Remote support and remote access · October 2026 Edition
TeamViewer vs Chrome Remote Desktop
Two of fourteen models named TeamViewer first on the direct prompt; zero named Chrome Remote Desktop. TeamViewer was named by fourteen of the fourteen models and Chrome Remote Desktop by ten and TeamViewer carries 57 labels and Chrome Remote Desktop 16, so the shares are not directly comparable.
Named in four categories this edition.
Named in two categories this edition.
First-choice share19%4%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate32%44%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#2#8A position in a field of 10; printed, not drawn.
Labels5716A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, TeamViewer reading right to left. Rank and label count are printed, not drawn.BeyondTrust Remote Support was named alongside these two in ten of the fourteen direct answers. Splashtop Remote Support vs TeamViewer · Splashtop Remote Support vs Chrome Remote Desktop · TeamViewer vs Zoho Assist
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the remote support and remote access page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
TeamViewerFirst choices, of fourteen modelsChrome Remote Desktop
Direct202 against TeamViewer
Paraphrase602 against Chrome Remote Desktop
Comparative701 against TeamViewer
Budget-constrained225 against TeamViewer · 1 against Chrome Remote Desktop
Scale-constrained10
Negative1010 against TeamViewer · 4 against Chrome Remote Desktop
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Across every category in the October 2026 Edition, TeamViewer and Chrome Remote Desktop were named in the same answer thirty-seven times, of the 180 answers naming TeamViewer and the 42 naming Chrome Remote Desktop. In those answers Chrome Remote Desktop took the first choice three times and TeamViewer five.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where TeamViewer and Chrome Remote Desktop stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | | ||
| GPT-5.4 mini | | | | | ||
| Gemini 3.5 Flash | | | | |||
| Perplexity Sonar | | | ||||
| Grok 4.1 Fast | | | | | | |
| Mistral Small | | | ||||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | | ||||
| Qwen 3.7 Flash | | | | | | |
| Kimi K2 | | | | |||
| GLM 4.7 FlashX | | | | | ||
| MiniMax M2.5 | | | | |||
| GPT-6 Luna | ||||||
| Muse Glimmer 30B | | | | | |
TeamViewer Chrome Remote Desktop first choice named as an alternative argued againstblank: not namedEach cell is one answer, TeamViewer on the left and Chrome Remote Desktop on the right.The direct prompt
The plain question, one answer per model, grouped by where TeamViewer and Chrome Remote Desktop stood in it.
TeamViewer first, Chrome Remote Desktop not the choice
2 of 14 modelsChrome Remote Desktop was named in the answer but not as the choice, or not at all.GLM 4.7 FlashXTeamViewer alternatives: AnyDesk, NinjaOne, Zoho Assist
Muse Glimmer 30BTeamViewer alternatives: AnyDesk, Atera, BeyondTrust Remote Support, LogMeIn Rescue, NinjaOne, Splashtop Remote Support, Zoho Assist
Neither was the first choice, one was named
2 of 14 modelsThe answer put something else first and named one of the two as an alternative.GPT-5.4 miniNinjaOne alternatives: BeyondTrust Remote Support, TeamViewer
Grok 4.1 FastConnectWise ScreenConnect alternatives: BeyondTrust Remote Support, NinjaOne, Splashtop Remote Support, TeamViewer
Neither was named
10 of 14 modelsThe answer made no first choice from these two in this category.Claude Haiku 4.5no first choice
Gemini 3.5 FlashConnectWise ScreenConnect alternatives: BeyondTrust Remote Support, Splashtop Remote Support
Perplexity SonarSplashtop Remote Support alternatives: LogMeIn Rescue
Mistral SmallBeyondTrust Remote Support, NinjaOne alternatives: ConnectWise ScreenConnect, RemotePC, Zoho Assist
DeepSeek V4 FlashSplashtop Remote Support alternatives: BeyondTrust Remote Support, ConnectWise ScreenConnect
Llama 4 MaverickNinjaOne alternatives: BeyondTrust Remote Support, LogMeIn Rescue
Qwen 3.7 FlashZoho Assist alternatives: ConnectWise ScreenConnect, Splashtop Business Remote
Kimi K2NinjaOne alternatives: BeyondTrust Remote Support, ConnectWise ScreenConnect, Splashtop Remote Support, Zoho Assist
MiniMax M2.5RemotePC, Splashtop Remote Support alternatives: BeyondTrust Remote Support
GPT-6 LunaConnectWise ScreenConnect alternatives: BeyondTrust Remote Support, NinjaOne, Zoho Assist
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
TeamViewer leads by three points.
TeamViewer7%#3 of 9Chrome Remote Desktop3%#7 of 9Mid-marketThe figures above
TeamViewer leads by sixteen points.
TeamViewer19%#2 of 10Chrome Remote Desktop4%#8 of 10Enterprise
TeamViewer leads by nine points.
TeamViewer9%#3 of 9Chrome Remote Desktop0%#– of 9What the models said about TeamViewer
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.
“Consumer tools like TeamViewer, AnyDesk, or Chrome Remote Desktop present risks... TeamViewer became a launchpad for LockBit 3.0 ransomware attacks” Claude Haiku 4.5 · negative prompt · hard negative
“This tool has a history of security issues... Many IT professionals and organizations now avoid it” Mistral Small · negative prompt · hard negative
“You may see mentions of TeamViewer as a "free" option. Avoid this for commercial use.” Qwen 3.7 Flash · budget prompt · hard negative
“For a balanced, feature‑rich solution: Choose TeamViewer if you want a single platform with device management, ITSM integrations, and broad platform support.” GLM 4.7 FlashX · direct prompt · first choice
“Stick to well-known, established remote support solutions from reputable vendors like TeamViewer, AnyDesk, Splashtop, or similar.” MiniMax M2.5 · negative prompt · first choice
“If you need deep management: Choose TeamViewer if you need to manage assets, patches, and security alongside remote control.” Qwen 3.7 Flash · comparative prompt · first choice
What the models said about Chrome Remote Desktop
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.
“ITPro says these free tools should be avoided in a business environment because they are "impossible to manage and audit."” Perplexity Sonar · negative prompt · hard negative
“not suitable for business environments as they are difficult to manage and audit” Llama 4 Maverick · negative prompt · hard negative
“Sometimes used to trick users into lowering security settings in their browser.” Qwen 3.7 Flash · negative prompt · hard negative
“I'd suggest starting with Chrome Remote Desktop or Windows Quick Assist if you're primarily supporting internal users” Claude Haiku 4.5 · budget prompt · first choice
“Start with RustDesk or Chrome Remote Desktop — both are genuinely free for business use.” Kimi K2 · budget prompt · first choice
“Chrome Remote Desktop is the easiest free option for helping someone or reaching your own computer.” Muse Glimmer 30B · budget prompt · alternative
Also compared
Splashtop Remote Support vs TeamViewerSplashtop Remote Support vs Chrome Remote DesktopTeamViewer vs Zoho AssistTeamViewer vs ConnectWise ScreenConnectTeamViewer vs NinjaOneTeamViewer vs RemotePCTeamViewer vs BeyondTrust Remote SupportZoho Assist vs Chrome Remote DesktopConnectWise ScreenConnect vs Chrome Remote DesktopNinjaOne vs Chrome Remote DesktopRemotePC vs Chrome Remote DesktopBeyondTrust Remote Support vs Chrome Remote DesktopAll twenty-eight head-to-head pages and the full remote support standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.