Small business▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 2% in September 2026
Inside the floor by 9 pointsRank 9 → 31 of 38
1 category · RankedConnectWise RMM
63Judge labels
1First choices
21Negative labels
14 / 14Models named it
1Category
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.8, every buyer segment counted.
Best standing
2% in RMM for enterprise buyers
Rank 43 of 62 in the mid-market standingcriticized challenger
0 of 14 models made it the first choice on the direct prompt; 42% of its 26 labels there were negative.
What the models named instead of ConnectWise RMM →By buyer segmentRead the same way at every buyer size.
Small business31 of 40
0%13 labels
criticized challenger
Mid-market43 of 62
0%26 labels
criticized challenger
Enterprise7 of 45
2%24 labels
accepted challenger
In rmm · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named ConnectWise RMM for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Remote monitoring and management | IT operations and endpoint | 0% | 43 of 62 | 42% | 26 | criticized challenger | ▼−4Since September 2026: 4% → 0%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
Movement
Since September 2026, ConnectWise RMM held within the floor in its one category: no change cleared 11 points.
Best category · RMM · by segment
Mid-market▼−4Since September 2026: 4% → 0%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 4% in September 2026
Inside the floor by 7 pointsRank 5 → 56 of 58
Enterprise▼−5Since September 2026: 8% → 3%, −5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
3%from 8% in September 2026
Inside the floor by 6 pointsRank 3 → 6 of 42
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| RMM | 4% | 0% | ▼−4Since September 2026: 4% → 0%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 5 → 43 of 62 |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated ConnectWise RMM across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated ConnectWise RMM across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 1 | 1 |
| GPT-5.4 mini | 0 | 1 | 1 | 1 | 3 |
| Gemini 3.5 Flash | 0 | 0 | 1 | 0 | 1 |
| Perplexity Sonar | 0 | 1 | 0 | 1 | 2 |
| Grok 4.20 | 0 | 2 | 0 | 1 | 3 |
| Mistral Small | 0 | 0 | 1 | 1 | 2 |
| DeepSeek V4 Flash | 0 | 1 | 1 | 1 | 3 |
| Llama 4 Maverick | 0 | 0 | 1 | 1 | 2 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 1 | 1 |
| Kimi K2 | 0 | 0 | 0 | 2 | 2 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 1 | 1 | 2 |
| GPT-6 Luna | 1 | 1 | 0 | 0 | 2 |
| Muse Glimmer 30B | 0 | 2 | 0 | 0 | 2 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct11 labels1
Paraphrase15 labelsNone
Comparative14 labels2not counted in share
Budget-constrained3 labelsNone
Scale-constrained7 labelsNone
Negative13 labelsNone
First choiceAlternativeMentionNegative63 labels in all, every segment counted; 1 of the 3 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Want a general-purpose RMM that's easy to evaluate? Start with NinjaOne and ConnectWise RMM.” GPT-6 Luna · RMM · comparative prompt · first choice
“Choose ConnectWise Automate/Kaseya VSA when you need deep scripting/automation, on-prem options, and enterprise-grade customization” Muse Glimmer 30B · RMM · comparative prompt · alternative
“You already use ConnectWise's PSA/service-management stack and want tighter workflow consolidation.” GPT-6 Luna · RMM · direct prompt · alternative
“if you want maximum automation/customization and already live in the ConnectWise ecosystem” GPT-5.4 mini · RMM · comparative prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“Dated UI, time-consuming setup, inconsistent agent reliability... exploited zero-days in 2024-2025” Grok 4.20 · RMM · negative prompt · hard negative
“ConnectWise ScreenConnect / ConnectWise RMM - repeatedly appears in attack reporting.” Llama 4 Maverick · RMM · negative prompt · hard negative
“ConnectWise RMM (poor support, software bugs)” DeepSeek V4 Flash · RMM · negative prompt · hard negative
“repeatedly mentioned in security reporting as tools that are frequently abused or appear in intrusion cases, so they deserve extra scrutiny” Perplexity Sonar · RMM · negative prompt · soft negative
Named alongside
The products named in the same answers as ConnectWise RMM, over the 63 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and ConnectWise RMM was named but was not.ShowHide
Named alongside
The products named in the same answers as ConnectWise RMM, over the 63 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and ConnectWise RMM was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named ConnectWise RMM. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 61 of the 63 answers that named ConnectWise RMM and are not a share of its labels.
