Index › IT operations and endpoint › September 2026 Edition

Remote monitoring and management

Asked as “RMM platform”, and as “remote monitoring and management tool for managed service providers”, on behalf of a mid-market B2B company. 46 first choices recorded across the direct, paraphrase, budget and scale prompts, twelve models each.

Standing

NinjaOne

Clear leader

50% of first choices, clear leader.

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.

Small business

Atera30%ContestedStanding →Mid-market

NinjaOne50%Clear leaderThis page Enterprise

NinjaOne61%Clear leaderStanding →

01The standing

Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all twelve models, for a mid-market B2B company. Ordered by share.

ProductFirst-choice shareNegative rateLabelsQuadrant

NinjaOne9%56endorsed leader

Syncro7%44accepted challenger

Action19%11accepted challenger

Atera10%51accepted challenger

ConnectWise RMM40%25criticized challenger

SuperOps0%20accepted challenger

ManageEngine Endpoint Central0%10accepted challenger

N-able N-sight27%11criticized challenger

Show the four products at 0%, ordered by negative rate

Kaseya VSA82%11criticized challenger

Datto RMM39%33criticized challenger

ConnectWise Automate25%12criticized challenger

N-able N-central17%18accepted challenger

Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its vendor page.

Head to head

NinjaOne vs Syncro NinjaOne vs Action1 Syncro vs Action1

Recommended versus criticized

Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.

Criticized challengerCriticized default

Negative label rate →

Accepted challengerEndorsed leader

0%First-choice share → · lines at 30% share and 25% negative70%

Key

NinjaOne50%

Syncro13%

Action111%

Atera7%

ConnectWise RMM4%

SuperOps2%

ManageEngine Endpoint Central2%

N-able N-sight2%

N-able N-central0%

ConnectWise Automate0%

Datto RMM0%

Kaseya VSA0%

02What they warned about

Eight of twelve models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Mistral Small and MiniMax M2.5 changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.

SimpleHelp

100%

9 of 9 labels negative · 9 of 12 models · 4 hard negative

“specifically called out in 2026 alternatives coverage for CVE-2024-57726/57727/57728, which were exploited in 2025 by Medusa and DragonForce operators” Perplexity Sonar, negative prompt

Datto RMM

39%

13 of 33 labels negative · 9 of 12 models · 2 hard negative

“**Datto / CentraStage / other Kaseya-linked tooling** — cited in community warnings and commonly treated with caution because of the broader Kaseya/Datto ecosystem risk profile” Perplexity Sonar, negative prompt

ConnectWise ScreenConnect

100%

8 of 8 labels negative · 8 of 12 models · 3 hard negative

“The platforms I would put in the **highest-caution bucket** are: - **ConnectWise ScreenConnect / ConnectWise RMM** — repeatedly appears in attack reporting” Perplexity Sonar, negative prompt

ConnectWise RMM

40%

10 of 25 labels negative · 8 of 12 models · 2 hard negative

“Platforms to Avoid Based on Usability & Vendor Lock-in ... it has a 1-star reputation on Reddit due to being difficult to use and inconsistent.” DeepSeek V4 Flash, negative prompt

03What they cite

Citations exist only for the models that return a source list: twelve of the twelve in this edition, and all six flagship models on the expanded tier.

Sites the answers cite

65 of 72 answers in this category came back with a source list, from 12 of 12 models: citations where the model returns them, or the search results it consulted. 6 of those lists are Google grounding redirects that name no site and are left out of the counts. 794 links across 182 sites, every framing counted. Ranked by the number of answers carrying the site or page.

syncrosecure.com

39 answers · 51 citations · 10 models

aimultiple.com

31 answers · 38 citations · 10 models

superops.com

vendor site · SuperOps30 answers · 32 citations · 10 models

learn.g2.com

28 answers · 28 citations · 8 models

ninjaone.com

vendor site · NinjaOne22 answers · 23 citations · 11 models

connectwise.com

vendor site · ConnectWise21 answers · 28 citations · 8 models

comparitech.com

20 answers · 20 citations · 8 models

gbhackers.com

20 answers · 20 citations · 9 models

expertinsights.com

vendor site · Expert Insights18 answers · 21 citations · 8 models

reddit.com

17 answers · 44 citations · 9 models

mspcompared.com

14 answers · 17 citations · 6 models

g2.com

13 answers · 26 citations · 7 models

Pages the answers cite

The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.

