Remote support and remote access · October 2026 Edition
TeamViewer vs NinjaOne
Two of fourteen models named TeamViewer first on the direct prompt; four named NinjaOne. TeamViewer was named by fourteen of the fourteen models and NinjaOne by ten and TeamViewer carries 57 labels and NinjaOne 15, so the shares are not directly comparable.
Named in four categories this edition.
Named in twelve categories this edition.
First-choice share19%9%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate32%0%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#2#5A position in a field of 10; printed, not drawn.
Labels5715A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, TeamViewer reading right to left. Rank and label count are printed, not drawn.BeyondTrust Remote Support was named alongside these two in ten of the fourteen direct answers. Splashtop Remote Support vs TeamViewer · Splashtop Remote Support vs NinjaOne · TeamViewer vs Zoho Assist
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the remote support and remote access page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
TeamViewerFirst choices, of fourteen modelsNinjaOne
Direct242 against TeamViewer
Paraphrase60
Comparative701 against TeamViewer
Budget-constrained215 against TeamViewer
Scale-constrained10
Negative1010 against TeamViewer
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where TeamViewer and NinjaOne stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | | ||
| GPT-5.4 mini | | | | | ||
| Gemini 3.5 Flash | | | | |||
| Perplexity Sonar | | | ||||
| Grok 4.1 Fast | | | | | | |
| Mistral Small | | | | |||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | | | | ||
| Qwen 3.7 Flash | | | | | | |
| Kimi K2 | | | | | ||
| GLM 4.7 FlashX | | | | | ||
| MiniMax M2.5 | | | | |||
| GPT-6 Luna | | |||||
| Muse Glimmer 30B | | | | |
TeamViewer NinjaOne first choice named as an alternative argued againstblank: not namedEach cell is one answer, TeamViewer on the left and NinjaOne on the right.The direct prompt
The plain question, one answer per model, grouped by where TeamViewer and NinjaOne stood in it.
TeamViewer first, NinjaOne an alternative
2 of 14 modelsNinjaOne was named in the answer but not as the choice, or not at all.GLM 4.7 FlashXTeamViewer alternatives: AnyDesk, NinjaOne, Zoho Assist
Muse Glimmer 30BTeamViewer alternatives: AnyDesk, Atera, BeyondTrust Remote Support, LogMeIn Rescue, NinjaOne, Splashtop Remote Support, Zoho Assist
NinjaOne first, TeamViewer an alternative
4 of 14 modelsTeamViewer was named in the answer but not as the choice, or not at all.GPT-5.4 miniNinjaOne alternatives: BeyondTrust Remote Support, TeamViewer
Mistral SmallBeyondTrust Remote Support, NinjaOne alternatives: ConnectWise ScreenConnect, RemotePC, Zoho Assist
Llama 4 MaverickNinjaOne alternatives: BeyondTrust Remote Support, LogMeIn Rescue
Kimi K2NinjaOne alternatives: BeyondTrust Remote Support, ConnectWise ScreenConnect, Splashtop Remote Support, Zoho Assist
Neither was the first choice, one was named
2 of 14 modelsThe answer put something else first and named one of the two as an alternative.Grok 4.1 FastConnectWise ScreenConnect alternatives: BeyondTrust Remote Support, NinjaOne, Splashtop Remote Support, TeamViewer
GPT-6 LunaConnectWise ScreenConnect alternatives: BeyondTrust Remote Support, NinjaOne, Zoho Assist
Neither was named
6 of 14 modelsThe answer made no first choice from these two in this category.Claude Haiku 4.5no first choice
Gemini 3.5 FlashConnectWise ScreenConnect alternatives: BeyondTrust Remote Support, Splashtop Remote Support
Perplexity SonarSplashtop Remote Support alternatives: LogMeIn Rescue
DeepSeek V4 FlashSplashtop Remote Support alternatives: BeyondTrust Remote Support, ConnectWise ScreenConnect
Qwen 3.7 FlashZoho Assist alternatives: ConnectWise ScreenConnect, Splashtop Business Remote
MiniMax M2.5RemotePC, Splashtop Remote Support alternatives: BeyondTrust Remote Support
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
TeamViewer leads by seven points.
TeamViewer7%#3 of 9NinjaOne0%#– of 9Mid-marketThe figures above
TeamViewer leads by eleven points.
TeamViewer19%#2 of 10NinjaOne9%#5 of 10Enterprise
What the models said about TeamViewer
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.
“Consumer tools like TeamViewer, AnyDesk, or Chrome Remote Desktop present risks... TeamViewer became a launchpad for LockBit 3.0 ransomware attacks” Claude Haiku 4.5 · negative prompt · hard negative
“This tool has a history of security issues... Many IT professionals and organizations now avoid it” Mistral Small · negative prompt · hard negative
“You may see mentions of TeamViewer as a "free" option. Avoid this for commercial use.” Qwen 3.7 Flash · budget prompt · hard negative
“For a balanced, feature‑rich solution: Choose TeamViewer if you want a single platform with device management, ITSM integrations, and broad platform support.” GLM 4.7 FlashX · direct prompt · first choice
“Stick to well-known, established remote support solutions from reputable vendors like TeamViewer, AnyDesk, Splashtop, or similar.” MiniMax M2.5 · negative prompt · first choice
“If you need deep management: Choose TeamViewer if you need to manage assets, patches, and security alongside remote control.” Qwen 3.7 Flash · comparative prompt · first choice
What the models said about NinjaOne
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. One of one in this category shown.
“The best remote support tool for a company with a limited budget is likely to be NinjaOne, which costs $1.50/month for 10,000 endpoints.” Llama 4 Maverick · budget prompt · first choice
Also compared
Splashtop Remote Support vs TeamViewerSplashtop Remote Support vs NinjaOneTeamViewer vs Zoho AssistTeamViewer vs ConnectWise ScreenConnectTeamViewer vs RemotePCTeamViewer vs BeyondTrust Remote SupportTeamViewer vs Chrome Remote DesktopZoho Assist vs NinjaOneConnectWise ScreenConnect vs NinjaOneNinjaOne vs RemotePCNinjaOne vs BeyondTrust Remote SupportNinjaOne vs Chrome Remote DesktopAll twenty-eight head-to-head pages and the full remote support standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.