Remote support and remote access · October 2026 Edition
TeamViewer vs BeyondTrust Remote Support
Two of fourteen models named TeamViewer first on the direct prompt; one named BeyondTrust Remote Support. TeamViewer was named by fourteen of the fourteen models and BeyondTrust Remote Support by twelve and TeamViewer carries 57 labels and BeyondTrust Remote Support 29, so the shares are not directly comparable.
Named in four categories this edition.
Named in three categories this edition.
First-choice share19%4%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate32%3%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#2#7A position in a field of 10; printed, not drawn.
Labels5729A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, TeamViewer reading right to left. Rank and label count are printed, not drawn.NinjaOne was named alongside these two in eight of the fourteen direct answers. Splashtop Remote Support vs TeamViewer · Splashtop Remote Support vs BeyondTrust Remote Support · TeamViewer vs Zoho Assist
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the remote support and remote access page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
TeamViewerFirst choices, of fourteen modelsBeyondTrust Remote Support
Direct212 against TeamViewer
Paraphrase60
Comparative711 against TeamViewer
Budget-constrained205 against TeamViewer
Scale-constrained11
Negative1010 against TeamViewer · 1 against BeyondTrust Remote Support
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Across every category in the October 2026 Edition, TeamViewer and BeyondTrust Remote Support were named in the same answer fifty times, of the 180 answers naming TeamViewer and the 92 naming BeyondTrust Remote Support. In those answers BeyondTrust Remote Support took the first choice seven times and TeamViewer fourteen.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where TeamViewer and BeyondTrust Remote Support stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | | ||
| GPT-5.4 mini | | | | | ||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | ||||
| Grok 4.1 Fast | | | | | | |
| Mistral Small | | | | |||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | | | |||
| Qwen 3.7 Flash | | | | | | |
| Kimi K2 | | | | | | |
| GLM 4.7 FlashX | | | | | ||
| MiniMax M2.5 | | | | | ||
| GPT-6 Luna | | | | |||
| Muse Glimmer 30B | | | | |
TeamViewer BeyondTrust Remote Support first choice named as an alternative argued againstblank: not namedEach cell is one answer, TeamViewer on the left and BeyondTrust Remote Support on the right.The direct prompt
The plain question, one answer per model, grouped by where TeamViewer and BeyondTrust Remote Support stood in it.
TeamViewer first, BeyondTrust Remote Support an alternative
2 of 14 modelsBeyondTrust Remote Support was named in the answer but not as the choice, or not at all.GLM 4.7 FlashXTeamViewer alternatives: AnyDesk, NinjaOne, Zoho Assist
Muse Glimmer 30BTeamViewer alternatives: AnyDesk, Atera, BeyondTrust Remote Support, LogMeIn Rescue, NinjaOne, Splashtop Remote Support, Zoho Assist
BeyondTrust Remote Support first, TeamViewer not the choice
1 of 14 modelsTeamViewer was named in the answer but not as the choice, or not at all.Mistral SmallBeyondTrust Remote Support, NinjaOne alternatives: ConnectWise ScreenConnect, RemotePC, Zoho Assist
Neither was the first choice, one was named
8 of 14 modelsThe answer put something else first and named one of the two as an alternative.GPT-5.4 miniNinjaOne alternatives: BeyondTrust Remote Support, TeamViewer
Gemini 3.5 FlashConnectWise ScreenConnect alternatives: BeyondTrust Remote Support, Splashtop Remote Support
Grok 4.1 FastConnectWise ScreenConnect alternatives: BeyondTrust Remote Support, NinjaOne, Splashtop Remote Support, TeamViewer
DeepSeek V4 FlashSplashtop Remote Support alternatives: BeyondTrust Remote Support, ConnectWise ScreenConnect
Llama 4 MaverickNinjaOne alternatives: BeyondTrust Remote Support, LogMeIn Rescue
Kimi K2NinjaOne alternatives: BeyondTrust Remote Support, ConnectWise ScreenConnect, Splashtop Remote Support, Zoho Assist
MiniMax M2.5RemotePC, Splashtop Remote Support alternatives: BeyondTrust Remote Support
GPT-6 LunaConnectWise ScreenConnect alternatives: BeyondTrust Remote Support, NinjaOne, Zoho Assist
Neither was named
3 of 14 modelsThe answer made no first choice from these two in this category.Claude Haiku 4.5no first choice
Perplexity SonarSplashtop Remote Support alternatives: LogMeIn Rescue
Qwen 3.7 FlashZoho Assist alternatives: ConnectWise ScreenConnect, Splashtop Business Remote
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
TeamViewer leads by seven points.
TeamViewer7%#3 of 9BeyondTrust Remote Support0%#9 of 9Mid-marketThe figures above
TeamViewer leads by sixteen points.
TeamViewer19%#2 of 10BeyondTrust Remote Support4%#7 of 10Enterprise
The order flips: BeyondTrust Remote Support leads at enterprise.
BeyondTrust Remote Support25%#2 of 9TeamViewer9%#3 of 9What the models said about TeamViewer
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.
“Consumer tools like TeamViewer, AnyDesk, or Chrome Remote Desktop present risks... TeamViewer became a launchpad for LockBit 3.0 ransomware attacks” Claude Haiku 4.5 · negative prompt · hard negative
“This tool has a history of security issues... Many IT professionals and organizations now avoid it” Mistral Small · negative prompt · hard negative
“You may see mentions of TeamViewer as a "free" option. Avoid this for commercial use.” Qwen 3.7 Flash · budget prompt · hard negative
“For a balanced, feature‑rich solution: Choose TeamViewer if you want a single platform with device management, ITSM integrations, and broad platform support.” GLM 4.7 FlashX · direct prompt · first choice
“Stick to well-known, established remote support solutions from reputable vendors like TeamViewer, AnyDesk, Splashtop, or similar.” MiniMax M2.5 · negative prompt · first choice
“If you need deep management: Choose TeamViewer if you need to manage assets, patches, and security alongside remote control.” Qwen 3.7 Flash · comparative prompt · first choice
What the models said about BeyondTrust Remote Support
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of five in this category shown.
“Recent SaaS-side incident requires higher due diligence” Kimi K2 · negative prompt · soft negative
“NinjaOne and BeyondTrust are top choices due to their scalability, security, and feature sets tailored for business environments” Mistral Small · direct prompt · first choice
“The "Standard" Enterprise Choice (Best All-Rounder) Vendor: BeyondTrust (formerly Bomgar) or TeamViewer Professional” Qwen 3.7 Flash · scale prompt · first choice
“Best overall enterprise option: TeamViewer or BeyondTrust.” GPT-5.4 mini · comparative prompt · first choice
Also compared
Splashtop Remote Support vs TeamViewerSplashtop Remote Support vs BeyondTrust Remote SupportTeamViewer vs Zoho AssistTeamViewer vs ConnectWise ScreenConnectTeamViewer vs NinjaOneTeamViewer vs RemotePCTeamViewer vs Chrome Remote DesktopZoho Assist vs BeyondTrust Remote SupportConnectWise ScreenConnect vs BeyondTrust Remote SupportNinjaOne vs BeyondTrust Remote SupportRemotePC vs BeyondTrust Remote SupportBeyondTrust Remote Support vs Chrome Remote DesktopAll twenty-eight head-to-head pages and the full remote support standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.