IT AI Index
September 2026 Edition · The permanent record of this edition. The unqualified address always carries the latest edition.
Index IT operations and endpoint September 2026 Edition

IT asset management

Asked as “IT asset management platform”, and as “hardware and software asset inventory tool”, on behalf of a mid-market B2B company. 45 first choices recorded across the direct, paraphrase, budget and scale prompts, twelve models each.
Standing
Contested
24% of first choices, contested.

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.

01The standing

Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all twelve models, for a mid-market B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
01Snipe-IT24%17%42accepted challenger
02ManageEngine AssetExplorer20%14%43accepted challenger
03Freshservice18%6%33accepted challenger
04Lansweeper16%11%38accepted challenger
05InvGate Asset Management7%0%17accepted challenger
06GLPI2%10%10accepted challenger
Show the five products at 0%, ordered by negative rate
11ServiceNow IT Asset Management0%44%36criticized challenger
10Flexera One0%26%19criticized challenger
07Asset Panda0%14%21accepted challenger
08Ivanti Neurons for ITAM0%14%21accepted challenger
09Device420%7%15accepted challenger
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its vendor page.

Recommended versus criticized

Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.

Criticized challengerCriticized default
Negative label rate →
01
02
03
04
05
06
07
08
09
10
11
Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative40%
Key
01Snipe-IT24%
02ManageEngine AssetExplorer20%
03Freshservice18%
04Lansweeper16%
05InvGate Asset Management7%
06GLPI2%
07Asset Panda0%
08Ivanti Neurons for ITAM0%
09Device420%
10Flexera One0%
11ServiceNow IT Asset Management0%

02What they warned about

One of twelve models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.1 Fast, Mistral Small, DeepSeek V4 Flash, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX and MiniMax M2.5 changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
ServiceNow IT Asset Management
44%
16 of 36 labels negative · 10 of 12 models · 2 hard negative
“platforms to approach with caution... Extremely complex setup requiring significant professional services” Kimi K2, negative prompt
ManageEngine AssetExplorer
14%
6 of 43 labels negative · 6 of 12 models · 1 hard negative
“**Avoid if**: You need robust automated discovery or non-ManageEngine integrations.” Grok 4.1 Fast, negative prompt
Flexera One
26%
5 of 19 labels negative · 5 of 12 models · 1 hard negative
“Incomplete API documentation, large-scale deployment issues often unresolved, requires more technical expertise than marketed” Kimi K2, negative prompt
Snipe-IT
17%
7 of 42 labels negative · 5 of 12 models · 1 hard negative
“Some users in the sysadmin community have expressed dissatisfaction with Snipe-IT and recommend avoiding it” Mistral Small, negative prompt

03What they cite

Citations exist only for the models that return a source list: twelve of the twelve in this edition, and all six flagship models on the expanded tier.

Sites the answers cite

63 of 72 answers in this category came back with a source list, from 12 of 12 models: citations where the model returns them, or the search results it consulted. 6 of those lists are Google grounding redirects that name no site and are left out of the counts. 790 links across 192 sites, every framing counted. Ranked by the number of answers carrying the site or page.

vendor site · Virima37 answers · 43 citations · 10 models
vendor site · InvGate32 answers · 50 citations · 10 models
27 answers · 30 citations · 10 models
vendor site · Cloudaware26 answers · 36 citations · 10 models
vendor site · Setyl20 answers · 21 citations · 9 models
vendor site · Asset Panda18 answers · 18 citations · 8 models
16 answers · 17 citations · 9 models
14 answers · 30 citations · 8 models
13 answers · 32 citations · 7 models
13 answers · 25 citations · 9 models
13 answers · 18 citations · 9 models
vendor site · Rippling12 answers · 13 citations · 8 models

Pages the answers cite

The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.

