IT AI Index
September 2026 Edition · The permanent record of this edition. The unqualified address always carries the latest edition.
Index IT operations and endpoint September 2026 Edition

Unified endpoint management

Asked as “unified endpoint management platform”, and as “device management tool for laptops and phones”, on behalf of a mid-market B2B company. 46 first choices recorded across the direct, paraphrase, budget and scale prompts, twelve models each.
Standing
Clear leader
43% of first choices, clear leader.

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.

01The standing

Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all twelve models, for a mid-market B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
01Microsoft Intune43%9%57endorsed leader
02ManageEngine Endpoint Central24%17%42accepted challenger
03JumpCloud9%0%14accepted challenger
04Miradore7%0%11accepted challenger
05NinjaOne4%9%32accepted challenger
06Scalefusion4%0%17accepted challenger
07ManageEngine2%9%11accepted challenger
Show the seven products at 0%, ordered by negative rate
14Ivanti0%45%20criticized challenger
13Omnissa Workspace ONE0%43%37criticized challenger
12IBM MaaS3600%33%15criticized challenger
11SOTI0%12%16accepted challenger
08Jamf0%10%39accepted challenger
09Hexnode UEM0%6%16accepted challenger
1042Gears SureMDM0%0%13accepted challenger
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its vendor page.

Recommended versus criticized

Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.

Criticized challengerCriticized default
Negative label rate →
01
02
03
04
05
06
07
08
09
10
11
12
13
14
Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative60%
Key
01Microsoft Intune43%
02ManageEngine Endpoint Central24%
03JumpCloud9%
04Miradore7%
05NinjaOne4%
06Scalefusion4%
07ManageEngine2%
08Jamf0%
09Hexnode UEM0%
1042Gears SureMDM0%
11SOTI0%
12IBM MaaS3600%
13Omnissa Workspace ONE0%
14Ivanti0%

02What they warned about

Two of twelve models held their first choice under the paraphrase. Claude Haiku 4.5, Perplexity Sonar, Grok 4.1 Fast, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX and MiniMax M2.5 changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Omnissa Workspace ONE
43%
16 of 37 labels negative · 9 of 12 models · 1 hard negative
“The platforms to treat most cautiously — given the overlap of poor user reviews *and* vendor instability — are **Omnissa/Workspace ONE** and **IBM MaaS360**.” DeepSeek V4 Flash, negative prompt
Ivanti
45%
9 of 20 labels negative · 7 of 12 models · 1 hard negative
“Avoid starting new projects with: Ivanti (due to recent security trauma and fragmentation)” Qwen 3.7 Flash, negative prompt
ManageEngine Endpoint Central
17%
7 of 42 labels negative · 6 of 12 models
“Good for SMBs with simple needs. Avoid if you need robust reporting, dynamic group settings, or manage a highly diverse, large-scale environment.” Qwen 3.7 Flash, negative prompt
Microsoft Intune
9%
5 of 57 labels negative · 5 of 12 models
“Leader, but real-world abuse in 2026 Stryker attack... Complaints: Frequent service outages (2024-2025), complex enrollment, lagging docs.” Grok 4.1 Fast, negative prompt

03What they cite

Citations exist only for the models that return a source list: twelve of the twelve in this edition, and all six flagship models on the expanded tier.

Sites the answers cite

69 of 72 answers in this category came back with a source list, from 12 of 12 models: citations where the model returns them, or the search results it consulted. 6 of those lists are Google grounding redirects that name no site and are left out of the counts. 894 links across 212 sites, every framing counted. Ranked by the number of answers carrying the site or page.

42 answers · 49 citations · 10 models
39 answers · 41 citations · 10 models
38 answers · 47 citations · 10 models
35 answers · 36 citations · 10 models
vendor site · Expert Insights33 answers · 37 citations · 10 models
18 answers · 23 citations · 9 models
17 answers · 19 citations · 9 models
vendor site · SuperOps16 answers · 18 citations · 7 models
16 answers · 16 citations · 9 models
vendor site · Miradore14 answers · 19 citations · 8 models
14 answers · 14 citations · 7 models
13 answers · 15 citations · 6 models

Pages the answers cite

The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.

