IT AI Index

Index › Vendors › ConnectWise ScreenConnect · September 2026 Edition

2 categories · Named, not ranked

ConnectWise ScreenConnect

18Judge labels

0First choices

15Negative labels

11 of 12Models named it

2Categories

September 2026 Edition. Every number here is derived from the raw labels under vendor table vv2026-09.2, every buyer segment counted.

Standing

9 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. ConnectWise ScreenConnect was named 9 times in RMM and 1 other category, where NinjaOne led with 50%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small business34 of 45

under the label threshold

Mid-market56 of 57

under the label threshold

Enterprise55 of 58

under the label threshold

In rmm · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named ConnectWise ScreenConnect for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Remote monitoring and management	IT operations and endpoint	0%	56 of 57	100%	8	under 10 labels · led by NinjaOne at 50%
Patch management	IT operations and endpoint	0%	81 of 87	100%	1	under 10 labels · led by Action1 at 27%

Movement

This is the first edition on this tier, so no move can be computed for ConnectWise ScreenConnect yet. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated ConnectWise ScreenConnect across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	Negative	Labels
Claude Haiku 4.5	1	1
GPT-5.4 mini	1	1
Gemini 3.5 Flash	0	0
Perplexity Sonar	1	1
Grok 4.1 Fast	1	1
Mistral Small	1	1
DeepSeek V4 Flash	2	2
Llama 4 Maverick	1	1
Qwen 3.7 Flash	0	0
Kimi K2	1	1
GLM 4.7 FlashX	0	0
MiniMax M2.5	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct0 labelsNone

Paraphrase1 labelNone

Comparative0 labelsNone

Budget-constrained0 labelsNone

Scale-constrained1 labelNone

Negative16 labelsNone

First choiceAlternativeMentionNegative18 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

No positive label carried a quote.

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“The platforms I would put in the highest-caution bucket are: - ConnectWise ScreenConnect / ConnectWise RMM — repeatedly appears in attack reporting” Perplexity Sonar · RMM · negative prompt · hard negative

“Why avoid: CVE-2024-1709 (CVSS 10.0): an authentication bypass that was actively exploited within days of disclosure” DeepSeek V4 Flash · Patching · negative prompt · hard negative

“Critical 2024 auth bypass (CVE-2024-1709, CVSS 10) ... exploited in the wild; added to CISA KEV catalog” Grok 4.1 Fast · RMM · negative prompt · hard negative

“this platform has also been targeted by a phishing campaign and may pose security risks” Llama 4 Maverick · RMM · negative prompt · hard negative

Named alongside

The products named in the same answers as ConnectWise ScreenConnect, over the 18 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and ConnectWise ScreenConnect was named but was not.

ProductSame answerTook the first choice insteadHead to head

NinjaOne12 of 187Not in the top three

SimpleHelp11 of 180Not in the top three

Atera8 of 182Not in the top three

Datto RMM7 of 180Not in the top three

Kaseya VSA7 of 180Not in the top three

N-able N-sight6 of 180Not in the top three

N-able N-central5 of 181Not in the top three

Action15 of 180Not in the top three

AnyDesk5 of 180Not in the top three

TeamViewer5 of 180Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named ConnectWise ScreenConnect. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 16 of the 18 answers that named ConnectWise ScreenConnect and are not a share of its labels.

Domains cited

redcanary.com11

acronis.com9

reddit.com9

aimultiple.com7

arcticwolf.com7

sentinelone.com7

scworld.com6

cisa.gov5

connectwise.comYour site5

flamingo.run5

Sixty-six of the seventy-one domain citations in answers naming ConnectWise ScreenConnect came from somebody else's page.

Pages cited

redcanary.com/threat-detection-report/trends/rmm-tools11

acronis.com/en/tru/posts/the-remote-access-blind-spot-an-analysis-of-rmm-tool-risk-for-smb9

aimultiple.com/rmm-software7

arcticwolf.com/resources/blog/understanding-the-risks-of-remote-monitoring-and-management-7

scworld.com/news/phishing-campaign-targets-widely-used-rmm-platforms-in-46-countries6

sentinelone.com/cybersecurity-101/cybersecurity/remote-monitoring-and-management-rmm6

syncrosecure.com/blog/best-rmm-software5

techcommunity.microsoft.com/blog/microsoft-defender-experts/keys-to-the-kingdom-rmm-exploi5

Pages are listed as the models cited them.

Names read as ConnectWise ScreenConnect

What the judge wrote, as written, with how often. The vendor table decides that these count as ConnectWise ScreenConnect; a claim can dispute any of them.

ConnectWise ScreenConnect (now ConnectWise Access) 1ScreenConnect 1ScreenConnect / ConnectWise Control 1

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when ConnectWise ScreenConnect's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as ConnectWise ScreenConnect, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at connectwise.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.