IT AI Index

Index › Vendors › TeamViewer · September 2026 Edition

2 categories · Named, not ranked

TeamViewer

17Judge labels

0First choices

12Negative labels

11 of 12Models named it

2Categories

September 2026 Edition. Every number here is derived from the raw labels under vendor table vv2026-09.2, every buyer segment counted.

Standing

5 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. TeamViewer was named 5 times in RMM and 1 other category, where NinjaOne led with 50%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small business38 of 45

under the label threshold

Mid-market53 of 57

under the label threshold

Enterprise58 of 58

under the label threshold

In rmm · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named TeamViewer for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Remote monitoring and management	IT operations and endpoint	0%	53 of 57	100%	3	under 10 labels · led by NinjaOne at 50%
Patch management	IT operations and endpoint	0%	28 of 87	0%	2	under 10 labels · led by Action1 at 27%

Movement

This is the first edition on this tier, so no move can be computed for TeamViewer yet. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated TeamViewer across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	0	0	0
GPT-5.4 mini	0	0	0	0
Gemini 3.5 Flash	0	0	0	0
Perplexity Sonar	0	0	0	0
Grok 4.1 Fast	0	0	0	0
Mistral Small	0	0	1	1
DeepSeek V4 Flash	0	0	0	0
Llama 4 Maverick	1	1	0	2
Qwen 3.7 Flash	0	0	0	0
Kimi K2	0	0	1	1
GLM 4.7 FlashX	0	0	1	1
MiniMax M2.5	0	0	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct0 labelsNone

Paraphrase0 labelsNone

Comparative3 labelsNone

Budget-constrained1 labelNone

Scale-constrained1 labelNone

Negative12 labelsNone

First choiceAlternativeMentionNegative17 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Other options include ManageEngine Endpoint Central and TeamViewer” Llama 4 Maverick · Patching · budget prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Any free/consumer-grade remote tool (TeamViewer, AnyDesk) for production MSP use” Kimi K2 · RMM · negative prompt · hard negative

“TeamViewer (when used as an RMM component) also merit extra scrutiny due to frequent high-severity vulnerabilities” GLM 4.7 FlashX · RMM · negative prompt · soft negative

“(19 CVEs, including two critical, in 2025)” Mistral Small · RMM · negative prompt · soft negative

Named alongside

The products named in the same answers as TeamViewer, over the 17 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and TeamViewer was named but was not.

ProductSame answerTook the first choice insteadHead to head

Atera11 of 172Not in the top three

NinjaOne10 of 174Not in the top three

Datto RMM9 of 170Not in the top three

Action18 of 172Not in the top three

AnyDesk8 of 170Not in the top three

Kaseya VSA7 of 170Not in the top three

SimpleHelp6 of 170Not in the top three

Syncro6 of 170Not in the top three

ConnectWise Automate5 of 171Not in the top three

N-able N-central5 of 171Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named TeamViewer. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 14 of the 17 answers that named TeamViewer and are not a share of its labels.

Domains cited

acronis.com11

reddit.com7

sentinelone.com7

arcticwolf.com6

syncrosecure.com6

aimultiple.com5

mspcompared.com5

redcanary.com5

cisa.gov4

learn.g2.com4

Sixty of the sixty domain citations in answers naming TeamViewer came from somebody else's page.

Pages cited

acronis.com/en/tru/posts/the-remote-access-blind-spot-an-analysis-of-rmm-tool-risk-for-smb9

sentinelone.com/cybersecurity-101/cybersecurity/remote-monitoring-and-management-rmm7

arcticwolf.com/resources/blog/understanding-the-risks-of-remote-monitoring-and-management-6

syncrosecure.com/blog/best-rmm-software6

aimultiple.com/rmm-software5

redcanary.com/threat-detection-report/trends/rmm-tools5

guardz.com/blog/rmm-built-in-security-isnt-enough-for-msps3

learn.g2.com/best-patch-management-software3

Pages are listed as the models cited them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when TeamViewer's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as TeamViewer, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at teamviewer.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.