04How they answered

Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ModelDirect“What is the best IT asset management platform for a mid-market B2B company?”Paraphrase“Which hardware and software asset inventory tool would you recommend to a mid-sized B2B company?”Comparative“What are the top IT asset management platforms and how do they differ?”Budget-constrained“What is the best IT asset management platform for a company with a limited budget?”Scale-constrained“We are a 500 person company evaluating an IT asset management platform. What should we look at?”Negative“Which IT asset management platforms should I avoid or be cautious about?”
Claude Haiku 4.5no first choiceServiceDesk Plus by ManageEngineChanged
Three alternativesInvGate Asset Management, Snipe-IT, Spiceworks Inventory
no first choice
Nine alternativesBMC Helix ITAM, Device42, Flexera One, Freshservice, Ivanti Neurons for ITAM, Lansweeper, ManageEngine AssetExplorer, ServiceNow IT Asset Management, Snow Software
Snipe-IT, Spiceworks Inventory
Two alternativesAsset Panda, ManageEngine AssetExplorer
no first choiceagainst: BMC Helix ITAM, GLPI, Microsoft Configuration Manager, ServiceNow IT Asset Management, Snipe-IT, TeamDynamix
GPT-5.4 miniFreshservice, Lansweeper
One alternativeIvanti Neurons for ITAM
against: ServiceNow IT Asset Management
LansweeperChanged
Three alternativesMicrosoft Intune, ServiceNow IT Asset Management, Snipe-IT
no first choice
Six alternativesFreshservice, Ivanti Neurons for ITAM, Jira Service Management Assets, Lansweeper, ManageEngine AssetExplorer, ServiceNow IT Asset Management
Snipe-IT
One alternativeManageEngine AssetExplorer
against: Lansweeper
no first choiceagainst: AssetTiger, Axonius, Flexera One, Ivanti Neurons for ITAM, ServiceNow SAM/ITAM
Gemini 3.5 FlashSetyl
Five alternativesBlueTally, Freshservice, Lansweeper, Torii, Zluri
against: ServiceNow IT Asset Management
FreshserviceChanged
Four alternativesJira Service Management, Lansweeper, Setyl, Snipe-IT
against: ServiceNow IT Asset Management
no first choiceSnipe-IT
Three alternativesAssetTiger, BlueTally, GLPI
Setyl
Seven alternativesAsset Panda, Freshservice, InvGate Asset Management, Oomnitza, Reftab, Torii, Zluri
against: ServiceNow IT Asset Management, Snipe-IT
against: Asset Panda, BMC Helix / Remedy, Excel & Google Sheets, Freshservice, Ivanti Neurons for ITAM, Jira Service Management Assets, ManageEngine AssetExplorer, ServiceNow IT Asset Management, Snipe-IT
Perplexity SonarFreshservice
Three alternativesInvGate Asset Management, ManageEngine AssetExplorer, Virima
InvGate Asset ManagementChanged
Three alternativesFreshservice, Lansweeper, Syncro
no first choice
Six alternativesDevice42, Flexera One, Freshservice, Lansweeper, ManageEngine AssetExplorer, ServiceNow IT Asset Management
Snipe-IT
Two alternativesFreshservice, ManageEngine AssetExplorer
against: NinjaOne
no first choiceagainst: Lansweeper, ManageEngine AssetExplorer, ServiceNow IT Asset Management, Snipe-IT
Grok 4.1 FastFreshservice, ManageEngine AssetExplorer
One alternativeInvGate Asset Management
against: ServiceNow IT Asset Management
ManageEngine AssetExplorerChanged
Three alternativesInvGate Asset Management, Lansweeper, Snipe-IT
ServiceNow IT Asset Management
Five alternativesAsset Panda, Flexera One, Ivanti Neurons for ITAM, Lansweeper, ManageEngine AssetExplorer
Snipe-IT
Two alternativesGLPI, OCS Inventory NG
against: Lansweeper
no first choice
Five alternativesFlexera One, InvGate Asset Management, ManageEngine AssetExplorer, ServiceNow IT Asset Management, SysAid
against: Asset Panda, BMC Helix ITAM, Flexera One, Lansweeper, ManageEngine AssetExplorer, ServiceNow IT Asset Management, SysAid
