- 22 a month
- Organic visits to its site
- about 117,593 a month
- Searches its site ranks for
- 9,327 · 893 in the top three
- Sites linking to it
- 7,215
- Paid Google search
- 3 searches its ads show for, about 13 clicks and $840 a month (estimate)
In answers
This edition- First choices
- 9 across its categories
- Named in
- 117 answers
- Its own site cited
- in 104 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHide| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 759 | 0 | 2021-02-01 | ||
| Case study | 253 | undated | |||
| Webinar or virtual event | 140 | 0 | 2020-06-01 | ||
| News or press | 99 | undated | |||
| Glossary or explainer | 90 | undated | |||
| Comparison | 50 | 0 | 2016-04-01 | ||
| Template or tool | 20 | undated | |||
| Report or ebook | 11 | 0 | 2020-09-01 | ||
| Conference or event | 7 | 0 | 2017-04-01 | ||
| Podcast or video | 2 | undated |
Most recent
- 2021-02-01Business text messaging the new way to talk blog
- 2020-12-01How to survive thrive recover as an msp during a p blog
- 2020-12-01Top voip features of 2020 blog
- 2020-11-01Loop communications recognized by charlotte busine blog
- 2020-11-01Top 10 favorite features of voip 2020 what custome blog
- 2020-10-01Features spotlight softphone desktop mobile app blog
How it is countedHide how it is counted
Every page connectwise.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Names read as ConnectWise ScreenConnect
Follow ConnectWise ScreenConnect
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
ConnectWise ScreenConnect is its own company.ShowHide
The company
In its own words
Stated by the vendor, not checked- Positioning
- Remotely access and troubleshoot devices. Provide live support through end users’ mobile cameras. Or resolve issues without end user involvement. Enable least-privileged access. Compatible with every OS, browser, and mobile device.
- For
- service providers
- Free plan or trial
- Try for Free connectwise.com
- Customers named
- Paul ManganoMangano IT
- Not stated on the pages read
- Price, starting price, integrations, certifications, hosting
What ConnectWise ScreenConnect's own pages state, read September 28, 2026: connectwise.com, connectwise.com/pricing, trust.connectwise.com, connectwise.com/platform, connectwise.com/case-studies. A claimed page can correct any of them.
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when ConnectWise ScreenConnect's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as ConnectWise ScreenConnect, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for ConnectWise ScreenConnect by email, built from the raw record of the edition. It shows:
- where ConnectWise ScreenConnect is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name ConnectWise ScreenConnect, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.