syncrosecure.com/blog/best-rmm-software

36 answers · 9 models

aimultiple.com/rmm-software

31 answers · 10 models

superops.com/best-rmm-software-and-tools

29 answers · 10 models

learn.g2.com/best-rmm-software

28 answers · 8 models

gbhackers.com/best-rmm-platforms-for-msps-a-complete-comparison-guide

20 answers · 9 models

comparitech.com/net-admin/rmm-software-and-tools

19 answers · 8 models

expertinsights.com/it-management/the-top-rmm-solutions-for-msps

17 answers · 8 models

ninjaone.com/blog/best-rmm-software

17 answers · 10 models

mspcompared.com/best/rmm

14 answers · 6 models

connectwise.com/blog/best-msp-rmm-software

13 answers · 7 models

04How they answered

Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.

ModelDirect“What is the best RMM platform for a mid-market B2B company?”Paraphrase“Which remote monitoring and management tool for managed service providers would you recommend to a mid-sized B2B company?”Comparative“What are the top RMM platforms and how do they differ?”Budget-constrained“What is the best RMM platform for a company with a limited budget?”Scale-constrained“We are a 500 person company evaluating a RMM platform. What should we look at?”Negative“Which RMM platforms should I avoid or be cautious about?”

Claude Haiku 4.5NinjaOne

Three alternatives

LogMeIn Resolve, ManageEngine RMM+, N-able N-central

AteraChanged

One alternative

SuperOps

NinjaOne

Two alternatives

Atera, Syncro

Tactical RMM

Four alternatives

Action1, Atera, Pulseway, Syncro

no first choiceagainst: Atera, BeyondTrust Remote Support, ConnectWise ScreenConnect, Itarian, NetSupport Manager, PDQ, SimpleHelp

GPT-5.4 miniNinjaOne

Two alternatives

ConnectWise RMM, Datto RMM

N-able N-sightChanged

Two alternatives

ConnectWise RMM, N-able N-central

NinjaOne

Six alternatives

Atera, ConnectWise RMM / Automate, Datto RMM, N-able N-central, N-able N-sight, Syncro

against: Kaseya VSAAtera, Syncroagainst: N-able N-central/N-sight, NinjaOneno first choiceagainst: AnyDesk, Atera, ConnectWise ScreenConnect, SimpleHelp

Gemini 3.5 FlashNinjaOne

Four alternatives

Atera, Datto RMM, N-able N-central, SuperOps

NinjaOneHeld

Two alternatives

Atera, SuperOps

against: ConnectWise, N-able N-centralNinjaOne

Seven alternatives

Atera, ConnectWise Automate, ConnectWise RMM, Datto RMM, N-able, Pulseway, Syncro

Action1

Four alternatives

Atera, Level.io, Syncro, Tactical RMM

NinjaOne

Four alternatives

Atera, Level.io, ManageEngine Endpoint Central, Syncro

against: Datto RMMagainst: Atera, ConnectWise Automate, ConnectWise RMM, Datto RMM, Kaseya VSA, Syncro, Tactical RMM

Perplexity SonarNinjaOne

Two alternatives

Atera, N-able N-central

NinjaOneHeld

Three alternatives

ConnectWise RMM, N-able N-central, Syncro

no first choiceAction1, Atera

One alternative

Syncro

against: Tactical RMMno first choiceagainst: Atera, ConnectWise ScreenConnect, Datto RMM, LogMeIn Resolve, N-able N-sight, NetSupport Manager, PDQ Connect, SimpleHelp, Syncro