Domains cited
connectwise.comYour site36
ninjaone.com33
syncrosecure.com30
atera.com22
geekflare.com22
learn.g2.com21
comparitech.com20
softwaretestinghelp.com17
acronis.com16
superops.com15
196 of the 232 domain citations in answers naming ConnectWise RMM came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
connectwise.com ranks 4 on Google for the category's searches. In the answers, ConnectWise RMM takes 0% of first choices and NinjaOne takes 47%.ShowHide
Search and answers
connectwise.com ranks 4 on Google for the category's searches. In the answers, ConnectWise RMM takes 0% of first choices and NinjaOne takes 47%.
ShowHideIn search
Google, US estimatesPosition for “rmm platform”
4
Position for “rmm platforms”
–
not in the top ten
- Searches for its name, Google
- 720 a month (“connectwise rmm”)
- AI search demand for its name, est.
- 37 a month
- Organic visits to its site
- about 117,593 a month
- Searches its site ranks for
- 9,327 · 893 in the top three
- Sites linking to it
- 7,215
- Paid Google search
- 3 searches its ads show for, about 13 clicks and $840 a month (estimate)
In answers
This editionShare of first choices
0%
rank 43 of 62 in RMM
Segment leader
47%
NinjaOne
- First choices
- 1 across its categories
- Named in
- 63 answers
- Its own site cited
- in 61 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on connectwise.com
1,965
subdomains included
Content
1,431
counted in the table below
Documentation
10
Product · Integration
172 · 16
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 759 | 0 | 2021-02-01 | ||
| Case study | 253 | undated | |||
| Webinar or virtual event | 140 | 0 | 2020-06-01 | ||
| News or press | 99 | undated | |||
| Glossary or explainer | 90 | undated | |||
| Comparison | 50 | 0 | 2016-04-01 | ||
| Template or tool | 20 | undated | |||
| Report or ebook | 11 | 0 | 2020-09-01 | ||
| Conference or event | 7 | 0 | 2017-04-01 | ||
| Podcast or video | 2 | undated |
Most recent
- 2021-02-01Business text messaging the new way to talk blog
- 2020-12-01How to survive thrive recover as an msp during a p blog
- 2020-12-01Top voip features of 2020 blog
- 2020-11-01Loop communications recognized by charlotte busine blog
- 2020-11-01Top 10 favorite features of voip 2020 what custome blog
- 2020-10-01Features spotlight softphone desktop mobile app blog
How it is countedHide how it is counted
Every page connectwise.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Names read as ConnectWise RMM
What the judge wrote, as written, with how often. The vendor table decides that these count as ConnectWise RMM; a claim can dispute any of them.
ConnectWise 3ConnectWise ScreenConnect / ConnectWise RMM 3ConnectWise RMM/Automate 2ConnectWise (Automate/RMM) 1ConnectWise (Automate/RMM/ScreenConnect) 1ConnectWise (N-able) 1ConnectWise (ScreenConnect) 1ConnectWise Automate / ConnectWise RMM 1ConnectWise RMM (newer version) 1ConnectWise RMM / Automate 1
Follow ConnectWise RMM
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
ConnectWise RMM is its own company.ShowHide
The company
ConnectWise RMM is its own company.
ShowHideIn its own words
Stated by the vendor, not checked- Positioning
- Manage and secure endpoints with unified monitoring, automated patching, and visibility across your entire environment.
- For
- MSPs
- Price stated
- Request Pricing connectwise.com/pricing
- Free plan or trial
- Free Trial connectwise.com
- Customers named
- Mangano ITSourcepass
- Not stated on the pages read
- Starting price, integrations, certifications, hosting
What ConnectWise RMM's own pages state, read September 28, 2026: connectwise.com, connectwise.com/pricing, trust.connectwise.com, connectwise.com/platform, connectwise.com/case-studies. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when ConnectWise RMM's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as ConnectWise RMM, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for ConnectWise RMM by email, built from the raw record of the edition. It shows:
- where ConnectWise RMM is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name ConnectWise RMM, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.