Mistral SmallFreshservice
One alternativeManageEngine AssetExplorer
LansweeperChanged
Two alternativesGLPI, ManageEngine AssetExplorer
no first choiceInvGate Asset Management, ManageEngine AssetExplorerno first choiceagainst: Flexera One, ManageEngine AssetExplorer, ServiceNow IT Asset Management, Snipe-ITagainst: Asset Panda, Freshservice, Jamf, JumpCloud, ServiceNow IT Asset Management, Snipe-IT
DeepSeek V4 FlashInvGate Asset Management
Three alternativesFreshservice, Lansweeper, ManageEngine AssetExplorer
against: ServiceNow IT Asset Management
Snipe-ITChanged
Four alternativesFreshservice, Lansweeper, ManageEngine AssetExplorer, Setyl
no first choice
Nine alternativesAsset Panda, Device42, Flexera One, Freshservice, Ivanti Neurons for ITAM, Lansweeper, ManageEngine AssetExplorer, ServiceNow IT Asset Management, Snipe-IT
Snipe-IT
Three alternativesBlueTally, GLPI, Reftab
against: AssetTiger
no first choice
Five alternativesFreshservice, Ivanti Neurons for ITAM, Lansweeper, Oomnitza, Snow Software
against: Flexera One
against: Ivanti Neurons for ITAM, ManageEngine AssetExplorer, ServiceNow IT Asset Management, TeamDynamix
Llama 4 MaverickManageEngine AssetExplorer
Four alternativesAMG, Freshservice, Ivanti Neurons for ITAM, Lansweeper
ManageEngine AssetExplorerHeldno first choiceSnipe-IT
Two alternativesBlueTally, Virima
no first choiceagainst: Snipe-IT
Qwen 3.7 FlashLansweeper
Two alternativesFreshservice, ManageEngine AssetExplorer
ManageEngine AssetExplorerChanged
Three alternativesLansweeper, NinjaOne, Snipe-IT
ServiceNow IT Asset Management
Six alternativesFlexera One, Freshservice, Ivanti Neurons for ITAM, Lansweeper, ManageEngine AssetExplorer, Snow Software
Snipe-IT
Three alternativesAssetTiger, BlueTally, Spiceworks Inventory
no first choiceagainst: ConnectWise Automate, ManageEngine AssetExplorer, NinjaOne, ServiceNow IT Asset Management
Kimi K2Freshservice
Three alternativesAsset Panda, HaloITSM, ManageEngine AssetExplorer / ServiceDesk Plus
LansweeperChanged
Two alternativesManageEngine AssetExplorer, Snipe-IT
BMC Helix ITAM, ServiceNow IT Asset Management
Seven alternativesAsset Panda, Device42, Firstbase, Flexera One, Lansweeper, ManageEngine AssetExplorer, Snipe-IT
Snipe-IT
Five alternativesFreshservice, GLPI, Lansweeper, ManageEngine AssetExplorer, Reftab
against: Shelf
no first choiceagainst: BMC Helix / Remedy, Flexera One, ServiceNow IT Asset Management
GLM 4.7 FlashXFreshservice, ManageEngine AssetExplorer
Eight alternativesAsset Panda, InvGate Asset Management, Oomnitza, ServiceNow IT Asset Management, Snipe-IT, Torii, Virima, Zluri
LansweeperChanged
Three alternativesFlexera One, ServiceNow IT Asset Management, Snipe-IT
ServiceNow IT Asset Management
Nine alternativesAsset Panda, Device42, Flexera One, InvGate Asset Management, Ivanti Neurons for ITAM, Lansweeper, ManageEngine AssetExplorer, Pulseway, Snipe-IT
GLPI, Snipe-IT
Three alternativesAssetTiger, ManageEngine AssetExplorer, Reftab
no first choiceagainst: AssetSonar, Cloudaware, Device42, ServiceNow IT Asset Management
MiniMax M2.5Freshservice, ManageEngine AssetExplorer
One alternativeVirima
ManageEngine AssetExplorer, SetylChanged
Three alternativesAsset Panda, Ivanti Neurons for ITAM, Snipe-IT
ServiceNow IT Asset Management
Nine alternativesAsset Panda, Device42, Flexera One, Ivanti Neurons for ITAM, Jira Service Management, Lansweeper, ManageEngine AssetExplorer, Snipe-IT, Virima
Lansweeper, Spiceworks Inventory
Three alternativesAssetLoom, Reftab, Snipe-IT
no first choicenothing named
Bold is the first choiceAlternatives are counted; the count opens them.What the answer argued against