Grok 4.1 FastNinjaOne

Six alternatives

Atera, ConnectWise RMM, Datto RMM, N-able N-central, SuperOps, Syncro

against: Kaseya VSANinjaOneHeld

Three alternatives

Atera, Datto RMM, Syncro

against: ConnectWise Automate, Kaseya VSANinjaOne

Two alternatives

Atera, Syncro

against: ConnectWise RMM, Datto RMM, N-able N-sight / N-centralAction1

Three alternatives

Atera, Syncro, Tactical RMM

against: Datto RMM, NinjaOneNinjaOne

Two alternatives

Atera, Syncro

against: ConnectWise ScreenConnect, Datto RMM, Kaseya VSA, N-able N-central/N-sight, NetSupport, SimpleHelp

Mistral SmallNinjaOne

Two alternatives

Atera, Syncro

NinjaOne, SyncroChangedNinjaOne

Five alternatives

Action1, Atera, ConnectWise RMM, ManageEngine RMM Central, Syncro

Syncro

Two alternatives

Atera, NinjaOne

no first choiceagainst: Action1, AnyDesk, ConnectWise ScreenConnect, Datto RMM, GoRelo, GoToHTTP, ITAgent, Itarian, Level.io, LogMeIn Resolve, MeshCentral, N-able N-sight, NetSupport Manager, PDQ Connect, SimpleHelp, Syncro, TeamViewer, Velociraptor

DeepSeek V4 FlashNinjaOne

Three alternatives

Atera, SuperOps, Syncro

against: ConnectWise RMMNinjaOneHeld

Five alternatives

Atera, ConnectWise RMM, Datto RMM, N-able N-central, Syncro

NinjaOne

Three alternatives

Atera, SuperOps, Syncro

Action1, ManageEngine Endpoint Central

Two alternatives

Atera, Syncro

against: NinjaOneNinjaOne

Four alternatives

Action1, ManageEngine Endpoint Central, N-able, SuperOps

against: ConnectWise, Datto RMM, Kaseyaagainst: BeyondTrust Remote Support, ConnectWise RMM, ConnectWise ScreenConnect, Kaseya VSA, MSP360 RMM, MeshCentral, N-able N-central, SimpleHelp, Tactical RMM

Llama 4 MaverickConnectWise RMM

Two alternatives

N-able N-sight, SuperOps

ConnectWise RMMHeld

One alternative

NinjaOne

no first choiceSyncro

One alternative

NinjaOne

no first choiceagainst: ConnectWise RMM, ConnectWise ScreenConnect, GoTo Resolve, LogMeIn

Qwen 3.7 FlashNinjaOne

Four alternatives

Auvik, ConnectWise Automate, Microsoft Defender for Endpoint, N-able N-sight

NinjaOneHeld

One alternative

Atera

against: ConnectWise AutomateNinjaOne

Four alternatives

Atera, Automox, ConnectWise Automate, Syncro

MSP360 RMM

Two alternatives

Atera, ManageEngine Endpoint Central

against: NinjaOneno first choiceagainst: BeyondTrust, ConnectWise RMM, Datto RMM, Kaseya, SimpleHelp

Kimi K2NinjaOne

Four alternatives

Atera, ManageEngine RMM Central, N-able N-central, SuperOps

NinjaOneHeld

One alternative

Atera

against: ConnectWise RMM, Datto RMMNinjaOne

Seven alternatives

Acronis Cyber Protect, Atera, ConnectWise RMM, Datto RMM, ManageEngine RMM Central, N-able N-central, Syncro

against: Kaseya VSASyncro, Tactical RMM

Two alternatives

Atera, NinjaOne

against: MeshCentralNinjaOne

Four alternatives

Atera, ConnectWise, Datto RMM, N-able

against: AnyDesk, BeyondTrust Remote Support, ConnectWise ScreenConnect, Datto RMM, Kaseya VSA, MeshCentral, N-able N-sight, SimpleHelp, TeamViewer

GLM 4.7 FlashXNinjaOne

Four alternatives

Atera, ConnectWise RMM, N-able N-central, Syncro

NinjaOneHeld

Five alternatives

Acronis Cyber Protect, Action1, Atera, ConnectWise RMM, ManageEngine Endpoint Central