04How they answered

Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ModelDirect“What is the best unified endpoint management platform for a mid-market B2B company?”Paraphrase“Which device management tool for laptops and phones would you recommend to a mid-sized B2B company?”Comparative“What are the top unified endpoint management platforms and how do they differ?”Budget-constrained“What is the best unified endpoint management platform for a company with a limited budget?”Scale-constrained“We are a 500 person company evaluating a unified endpoint management platform. What should we look at?”Negative“Which unified endpoint management platforms should I avoid or be cautious about?”
Claude Haiku 4.5ManageEngine Endpoint Central
Two alternativesIvanti Neurons for UEM, NinjaOne
ScalefusionChanged
Four alternativesJamf, Microsoft Intune, NinjaOne, Prey
no first choiceagainst: ManageEngine Endpoint Central, NinjaOneAction1
Two alternativesHexnode UEM, Miradore
against: ManageEngine Endpoint Central
no first choiceagainst: Ivanti, Microsoft Intune, Omnissa Workspace ONE
GPT-5.4 miniMicrosoft Intune
Two alternativesIvanti Neurons, Jamf
Microsoft IntuneHeld
Two alternativesJamf, Kandji
Jamf, Microsoft Intune
Seven alternativesAbsolute, Atera, Ivanti, ManageEngine, NinjaOne, Omnissa Workspace ONE, Tanium
Microsoft Intune
Three alternativesJamf, Kandji, ManageEngine Endpoint Central
no first choiceagainst: Ivanti Endpoint Manager / Ivanti Endpoint Manager Mobile
Gemini 3.5 FlashMicrosoft Intune
Three alternativesIru, ManageEngine Endpoint Central, NinjaOne
against: Ivanti, Omnissa Workspace ONE
Microsoft IntuneHeld
Four alternativesHexnode UEM, JumpCloud, ManageEngine Endpoint Central, Scalefusion
Microsoft Intune
Five alternativesIvanti Neurons for UEM, ManageEngine Endpoint Central, NinjaOne, Omnissa Workspace ONE, Tanium
Microsoft Intune
Three alternativesHexnode UEM, ManageEngine Endpoint Central, Miradore
against: Ivanti, Omnissa Workspace ONE
Microsoft Intune
Seven alternativesAction1, Hexnode UEM, Jamf, Kandji, ManageEngine Endpoint Central, Miradore, NinjaOne
against: Google Workspace, Omnissa Workspace ONE
against: BlackBerry UEM, Citrix Endpoint Management, Ivanti, ManageEngine Endpoint Central, Microsoft Intune, Omnissa Workspace ONE
Perplexity SonarManageEngine Endpoint Central
Six alternatives42Gears SureMDM, Ivanti, Jamf, NinjaOne, Quest KACE, SOTI
JumpCloudChanged
Three alternativesMicrosoft Intune, NinjaOne, Scalefusion
Microsoft Intune
Seven alternativesHexnode UEM, IBM MaaS360, Ivanti Neurons for UEM, Jamf, JumpCloud, ManageEngine Endpoint Central, Omnissa Workspace ONE
Microsoft Intune, Miradore
Three alternativesAtera, ManageEngine Endpoint Central, Syncro
no first choiceagainst: Atera, Datto RMM, Jamf, ManageEngine Endpoint Central, Microsoft Intune, NinjaOne, Omnissa Workspace ONE
Grok 4.1 FastManageEngine Endpoint Central
One alternativeMicrosoft Intune
against: Ivanti Neurons, Omnissa Workspace ONE
Microsoft IntuneChanged
Four alternativesJumpCloud, ManageEngine Mobile Device Manager Plus, Mosyle, NinjaOne
Microsoft Intune
Six alternativesIBM MaaS360, Ivanti Neurons for UEM, Jamf, ManageEngine Endpoint Central, Omnissa Workspace ONE, SOTI MobiControl
Miradore
Four alternativesAction1, Hexnode UEM, ManageEngine Endpoint Central, Microsoft Intune
Microsoft Intune
Three alternativesIvanti, ManageEngine Endpoint Central, Omnissa Workspace ONE
against: BlackBerry UEM, Ivanti, ManageEngine Endpoint Central, Microsoft Intune, Omnissa Workspace ONE
Mistral SmallManageEngine Endpoint Central
Two alternativesNinjaOne, Scalefusion
JumpCloud, NinjaOneChanged
