IT AI Index

Index › Vendors › MSP360 RMM · September 2026 Edition

MSP360 · 1 category · Named, not ranked

MSP360 RMM

4Judge labels

2First choices

1Negative labels

4 of 12Models named it

1Category

September 2026 Edition. Every number here is derived from the raw labels under vendor table vv2026-09.2, every buyer segment counted.

Standing

3 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. MSP360 RMM was named 3 times in RMM, where NinjaOne led with 50%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small businessnot named

No model named it for this buyer.

Mid-market7 of 57

under the label threshold

Enterprise25 of 58

under the label threshold

In rmm · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named MSP360 RMM for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Remote monitoring and management	IT operations and endpoint	4%	7 of 57	33%	3	under 10 labels · led by NinjaOne at 50%

Movement

This is the first edition on this tier, so no move can be computed for MSP360 RMM yet. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated MSP360 RMM across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	First choice	Negative	Labels
Claude Haiku 4.5	0	0	0
GPT-5.4 mini	0	0	0
Gemini 3.5 Flash	0	0	0
Perplexity Sonar	0	0	0
Grok 4.1 Fast	0	0	0
Mistral Small	0	0	0
DeepSeek V4 Flash	0	1	1
Llama 4 Maverick	0	0	0
Qwen 3.7 Flash	1	0	1
Kimi K2	0	0	0
GLM 4.7 FlashX	1	0	1
MiniMax M2.5	0	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct0 labelsNone

Paraphrase0 labelsNone

Comparative0 labelsNone

Budget-constrained3 labels2

Scale-constrained0 labelsNone

Negative1 labelNone

First choiceAlternativeMentionNegative4 labels in all, every segment counted; 2 of the 2 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“MSP360 RMM Community Edition is the standout choice. It's free, feature-rich, and backed by a real vendor.” GLM 4.7 FlashX · RMM · budget prompt · first choice

“The Absolute Lowest Cost Option: MSP360 RMM (Community Edition) ... arguably the best free option available.” Qwen 3.7 Flash · RMM · budget prompt · first choice

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“G2 and Reddit reviews consistently complain about reliable connectivity issues” DeepSeek V4 Flash · RMM · negative prompt · soft negative

Named alongside

The products named in the same answers as MSP360 RMM, over the 4 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and MSP360 RMM was named but was not.

ProductSame answerTook the first choice insteadHead to head

NinjaOne4 of 42Not in the top three

Atera2 of 40Not in the top three

ConnectWise RMM2 of 40Not in the top three

MeshCentral2 of 40Not in the top three

Tactical RMM2 of 40Not in the top three

BeyondTrust Remote Support1 of 40Not in the top three

Breeze1 of 40Not in the top three

ConnectWise ScreenConnect1 of 40Not in the top three

Datto RMM1 of 40Not in the top three

Kaseya 365 Endpoint1 of 40Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named MSP360 RMM. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 4 of the 4 answers that named MSP360 RMM and are not a share of its labels.

Domains cited

msp360.comYour site3

ittoolsguide.com2

learn.g2.com2

reddit.com2

acronis.com1

aimultiple.com1

atera.com1

blackpointcyber.com1

blog.octobits.io1

breezermm.com1

Twelve of the fifteen domain citations in answers naming MSP360 RMM came from somebody else's page.

Pages cited

learn.g2.com/best-rmm-software2

msp360.com/resources/blog/free-rmm-community-edition2

msp360.com/rmm2

msp360.com/rmm/free-rmm-software2

acronis.com/en/tru/posts/the-remote-access-blind-spot-an-analysis-of-rmm-tool-risk-for-smb1

aimultiple.com/open-source-rmm-software1

aimultiple.com/rmm-software1

atera.com/blog/atera-vs-ninjaone1

Pages are listed as the models cited them.

Names read as MSP360 RMM

What the judge wrote, as written, with how often. The vendor table decides that these count as MSP360 RMM; a claim can dispute any of them.

MSP360 RMM (Community Edition) 1MSP360 RMM Community Edition 1

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when MSP360 RMM's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as MSP360 RMM, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at msp360.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.