NinjaOne

Four alternatives

Acronis Cyber Protect, Atera, N-able, Syncro

against: ConnectWise RMM, Kaseya VSAMSP360 RMM

Six alternatives

Atera, Breeze, LogMeIn Resolve, NinjaOne, Syncro, Tactical RMM

against: MeshCentralno first choiceagainst: Atera, ConnectWise RMM, Datto RMM, N-able N-central, NinjaOne, SimpleHelp, TeamViewer

MiniMax M2.5NinjaOne

Three alternatives

Atera, N-able N-central, SuperOps

SuperOps, SyncroChanged

Three alternatives

Atera, Kaseya VSA, NinjaOne

Atera, NinjaOne

Nine alternatives

Acronis Cyber Protect, Barracuda RMM, ConnectWise Automate, Hexnode, ManageEngine Endpoint Central, N-able N-sight, Site24x7 MSP Edition, SuperOps, Syncro

Action1

Two alternatives

Pulseway, Syncro

no first choiceagainst: ConnectWise RMM, Datto RMM

Bold is the first choiceAlternatives are counted; the count opens them.What the answer argued against

05The record

One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record

Seventy-two rows: every prompt, every model, every answer.

Prompt	Model	Version string	Time (UTC)	Searched	Sources	Latency
Direct recommendation	Claude Haiku 4.5	`claude-haiku-4-5-20251001`	2026-09-17 10:36	yes	9	9 s
Direct recommendation	GPT-5.4 mini	`gpt-5.4-mini-2026-03-17`	2026-09-17 09:52	yes	3	9 s
Direct recommendation	Gemini 3.5 Flash	`gemini-3.5-flash`	2026-09-17 12:07	yes	17	20 s
Direct recommendation	Perplexity Sonar	`sonar`	2026-09-17 10:20	yes	20	6 s
Direct recommendation	Grok 4.1 Fast	`spacexai/grok-4.1-fast-non-reasoning via vertex`	2026-09-17 10:14	yes	29	15 s
Direct recommendation	Mistral Small	`mistral/mistral-small via mistral`	2026-09-17 12:47	yes	12	8 s
Direct recommendation	DeepSeek V4 Flash	`deepseek/deepseek-v4-flash via fireworks`	2026-09-17 13:37	yes	18	19 s
Direct recommendation	Llama 4 Maverick	`meta/llama-4-maverick via bedrock`	2026-09-17 13:19	yes	5	2 s
Direct recommendation	Qwen 3.7 Flash	`alibaba/qwen3.7-flash via alibaba`	2026-09-17 14:10	no	0	38 s
Direct recommendation	Kimi K2	`moonshotai/kimi-k2 via novita`	2026-09-17 11:33	yes	10	55 s
Direct recommendation	GLM 4.7 FlashX	`zai/glm-4.7-flashx via zai`	2026-09-17 10:43	yes	7	48 s
Direct recommendation	MiniMax M2.5	`minimax/minimax-m2.5 via minimax`	2026-09-17 10:56	yes	7	26 s
Paraphrase	Claude Haiku 4.5	`claude-haiku-4-5-20251001`	2026-09-17 10:29	yes	9	8 s
Paraphrase	GPT-5.4 mini	`gpt-5.4-mini-2026-03-17`	2026-09-17 11:53	yes	2	4 s
Paraphrase	Gemini 3.5 Flash	`gemini-3.5-flash`	2026-09-17 10:03	yes	13	20 s
Paraphrase	Perplexity Sonar	`sonar`	2026-09-17 11:23	yes	20	6 s
Paraphrase	Grok 4.1 Fast	`spacexai/grok-4.1-fast-non-reasoning via vertex`	2026-09-17 10:34	yes	13	11 s
Paraphrase	Mistral Small	`mistral/mistral-small via mistral`	2026-09-17 10:44	yes	5	4 s
