Every category where a model named Zoho Assist for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
Remote support and remote access	IT operations and endpoint	18%	3 of 77	2%	42	accepted challenger

Movement

This is the first edition on this tier, so no move can be computed for Zoho Assist yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Zoho Assist across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	First choice	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	2	0	0	2
GPT-5.4 mini	0	1	0	1	2
Gemini 3.5 Flash	0	2	1	0	3
Perplexity Sonar	1	1	1	0	3
Grok 4.20	1	2	1	0	4
Mistral Small	1	1	2	0	4
DeepSeek V4 Flash	1	2	1	0	4
Llama 4 Maverick	1	1	0	0	2
Qwen 3.7 Flash	2	1	0	0	3
Kimi K2	0	4	0	0	4
GLM 4.7 FlashX	2	1	0	0	3
MiniMax M2.5	1	1	0	0	2
GPT-6 Luna	1	2	0	0	3
Muse Glimmer 30B	1	2	0	0	3

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct27 labels13

Paraphrase13 labels3

Comparative33 labels11not counted in share

Budget-constrained31 labels16

Scale-constrained11 labels2

Negative5 labels1not counted in share

First choiceAlternativeMentionNegative120 labels in all, every segment counted; 34 of the 46 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Zoho Assist is frequently recommended as one of the best remote support tools. It offers a free version that is genuinely functional” Mistral Small · Remote support · budget prompt · first choice

“Best All-Rounder: Zoho Assist ... Start with a trial of Zoho Assist for a user-friendly, cost-effective solution.” Qwen 3.7 Flash · Remote support · direct prompt · first choice

“Best overall Zoho Assist - Best balance of performance, pricing, scalability, and integrations for IT teams.” Muse Glimmer 30B · Remote support · comparative prompt · first choice

“the best remote desktop software for a mid-sized B2B company would be Zoho Assist, RemotePC, or TeamViewer” Llama 4 Maverick · Remote support · paraphrase prompt · first choice

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“better for smaller or cost-sensitive teams than for a fully scaled mid-market stack” GPT-5.4 mini · Remote support · direct prompt · soft negative

Named alongside

The products named in the same answers as Zoho Assist, over the 120 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Zoho Assist was named but was not.

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ProductSame answerTook the first choice insteadHead to head

TeamViewer96 of 12019Compare →

Splashtop Remote Support90 of 12017Compare →

AnyDesk77 of 1201Not among the top eight

ConnectWise ScreenConnect46 of 1205Compare →

BeyondTrust Remote Support41 of 1207Compare →

Chrome Remote Desktop26 of 1203Compare →

RemotePC24 of 1203Compare →

LogMeIn Rescue24 of 1201Not among the top eight

NinjaOne19 of 1204Compare →

RustDesk18 of 1201Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Zoho Assist. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 113 of the 120 answers that named Zoho Assist and are not a share of its labels.

Domains cited

zoho.comYour site69

g2.com58

dnsstuff.com57

teamviewer.com57

splashtop.com56

guideflow.com55

learn.g2.com54

spiceworks.com42

financesonline.com35

realvnc.com34

448 of the 517 domain citations in answers naming Zoho Assist came from somebody else's page.

Pages cited

dnsstuff.com/remote-support-software50

zoho.com/assist/articles/top-remote-support-software-for-it-teams.html50

guideflow.com/blog/remote-support-software45

spiceworks.com/tech/tech-general/articles/best-remote-support-tools42

financesonline.com/c/remote-support-software35

learn.g2.com/best-remote-support-software35

teamviewer.com/en-us/special/top-10-remote-desktop-software-solutions30

g2.com/categories/remote-support26

Pages are listed as the models cited them.

Search and answers

zoho.com is not in Google's top ten for any of the category's searches. In the answers, Zoho Assist takes 18% of first choices and Splashtop Remote Support takes 23%.

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In search

Google, US estimates

Position for “remote support tool”

–

not in the top ten

Position for “remote support tools”

–

not in the top ten

Searches for its name, Google: 9,900 a month (“zoho assist”)
AI search demand for its name, est.: 160 a month
Organic visits to its site: about 1,216,894 a month
Searches its site ranks for: 86,394 · 6,226 in the top three
Sites linking to it: 126,341
Paid Google search: 62 searches its ads show for, about 875 clicks and $51,031 a month (estimate)

Ads on GoogleDetailLess

119+ ads · 101 text, 9 image, 9 video · 119 shown in the last 30 days

First shown October 2021, as Zoho Corporation Pvt. Ltd., verified. Ads started 2025-10 to 2026-09: 20 in the year, 99 before. 1 more by other advertisers linking to it.