05The record

One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Seventy-two rows: every prompt, every model, every answer.
PromptModelVersion stringTime (UTC)SearchedSourcesLatency
Direct recommendationClaude Haiku 4.5claude-haiku-4-5-202510012026-09-17 10:13no04 s
Direct recommendationGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-17 10:19yes46 s
Direct recommendationGemini 3.5 Flashgemini-3.5-flash2026-09-17 12:57yes1324 s
Direct recommendationPerplexity Sonarsonar2026-09-17 09:57yes205 s
Direct recommendationGrok 4.1 Fastspacexai/grok-4.1-fast-non-reasoning via vertex2026-09-17 11:14yes3918 s
Direct recommendationMistral Smallmistral/mistral-small via mistral2026-09-17 09:54yes55 s
Direct recommendationDeepSeek V4 Flashdeepseek/deepseek-v4-flash via fireworks2026-09-17 11:51yes2536 s
Direct recommendationLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-17 11:43yes52 s
Direct recommendationQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-17 12:38yes936 s
Direct recommendationKimi K2moonshotai/kimi-k2 via novita2026-09-17 09:39yes1020 s
Direct recommendationGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-17 09:30yes9216 s
Direct recommendationMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-17 11:02yes512 s
ParaphraseClaude Haiku 4.5claude-haiku-4-5-202510012026-09-17 10:00yes1810 s
ParaphraseGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-17 11:32yes35 s
ParaphraseGemini 3.5 Flashgemini-3.5-flash2026-09-17 14:06yes919 s
ParaphrasePerplexity Sonarsonar2026-09-17 13:56yes205 s
ParaphraseGrok 4.1 Fastspacexai/grok-4.1-fast-non-reasoning via vertex2026-09-17 12:21yes3114 s
ParaphraseMistral Smallmistral/mistral-small via mistral2026-09-17 09:58yes55 s
ParaphraseDeepSeek V4 Flashdeepseek/deepseek-v4-flash via fireworks2026-09-17 11:02yes1717 s
ParaphraseLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-17 13:37yes53 s
ParaphraseQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-17 12:47no040 s
ParaphraseKimi K2moonshotai/kimi-k2 via novita2026-09-17 13:26yes1436 s
ParaphraseGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-17 10:28no058 s
ParaphraseMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-17 10:10yes825 s
ComparativeClaude Haiku 4.5claude-haiku-4-5-202510012026-09-17 10:39yes99 s
ComparativeGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-17 13:00yes68 s
ComparativeGemini 3.5 Flashgemini-3.5-flash2026-09-17 09:37yes2927 s
ComparativePerplexity Sonarsonar2026-09-17 10:14yes209 s
ComparativeGrok 4.1 Fastspacexai/grok-4.1-fast-non-reasoning via vertex2026-09-17 10:22yes2514 s
ComparativeMistral Smallmistral/mistral-small via mistral2026-09-17 11:01yes1011 s
ComparativeDeepSeek V4 Flashdeepseek/deepseek-v4-flash via fireworks2026-09-17 12:19yes1922 s
ComparativeLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-17 12:05yes52 s
ComparativeQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-17 10:23no040 s
ComparativeKimi K2moonshotai/kimi-k2 via novita2026-09-17 11:57yes933 s
ComparativeGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-17 12:13yes1353 s
ComparativeMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-17 11:09yes975 s
Budget constrainedClaude Haiku 4.5claude-haiku-4-5-202510012026-09-17 12:25yes99 s
Budget constrainedGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-17 11:11yes39 s
Budget constrainedGemini 3.5 Flashgemini-3.5-flash2026-09-17 14:15yes1425 s
Budget constrainedPerplexity Sonarsonar2026-09-17 11:36yes205 s
Budget constrainedGrok 4.1 Fastspacexai/grok-4.1-fast-non-reasoning via vertex2026-09-17 12:42yes3115 s
Budget constrainedMistral Smallmistral/mistral-small via mistral2026-09-17 14:09yes54 s
