Remote support and remote access · October 2026 Edition
TeamViewer vs ConnectWise ScreenConnect
Two of fourteen models named TeamViewer first on the direct prompt; three named ConnectWise ScreenConnect. TeamViewer was named by fourteen of the fourteen models and ConnectWise ScreenConnect by thirteen and TeamViewer carries 57 labels and ConnectWise ScreenConnect 36, so the shares are not directly comparable.
Named in four categories this edition.
Named in four categories this edition.
First-choice share19%9%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate32%25%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#2#4A position in a field of 10; printed, not drawn.
Labels5736A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, TeamViewer reading right to left. Rank and label count are printed, not drawn.BeyondTrust Remote Support was named alongside these two in ten of the fourteen direct answers. Splashtop Remote Support vs TeamViewer · Splashtop Remote Support vs ConnectWise ScreenConnect · TeamViewer vs Zoho Assist
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the remote support and remote access page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
TeamViewerFirst choices, of fourteen modelsConnectWise ScreenConnect
Direct232 against TeamViewer
Paraphrase60
Comparative711 against TeamViewer
Budget-constrained205 against TeamViewer
Scale-constrained12
Negative1010 against TeamViewer · 9 against ConnectWise ScreenConnect
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Across every category in the October 2026 Edition, TeamViewer and ConnectWise ScreenConnect were named in the same answer seventy-five times, of the 180 answers naming TeamViewer and the 117 naming ConnectWise ScreenConnect. In those answers ConnectWise ScreenConnect took the first choice five times and TeamViewer thirteen.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where TeamViewer and ConnectWise ScreenConnect stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | | ||
| GPT-5.4 mini | | | | | ||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | ||||
| Grok 4.1 Fast | | | | | | |
| Mistral Small | | | | |||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | | ||||
| Qwen 3.7 Flash | | | | | | |
| Kimi K2 | | | | | | |
| GLM 4.7 FlashX | | | | | ||
| MiniMax M2.5 | | | | |||
| GPT-6 Luna | | | | | ||
| Muse Glimmer 30B | | | | |
TeamViewer ConnectWise ScreenConnect first choice named as an alternative argued againstblank: not namedEach cell is one answer, TeamViewer on the left and ConnectWise ScreenConnect on the right.The direct prompt
The plain question, one answer per model, grouped by where TeamViewer and ConnectWise ScreenConnect stood in it.
TeamViewer first, ConnectWise ScreenConnect not the choice
2 of 14 modelsConnectWise ScreenConnect was named in the answer but not as the choice, or not at all.GLM 4.7 FlashXTeamViewer alternatives: AnyDesk, NinjaOne, Zoho Assist
Muse Glimmer 30BTeamViewer alternatives: AnyDesk, Atera, BeyondTrust Remote Support, LogMeIn Rescue, NinjaOne, Splashtop Remote Support, Zoho Assist
ConnectWise ScreenConnect first, TeamViewer an alternative
3 of 14 modelsTeamViewer was named in the answer but not as the choice, or not at all.Gemini 3.5 FlashConnectWise ScreenConnect alternatives: BeyondTrust Remote Support, Splashtop Remote Support
Grok 4.1 FastConnectWise ScreenConnect alternatives: BeyondTrust Remote Support, NinjaOne, Splashtop Remote Support, TeamViewer
GPT-6 LunaConnectWise ScreenConnect alternatives: BeyondTrust Remote Support, NinjaOne, Zoho Assist
Neither was the first choice, one was named
5 of 14 modelsThe answer put something else first and named one of the two as an alternative.GPT-5.4 miniNinjaOne alternatives: BeyondTrust Remote Support, TeamViewer
Mistral SmallBeyondTrust Remote Support, NinjaOne alternatives: ConnectWise ScreenConnect, RemotePC, Zoho Assist
DeepSeek V4 FlashSplashtop Remote Support alternatives: BeyondTrust Remote Support, ConnectWise ScreenConnect
Qwen 3.7 FlashZoho Assist alternatives: ConnectWise ScreenConnect, Splashtop Business Remote
Kimi K2NinjaOne alternatives: BeyondTrust Remote Support, ConnectWise ScreenConnect, Splashtop Remote Support, Zoho Assist
Neither was named
4 of 14 modelsThe answer made no first choice from these two in this category.Claude Haiku 4.5no first choice
Perplexity SonarSplashtop Remote Support alternatives: LogMeIn Rescue
Llama 4 MaverickNinjaOne alternatives: BeyondTrust Remote Support, LogMeIn Rescue
MiniMax M2.5RemotePC, Splashtop Remote Support alternatives: BeyondTrust Remote Support
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
TeamViewer leads by two points.
TeamViewer7%#3 of 9ConnectWise ScreenConnect5%#6 of 9Mid-marketThe figures above
TeamViewer leads by eleven points.
TeamViewer19%#2 of 10ConnectWise ScreenConnect9%#4 of 10Enterprise
TeamViewer leads by seven points.
TeamViewer9%#3 of 9ConnectWise ScreenConnect2%#6 of 9What the models said about TeamViewer
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.
“Consumer tools like TeamViewer, AnyDesk, or Chrome Remote Desktop present risks... TeamViewer became a launchpad for LockBit 3.0 ransomware attacks” Claude Haiku 4.5 · negative prompt · hard negative
“This tool has a history of security issues... Many IT professionals and organizations now avoid it” Mistral Small · negative prompt · hard negative
“You may see mentions of TeamViewer as a "free" option. Avoid this for commercial use.” Qwen 3.7 Flash · budget prompt · hard negative
“For a balanced, feature‑rich solution: Choose TeamViewer if you want a single platform with device management, ITSM integrations, and broad platform support.” GLM 4.7 FlashX · direct prompt · first choice
“Stick to well-known, established remote support solutions from reputable vendors like TeamViewer, AnyDesk, Splashtop, or similar.” MiniMax M2.5 · negative prompt · first choice
“If you need deep management: Choose TeamViewer if you need to manage assets, patches, and security alongside remote control.” Qwen 3.7 Flash · comparative prompt · first choice
What the models said about ConnectWise ScreenConnect
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Five of six in this category shown.
“Tools to Avoid ... ConnectWise ScreenConnect - Critical CVE-2024-1709 (CVSS 10.0) authentication bypass was widely exploited” Kimi K2 · negative prompt · hard negative
“Frequently abused as an attacker entry point due to its RMM ... nature—trusted by default, hard for AV to flag.” Grok 4.1 Fast · negative prompt · hard negative
“Start with ConnectWise Control if your B2B focus is client support/helpdesk—it's frequently #1 for mid-market usability and flexibility” Grok 4.1 Fast · direct prompt · first choice
“Widely considered the gold standard for IT departments. It is highly customizable, has incredible performance over slow connections” Gemini 3.5 Flash · scale prompt · first choice
“For most 500-person companies, ConnectWise Control or Splashtop Enterprise hits the sweet spot of cost and capability.” Kimi K2 · scale prompt · first choice
Also compared
Splashtop Remote Support vs TeamViewerSplashtop Remote Support vs ConnectWise ScreenConnectTeamViewer vs Zoho AssistTeamViewer vs NinjaOneTeamViewer vs RemotePCTeamViewer vs BeyondTrust Remote SupportTeamViewer vs Chrome Remote DesktopZoho Assist vs ConnectWise ScreenConnectConnectWise ScreenConnect vs NinjaOneConnectWise ScreenConnect vs RemotePCConnectWise ScreenConnect vs BeyondTrust Remote SupportConnectWise ScreenConnect vs Chrome Remote DesktopAll twenty-eight head-to-head pages and the full remote support standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.