Three alternativesManageEngine, Miradore, Scalefusion
Microsoft Intune
Six alternatives42Gears SureMDM, Ivanti, Jamf, ManageEngine Endpoint Central, Omnissa Workspace ONE, SOTI
Microsoft Intune
Two alternativesJumpCloud, ManageEngine Endpoint Central
no first choiceagainst: Baramundi, Citrix, Ivanti, Matrix42, Sophos Mobile
DeepSeek V4 FlashManageEngine Endpoint Central
Three alternativesMicrosoft Intune, NinjaOne, Scalefusion
against: Ivanti Neurons
Microsoft IntuneChanged
Three alternativesJamf, Kandji, ManageEngine Endpoint Central
Microsoft Intune
Five alternativesIvanti Neurons, Jamf, ManageEngine Endpoint Central, Omnissa Workspace ONE, SOTI
against: NinjaOne
Microsoft Intune, Miradore
One alternativeManageEngine Endpoint Central
Microsoft Intune
Five alternativesJamf, JumpCloud, ManageEngine, Omnissa Workspace ONE, Scalefusion
against: BlackBerry UEM, Citrix Endpoint Management, IBM MaaS360, Ivanti, Omnissa Workspace ONE, SOTI
Llama 4 MaverickManageEngine
Two alternativesNinjaOne, Scalefusion
Admin By RequestChanged
Four alternativesJumpCloud, ManageEngine, Microsoft Intune, NinjaOne
no first choiceMicrosoft Intune
One alternativeMiradore
no first choiceagainst: Citrix Endpoint Management, Datto RMM, Hexnode UEM, IBM MaaS360, Ivanti, Jamf, ManageEngine, Microsoft Intune, Omnissa Workspace ONE, Rippling IT, SOTI
Qwen 3.7 FlashManageEngine Endpoint Central
Two alternativesMicrosoft Intune, NinjaOne
ScalefusionChanged
Two alternativesHexnode UEM, Microsoft Intune
against: Jamf
no first choiceManageEngine Mobile Device Manager Plus
One alternativeMiradore
against: IBM MaaS360, Jamf, Mosyle
Microsoft Intune
Three alternativesJamf, Kandji, ManageEngine Endpoint Central
against: Omnissa Workspace ONE
against: Citrix Endpoint Management, Ivanti, ManageEngine Endpoint Central, Omnissa Workspace ONE
Kimi K2ManageEngine Endpoint Central
Two alternativesMicrosoft Intune, NinjaOne
Microsoft IntuneChanged
Five alternativesGoogle Endpoint Management, Jamf, Kandji, ManageEngine Endpoint Central, NinjaOne
against: Omnissa Workspace ONE
Microsoft Intune
Six alternatives42Gears SureMDM, Ivanti Neurons for MDM / Autonomous Endpoint Management, Jamf, ManageEngine Endpoint Central, Omnissa Workspace ONE, SOTI MobiControl
ManageEngine Endpoint Central, Microsoft Intune
One alternative42Gears SureMDM
against: IBM MaaS360, MobileIron, Omnissa Workspace ONE
no first choice
Six alternativesIvanti, Jamf, ManageEngine Endpoint Central, Microsoft Intune, NinjaOne, Omnissa Workspace ONE
against: Baramundi, BlackBerry UEM, IBM MaaS360, Ivanti Endpoint Manager, Omnissa Workspace ONE
GLM 4.7 FlashXManageEngine Endpoint Central
Five alternatives42Gears SureMDM, Jamf, Microsoft Intune, NinjaOne, SOTI
Microsoft IntuneChanged
Eight alternativesHexnode UEM, Jamf, JumpCloud, ManageEngine Mobile Device Manager Plus, Miradore, NinjaOne, SOTI, Scalefusion
Microsoft Intune
Five alternativesIvanti, Jamf, ManageEngine, Omnissa Workspace ONE, SOTI
ManageEngine Endpoint Central
Four alternativesAtera, Microsoft Intune, Scalefusion, Syncro
no first choiceagainst: Cisco Meraki Systems Manager, Hitachi Energy UNEM, Ivanti Neurons for UEM, ManageEngine Endpoint Central, Omnissa Workspace ONE
MiniMax M2.5ManageEngine Endpoint Central
Four alternativesJamf, NinjaOne, SOTI, Scalefusion
JumpCloud, NinjaOneChanged
Two alternativesManageEngine Mobile Device Manager Plus, Microsoft Intune
Microsoft Intune
Four alternativesJamf, ManageEngine Endpoint Central, Omnissa Workspace ONE, SOTI
JumpCloud, Microsoft Intuneno first choiceagainst: N-able N-central
Bold is the first choiceAlternatives are counted; the count opens them.What the answer argued against

