Every category where a model named ConnectWise RMM for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Remote monitoring and management	IT operations and endpoint	4%	5 of 57	40%	25	criticized challenger

Movement

This is the first edition on this tier, so no move can be computed for ConnectWise RMM yet. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated ConnectWise RMM across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	First choice	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	0	1	0	1
GPT-5.4 mini	0	2	0	0	2
Gemini 3.5 Flash	0	1	0	1	2
Perplexity Sonar	0	1	1	0	2
Grok 4.1 Fast	0	1	0	1	2
Mistral Small	0	1	0	0	1
DeepSeek V4 Flash	0	1	1	2	4
Llama 4 Maverick	2	0	0	1	3
Qwen 3.7 Flash	0	0	0	1	1
Kimi K2	0	1	0	1	2
GLM 4.7 FlashX	0	2	0	2	4
MiniMax M2.5	0	0	0	1	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct10 labels2

Paraphrase14 labels4

Comparative21 labels1not counted in share

Budget-constrained3 labelsNone

Scale-constrained2 labelsNone

Negative9 labels1not counted in share

First choiceAlternativeMentionNegative59 labels in all, every segment counted; 6 of the 8 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“ConnectWise RMM™ - recognized as the preferred RMM vendor for the MSP501 and has a long-standing presence in the MSP market.” Llama 4 Maverick · RMM · direct prompt · first choice

“recognized as the preferred RMM vendor for the MSP501, with a long-standing MSP market presence” Llama 4 Maverick · RMM · paraphrase prompt · first choice

“ConnectWise RMM is their newer, cloud-first platform designed to provide a cleaner, more modern alternative” Gemini 3.5 Flash · RMM · comparative prompt · alternative

“ConnectWise remains the choice for mature MSPs building around a centralized ecosystem.” Kimi K2 · RMM · comparative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Platforms to Avoid Based on Usability & Vendor Lock-in ... it has a 1-star reputation on Reddit due to being difficult to use and inconsistent.” DeepSeek V4 Flash · RMM · negative prompt · hard negative

“multiple sources advise against using this platform, citing its poor performance and potential security risks” Llama 4 Maverick · RMM · negative prompt · hard negative

“ConnectWise RMM (historically high-target, ongoing CVEs in the broader ecosystem) ... also merit extra scrutiny” GLM 4.7 FlashX · RMM · negative prompt · soft negative

“Evaluate Carefully: ConnectWise RMM (New Iterations) ... growing fatigue regarding their newer RMM iterations” Qwen 3.7 Flash · RMM · negative prompt · soft negative

Named alongside

The products named in the same answers as ConnectWise RMM, over the 59 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and ConnectWise RMM was named but was not.

ProductSame answerTook the first choice insteadHead to head

NinjaOne55 of 5940Not in the top three

Atera36 of 593Not in the top three

Datto RMM35 of 590Not in the top three

Syncro31 of 591Not in the top three

N-able N-central29 of 592Not in the top three

Kaseya VSA20 of 590Not in the top three

SuperOps16 of 590Not in the top three

Acronis Cyber Protect10 of 590Not in the top three

N-able N-sight8 of 591Not in the top three

ManageEngine Endpoint Central8 of 590Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named ConnectWise RMM. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 56 of the 59 answers that named ConnectWise RMM and are not a share of its labels.

Domains cited

syncrosecure.com39

connectwise.comYour site33

aimultiple.com30

learn.g2.com29

ninjaone.com28

superops.com26

expertinsights.com25

comparitech.com21

blog.domotz.com15

gbhackers.com15

228 of the 261 domain citations in answers naming ConnectWise RMM came from somebody else's page.

Pages cited

syncrosecure.com/blog/best-rmm-software37

aimultiple.com/rmm-software29

learn.g2.com/best-rmm-software29

connectwise.com/blog/best-msp-rmm-software24

expertinsights.com/it-management/the-top-rmm-solutions-for-msps24

superops.com/best-rmm-software-and-tools21

comparitech.com/net-admin/rmm-software-and-tools20

gbhackers.com/best-rmm-platforms-for-msps-a-complete-comparison-guide15

Pages are listed as the models cited them.

Names read as ConnectWise RMM

What the judge wrote, as written, with how often. The vendor table decides that these count as ConnectWise RMM; a claim can dispute any of them.

ConnectWise RMM (formerly Automate) 3ConnectWise RMM™ 2ConnectWise RMM (Asio) 1

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when ConnectWise RMM's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as ConnectWise RMM, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at connectwise.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.