Budget constrainedDeepSeek V4 Flashdeepseek/deepseek-v4-flash via fireworks2026-09-17 12:47yes1826 s
Budget constrainedLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-17 13:24yes53 s
Budget constrainedQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-17 11:42yes529 s
Budget constrainedKimi K2moonshotai/kimi-k2 via novita2026-09-17 12:02yes1329 s
Budget constrainedGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-17 12:25yes1547 s
Budget constrainedMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-17 12:28yes920 s
Scale constrainedClaude Haiku 4.5claude-haiku-4-5-202510012026-09-17 12:02no07 s
Scale constrainedGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-17 13:04no07 s
Scale constrainedGemini 3.5 Flashgemini-3.5-flash2026-09-17 10:42yes826 s
Scale constrainedPerplexity Sonarsonar2026-09-17 12:56yes208 s
Scale constrainedGrok 4.1 Fastspacexai/grok-4.1-fast-non-reasoning via vertex2026-09-17 13:02yes1515 s
Scale constrainedMistral Smallmistral/mistral-small via mistral2026-09-17 13:59no013 s
Scale constrainedDeepSeek V4 Flashdeepseek/deepseek-v4-flash via deepinfra2026-09-17 13:57yes1992 s
Scale constrainedLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-17 14:04yes54 s
Scale constrainedQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-17 12:48no039 s
Scale constrainedKimi K2moonshotai/kimi-k2 via novita2026-09-17 09:43yes927 s
Scale constrainedGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-17 10:22yes1288 s
Scale constrainedMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-17 13:59yes543 s
Negative framingClaude Haiku 4.5claude-haiku-4-5-202510012026-09-17 10:22yes2612 s
Negative framingGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-17 12:57yes55 s
Negative framingGemini 3.5 Flashgemini-3.5-flash2026-09-17 09:34yes2421 s
Negative framingPerplexity Sonarsonar2026-09-17 12:05yes208 s
Negative framingGrok 4.1 Fastspacexai/grok-4.1-fast-non-reasoning via vertex2026-09-17 13:11yes4020 s
Negative framingMistral Smallmistral/mistral-small via mistral2026-09-17 12:04yes55 s
Negative framingDeepSeek V4 Flashdeepseek/deepseek-v4-flash via deepinfra2026-09-17 14:09yes2646 s
Negative framingLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-17 10:48yes52 s
Negative framingQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-17 10:25yes966 s
Negative framingKimi K2moonshotai/kimi-k2 via novita2026-09-17 10:06yes3031 s
Negative framingGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-17 13:45yes2959 s
Negative framingMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-17 10:18no012 s

Normalization in this category

Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.

Category-scoped readings
BMC Helix read as BMC Helix ITAM
Flexera read as Flexera One
Flexera (Flexera One) read as Flexera One
Flexera (Snow) read as Flexera One
InvGate read as InvGate Asset Management
Ivanti read as Ivanti Neurons for ITAM
Ivanti (ITAM / Neurons for ITSM) read as Ivanti Neurons for ITAM
Ivanti Neurons read as Ivanti Neurons for ITAM
ManageEngine read as ManageEngine AssetExplorer
ManageEngine (AssetExplorer) read as ManageEngine AssetExplorer
ServiceNow read as ServiceNow IT Asset Management
ServiceNow (ITAM/SAM) read as ServiceNow IT Asset Management
Spiceworks read as Spiceworks Inventory
Unresolved, counted raw
AMG
Asset Management Global (AMG)
AssetLoom
AssetWorks
CMDBuild
Excel & Google Sheets
Infraon
ManageEngine AssetExplorer / ServiceDesk Plus
OCS Inventory
ServiceDesk Plus by ManageEngine
ServiceNow SAM/ITAM
Shelf
Zoho Assist
Discontinued, still offered
No shut-down product was recommended here.
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