05The record

One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Seventy-two rows: every prompt, every model, every answer.
PromptModelVersion stringTime (UTC)SearchedSourcesLatency
Direct recommendationClaude Haiku 4.5claude-haiku-4-5-202510012026-09-17 08:53yes1610 s
Direct recommendationGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-17 09:00yes36 s
Direct recommendationGemini 3.5 Flashgemini-3.5-flash2026-09-17 08:24yes2331 s
Direct recommendationPerplexity Sonarsonar2026-09-17 08:23yes205 s
Direct recommendationGrok 4.1 Fastspacexai/grok-4.1-fast-non-reasoning via vertex2026-09-17 09:07yes2616 s
Direct recommendationMistral Smallmistral/mistral-small via mistral2026-09-17 08:21yes55 s
Direct recommendationDeepSeek V4 Flashdeepseek/deepseek-v4-flash via fireworks2026-09-17 08:25yes811 s
Direct recommendationLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-17 09:12yes52 s
Direct recommendationQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-17 08:39yes525 s
Direct recommendationKimi K2moonshotai/kimi-k2 via novita2026-09-17 08:50yes1640 s
Direct recommendationGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-17 08:36yes21156 s
Direct recommendationMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-17 08:26yes542 s
ParaphraseClaude Haiku 4.5claude-haiku-4-5-202510012026-09-17 09:02yes98 s
ParaphraseGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-17 09:04yes36 s
ParaphraseGemini 3.5 Flashgemini-3.5-flash2026-09-17 09:12yes1325 s
ParaphrasePerplexity Sonarsonar2026-09-17 09:12yes206 s
ParaphraseGrok 4.1 Fastspacexai/grok-4.1-fast-non-reasoning via vertex2026-09-17 08:27yes4016 s
ParaphraseMistral Smallmistral/mistral-small via mistral2026-09-17 08:24yes54 s
ParaphraseDeepSeek V4 Flashdeepseek/deepseek-v4-flash via fireworks2026-09-17 08:51yes1412 s
ParaphraseLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-17 08:42yes53 s
ParaphraseQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-17 09:06no036 s
ParaphraseKimi K2moonshotai/kimi-k2 via novita2026-09-17 08:48yes1553 s
ParaphraseGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-17 08:34yes7374 s
ParaphraseMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-17 08:51yes521 s
ComparativeClaude Haiku 4.5claude-haiku-4-5-202510012026-09-17 09:08yes1313 s
ComparativeGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-17 08:27yes57 s
ComparativeGemini 3.5 Flashgemini-3.5-flash2026-09-17 09:13yes2730 s
ComparativePerplexity Sonarsonar2026-09-17 09:04yes2011 s
ComparativeGrok 4.1 Fastspacexai/grok-4.1-fast-non-reasoning via vertex2026-09-17 09:10yes2815 s
ComparativeMistral Smallmistral/mistral-small via mistral2026-09-17 09:05yes88 s
ComparativeDeepSeek V4 Flashdeepseek/deepseek-v4-flash via fireworks2026-09-17 09:07yes1821 s
ComparativeLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-17 09:02yes53 s
ComparativeQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-17 09:02yes527 s
ComparativeKimi K2moonshotai/kimi-k2 via novita2026-09-17 08:27yes1533 s
ComparativeGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-17 08:18yes1265 s
ComparativeMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-17 09:01yes832 s
Budget constrainedClaude Haiku 4.5claude-haiku-4-5-202510012026-09-17 08:24yes98 s
Budget constrainedGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-17 09:07yes46 s
Budget constrainedGemini 3.5 Flashgemini-3.5-flash2026-09-17 08:17yes1618 s
Budget constrainedPerplexity Sonarsonar2026-09-17 09:02yes205 s
Budget constrainedGrok 4.1 Fastspacexai/grok-4.1-fast-non-reasoning via vertex2026-09-17 08:26yes3615 s
