Every category where a model named ConnectWise Automate for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Remote monitoring and management	IT operations and endpoint	0%	15 of 57	25%	12	criticized challenger
IT asset management	IT operations and endpoint	0%	54 of 61	100%	1	under 10 labels · led by Snipe-IT at 24%
Patch management	IT operations and endpoint	0%	51 of 87	0%	1	under 10 labels · led by Action1 at 27%

Movement

This is the first edition on this tier, so no move can be computed for ConnectWise Automate yet. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated ConnectWise Automate across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	0	0	0
GPT-5.4 mini	0	0	0	0
Gemini 3.5 Flash	1	0	1	2
Perplexity Sonar	0	1	0	1
Grok 4.1 Fast	0	0	1	1
Mistral Small	0	1	0	1
DeepSeek V4 Flash	0	0	0	0
Llama 4 Maverick	0	0	0	0
Qwen 3.7 Flash	2	1	2	5
Kimi K2	0	2	0	2
GLM 4.7 FlashX	0	0	0	0
MiniMax M2.5	1	1	0	2

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct7 labelsNone

Paraphrase8 labels1

Comparative8 labels1not counted in share

Budget-constrained3 labelsNone

Scale-constrained8 labelsNone

Negative13 labelsNone

First choiceAlternativeMentionNegative47 labels in all, every segment counted; 1 of the 2 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Choose ConnectWise if you are already running ConnectWise PSA or if you have highly complex, custom requirements” Qwen 3.7 Flash · RMM · comparative prompt · alternative

“For Enterprise: ConnectWise Automate offers scalability and customization options for MSPs of all sizes.” MiniMax M2.5 · RMM · comparative prompt · alternative

“also viable for large internal IT teams that rely heavily on a Ticketing System (PSA)” Qwen 3.7 Flash · RMM · direct prompt · alternative

“Best for ultimate customization and complex automation.” Gemini 3.5 Flash · RMM · comparative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Avoid ConnectWise Automate unless you have a dedicated engineer specifically trained to manage it.” Gemini 3.5 Flash · RMM · negative prompt · hard negative

“their native *asset management* (especially license compliance and financial lifecycle tracking) is often superficial compared to dedicated solutions” Qwen 3.7 Flash · ITAM · negative prompt · soft negative

“it has a steep learning curve and can feel dated compared to NinjaOne” Qwen 3.7 Flash · RMM · paraphrase prompt · soft negative

“Powerful but complex; top for larger/mature MSPs.” Grok 4.1 Fast · RMM · paraphrase prompt · soft negative

Named alongside

The products named in the same answers as ConnectWise Automate, over the 47 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and ConnectWise Automate was named but was not.

ProductSame answerTook the first choice insteadHead to head

NinjaOne43 of 4726Not in the top three

Atera31 of 474Not in the top three

Datto RMM31 of 471Not in the top three

Syncro23 of 472Not in the top three

Kaseya VSA16 of 470Not in the top three

N-able N-central11 of 472Not in the top three

N-able N-sight9 of 470Not in the top three

N-able8 of 470Not in the top three

Pulseway8 of 470Not in the top three

ManageEngine Endpoint Central7 of 470Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named ConnectWise Automate. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 28 of the 47 answers that named ConnectWise Automate and are not a share of its labels.

Domains cited

learn.g2.com17

syncrosecure.com17

comparitech.com13

expertinsights.com13

blog.domotz.com11

superops.com11

aimultiple.com10

ninjaone.com10

connectwise.comYour site9

mspcompared.com8

110 of the 119 domain citations in answers naming ConnectWise Automate came from somebody else's page.

Pages cited

learn.g2.com/best-rmm-software17

syncrosecure.com/blog/best-rmm-software15

comparitech.com/net-admin/rmm-software-and-tools12

aimultiple.com/rmm-software9

expertinsights.com/it-management/the-top-rmm-solutions-for-msps8

superops.com/best-rmm-software-and-tools8

blog.domotz.com/network-essentials/best-remote-monitoring-and-management-tools7

connectwise.com/blog/best-msp-rmm-software7

Pages are listed as the models cited them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when ConnectWise Automate's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as ConnectWise Automate, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at connectwise.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.