Paraphrase	DeepSeek V4 Flash	`deepseek/deepseek-v4-flash via fireworks`	2026-09-17 14:05	yes	14	16 s
Paraphrase	Llama 4 Maverick	`meta/llama-4-maverick via bedrock`	2026-09-17 13:45	yes	5	3 s
Paraphrase	Qwen 3.7 Flash	`alibaba/qwen3.7-flash via alibaba`	2026-09-17 12:57	yes	5	33 s
Paraphrase	Kimi K2	`moonshotai/kimi-k2 via novita`	2026-09-17 14:02	yes	15	52 s
Paraphrase	GLM 4.7 FlashX	`zai/glm-4.7-flashx via zai`	2026-09-17 11:54	yes	9	132 s
Paraphrase	MiniMax M2.5	`minimax/minimax-m2.5 via minimax`	2026-09-17 10:35	yes	9	43 s
Comparative	Claude Haiku 4.5	`claude-haiku-4-5-20251001`	2026-09-17 12:16	yes	9	8 s
Comparative	GPT-5.4 mini	`gpt-5.4-mini-2026-03-17`	2026-09-17 10:51	yes	5	11 s
Comparative	Gemini 3.5 Flash	`gemini-3.5-flash`	2026-09-17 11:32	yes	15	23 s
Comparative	Perplexity Sonar	`sonar`	2026-09-17 09:30	yes	20	8 s
Comparative	Grok 4.1 Fast	`spacexai/grok-4.1-fast-non-reasoning via vertex`	2026-09-17 13:16	yes	20	17 s
Comparative	Mistral Small	`mistral/mistral-small via mistral`	2026-09-17 11:28	yes	5	7 s
Comparative	DeepSeek V4 Flash	`deepseek/deepseek-v4-flash via fireworks`	2026-09-17 09:57	yes	8	15 s
Comparative	Llama 4 Maverick	`meta/llama-4-maverick via bedrock`	2026-09-17 12:23	yes	5	3 s
Comparative	Qwen 3.7 Flash	`alibaba/qwen3.7-flash via alibaba`	2026-09-17 11:57	no	0	41 s
Comparative	Kimi K2	`moonshotai/kimi-k2 via novita`	2026-09-17 13:00	yes	10	53 s
Comparative	GLM 4.7 FlashX	`zai/glm-4.7-flashx via zai`	2026-09-17 11:42	yes	29	47 s
Comparative	MiniMax M2.5	`minimax/minimax-m2.5 via minimax`	2026-09-17 13:14	yes	8	42 s
Budget constrained	Claude Haiku 4.5	`claude-haiku-4-5-20251001`	2026-09-17 10:12	yes	9	8 s
Budget constrained	GPT-5.4 mini	`gpt-5.4-mini-2026-03-17`	2026-09-17 11:01	no	0	5 s
Budget constrained	Gemini 3.5 Flash	`gemini-3.5-flash`	2026-09-17 12:25	yes	16	21 s
Budget constrained	Perplexity Sonar	`sonar`	2026-09-17 14:10	yes	20	5 s
Budget constrained	Grok 4.1 Fast	`spacexai/grok-4.1-fast-non-reasoning via vertex`	2026-09-17 11:40	yes	41	16 s
Budget constrained	Mistral Small	`mistral/mistral-small via mistral`	2026-09-17 11:50	yes	5	5 s
Budget constrained	DeepSeek V4 Flash	`deepseek/deepseek-v4-flash via fireworks`	2026-09-17 10:09	yes	19	15 s
Budget constrained	Llama 4 Maverick	`meta/llama-4-maverick via bedrock`	2026-09-17 11:59	yes	5	2 s
Budget constrained	Qwen 3.7 Flash	`alibaba/qwen3.7-flash via alibaba`	2026-09-17 11:09	yes	14	49 s
Budget constrained	Kimi K2	`moonshotai/kimi-k2 via novita`	2026-09-17 13:19	yes	15	38 s
Budget constrained	GLM 4.7 FlashX	`zai/glm-4.7-flashx via zai`	2026-09-17 09:48	yes	18	75 s
Budget constrained	MiniMax M2.5	`minimax/minimax-m2.5 via minimax`	2026-09-17 10:53	yes	9	20 s
Scale constrained	Claude Haiku 4.5	`claude-haiku-4-5-20251001`	2026-09-17 12:25	no	0	6 s