Budget constrainedMistral Smallmistral/mistral-small via mistral2026-09-17 09:06yes1611 s
Budget constrainedDeepSeek V4 Flashdeepseek/deepseek-v4-flash via fireworks2026-09-17 09:10yes1820 s
Budget constrainedLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-17 08:37yes52 s
Budget constrainedQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-17 08:22yes1039 s
Budget constrainedKimi K2moonshotai/kimi-k2 via novita2026-09-17 08:31yes915 s
Budget constrainedGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-17 08:44yes713 s
Budget constrainedMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-17 08:19yes1025 s
Scale constrainedClaude Haiku 4.5claude-haiku-4-5-202510012026-09-17 08:34yes1912 s
Scale constrainedGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-17 08:29no08 s
Scale constrainedGemini 3.5 Flashgemini-3.5-flash2026-09-17 08:50yes1029 s
Scale constrainedPerplexity Sonarsonar2026-09-17 08:51yes1910 s
Scale constrainedGrok 4.1 Fastspacexai/grok-4.1-fast-non-reasoning via vertex2026-09-17 09:00yes1711 s
Scale constrainedMistral Smallmistral/mistral-small via mistral2026-09-17 08:30no09 s
Scale constrainedDeepSeek V4 Flashdeepseek/deepseek-v4-flash via fireworks2026-09-17 09:04yes1721 s
Scale constrainedLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-17 08:31yes52 s
Scale constrainedQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-17 08:43yes527 s
Scale constrainedKimi K2moonshotai/kimi-k2 via novita2026-09-17 09:08yes1370 s
Scale constrainedGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-17 08:36yes22271 s
Scale constrainedMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-17 08:50yes523 s
Negative framingClaude Haiku 4.5claude-haiku-4-5-202510012026-09-17 08:50yes187 s
Negative framingGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-17 08:59yes57 s
Negative framingGemini 3.5 Flashgemini-3.5-flash2026-09-17 08:53yes1624 s
Negative framingPerplexity Sonarsonar2026-09-17 09:07yes207 s
Negative framingGrok 4.1 Fastspacexai/grok-4.1-fast-non-reasoning via vertex2026-09-17 08:29yes5318 s
Negative framingMistral Smallmistral/mistral-small via mistral2026-09-17 08:33yes55 s
Negative framingDeepSeek V4 Flashdeepseek/deepseek-v4-flash via fireworks2026-09-17 08:43yes2722 s
Negative framingLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-17 08:47yes54 s
Negative framingQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-17 08:17yes2595 s
Negative framingKimi K2moonshotai/kimi-k2 via novita2026-09-17 09:05yes2340 s
Negative framingGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-17 08:34yes4286 s
Negative framingMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-17 08:49yes1531 s

Normalization in this category

Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.

Category-scoped readings
42Gears read as 42Gears SureMDM
42Gears (SureMDM) read as 42Gears SureMDM
Hexnode read as Hexnode UEM
Hexnode (by ManageEngine) read as Hexnode UEM
IBM read as IBM MaaS360
Kaseya read as Kaseya VSA
Omnissa read as Omnissa Workspace ONE
Omnissa (Workspace ONE) read as Omnissa Workspace ONE
Omnissa (formerly VMware Workspace ONE UEM) read as Omnissa Workspace ONE
Omnissa (formerly VMware Workspace ONE) read as Omnissa Workspace ONE
Omnissa (formerly Workspace ONE) read as Omnissa Workspace ONE
Rippling read as Rippling IT
VMware read as Omnissa Workspace ONE
Unresolved, counted raw
Hitachi Energy UNEM (Industrial UEM)
Ivanti Endpoint Manager / Ivanti Endpoint Manager Mobile (EPMM)
Ivanti Neurons for MDM / Autonomous Endpoint Management
Samsung
Discontinued, still offered
No shut-down product was recommended here.
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