On Google's pages: 1 2 3 4

In answers

This edition

Share of first choices

18%

rank 3 of 77 in remote support

Segment leader

23%

Splashtop Remote Support

First choices: 34 across its categories
Named in: 120 answers
Its own site cited: in 113 of the answers that named it

Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

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Addresses on zoho.com

14,035

subdomains included

Content

1,218

counted in the table below

Documentation

4,053

Product · Integration

145 · 214

Kind	Pages	Last 90 days	Latest
Report or ebook	247	1	2026-09-09
Case study	196	undated
Template or tool	183	undated
Conference or event	170	undated
Blog	164	12	2026-09-28
Comparison	82	0	2015-12-11
Podcast or video	65	undated
News or press	44	undated
Glossary or explainer	35	0	2021-07-15
Webinar or virtual event	32	undated

Most recent

2026-09-28App spotlight kit extension for zoho crm blog
2026-09-28App spotlight benchmark email for zoho crm blog
2026-09-25Pro tips 4 tips to overcome data problems in your crm blog
2026-09-25Pdf editor blog
2026-09-24Introducing zoho agentinbox blog
2026-09-24Introducing zoho dap blog

How it is countedHide how it is counted

Every page zoho.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.

Follow Zoho Assist

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

Zoho Assist is its own company.

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In its own words

Stated by the vendor, not checked

Positioning: Remote support and unattended remote access software.
zoho.com
For: Customer support teams; IT support teams
zoho.com/assist/pricing.html
Price stated: Free and affordable editions zoho.com/assist/pricing.html
Free plan or trial: 15-day free trial. No credit card required. We also offer a FREE PLAN to meet your basic support requirements. zoho.com/assist/pricing.html
Certifications: GDPR compliantISO certified
Hosting: USUKIndiaCanadaAustraliathe UAESaudi Arabia
Customers named: merckone plustata elxiolamorris garagedaimleratherisuzu
Not stated on the pages read: Starting price, integrations

What Zoho Assist's own pages state, read October 5, 2026: zoho.com, zoho.com/assist/pricing.html, zoho.com/ae/expense/security, zoho.com/ae/invoice/features, zoho.com/ae/books/customers. A claimed page can correct any of them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Zoho Assist's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Zoho Assist, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Zoho Assist by email, built from the raw record of the edition. It shows:

where Zoho Assist is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Zoho Assist, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.

Badges

Wins only: a badge exists where Zoho Assist is ranked in a category's top three this edition. Three sizes, one file each, light and dark; the code is under each.

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Zoho Assist is among the products AI models recommend first in Remote support and remote access this edition. Each badge says so in the buyer's words, names the edition, and links to the standing. The next edition issues a new badge; this one stays true as a record of October 2026.

Wide · 320 × 104 Website, beside other badges

Show the code

<a href="https://it-ai-index.com/operations/remote-support-and-remote-access/"><img src="https://it-ai-index.com/badges/2026-10/zoho-assist--remote-support-and-remote-access-wide.svg" alt="Among AI models' top three in Remote support and remote access, October 2026 Edition, IT AI Recommendation Index" width="320" height="104"></a>

Copy the code as it is. The link is part of the badge: it points at the Remote support and remote access standing, where the claim can be checked.

Square · 240 × 240 LinkedIn, slides

Show the code

<a href="https://it-ai-index.com/operations/remote-support-and-remote-access/"><img src="https://it-ai-index.com/badges/2026-10/zoho-assist--remote-support-and-remote-access-square.svg" alt="Among AI models' top three in Remote support and remote access, October 2026 Edition, IT AI Recommendation Index" width="240" height="240"></a>

Copy the code as it is. The link is part of the badge: it points at the Remote support and remote access standing, where the claim can be checked.

Compact · 200 × 56 Email signature, footer

Show the code

<a href="https://it-ai-index.com/operations/remote-support-and-remote-access/"><img src="https://it-ai-index.com/badges/2026-10/zoho-assist--remote-support-and-remote-access-compact.svg" alt="Among AI models' top three in Remote support and remote access, October 2026 Edition, IT AI Recommendation Index" width="200" height="56"></a>

Copy the code as it is. The link is part of the badge: it points at the Remote support and remote access standing, where the claim can be checked.

Badges read on light and dark pages. Alt text carries the claim, the category, the edition and the index, so it stays a citation where the image does not load.