Scale constrained	GPT-5.4 mini	`gpt-5.4-mini-2026-03-17`	2026-09-17 10:56	no	0	11 s
Scale constrained	Gemini 3.5 Flash	`gemini-3.5-flash`	2026-09-17 09:41	yes	19	31 s
Scale constrained	Perplexity Sonar	`sonar`	2026-09-17 13:17	yes	17	14 s
Scale constrained	Grok 4.1 Fast	`spacexai/grok-4.1-fast-non-reasoning via vertex`	2026-09-17 10:48	yes	17	17 s
Scale constrained	Mistral Small	`mistral/mistral-small via mistral`	2026-09-17 10:25	no	0	6 s
Scale constrained	DeepSeek V4 Flash	`deepseek/deepseek-v4-flash via fireworks`	2026-09-17 14:13	yes	23	30 s
Scale constrained	Llama 4 Maverick	`meta/llama-4-maverick via bedrock`	2026-09-17 12:46	yes	5	3 s
Scale constrained	Qwen 3.7 Flash	`alibaba/qwen3.7-flash via alibaba`	2026-09-17 10:30	no	0	40 s
Scale constrained	Kimi K2	`moonshotai/kimi-k2 via novita`	2026-09-17 10:25	yes	14	28 s
Scale constrained	GLM 4.7 FlashX	`zai/glm-4.7-flashx via zai`	2026-09-17 14:02	yes	13	33 s
Scale constrained	MiniMax M2.5	`minimax/minimax-m2.5 via minimax`	2026-09-17 12:35	yes	5	15 s
Negative framing	Claude Haiku 4.5	`claude-haiku-4-5-20251001`	2026-09-17 10:01	yes	17	12 s
Negative framing	GPT-5.4 mini	`gpt-5.4-mini-2026-03-17`	2026-09-17 11:33	yes	4	19 s
Negative framing	Gemini 3.5 Flash	`gemini-3.5-flash`	2026-09-17 11:19	yes	20	23 s
Negative framing	Perplexity Sonar	`sonar`	2026-09-17 10:56	yes	20	8 s
Negative framing	Grok 4.1 Fast	`spacexai/grok-4.1-fast-non-reasoning via vertex`	2026-09-17 14:15	yes	44	16 s
Negative framing	Mistral Small	`mistral/mistral-small via mistral`	2026-09-17 10:34	yes	5	4 s
Negative framing	DeepSeek V4 Flash	`deepseek/deepseek-v4-flash via fireworks`	2026-09-17 12:45	yes	30	46 s
Negative framing	Llama 4 Maverick	`meta/llama-4-maverick via bedrock`	2026-09-17 11:17	yes	5	3 s
Negative framing	Qwen 3.7 Flash	`alibaba/qwen3.7-flash via alibaba`	2026-09-17 11:01	yes	10	53 s
Negative framing	Kimi K2	`moonshotai/kimi-k2 via novita`	2026-09-17 13:08	yes	26	71 s
Negative framing	GLM 4.7 FlashX	`zai/glm-4.7-flashx via zai`	2026-09-17 13:53	yes	29	85 s
Negative framing	MiniMax M2.5	`minimax/minimax-m2.5 via minimax`	2026-09-17 10:38	yes	10	30 s

Normalization in this category

Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.

Category-scoped readings

Datto read as Datto RMM

Unresolved, counted raw

Kaseya 365

LogMeIn

ManageEngine RMM+

NetLock RMM

NetSupport

PulseOn

Discontinued, still offered

No shut-down product was recommended here.

Remote monitoring and management

By buyer segment

01The standing

Recommended versus criticized

02What they warned about

03What they cite

Sites the answers cite

Pages the answers cite

04How they answered

05The record

Normalization in this category

Also in it operations and endpoint